Kia Sorento Complaints

10,397 consumer complaints on file.

#11677521July 31, 2025
ENGINE
While driving, the engine warning light suddenly turned on and the vehicle began shaking violently. I was forced to pull over, and the car had to be towed. The dealership diagnosed engine failure caused by excessive oil consumption. Despite routine maintenance, the manufacturer refuses to cover repairs under warranty. This creates a serious safety hazard, as engine components like spark plugs can fail without warning, potentially leaving drivers stranded or causing accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677658July 31, 2025
UNKNOWN OR OTHER
I have a 2013 Kia Sorento. The color is Pearl White and the paint is peeling off in several areas of the vehicle. The paint started peeling about 4 or 5 yrs ago and is getting worse. I have contacted Kia dealership and they claim there is nothing they can do. From every thing I have researched this is a known problem and stems from a paint defect. If it is a paint defect it should be covered by the manufacturer. Also the black trim around the windshield and driver /passenger door mirrors have severe deterioration. I will include photos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677137July 30, 2025
ENGINE
Excessive oil burning Burns an insane amount of oil every week, 2-3 quarts of oil has to be added every week. Started noticing slightly low oil a year ago wasn’t a lot but it has gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677253July 30, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2025 Kia Sorento Hybrid. The contact stated that while driving 60 MPH, the vehicle lost motive power. The message "Check Fluids. Fluids Are Low" was displayed. The contact stated that the vehicle was able to restart but failed to respond upon depressing the accelerator pedal. The vehicle was towed to a dealer, where it was diagnosed that an inverter coolant component had sustained a hole from a pebble or a bug, causing the coolant leak. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677266July 30, 2025
ENGINE
Engine started making rattling sounds during startup and when accelerating. Kia dealer said the engine failed and needed replaced. Repair cost were around $9000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677280July 30, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle stalled and failed to respond as intended. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had failed to respond as needed while depressing the accelerator pedal. The local dealer was contacted. The vehicle was taken to an inspection station, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677362July 30, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2016 Kia Sorento. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 97,000, and at the time of registration, it was discovered that the mileage was 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677173July 30, 2025
UNKNOWN OR OTHER
I was driving down the highway when the sunroof randomly exploded, there was no debris that hit the roof or damages to the roof prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677026July 29, 2025
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving at 70 MPH, the vehicle stalled. The check engine and low oil pressure warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer and the manufacturer were notified of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676822July 28, 2025
ENGINE
Car burns oil excessively. It is an ongoing problem. I also had a kia soul before this that also burned oil excessively
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676834July 28, 2025
POWER TRAIN
on [XXX], the check engine light came on solid. My car is just 2 years old, only has 22K miles, and is currently under warranty, as it is a leased vehicle. According to Auto Zone, it was a "speed sensor". On 7/25/25, I was able to get an appointment with Garvey Kia of Queensbury, NY and the fault code is the "input turbine shaft speed sensor B circuit range for performance". The service technician told me that it is not able to be accessed, as it is internal, and it is not serviceable. My safety and the safety of others were at risk because the car would go "limp" when accelerating, there was harsh and delayed shifting, erratic RPM readings, and no power when accelerating. This inability to accelerate causes problems in traffic and when trying to get through intersections or out of side streets when acceleration is imperative. Yes, the car has been inspected by the Kia dealership. This same exact thing happened on [XXX], in which Destination Kia of Albany had by car for over 4 weeks to replace the transmission. At that time, the car had under 10K miles and was not even a year old. At that time, they put a refurbished transmission into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676557July 28, 2025
ELECTRICAL SYSTEM, STEERING
Electrical issue all dash lights came on and couldn’t shift into gear, had to replace my main computer as it was fried at 72,000 miles, also had to get the steering column replaced total of $6,000 fixes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676436July 27, 2025
ENGINE, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
It feels like the engine is starting to cut out and as soon as that happens, the electronics in the car seem to start fighting each other. They adaptive steering and the lane assist it feels like they don’t work together anymore and I’m always fighting it or it won’t stay in the right lane and the car jerks from line to line. If I turned the lane assist off then it drives OK but the engine still is doing something funny.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676343July 26, 2025
UNKNOWN OR OTHER
Oil pressure sensor and leaking oil. Also paint peeling off badly. Snow pearl white. I purchased extended warranty and dealer never fixed anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676374July 26, 2025
EXTERIOR LIGHTING
Not recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676116July 25, 2025
STRUCTURE, STRUCTURE:BODY
First off, we love the KIA Brand of vehicles. This is our fourth Kia. We also presently own a 2010 Optima with white paint and no peeling issues. Our Sorrento is currently showing (as of today) 133418 Miles. Sad to say that this is the only KIA we have ever owned with this very defective paint issue. Several months ago, I started to see several other 2014 Sorrento with the same peeling paint issues, so it wasn't just our vehicle. Your company is in the business of producing sophisticated and desirable vehicles designed by engineers who can cover all the bases in the manufacturing process. With the exception of this faulty paint issue, KIA has achieved this goal. I can only hope that KIA recognized this paint failure early and will go on to the next design phase. 1n my humble opinion, if KIA wants to keep growing the company brand they need to work like crazy to get to the next level in the paint process. Buyers want to have confidence that things as simple as a paint job will have a long life. Interesting when you look at very old vehicles for sale and the owners say this is the original paint. Thus, my question is how will KIA remedy this issue with both current and future model owners? l await your reply. I hope KIA will share a disclosure that is fundamental and not try to hide or mislead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676178July 25, 2025
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2019 Kia Sorento. The contact stated that while driving 55 MPH, the vehicle unintendedly accelerated to 95 MPH. The check engine and hazard warning lights were illuminated. The brake pedal was depressed; however, the brakes failed to respond as needed, and the steering wheel seized. The contact turned off the vehicle and was able to stop the vehicle on the side of the road. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the throttle shaft was faulty and needed to be replaced. The vehicle was repaired; however, the failure recurred the following day, and while driving at 55 MPH, the vehicle unintendedly accelerated to 80 MPH. The contact pulled over to the side lane and turned off the vehicle, and the vehicle gradually slowed to a stop. The check engine warning light and hazard light were illuminated. The vehicle was restarted and slowly driven back to the same deale,r and the contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676281July 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle abnormally shuddered, with the low oil warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure due to excessive oil consumption. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the diagnostic result was confirmed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 74,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676147July 25, 2025
UNKNOWN OR OTHER
The vehicle is hesitant during acceleration and linger in one gear. when try to move from a stop have to remove foot of the gas and back again with a pause before it will accelerate, only to start jerking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676094July 25, 2025
VISIBILITY/WIPER
The vehicle was driven home from work, parked outside in a secluded spot. When I went to leave like an hour later, there was a huge crack in the windshield on the driver side. The crack seemingly appeared out of nowhere, and there is no chip, indicating that it was hit by something that would’ve caused the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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