Kia Sorento Complaints

10,397 consumer complaints on file.

#11400356March 11, 2021
STRUCTURE:BODY
PAINT DELAMINATION ON DRIVERS SIDE FRONT PILLAR AND HOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400103March 10, 2021
ENGINE
EXCESSIVE OIL CONSUMPTION PROBLEM (SCAN 0001.PDF) NOTED BELOW. DIAGNOSTIC COMPRESSION TEST (SCAN 0002.PDF) BY KIA DEALER NOTED BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400107March 10, 2021
EXTERIOR LIGHTING
GENERAL COMPLAINT-THE MATERIAL ENCLOSING VEHICLE FRONT LIGHTING BECAME INCREASINGLY DIFFICULT TO ALLOW SUFFICIENT LIGHT TO PASS THROUGH. ALL ATTEMPTS TO CLEAN THE SURFACE FAILED, AS IT APPEARED (TO A LAYMAN) THAT THE MATERIAL WAS CHANGING CHEMICALLY. DEALER REPLACEMENT WAS EXCESSIVELY EXPENSIVE. I PURCHASED AND INSTALLED AN AFTER-MARKET REPLACEMENT-TOO SOON TO EVALUATE OVER TIME, BUT INITIAL RESULTS SHOW EXCELLENT PERFORMANCE WITH NO APPARENT CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400167March 10, 2021
STRUCTURE:BODY
PEARL PAIN PEELING OFF ALL AROUND THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400231March 10, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE SHIFTED INTO THIRD GEAR AND SHIFTED INTO LIMP MODE. THE VEHICLE FAILED TO ACCELERATE ABOVE 10 MPH. THE CONTACT PARKED THE VEHICLE AND WAITING FOR 15 MINUTES BEFORE RESTARTING THE VEHICLE TO CONTINUE DRIVING. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO KIA OF JAMESTOWN (1700 WASHINGTON ST, JAMESTOWN, NY 14701, 716-664-1222) WHERE THE TRANSMISSION WAS FLUSHED AND THE FILTER WAS CHANGED. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 183,499.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400246March 10, 2021
VEHICLE SPEED CONTROL
TRANSMISSION WON'T SHIFT INTO GEAR AND THE RPM KEEP GOING HIGHER. NOTHING HELPS NOT EVEN LETTING UP ON GAS PEDAL. HAPPENS ON CITY STREETS, HIGHWAYS RURAL ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400254March 10, 2021
VISIBILITY/WIPER
RIGHT REAR PASSENGER WINDOW CATASTROPHICALLY EXPLODED. RESIDENTIAL STREET APPROX 10MPH. BREAKING FOR STOP SIGN. TEMPERATURE 63F. OVERCAST. WINDS RELATIVELY HIGH(APPROX 20+ MPH). NO SIGN OF IMPACT. IVE HAD THE VEHICLE 7 MONTHS. COULD HAVE CAUSE OPTICAL INJURY IF A SMALL PASSENGER OR CHILD SEAT WAS IN THAT LOCATION. WINDOW SHATTERED INTO THOUSANDS OF SMALL PIECES COVERING 1/2 OF THE REAR SEAT AREA. NO PREVIOUS DAMAGE TO VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400074March 10, 2021
ELECTRICAL SYSTEM
I HAVE A 14 KI SORENTO LX THE ELECTRIC SYSTEM FAULTY AND CAUSED MY VEHICLE TO CATCH FIRE IN ONE CABIN NEAR THE GEAR SHIFT THE COMPUTER HAS SHUT DOWN NO LONGER RECOGNIZING THE CHIP AND THE VEHICLE IS FULLY DISABLED.*DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11400081March 10, 2021
SEAT BELTS
THE FRONT PASSENGER SIDE SEAT BELT WILL NOT LATCH. IT DID THIS ONCE BEFORE LAST WEEK AND IT FINALLY LATCHED. LAST NIGHT I COULD.NOT GET THE RED BOTTOM TO COME BACK UP SO THAT IT WOULD LATCH. WE WHERE SITTING IN A PARKING LOT IN SITTING STILL. THE VEHICLE WAS IN PARK NOTH TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400086March 10, 2021
EXTERIOR LIGHTING
I AM HAVING A CONSTANT ISSUE WITH MY HEADLIGHTS MAINLY ON THE PASSENGER SIDE. ALL THREE LIGHTS (HIGH BEAM, LOW BEAM AND FOG LIGHT) ON THE PASSENGER SIDE ARE DIM. WHEN I DISCONNECT THE LOW BEAM BULB THE THE OTHER TWO BULBS LIGHT UP FULLY. WHEN I CONNECT THE LOW BEAM BULB BACK THERE IS A HUMMING SOUND THAT STARTS AND ALL PASSENGER SIDE BULBS GO DIM AGAIN. MY KIA SORENTO HAS HAD THIS PROBLEM FOR GOING ON SIX YEARS NOW. USUALLY WE COULD CUT THE CAR OFF AND BACK ON AND THE LIGHTS WOULD TURN BACK BRIGHT. THE PAST COUPLE OF TIME WE HAVE HAD TO CHANGE THE BULBS. NOW NOTHING SEEMS TO HELP. WHEN CHANGING THE BULBS THEY ALL STAY DIM UNLESS I DISCONNECT THE LOW BEAM BULB WHICH I CAN'T DO FOR SAFETY REASONS. AND TO AVOID GETTING A TICKET I HAVE TO DRIVE WITH THE PASSENGER SIDE DIM. NEXT STEP IS TO TRY AND REPLACE THE HEAD LIGHT WIRING HARNESS OR TAKE IT TO THE KIA SERVICE DEAPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399888March 9, 2021
ENGINE
USES AND TAKES SO MUCH OIL EVERY 1-2 WEEKS. THIS SHOULD BE RECALLED. I HAVE TO REPLACE MY SPARK PLUS BECAUSE OF THE OIL GETTING INTO THEM. I'VE HAD 8 PLUGS GO BACK SO FAR IN THE PAST 4 MONTHS. THIS IS AN ONGOING ISSUE. I'VE HAD MY SORENTO FOR ALMOST 2 YEARS. REGRETTING GETTING A KIA. LOVE THE CAR BUTT THE OIL AND REPAIRS AND THE FACT IT COULD CATCH FIRE ???? YEAH I DON'T LET MY KIDS RIDE IN IT ANYMORE. KIA SHOULD BE ASHAMED ! FIX OUR CARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399911March 9, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ANTI-LOCK BRAKES WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED AN UNKNOWN PART HOWEVER, THE FAILURE REOCCURRED. THE CONTACT REFERENCED AN UNKNOWN RECALL RELATED TO THE ABS SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399932March 9, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
ON FEBRUARY 17, 2021 A VEHICLE PULLED OUT IN FRONT OF ME ON A HIGHWAY CAUSING ME TO SLAM THE BRAKES SO HARD TO AVOID HITTING THE VEHICLE. AFTER THE VEHICLE PROCEEDED ACROSS THE ROAD WHEN I TRIED TO CONTINUE FORWARD MY SORENTO HAD VERY LITTLE POWER NO MATTER HOW MUCH I TRIED TO GIVE THE VEHICLE GAS. AS I DROVE SORENTO HOME IT HAD VERY LITTLE POWER. I COULD BARLEY GET VEHICLE TO GO THE 5 PLUS MILES TO MY HOUSE TRAVELING AT LEAST THAN 25 MILES PER HOUR. POSSIBLY LESS THAN THAT AND AS I TRIED TO DRIVE UP THE HILL TO MY HOUSE I BARELY GOT THERE. THE VEHICLE DID NOT HAVE POWER TO GO UP HILL. AFTERWARDS THE VEHICLE WOULD NOT START AND STAY ON.. I HAD IT TOWED TO KIA DEALERSHIP WHERE IS HAS BEEN FOR A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399933March 9, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
MY PAINT BEGAN TO PEAL AROUND THE FRAME OF THE WINDSHIELD. WHEN I INQUIRED AT KIA, THEY CLAIMED THAT BECAUSE IT WAS A PRE-OWNED CAR AND I HAD PAST MY WARRANTY OF MILEAGE (BECAUSE IT WAS A PRE-OWNED CAR) THERE IS NOTHING THEY CAN DO FOR ME. I INQUIRED AT A LOCAL PAINT SHOP AND WAS INFORMED THAT THE SEAL FAILED OVER THE PAINT, CAUSING A DE-LAMINATION ISSUE. CLEAR EVIDENCE SHOWS THAT MY CAR HAS NEVER BEEN RE-PAINTED AND THIS IS IN FACT A MANUFACTURER MALFUNCTION. HOWEVER, KIA STILL REFUSES TO ASSIST OR TAKE OWNERSHIP OF THIS DEFECT. MEANWHILE, MY CAR CONTINUES TO PEEL AT A RAPID PACE. EVEN WHEN I TAKE TO GET MY CAR SERVICED, MECHANICS ARE UNABLE TO PERFORM ROUTINE MAINTENANCE DUE TO THE PAINT CHIPPING OFF IN THEIR TAPE AND OTHER SUPPLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399999March 9, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT CONTINUOUSLY FLASHED. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KIA SPITZER LOCATED AT 3414 BROOKPARK RD, CLEVELAND, OH 44134 AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400005March 9, 2021
STRUCTURE:BODY
PAINT DELAMINATING, NOT DUE TO ROCK CHIP OR WEATHER. IS VERY COMMON IN THIS SPECIFIC PAINT COLOR ON THIS SPECIFIC MODEL (PEARL WHITE, KIA SORENTO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400054March 9, 2021
EXTERIOR LIGHTING
ON A NUMBER OF OCCASIONS, BOTH HEADLIGHTS ON MY 2014 KIA SORENTO HAVE GONE OUT AT THE SAME TIME. USUALLY IF I OPEN THE HEADLIGHT HOUSING AND TWIST THE LIGHT PLUG THIS WILL CAUSE THE LIGHT TO WORK. BUT OTHER TIMES ONE OF THE TWO LIGHTS WILL BE BURNT OUT. THE ISSUE IS BOTH LIGHTS GO OUT AT THE SAME TIME. I HAVE BROUGHT IT TO THE ATTENTION OF MY LOCAL DEALERSHIP BUT THEY COULD FIND NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399668March 8, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
PLEASE SEE ATTACHED EMAIL SENT TO NHTSA .. I WAS ADVISED TO FILE A COMPLAINT. I NEED HELP! THIS ISSUE IS GETTING WORSE. PLEASE FEEL FREE TO CONTACT ME ANYTIME REGARDING DOCUMENTATION. IF YOU DO NOT REACH ME DIRECTLY, FEEL FREE TO SPEAK WITH MY WIFE [XXX]. SHE CAN ALSO ATTEST THE ISSUES WE HAVE. THIS IS CONSTANT WHETHER IN PARK , DRIVING , IDLING. ALSO RECENTLY WE HAVE NOTICE THE LIGHT TO SIGNAL A MALFUNCTION IN THE AIR BAGS KEEPS COMING ON. IT ALSO FLASHES FOR A FEW MINUTES AT A TIME. PLEASE LET ME OR MY WIFE KNOW WHAT DOCUMENTS YOU NEED AND WE WILL GET THEM TO YOU IMMEDIATELY! THANK YOU FOR YOUR HELP WITH THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399457March 6, 2021
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
OVER A PERIOD OF A MONTH ON MULTIPLE OCCASIONS DURING NORMAL DRIVING ON HIGHWAY AND CITY STREETS, THE ENGINE LOST POWER WHILE DRIVING, ONLY ALLOWING ENOUGH DRIVE ABILITY AT SIGNIFICANTLY REDUCED POWER AND SPEED TO PULL OVER. IN EACH OF THOSE INSTANCES, THE POWER WAS RESTORED TO NORMAL AFTER A SMALL PERIOD OF REST. AN OVERLAPPING CONDITION EXISTED DURING THAT SAME PERIOD, IN WHICH ALL POWER WAS LOST TO THE ENGINE AND POWER STEERING, AS THE ENGINE COMPLETELY SHUT DOWN WHILE DRIVING UNDER NORMAL CIRCUMSTANCES. IN EACH OF THOSE CASES, THE ENGINE WOULD NOT TURN OVER UNTIL AFTER A PERIOD OF REST OF AT LEAST 20 MINUTES. THERE WAS NEVER AN ENGINE WARNING TO INDICATE AN ISSUE. THE CAR WAS SERVICED AND ASSESSED BY CERTIFIED MECHANICS, BUT NO PROBLEM WAS DETECTED. DURING ONE SUCH INSPECTION WITH AAMCO OF REDLANDS, CALIFORNIA, THE CAR LOST POWER DURING THEIR FINAL TEST DRIVE FOLLOWING A RIGOROUS INSPECTION IN WHICH NO ISSUE WAS IDENTIFIED, AND NEVER REGAINED POWER AGAIN. IT WAS DETERMINED THAT THE ENGINE HAD CEASED WITH 141,335 MILES ON THE ODOMETER. ANOTHER ISSUE REVOLVED AROUND AN ELECTRICAL ISSUE WITH THE DRIVER SIDE HEADLAMP AND TURN SIGNAL. IT CEASED TO WORK WHILE WITHIN THE 100,000 MILE WARRANTY AND WAS FIXED WITHOUT COST. HOWEVER, IT CONTINUED TO FAIL AFTERWARDS AND WAS FIXED MULTIPLE TIMES AT PERSONAL EXPENSE. THE AIRBAG LIGHT HAS ALSO BEEN ON FOR HALF THE LIFE OF THE CAR, AND IS STILL ON AT THIS TIME, BUT THE DEALER REFUSED TO ACKNOWLEDGE IT WAS A WARRANTY ISSUE DESPITE A RECALL ON THAT LIGHT. THEY CLAIMED THAT THE LIGHT WAS TRIPPED DUE TO SOME EMPTY SODA CANS THEY DISCOVERED UNDER THE CHAIR AND WHICH WERE PROBABLY ROLLING AROUND ACCORDING TO THEIR OPINION. THEY STATED THAT THE TRIPPED AIRBAG LIGHT HAD NOTHING TO DO WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399465March 6, 2021
SEAT BELTS
RIGHT SIDE PASSENGER SEAT HAS NOT WARNING/SOUND TO REMIND PASSENGER TO FASTEN SEAT BELT. SPOKE WITH DEALER AFTER PURCHASE AND WAS TOLD THE VEHICLE I PURCHASED ONLY HAS A REMINDER SOUND FOR DRIVER SIDE ONLY. DOES NOT SEEM TO COINCIDE WITH REQUIREMENTS FOR SEAT BELT NOTIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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