Kia Sorento Complaints

10,397 consumer complaints on file.

#10442185January 3, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
CRANKSHAFT BOLT RECALLED 2007 THEY BREAK OFF RECALL DONE CRANKSHAFT BOLT BROKE ON 2011CRANKSHAFT BROKE KIA WILL NOT FIX RECALLED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442225January 3, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ATTEMPTING TO ACCELERATE. THE CONTACT MENTIONED THAT ONCE THE VEHICLE RESPONDED, THE VEHICLE LUNGED FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT REPLACED THE ACCELERATOR PEDAL ASSEMBLY AS A TEMPORARY REMEDY. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO LODGED A COMPLAINT AND ADVISED THE CONTACT THAT THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 15,000. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 02/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442300January 3, 2012
AIR BAGS
AFTER NUMEROUS ATTEMPTS TO HAVE PROBLEM FIXED, KIA STATES THAT IT IS NORMAL THAT THE PASSENGER AIR BAG SENSOR DOES NOT ALWAYS DETECT PERSON ON SEAT. WHAT BS!!! NUMEROUS COMPLAINTS ON THIS ISSUE. WHAT DOES IT TAKE TO GET A RECALL? SOMEONE DYING? OR MULTIPLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442057January 2, 2012
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE THE BULBS IN THIS VEHICLE EVERY FEW MONTHS. BRAKE LIGHTS, HEAD LIGHTS, FOG LIGHTS, BLINKERS ETC. THIS IS INSANE. I KEEP GETTING TICKETS, AND NOW 2 DAYS AGO THE OFFICER RECOGNIZED ME FROM PULLING ME OVER FOR THE SAME THING 6 MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441930December 31, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLIGHTS BOTH SIDES WILL GO OUT ON REGULAR BASIS WITHOUT WARNING -DASH LIGHTS GO OUT ON REGULAR BASIS-A/C UNIT WILL SHORT OUT CAUSING BURN SMELL -WINDOW SWITCHES AND TAIL LIGHTS WILL STOP WORKING ON REGULAR BASIS I HAVE FOUND MANY COMPLAINTS ABOUT THESE PROBLEMS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441707December 30, 2011
SUSPENSION
BRACKETS THAT HOLD THE REAR END UPPER CONTROL ARMS ARE COMPLETELY RUSTED INTO TWO USELESS PIECES. ONLY THE LOWER CONTROL ARMS AND SIDE LINK OR CANARD IS HOLDING THE REAR END IN PLACE, ANY TORQUE APPLIED COULD POTENTIALLY TWIST THE REAR CAUSING CATASTROPHIC DAMAGE, OBVIOUSLY THE METAL IS BAD AND WITH NO WEEP HOLES SALT, WATER, ETC. HOLD IN BRACKET. I THOUGHT THE HANDLING FELT BAD, AND HEARD SLIGHT, EVER SO SLIGHT CLUNKING, WOULD NEVER HAVE SUSPECTED THIS UNTIL TOO LATE EXCEPT I WAS CHECKING BRAKE PADS AND NOTICED THE DISCONNECTED SUSPENSION, NOW MUST GRIND OFF OLD BRACKETS, FABRICATE NEW ONES AND WELD ON AFTER FREEING UP UPPER CONTROL ARM BOLTS, NOT YOUR NORMAL MECHANIC WORK ON A 6 YEAR OLD CAR,,[XXX],,I FEAR WHAT COULD HAPPEN TO THE UNSUSPECTING NORMAL PERSON,,STAY WELL CLEAR OF ANY SORENTO'S YOU SEE ON THE ROAD, AND BY ALL MEANS INFORM ANY OWNERS OF THESE TO CHECK THEIR UPPER CONTROL ARMS BRACKETS. THIS SHOULD BE A FACTORY RECALL. WHY SHOULD WE (I) HAVE TO REPAIR OR JUNK AN OTHERWISE GOOD CAR. P.S. ANY AND ALL GARAGES THAT INSPECT THIS CAR SHOULD BE FAILING THEM AND IF THERE NOT THEY AREN'T LOOKING AT THE SUSPENSION WELL ENOUGH, EVERY ONE I CHECKED, THREE SO FAR ARE IN VARIOUSLY ILL SHAPE, NOT COMPLETE FAILURE BUT SO CLOSE, TO CALL THEM UNSAFE AGAIN [XXX] METAL BRACKETS, OTHER PIECES OF METAL CLOSE BY LOOK BRAND NEW, THANKS, I FEEL BETTER NOW, TIME TO RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR *KB UPDATED 06/13/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441579December 29, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
WHILE DRIVING THROUGH A SHOPPING PLAZA, GOING ABOUT 15MPH,THE VEHICLE SUDDENLY SHUT OFF, CAUSING THE LOSS OF ALL POWER ASSIST FUNCTIONS AND ELECTRICAL OPERATION. THE ELECTRICAL CAME BACK ON-LINE RIGHT AWAY, BUT THE CAR HAD TO BE RESTARTED. THE SECOND TIME IT HAPPENED WAS IN RUSH HOUR TRAFFIC, 4 DAYS LATER. THE CAR WAS COASTING AT ABOUT 25 MPH WHEN IT SHUT DOWN AGAIN. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441585December 29, 2011
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE AND WHILE PRESSING THE GAS PEDAL THE VEHICLE STARTS TO COME TO A STOP AS IF THE GAS PEDAL IS NOT BEING APPLIED. I HAVE TO RELEASE THE GAS PEDAL AND PRESS IT AGAIN FOR THE SORENTO TO RESPOND AND CONTINUE TO ACCELERATE. I TOOK IT TO THE DEALER AND THEY HAVE NO CLUE AS TO WHAT IS THE PROBLEM. THEY RESET THE COMPUTER AND RELEASED THE VEHICLE TO ME BUT THE PROBLEM PERSISTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441528December 28, 2011
ENGINE AND ENGINE COOLING
WHILE DRIVING I SUDDENLY HEARD A SOUND COMING FROM MY ENGINE AND SEVERAL DASHBOARD LIGHTS ILLUMINATED. I WAS ABLE TO DRIVE THE CAR TO THE AUTO MECHANIC THAT WORKS ON MY CAR WHO INFORMED ME THAT IT WAS A CRANK PULLEY BOLT THAT HAD SHEARED OFF. THE MECHANIC ALSO INFORMED ME THIS IS A VERY COMMON PROBLEM WITH KIAS. AFTER DOING A LOT OF INTERNET RESEARCH I FOUND OUT THAT THIS IS TRUE. THE CAR HAS 135,000 ON IT. I HAVE SPENT OVER $4,000 ON REPAIRS ON THIS CAR IN THE LAST YEAR. IT SEEMS THAT EVERYTHING DECIDED TO GO THIS YEAR. I ONLY DO HIGHWAY DRIVING AND I AM THE ONLY OWNER. I AM VERY CAREFUL WITH MY CAR. ANY CHANCE KIA WILL REIMBURSE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441334December 27, 2011
ELECTRICAL SYSTEM
MY CAR HAS BROKEN DOWN 3 TIMES IN THE LAST MONTH. I HAVE A 2005 KIA SORENTO WITH 115,000 MILES ON IT. EVER SINCE I BOUGHT MY CAR, IT HAS CONTINUALLY HAD ELECTRICAL ISSUES SUCH AS REPLACEMENT OF THE HEADLIGHTS EVERY FEW MONTHS. I HAVE JUST DEALT WITH IT AND LEARNED HOW TO REPLACE THEM MYSELF. ONE MONTH AGO THOUGH, MY CAR BROKE DOWN AND I HAD IT TOWED TO MY LOCAL MECHANIC. HE SAID IT WAS THE ALTERNATOR AND WENT AHEAD AND REPLACED IT. EVERYTHING WAS RUNNING SMOOTH WHEN I DROVE IT AWAY BUT THEN 2 WEEKS LATER, I BROKE DOWN AGAIN (SAME SYMPTOMS OCCURRED FROM WHEN I BROKE DOWN THE FIRST TIME - BRAKE & BATTERY LIGHT BLINKS AND THEN THE AIRBAG LIGHT COMES ON AND BOOM, NO POWER). BROUGHT IT TO THE SAME MECHANIC AND THIS TIME IT WAS THE BATTERY THAT NEEDED REPLACED SO HE WENT AHEAD AND REPLACED IT. JUST YESTERDAY, 2 WEEKS AFTER THE BATTERY ISSUE, MY CAR BROKE DOWN AGAIN WITH THE SAME SYMPTOMS OCCURRING. I'M STILL WAITING ON IT TO BE DIAGNOSED BUT THERE IS NO OTHER EXPLANATION THAN FOR IT TO BE AN ELECTRICAL ISSUE. SUGGESTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441355December 27, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 KIA SORRENTO. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, A LONG BANG WAS HEARD FROM UNDER THE VEHICLE AS IT STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE CRANK SHAFT PULLEY DETACHED FROM THE VEHICLE ABNORMALLY. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED LATER WHILE THE CONTACT WAS DRIVING 40 MPH.THE VEHICLE WAS AGAIN TOWED TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE CRANKSHAFT PULLEY HAD YET AGAIN, DETACHED FROM THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 32,500 AND THE CURRENT MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440437December 19, 2011
POWER TRAIN
I BROUGHT THE KIA SORENTO USED IN 2/2011 WITH 108,00 MILES AND REPLACED ALL BELTS,TRANSMISSION CHANGE,FRONT BRAKES,DRIVESHAFT ASSEMBLY, RADIATOR. NOW HAS 127,000 MILES AND EVERY MONTH I HAVE BEEN REPLACING PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440483December 19, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 KIA SERENTO. THE CONTACT STATED THAT THE BOLT TO THE HARMONIC BALANCER WOULD FRACTURE AT ANYTIME. THE CONTACT ALSO STATED THAT THE DEALER REPAIRED THE FAILURE ONCE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS 69,000 AND THE CURRENT MILEAGE WAS 84,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440321December 18, 2011
AIR BAGS
1. A WHINING NOISE DEVELOPED AROUND 40K AND PROGRESSIVELY GOT WORSE. WAS TOLD THE DIFFERENTIAL NEEDED TO BE REPLACED. COME TO FIND OUT IT WAS A FAULTY BEARING. 2. PASSENGER SIDE SEAT AIRBAG LIGHTS COME ON FOR NO REASON STATING THAT AIRBAGS ARE OFF EVEN WHEN THERE IS AN ADULT PASSENGER IN THE SEAT 3. SUDDEN LOSS OF POWER AND CAR IS LITERALLY NOT ABLE TO ACCELERATE, DUE TO SENSOR THAT CONTROLS ACCELERATOR, HAPPENED TWICE BEFORE BEING REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440241December 17, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
I WAS DRIVING ABOUT 40 MPH, WHEN THE VEHICLE APPEARED TO MISS/SKIP GEARS! IT FELT AS IF THE VEHICLE WAS GOING TO STOP ALTOGETHER, AND I DEFINITELY LOST ACCELERATION ABILITY. NEXT THE MALFUNCTION INDICATOR LIGHT CAME ON AND IT HAS NOT GONE OFF. I AM GOING TO TAKE THE VEHICLE IN TO THE DEALER ON 12/17/2011 TO SEE WHAT MAY BE CAUSING A PROBLEM LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440119December 16, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY WITH THE ENGINE OFF WHEN IT ROLLED BACKWARD AND CRASHED INTO A NEIGHBORING HOME. THE CONTACT STATED THAT BEFORE SHUTTING THE VEHICLE OFF, HE WAS UNABLE TO SHIFT INTO PARK AND SHUT OFF THE VEHICLE WHILE IN DRIVE. THE VEHICLE WAS DESTROYED. THE POLICE WERE CALLED AND A REPORT WAS FILED AND AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10439854December 14, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I HAVE NO REAR BRAKE LIGHT. THE ESC OFF LIGHT COMES ON IN THE DASH. I CAN TURN ON THE CRUISE CONTROL BUT I CAN'T SET A SPEED FOR CRUISE CONTROL. I HAVE A REMOTE STARTER THAT HAS A SAFETY SWITCH WHEN THE BRAKE IS PRESSED TURNS THE REMOTE STARTER OFF THAT ISN'T WORKING CORRECTLY CAUSE THERE IS NO SIGNAL THAT THE BRAKE HAS BEEN PRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439879December 14, 2011
STEERING
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 60-70 MPH WHEN THE STEERING BEGAN TO VEER FROM LEFT TO RIGHT ABNORMALLY. THE CONTACT HAD TO HOLD THE WHEEL WITH BOTH HANDS IN ORDER TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439925December 14, 2011
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2004 KIA SORRENTO. THE CONTACT STATED THAT THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE WHEN DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE FAILURE WAS LOCATED AT THE MUFFLER TAIL PIPE HANGER AND THE REAR DIFFERENTIAL. THE MECHANIC ADVISED THAT BOTH COMPONENTS WERE CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ASSISTANCE DUE TO THE MILEAGE ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439948December 14, 2011
ELECTRICAL SYSTEM
I HAVE HAD PROBLEMS WITH THE "PUSH TO START" FAILING IN OCT. '10, THAT WAS FIXED. DEC. 12, 2011 AM I COULD NOT START MY CAR. THE PUSH TO START DID NOTHING. AFTER TRYING VARIOUS OPTIONS FOR 15 MIN I TRIED AGAIN AND THE CAR STARTED WITH THE PUSH BUTTON AND BRAKE APPLIED. I CALLED KIA TO REPORT IT AND HAD THE DEALERSHIP CHECK IT OUT THAT MORNING, THEY FOUND NO ERROR CODES. I STARTED MANY MORE TIME WITH NO INCIDENT UNTIL THE NEXT PROBLEM. DEC. 14, 2011AM, AGAIN I TRIED TO START THE CAR AND NOTHING HAPPENED. I COULD HERE A SMALL "TIC" AS I PRESSED THE START BUTTON. I REMOVED MY PHONE AND EZ PASS FROM THE AREA AS SUGGESTED BY THE DEALER, NOTHING. I GOT A DIFFERENT FOB FROM INSIDE THE HOUSE, NOTHING. I STEPPED OUT OF THE CAR, STANDING NEXT TO IT AND THE CAR STARTED BY ITSELF, NO ONE PRESSING THE BUTTON. THIS IS SUPPOSE TO BE IMPOSSIBLE AS YOU MUST PRESS THE BRAKE AND BUTTON FOR THE CAR TO START. NO ONE WAS IN THE SEAT AND THE KEY WAS IN MY POCKET BY THE OPEN CAR DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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