Kia Sorento Complaints

10,397 consumer complaints on file.

#10461468June 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO JERK AND LUNGE FORWARD. THE CONTACT MENTIONED THAT THE VEHICLE SHIFTED FROM DRIVE TO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460454June 4, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT WAS TRAVELING 35 MPH WHEN THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT THEN PROCEEDED TO DEPRESS THE BRAKES BUT THE VEHICLE FAILED TO STOP PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 15,235.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459519May 24, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT WHILE EXITING A PARKING LOT AT 10 MPH, THE BRAKES WERE DEPRESSED AND FELT SPONGY. THE VEHICLE FAILED TO RESPOND AND THE CONTACT HAD TO UTILIZE THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO ADVISED THE CONTACT THAT THE BRAKE LINES WERE RUSTED AND FRACTURED, CAUSING THE LOSS OF BRAKE PRESSURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459524May 24, 2012
SERVICE BRAKES
POWER BRAKE SYSTEM FAILED WHEN ATTEMPTING TO BRAKE WHILE GOING 15 MPH. TOOK VEHICLE TO SERVICE CENTER. THEY REPORTED THAT THE BRAKE LINES HAD RUSTED THROUGH CAUSING TOTAL LOSS OF BRAKE FLUID AND BRAKE SYSTEM FUNCTIONALITY. ONCE THE BRAKE LINE WAS PERFORATED IT COMPLETELY RENDERED ALL BUT THE EMERGENCY BRAKE INOPERABLE. LUCKILY I WAS ABLE TO STOP USING THE EMERGENCY BRAKE BECAUSE OF THE LOW RATE OF SPEED. HAD THIS OCCURRED AT A HIGHER RATE OF SPEED (E.G. 65 MPH) IT COULD HAVE BEEN DISASTROUS. ALL BRAKE LINES HAD TO BE REPLACED AT A COST OF $670. I'VE OWNED MANY VEHICLES IN MY LIFETIME WITH SIMILAR AGE AND MILEAGE, BUT HAVE NEVER HAD BRAKE LINES RUST THROUGH. I LIVE IN A NORTHERN CLIMATE (NY STATE), BUT THIS SHOULD NOT HAPPEN. FRIENDS OF OURS BOUGHT THEIR 2003 KIA SORENTO ONE WEEK AFTER WE DID. THEIR VEHICLE SUFFERED THE EXACT SAME BRAKE LINE RUST THROUGH AS WE DID LAS YEAR, WITH ONLY 40,000 MILES ON THE VEHICLE, SO I'M INTERESTED IN KNOWING WHAT PERCENTAGE OF SAME MAKE/MODEL VEHICLE HAS EXPERIENCED THE SAME FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459049May 20, 2012
POWER TRAIN
AUTOMATIC TRANSMISSION, WENT TO SHIFT FROM DRIVE TO REVERSE AND WOULD NO GO INTO REVERSE OR PARK. HAS DONE THIS SEVERAL TIMES IN LAST TWO DAYS. THE ESC AND DBC LIGHTS WERE ON AND SHOULD NOT HAVE BEEN ON. I WENT ON A KIA FORUM AND THERE ARE MANY COMPLAINTS FOR THE SAME THING WITH CARS THAT HAVE EVEN LESS MILEAGE THAN MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458745May 16, 2012
VEHICLE SPEED CONTROL
FOR THE 3RD TIME MY WIFE'S CAR ESC LIGHT AND CHECK ENGINE LIGHT CAME ON AS THE VEHICLE SPEED CAME TO ALMOST A STOP. THIS IS VERY DANGERS FOR UP HILL OR IN HEAVY TRAFFIC. SHE ALSO HAD PREVIOUS PROBLEMS WITH THE ESC LIGHT AND TPS LIGHT COMING ON. TAKEN TO DEALER SEVERAL TIMES OVER THE LAST YEAR. WE WERE TOLD TODAY IT WAS A THROTTLE SENSOR PROBLEM. IT WAS REPLACED TODAY AND HOPEFULLY THAT FIXES THE PROBLEM, ALTHOUGH I SEE ON THE INTERNET WHERE THIS IS A COMMON OCCURRING PROBLEM. I HOPE SOMEONE DOES NOT HAVE TO GET HURT BEFORE THIS IS A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458567May 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE BETWEEN THE FRONT AND REAR PASSENGER SIDE DOORS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT HIP AND NECK. THE PASSENGER SUSTAINED INJURIES TO THE NECK, HIP, RIGHT ARM AND RIGHT LEG. THE DRIVER AND PASSENGER WERE BOTH TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO A COLLISION CENTER. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,426.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10458103May 11, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE OPEN SOUND CONTROL (OSC) SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 57,882 AND THE CURRENT MILEAGE WAS 58,882.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458106May 11, 2012
TIRES, TIRES:SIDEWALL
TIRE BLOW OUT NO INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457871May 9, 2012
SUSPENSION, ENGINE AND ENGINE COOLING
WHEN TRYING TO STEP ON GAS VEHICLE SEEMS TO STRAIN. EXAMPLE, WHEN NEEDING TO GET IN LANE, MY CAR SEEMS NOT TO GET MUCH GAS WHICH I FEEL ESPECIALLY ON HIGHWAY, MAY CAUSE AN ACCIDENT. MY VEHICLE TEND TO RIDE QUITE ROUGH AS FAR AS WHEEL SUSPENSION. I HAVE HAD A WHEEL ALIGNMENT AND HAVE HAD THE VEHICLE CHECKED. I WAS TOLD NOTHING SEEMED TO BE WRONG WITH IT. I HAD THE 189.00 SERVICE DID ON MY CAR AS WELL. I CALLED THE RECALL CENTER AND I WAS TOLD NOTHING SHOWED FOR MY VEHICLE. MY VEHICLE IS NOT PERFORMING AS IT SHOULD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457675May 7, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE VEHICLE WAS PARKED WITH THE FRONT PASSENGER SIDE OCCUPIED WHEN THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE SEAT PACK WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED.THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456910April 30, 2012
POWER TRAIN
MY WIFE WAS DRIVING OUR 2011 KIA SORENTO FEB. 2012 (17,450 MILES) WHEN IT WENT "CLUNK" AND LOST POWER; THE ENGINE RAN AS NORMAL BUT NO/LITTLE POWER FROM TRANSMISSION. SHE WAS ON A DANGEROUS HIGHWAY AND DAMAGED THE CAR TRYING TO BACK UP TO A SAFER SPOT. SORENTO WAS TOWED, DEALER KEPT IT FOR THREE DAYS AND SAID THEY'D FIXED THE PROBLEM, BUT KIA SAID THE BODY DAMAGE WAS OUR PROBLEM. TODAY, APRIL 30, I WAS DRIVING WHEN IT WENT "CLUNK" - (APPROX 21,500 MILES AT 47 MPH) ENGINE RAN BUT NO/LITTLE POWER FROM TRANSMISSION; I PULLED OVER, SHUT THE IGNITION OFF AND RESTARTED AFTER A MINUTE OR SO - I AM HOME AND THE CAR IS GOING TO THE DEALER. THIS CAR SCARES ME - IF THIS HAPPENS IN OTHER CIRCUMSTANCES I SEE THE REAL POSSIBILITY OF A SERIOUS ACCIDENT. HOW DO I REPORT THIS PROBLEM? OTHER THAN TRADING IT (AND GIVING THE DANGER TO SOMEONE ELSE), WHAT ARE MY OPTIONS? THIS IS OUR SECOND DANGEROUS INCIDENT . . . I DON'T BELIEVE ANYONE AT KIA REALLY CARES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456810April 29, 2012
ENGINE AND ENGINE COOLING
DRIVING TO STORE AND HEARD NOISE. SEVERAL WARNING LIGHTS CAME ON AND I HAD NO POWER STEERING. RETURNED HOME AND FOUND CRANK PULLEY AND BROKEN CRANK PULLEY BOLT LAYING IN THE SKID PLATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456589April 26, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, STEERING
MY WIFE WAS DRIVING MY OUR 2011 KIA SORENTO AT AROUND 55 MPH ENTERING THE HIGHWAY WHEN SHE SUDDENLY LOST POWER. SHE TRIED TO USE BOTH THE BRAKES AND ACCELERATOR AND FOUND THAT NEITHER OF THEM WORKED. THE CAR SLOWED TO ABOUT 5-10MPH BEFORE EVENTUALLY STOPPING IN THE MIDDLE OF THE ROAD, AS SHE HAD BEEN UNABLE TO PULL THE CAR TO THE SIDE OF THE ROAD. AFTER SEVERAL MINUTES OF TRYING, SHE WAS EVENTUALLY ABLE TO GET THE CAR RESTARTED AND DRIVE THE REST OF THE WAY HOME. SHE DOES RECALL THAT THE DRIVER SIDE WINDOW APPEARED TO BE WORKING. THE CAR WAS BROUGHT TO THE DEALERSHIP IMMEDIATELY THE DAY AFTER THIS HAPPENED. HOWEVER, THEY WERE UNABLE TO REPRODUCE WHAT HAPPENED TO THE CAR. THEY DID UPDATE THE ELECTRONIC CONTROL MODULE SOFTWARE. WILL CONTINUE TO MONITOR SITUATION CLOSELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456300April 24, 2012
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SUNDAY MORNING, I WAS DRIVING MY VEHICLE AT A SPEED OF LESS THAN 45 MPH. THE "CHECK ENGINE" LIGHT AND "ESC OFF" LIGHT CAME ON SIMULTANEOUSLY. AT THE SAME TIME, MY VEHICLE LOST POWER AND WOULD NOT CHANGE OUT OF 2ND GEAR. I PULLED INTO A NEARBY PARKING LOT, TURNED OFF THE VEHICLE, AND WAITED FOR ONE MINUTE. I RESTARTED THE VEHICLE AND IT CRANKED JUST FINE. I PULLED OUT OF THE PARKING LOT AND WENT NO MORE THAN 30 YARDS WHEN THE LIGHTS CAME BACK ON AND MY VEHICLE LOST POWER COMPLETELY - NO RESPONSE WHEN PRESSING THE GAS PEDAL. I COASTED INTO A LOADING AREA WHERE I WAS FORCED TO CALL AAA TO HAVE MY VEHICLE TOWED TO THE NEAREST CAR REPAIR CENTER. I COMMUNICATED WITH THEM THROUGHOUT THE DAY MONDAY, AND THE END RESULT WAS THIS: MY VEHICLE WAS TAKEN TO THE CHARLOTTE KIA DEALERSHIP AND A TEST WAS DONE TO READ AND DETERMINE THE ERROR. THE DIAGNOSIS WAS A FAULTY "TRANSFER CASE DECODER MOTOR", SOMETHING I HAD NEVER EVEN HEARD OF. THE REPAIR IS GOING TO COST APPROXIMATELY $1,000 BECAUSE OF ASSOCIATED DIAGNOSTIC TESTS AND THE PART ITSELF COSTING $570. ACCORDING TO WHAT I READ ON THE INTERNET, THERE IS A "SERVICE" FOR THIS COMPONENT THAT IS TO BE DONE AROUND 45,000 MILES. MY VEHICLE HAS BEEN TO THE SAME KIA DEALER NUMEROUS TIMES AND THIS COMPONENT HAS NEVER BEEN ADDRESSED. NOT ONCE WAS THE "SERVICE" MENTIONED TO ME BY THE SERVICE TEAM. THIS IS A SERIOUS ISSUE THAT COULD RESULT IN INJURY OR DEATH IF IT OCCURRED ON AN INTERSTATE OR IN AN INTERSECTION. THANKFULLY, I WAS IN A SAFE AREA AND NO ONE WAS AT RISK OF ACCIDENT OR INJURY. THIS PROBLEM IS WIDESPREAD AMONG KIA VEHICLES - THE SERVICE MANAGER AT AAA STATED HE HAS A 2007 KIA SEDAN IN THERE RIGHT NOW WITH THE SAME PROBLEM. I FEEL KIA IS AT FAULT AND NEGLIGENT FOR THIS MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456374April 24, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL THEN BECAME DIFFICULT TO MANEUVER. THE BRAKE AND CHECK ENGINE LIGHTS ALSO ILLUMINATED ON THE INSTRUMENT PANEL DURING THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE CRANK SHAFT BOLT FRACTURED, CAUSING THE CRANK SHAFT PULLEY TO DETACH FROM THE VEHICLE. THE POWER STEERING BELT ALSO BECAME LOOSE AND CAUSED THE POWER STEERING TO FAIL. THERE WAS A VOLUNTARY RECALL FOR THE 2004-2005 KIA SORENTO ADDRESSING THE CRANK SHAFT PULLEY FAILURE. THE MANUFACTURER STATED THAT THE 2006 MODEL WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456086April 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE CONTACT ATTEMPTED TO PLACE THE GEAR SHIFTER FROM DRIVE TO PARK BUT THE SHIFTER BECAME STUCK IN NEUTRAL. THE CONTACT SHUT THE VEHICLE OFF AND RESTARTED IT APPROXIMATELY THREE TIMES BEFORE BEING ABLE TO SHIFT INTO PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456022April 22, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
EVERYTHING FROM INTERIOR LIGHTS, RADIO, CLOCK, DOOR LOCKS AND HEADLIGHTS BURNING OUT HAVE BEEN A PROBLEM. WHILE DRIVING AND THE INTERIOR LIGHTS JUST COME ON. HEADLIGHTS BURN OUT EVERY 6 MONTHS. EVERYTHING ELSE WORKS WHEN IT WANTS. I TOOK KIA TO COURT TO GET A EQUAL TRADE BUT ONLY GOT $9,000. HAD TO GIVE $3,500 TO THE LAWYERS. THE OTHER $5,500 WAS NOT EVEN ENOUGH TO COVER A TRADE IN BECAUSE THE KIAS HAVE A TERRIBLE VALUE FOR TRADES. ENDED UP SPENDING MORE THAN HALF TRYING TO HAVE IT REPAIRED, STILL NOTHING. KIA KNOWS THERE IS A PROBLEM BUT WILL NOT ADDRESS IT. EVEN THE SEVERAL SERVICE MANAGERS (OFF THE RECORD) THAT I SPOKE WITH THROUGH MY HORRIFIC EXPERIENCE TOLD ME THAT IT'S A HUGE PROBLEM AND THEY DON'T WANT TO DO ANYTHING BECAUSE OF THE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455961April 21, 2012
SERVICE BRAKES, HYDRAULIC
AFTER USING BRAKES TO SLOW DOWN, ACCELERATOR HESITATES. NEED TO PUSH GAS PEDAL DOWN SEVERAL TIMES BEFORE ACCELERATING (IT BECOMES "DEAD"). HAS OCCURRED AT LEAST 6 TIMES IF NOT MORE. REPORTED IT TO DEALERSHIP TWICE AND THEY ATTRIBUTED IT TO THE FACT THAT IF YOU USE TWO FEET TO DRIVE (LEFT FOOT ON BRAKE - RIGHT ON GAS) AND IF THERE IS A CHANCE THAT LEFT FOOT MAY BE SLIGHTLY TOUCHING BRAKE PEDAL, THEN THE COMPUTER IS "CONFUSED". NOT AN ACCEPTABLE ANSWER. SOME PEOPLE DO DRIVE THIS WAY AND THIS SHOULD BE TAKEN INTO ACCOUNT. IT IS A SAFETY RISK AND A NEAR RISK ON A COUPLE INSTANCES. KIA NEEDS TO BE ACCOUNTABLE AND ADDRESS THIS SITUATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455833April 20, 2012
UNKNOWN OR OTHER
THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION. I AM GETTING THE SAME BUT THE KIA DEALERS ARE TELLING ME THAT THERE IS NOT A RECALL ON MY VEHICLE AS MINE IS AN AWD. WHEN STARTING OUT A HESITATION IS FELT WHEN PUTTING IN DRIVE AND WHEN GOING DOWN THE HIGHWAY A WHIRRING NOISE IS HEARD AND IT FEELS LIKE A VIBRATION IS COMING FROM THE CENTER OF THE CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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