Kia Sorento Complaints

10,397 consumer complaints on file.

#11299312January 14, 2020
UNKNOWN OR OTHER
I HAVE HAD TO REPLACE ALL DOORSOP LATCHES ON MY 2011 SORENTO WITH ONLY 72,000 MILES ON IT. I AM A SENIOR SO THE DOORS ARE NOT OPENED AND SHUT THE MUCH. MAINLY THE DRIVERS DOOR USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299028January 13, 2020
AIR BAGS
THE AIR BAG LIGHT IN THE INSTRUMENT PANEL IS ON. ACCORDING TO UNIVERSTIY FORD/KIA DEALERSHIP IN DURHAM NC THE AIRBAG SENSOR IS BAD IN THE PASSENGER SEAT. THE ESTIMATED REPAIR IS APPROXIMATELY $2200.00. THIS VEHICLE HAS 142,000 MILES AND I THINK KIA SHOULD PAY FOR THIS. TO REPAIR WILL REQUIRE A NEW SEAT. ACCORDING TO KIA SERVICE THE AIRBAGS NO LONGER WILL FUNCTION OR MAY BE ACTIVATED PREMATURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299111January 13, 2020
UNKNOWN OR OTHER
FRIDAY ON AN OPEN STREET (NO BRIDGE OR ANY OTHER EXTERNAL FORCE KNOWN) MY SUNROOF BASICALLY IMPLODED COVERING MY PASSENGER DRIVER AND MYSELF IN 1000 OF GLASS PIECES. I WAS LUCKY THERE WERE NO SUBSEQUENT INJURIES SINCE I SLOWED DOWN AND HIT THE BREAK AND NOONE CRASHED INTO MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298663January 12, 2020
POWER TRAIN
TWO OIL CHANGE STATIONS TOLD ME I NEED A NEW POWER TRAIN. I KNOW POWER TRAIN IS COVERED UNDER 100,000 MILES FOR KIA. WANT TO SEE IF I NEED YOUR HELP IN THE PROCESS FOR DEFECT OR ANYTHING ELSE TO ASSIST ME AT NEAREST KIA DEALERSHIP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298551January 11, 2020
ENGINE
AT 65,000 MILES MY 4 CYL. SORENTO STARTED LOSING OIL. THE LIGHT CAME ON ONCE WHEN NO OIL ON DIPSTICK. ORIGINAL OWNER. CONTACTED KIA, SAID TO DO OIL CONSUMPTION CHECK. HAVE DONE. USING 2 QUARTS EVERY 1000 MILES. THEY ARE DRAGGING THEIR FEET, NOT RESPONDING TO MY EMAILS REQUESTING A SOLUTION. IT'S NOTHING I'VE DONE. WHAT GOOD IS THEIR 100K WARRANTY WHEN THEY WON'T FIX THE PROBLEM. COMMUNICATION WITH KIA CUSTOMER ASSISTANCE VERY SLOW AND POOR. THIS SHOULD BE A RECALL OR CLASS ACTION SUIT BASED ON THE NUMBER OF COMPLAINTS I SEE POSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298614January 11, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL NOT LOCK DOORS WITH LOCK SWITCH IN FRONT DOORS AND WITH KEY FOB. THIS STARTED IN JUNE OF 2016 ON AND OFF CAR HAS BEEN TO CONCORD KIA 2 TIMES NOW IN THE LAST 4 YEARS IT WOULD LOCK ON AND OFF NOW ITS ALL THE TIME NOT WORKING AND THEY SAY THEY CAN'T GET IT TO NOT WORK, WE HAVE READ THAT THIS IT AN ISSUE WITH A LOT OF MODELS AND YEARS WITH KIA CARS, WE WERE TOLD IT COULD BE A BODY CONTROL MODULE COST IS ANY WERE FROM $800.00 TO OVER $1000.00 FOR REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298323January 10, 2020
ENGINE
ENGINE STALL ON FREEWAY AT HIGH RATE OF SPEED, ENGINE LIGHT BEGAN TO FLASH AND NOW MAKES ROD TAP NOISE. TOWED TO MECHANIC WHO DIAGNOSED ENGINE FAILURE. STATED THE TECHNICAL ADVISORY ON THIS VEHICLE MAINTAINS THAT PREMATURE ENGINE FAILURE REMAINS IN THIS YEAR VEHICLE AS WELL AS PRIOR YEARS THAT HAVE BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298354January 10, 2020
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE RPMS DROPPED TO ZERO. IN ADDITION ON ANOTHER OCCASION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (NEMET KIA LOCATED AT 153-03 HILLSIDE AVENUE, JAMAICA, NY 11432) FOR A DIAGNOSIS WHICH WAS INCONCLUSIVE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY RESOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298429January 10, 2020
ENGINE
2014 KIA SORENTO JUST QUIT WORKING. ME AND THE FAMILY WERE DRIVING DOWN THE INTERSTATE GOING 70MPH AND THE CAR STARTED MAKING A LOUD TICKING NOISE THEN JUST LOST POWER AND SHUT OFF. LUCKILY I WAS ABLE TO PULL OFF THE INTERSTATE SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298476January 10, 2020
SUSPENSION
2004 KIA SORRENTO 97,000 MILES. THE LEFT AND RIGHT SIDE REAR CONTROL ARM BRACKETS RUSTED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298478January 10, 2020
ELECTRICAL SYSTEM
2014 KIA SORENTO WILL NOT LOCK THE DOORS USING THE KEY FOB OR THE DOOR PANEL. SO THIS MEANS I HAVE TO WALK AROUND EACH DOOR AND LOCK THEM BY HAND. THIS IS A BIG SAFETY CONCERN WHEN TRAVELING THROUGH HIGH CRIME AREAS. ONCE ALL THE DOORS ARE LOCKED I CAN PUSH THE LOCK BUTTON ON MY KEY FOB TO SET THE ALARM. I HAVE CHANGED THE BATTERY ON THE KEY FOB STILL THE SAME THING. WITH THIS GOING ON IT DOES CAUSE A SAFETY OF MY LOVED ONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298494January 10, 2020
UNKNOWN OR OTHER
TRANSMISSION TAKING TIME TO LOAD OR NOT PICKING AT INITIAL MOVE UNTIL YOU PRESS MORE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298503January 10, 2020
STEERING
MY 2016 EX TURBO SORRENTO HAS A STEERING ISSUE. THE STEERING FEELS LIKE IT STICKS OR HESITATES. THE FEELING IS DIFFICULT TO DESCRIBE AS IT IS NOT LIKE ANY STEERING I HAVE EXPERIENCED BEFORE . IT IS AS THOUGH SOMETHING MECHANICAL IN THE LOWER PART OF THE ASSEMBLY IS HESITATING OR SLIGHTLY JERKING AND NOT GIVING THE CORRECT FEEDBACK AND NOT ACCEPTING THE DRIVERS INPUT CORRECTLY . I KNOW THERE ARE BOTH ELECTRICAL AND MECHANICAL SYSTEMS INVOLVED IN THE STEERING AND SOMETHING BETWEEN THEM IS NOT WORKING CORRECTLY. THERE ARE CERTAIN DRIVING CONDITIONS WHEN THIS IS NO DOUBT A SAFETY ISSUE , LIKE IN THE RAIN WHEN YOU ARE NOT GETTING THE CORRECT FEEDBACK FROM THE STEERING AND ARE ARE DRIVING BETWEEN 2 SEMI TRUCKS AT 70 MPH. THIS ISSUE NEEDS TO BE A SAFETY RECALL AND FIXED BEFORE THERE ARE PEOPLE INJURED OR WORSE FROM THE EFFECTS OF THIS DEFECT. I HAVE TAKEN THIS TO A KIA DEALER AND THEY SAID THE DROVE IT AND DID NOT FEEL A PROBLEM. I HAVE REPORTED IT TO KIA CONSUMER AFFAIRS BEFORE THE CAR WAS OUT OF WARRANTY AND AGAIN NOW THAT IT IS OUT OF WARRANTY . THIS ISSUE CAN BE FELT WHEN DRIVING OR WHEN STATIONARY . TO BE CLEAR , THE DRIVER HAS TO CONSTANTLY MAKE SMALL ADJUSTMENTS TO KEEP THE CAR DRIVING IN A STRAIGHT LINE , AND WHEN MAKING THESE ADJUSTMENTS THE STEERING FEELS STICKY SO IT REQUIRES EXTRA FORCE TO MOVE. I WOULD LIKE TO ADD THAT OTHER THAN THE DESCRIBED STEERING ISSUE THIS VEHICLE HAS BEEN EXCELLENT IN EVERY WAY AND VERY DEPENDABLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298071January 9, 2020
STEERING
MY 2016 SORENTO (EX) HAS STICKY STEERING. KIA IS AWARE OF THIS PROBLEM AND ISSUES AN UPGRADE TO THE CARS COMPUTER SYSTEM BUT IT DID NOT FIX THE PROBLEM. WHEN TRYING TO MOVE THE STEERING WHEEL, IT INITIALLY STICKS AND REQUIRES EXTRA FORCE TO GET IT TO PROVIDE A STEERING INPUT. ONCE IT GETS PAST THE INITIAL RESISTANCE, IT JERKS THE CAR IN THE DIRECTION YOU ARE TRYING TO GO WHICH REQUIRED COMPENSATION IN THE OTHER DIRECTION. UPON CORRECTION, IT JERKS THE CAR IN THE OPPOSITE DIRECTION CAUSING A CONTINUAL NEED TO CORRECT THE STEERING WHEEL TO KEEP THE CAR STRAIGHT AND CAUSING THE CAR TO NOT BE ABLE TO MAINTAIN PERFECTLY STRAIGHT TRAVEL. ON LARGE SWEEPING CORNERS, THIS PROBLEM IS EVEN MORE PRONOUNCED AND FEELS DANGEROUS. MY CAR IS OUT OF ITS BUMPER TO BUMPER WARRANTY AND DESPITE ME HAVING THE CAR INTO KIA DEALERSHIPS TWICE WHILE IN WARRANTY AND THE ORIGINAL COMPUTER "FIX" NOT WORKING, KIA IS NOT GUARANTEEING THAT WHEN I BRING THE CAR BACK THAT IT WILL BE FIXED UNDER WARRANTY. THE FIX FOR THE PROBLEM IS REPLACING THE STEERING RACK OR OTHER STEERING COMPONENTS. THE STICKING ISSUE IS INTERMITTENT BUT WHEN IT IS ACTING UP IT CAN BE FELT WHILE STATIONARY AND IN MOTION. THIS INTERMITTENT ISSUE STARTED AROUND 30,000 MILES AND CONTINUES THROUGH 70,000 MILES.I BELIEVE A RECALL SHOULD OCCUR TO CORRECT THIS POTENTIALLY SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298272January 9, 2020
AIR BAGS
INVOLVED IN A CAR ACCIDENT WHILE TRAVELING ON HIGHWAY.SOMEONE HIT ME VERY HARD LOST CONTROL OF THEIR VEHICLE. AIRBAGS DID NOT DEPLOY AT ALL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11298268January 9, 2020
UNKNOWN OR OTHER
AFTER DRIVING TO AN APPOINTMENT AND PARKING, I ATTEMPTED TO OPEN MY DRIVER'S SIDE PASSENGER DOOR TO GET MY SERVICE DOG OUT WHEN THE DOOR HANDLE COVER POPPED OFF AND HANDLE CAME OFF IN MY HAND. UPON INSPECTION, I NOTICED THERE WAS NO DAMAGE TO THE HANDLE ITSELF, BUT THE DOOR HANDLE COVER HAD SNAPPED WHERE THE SCREW FROM THE DOOR IS MEANT TO SECURE THE PIECE TO THE DOOR. WHEN I WENT TO KIA, THEY EXPLAINED KIA HAD ACKNOWLEDGED A PROBLEM WITH THESE PARTICULAR HANDLES BREAKING, AND THE FIX WAS A NEW DOOR HANDLE ASSEMBLY; HOWEVER, EVEN THOUGH MANY PEOPLE HAVE HAD THIS PROBLEM, KIA HAS NOT ISSUED A RECALL OR OFFERED AN EXTENDED WARRANTY TO THOSE INDIVIDUALS AND REQUIRE THOSE AFFECTED TO REPLACE THEM AT THE OWNERS EXPENSE, WHICH IS OVER $150 WITHOUT LABOR COST INCLUDED. THIS ISSUE IS A SAFETY HAZARD (WITHOUT THE HANDLE, YOU CAN'T OPEN THE DOOR FROM THE OUTSIDE) AND MANY KIA OWNERS HAVE COMPLAINED ABOUT THIS VERY ISSUE VIA ONLINE FORUMS, AND YET KIA STILL REFUSES TO OFFER A RECALL OR WARRANTY EXTENSION! THE FACT THEY DON'T OFFER A REPLACEMENT HANDLE COVER, BECAUSE IT WOULD CONTINUE TO POSE THIS PROBLEM, AND STATE THE FIX BEING A NEW COMPLETE DOOR ASSEMBLY SHOULD MERIT THEIR EXTENDING A WARRANTY FIX OR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298294January 9, 2020
STEERING
INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING. WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297791January 7, 2020
EXTERIOR LIGHTING
THE LOW BEAM LIGHTING "H11" PIGTAIL IS A MELTED CONNECTOR AND THE LOW BEAM LIGHTING IS GOING OUT CONSTANTLY. WE HAVE REPLACED THE LIGHTS AND THE PIGTAIL TWICE THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297816January 7, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LOW BEAM BULBS KEEP BURNING OUT IN THE FRONT HEADLIGHTS. I'VE REPLACED THEM FOUR TIMES IN THE LAST YEAR. I TOOK THE VEHICLE TO A DEALERSHIP TO SEE IF THEY COULD DIAGNOSE WHAT WAS WRONG WITH IT. THE LOOKED AT IT AND THEY TOLD ME THAT THEY FOUND A BURNT HARNESS IN THE LAMP ASSEMBLY AND THAT THE WHOLE HEADLAMP ASSEMBLY WOULD NEED REPLACED AT AN ESTIMATED $1100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297553January 7, 2020
AIR BAGS, SEAT BELTS
I WAS INVOLVED IN A REAR END COLLISION ON FRIDAY, JAN. 3, 2020. I WAS STOPPED/STATIONARY BEHIND A VEHICLE TURNING LEFT ON A ONE LANE (IN BOTH DIRECTIONS) ROAD TRAVELING SOUTH. THE CAR BEHIND ME STRUCK MY VEHICLE GOING BETWEEN 30-35 MPH. MY VEHICLE WAS THRUST FORWARD AND HIT THE VEHICLE IN FRONT OF ME AND THEN THE VEHICLE BEHIND ME STRUCK MY AGAIN, FELT LIKE BUMPER CARS. DURING THE INITIAL REAR IMPACT MY FACE SLAMMED INTO THE STEERING WHEEL CAUSING MY NOSE TO BLEED PROFUSELY FOR AT LEAST 25 MINUTES. I STILL HAVE BLOOD COMING OUT OF MY NOSE FOUR DAYS LATER. DURING THIS ACCIDENT IN WHICH MY VEHICLE EXPERIENCED BOTH FRONT AND REAR COLLISION DAMAGE MY AIR BAG DID NOT DEPLOY NOR DID MY SEATBELT LOCK. AS A RESULT I SUFFERED A HEAD INJURY BOTH FRONT AND BACK OF MY HEAD.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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