Kia Sorento Complaints

10,397 consumer complaints on file.

#11416387May 13, 2021
ENGINE
MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. THE CAR DID NOT SEEM TO BE HANDLING ANY DIFFERENT THEN NORMAL, ASIDE FROM A RECENT RATTLING SOUND ON START UP THAT WOULD LESSEN AFTER IDLING/RUNNING FOR A FEW MINUTES. I TOOK IT IN TO GET THE CODE READ, AND WAS GIVEN A CODE INDICATING THE TIMING CAM WAS OFF. ONCE I GETS TOOK IT INTO THE DEALERSHIP IT WAS DETERMINED I NEEDED A NEW ENGINE DUE TO METAL SHAVINGS FOUND IN MY OIL FILTER AND PAN. THE OIL WAS ALSO NOTED TO BE VERY LOW, DESPITE ME HAVING PERFORMED THE OIL CHANGES AT PROPER INTERVALS. I SINCE HAVE LEARNED ABOUT THE ENGINE RECALLS FOR THE SAME YEAR, BUT IN THE SMALLER 4 CYLINDER 2.0 AND 2.4L ENGINES. UPON LEARNING ABOUT THIS AND LOOKING FURTHER INTO IT, I HAD READ THAT ON SEVERAL CONSUMER WEBSITES THAT OTHERS WITH THE SAME YEAR AND LARGER 3.3L V6 ENGINE AS MINE WERE HAVING THE SAME ISSUE OF ENGINE FAILURE DUE TO METAL SHAVINGS FOUND DESPITE ALSO PERFORMING PROPER MAINTENANCE OF THE VEHICLE. SO MY ISSUE IS NOW I NEED A MEW ENGINE AS HAVE OTHERS, BUT IT IS NOT RECOGNIZED AS PART OF THE ISSUE WITH THE SMALLER ENGINE 2015 SORENTO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416425May 13, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JENKINS KIA OF OCALA (2305 SW COLLEGE RD, OCALA, FL 34471, (352) 414-4553) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416106May 11, 2021
ENGINE
IVE HAD TWO ENGINES FAIL ON THIS CAR BOTH THE SAME CONNECTING ROD ISSUE YET MY CAR IS NOT INCLUDED IN RECALL SO MY FIRST ENGING COST ME 6,000 DOLLERS THE SECOND I HAVE REPACED YET IT SITTING IN THE DRIVEWAY DROVE IT ONLY 3800 MILES SAME ISSUE BEARING ARE GONE DON'T KNOW WHAT TO DO EXCEPT MAYBE GET A LAWYER CAR IS A LEMON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416170May 11, 2021
AIR BAGS
THE AIRBAG LIGHT WILL NOT GO OFF WHENEVER THE IGNITION IS ON AND VEHICLE IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416174May 11, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS WE ARE DRIVING DOWN A FREEWAY, THE PANORAMIC SUNROOF EXPLODED WITH A LOUD POP AND GLASS FELL ONTO US. IT WAS ALARMING AND OUR ATTENTION WAS DIVERTED FROM DRIVING TO TRYING TO FIGURE OUT WHAT HAPPENED. WE MADE OUR WAY TO THE EDGE OF THE ROAD AND STOPPED. WE LOOKED FOR A ROCK ETC, BUT DID NOT FIND ANYTHING. THE REMAINING GLASS ON THE SUNROOF LOOKED LIKE IT WAS BLOWN FROM THE INSIDE OUT. FROM RESEARCHING ONLINE IT APPEARS THAT THIS HAS BEEN HAPPENING FOR YEARS. THE WEATHER WAS CLEAR AND IN THE MID-60S WITH THE INTERIOR TEMPERATURE IN THE 68 RANGE. THIS IS A HUGE SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415979May 10, 2021
ENGINE
DRIVING ON THE HIGHWAY MY 2016 KIA SORENTO SUDDENLY LOST ACCELERATION. THE CHECK ENGINE LIGHT BEGAN FLASHING. I HAD TO PULL OFF TO THE SHOULDER AND HAVE THE VEHICLE TOWED. DIAGNOSTIC SHOWS CODE P1326. THIS CODE IS RELATED TO THE KNOCK SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416037May 10, 2021
ENGINE
ENGINE MAKING A KNOCKING NOISE AND LEAKING OIL WITH NO OIL LIGHT ON TO INDICATE THAT IT'S A OIL PROBLEM. THE VEHICLE WAS SMOKING POSSIBLE BOUT TO CATCH FIRE SPARKS WAS COMING FROM THE VEHICLE. THE VEHICLE WAS RUNNING AT THE MOMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415414May 6, 2021
ENGINE
MY CAR STARTED OVERHEATING ALL OF A SUDDEN WITH NO ALERTS OR WARNINGS. MY VEHICLE IS 2016 KIA SORENTO SX V6 WITH 3.3L ENGINE 6 CYLINDERI BOUGHT THE VEHICLE USED BUT IT HAD BEEN SERVICED FAITHFULLY WITH RECORDS FROM KIA BUT BEING A SECOND OWNER THE POWER TRAIN WARRANTY STOPS AT 60,000 MILES INSTEAD OF 100, 000 MILES IF I WERE ORIGINAL OWNER. I BOUGHT IT FROM A RELIABLE DEALERSHIP WHICH IT HAD 81,300 MILES AT TIME I BOUGHT AND ONLY HAS 85 ,000 MILES NOW BUT WE DON'T DRIVE IT THAT MUCH AND HAVE OWNED IT FOR 6 MONTHS . NOW KAY HAS HAD SEVERAL COMPLAINTS ABOUT THE 2016 SX AWD SORENTO BUT 111 COMPLAINTS ON THIS PARTICULAR ENGINE . I WAS TOLD AT THE DEALERSHIP TO REPAIR THAT IT HAD BLOWN HEAD GASKET BECAUSE THE BOLTS HAD BACKED OUT. SO KIA BASICALLY SAYS THEY ARE NOT RESPONSIBLE BECAUSE I AM NOT ORIGINAL OWNER SO NO WARRANTY NOW. THE DEALERSHIP TELLS ME NO MOTORS AVAILABLE BECAUSE THEY ALL HAVE BEEN BROUGHT BACK IN TO BE RETOOLED DO IT SHOWS THERE HAS BEEN AN ISSUE BUT STILL NO RECALL. I BOUGHT A COVERAGE WARRANTY WITH CAR SHIELD BUT THEY DON'T WANT TO PAY BECAUSE THE DEALERSHIP CAN ONLY REPAIR HEAD GASKET AND CAN NOT WARRANT THE WORK BECAUSE IF IT HAVING ALUMINUM HEAD BUT I HAVE A VEHICLE ME THAT I OWE 19,000 DOLLARS ON AND HAVE BEEN ASKED TO PAY FOR MY REPAIRS NOW. KIA NEEDS HELD RESPONSIBLE AND PAY UP TO THE POWER TRAIN OF 100,000 MILES .111 COMPLAINTS ON THIS ENGINE IS ENOUGH TO SAY LET'S HELP THESE PEOPLE ... I WILL NEVER PURCHASE ANOTHER KIA PRODUCT DUE TO THE POOR ATTITUDES. OF SERVICE DEPARTMENT AND KIA IN GENERAL. WORD OF MOUTH IS BEST ADVERTISEMENT NEGATIVE OR POSITIVE FOR KIA AND CAR SHIELD BOTH OF THEM. THIS IS HAPPENING UNDER 88,000 MILES ON MAJORITY OF THESE MOTORS. THEY NEED HELD RESPONSIBLE AND FORCED TO BRING IN A RECALL AND REPAY THE ONES THAT HAVE TO PAY OUT OF POCKET FOR THEIR PIECE OF CRAP ENGINES WHICH THEY NO LONGER PUTTING THEM IN THE NEW KIA .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415302May 5, 2021
ENGINE
THE CAR STARTED TO SMOKE AND STOPPED RUNNING. THE ENGINE HAS A WHOLE IN IT. THE 2014 4 CYCLINDERS HAVE A RECALL. MINE IS A V6. SURPRISINGLY, A SIMILAR SITUATION JUST OCCURRED WITH MY CO-WORKER'S 2014 V6 SORENTO AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415164May 4, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN THE CAR'S HEADLIGHT SWITCH IS SET TO 'AUTO', THE HEAD AND TAILLIGHTS WILL TURN ON AND OFF AT RANDOM, REGARDLESS OF LIGHTING CONDITIONS. THE LIGHTS RANDOMLY TURN ON WHILE THE CAR IS OFF AND STATIONARY AND HAS RESULTED IN A DRAINED BATTERY ON THREE OCCASIONS. . THE LIGHTS TURN ON AND THEN BACK OFF WHILE IN MOTION DURING DAYTIME DRIVING (AS INDICATED BY THE DASHBOARD INDICATOR). WHEN ON AND WHILE IN MOTION AT NIGHT, THE LIGHTS TURN OFF, RESULTING IN ZERO VISIBILITY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414887May 3, 2021
STRUCTURE:BODY
PAINT HAS BEEN PEELING ON THE EXTERIOR ON THE LEFT AND RIGHT SIDE PILLARS; ON THE SIDE OF THE WINDSHIELD. THE DELAMINATION LIKE DAMAGE WAS NOT DUE TO PHYSICAL IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414892May 3, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
MY CAR STALLED AS I STARTED TO DRIVE. AS I STARTED TO PARK AGAIN IT SHUT DOWN. I WAITED A FEW MINUTES AND IT STARTED AGAIN. MY INTENTION IS TO GET IT TO THE DEALERSHIP ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415038May 3, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
MONITOR THAT DISPLAYS DEFOGGER & DEFROSTER IS NOT DISPLAYING INFORMATION.......... THIS MONITOR IS PART OF THE VEHICLE'S "MULTIMEDIA SYSTEM"......WHICH DISPLAYS :: GPS, RADIO CHANNELS, HEATING, AIR CONDITIONS, DEFROSTING-DEFOGGER..... I PAID $700.00 & $65. 10/05/2018 TO REPLACE THIS SAME "NAVIGATION/ MULTIMEDIA SYSTEM".....VEHICLE MILEAGE THEN WAS 48,600.... THIS UNIT STOPPED WORKING/ NO LONGER DISPLAYING INFORMATION JANUARY 2021. THEN MILEAGE OF 87,000.. ELK GROVE KIA SAID I WOULD HAVE TO PERSONALLY PAY TO HAVE THE MULTIMEDIA SYSTEM REPLACE. THE NEW SYSTEM ONLY LASTED APPROXIMATELY 1 YEAR, 6 MONTHS..... I ASKED THE KIA DEALERSHIP TO REPLACE OR OFFER DISCOUNT TO REPLACE THIS NEEDED SYSTEM.....THE ANSWER WAS NO ! I SAID TO KIA DEALER THAT OBVIOUSLY THE PRODUCT INSTALLED WAS INFERIOR..(LASTING LESS THAN A YEAR....THE REPLY WAS THE DEALER IS NOT RESPONSIBLE FOR THE PRODUCTS INSTALLED IN KIA VEHICLES. I MADE A COMPLAINT TO THE BBB NATIONAL PROGRAMS- AUTO LINE...RE: KIA2115737....BBB SAID MY COMPLAINT DOES NOT QUALIFY PER THEIR GUIDELINES.. I AM STILL WITHOUT VISUAL ASSIST OF THE "MULTIMEDIA SYSTEM".....DEFOGGER/ DEFROSTER.., GPS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414775May 2, 2021
STRUCTURE:BODY
I BOUGHT MY CAR IN 2014 USED AND BROUGHT IT TO THE DEALERSHIP FOR REPAIRS TO THE HEADLIGHTS ABOUT 6-8 MONTHS LATER. AT THIS POINT I HAD NOTICED THE BACK OF MY CAR HAD DISCOLORATION SPOTTED ACROSS IT. I WAS TOLD "THIS HAPPENS A LOT WITH PEARL CARS AND YOUR OUT OF WARRANTY SO THERE IS NOTHING THAT THEY CAN DO ABOUT IT". SINCE THEN THE PROBLEM HAS GROWN IMMENSLEY AND NOW THE PAINT IS FLAKING OFF OF BOTH SIDES OF MY CAR AROUND MY WINDSHIELD AND HAS SCATTERED RUST THROUGHOUT. I RECENTLY HAD TO GET A SPOT FIXED AND THE COLLISION SHOP CALLED ME AND EXPLAINED THAT THE PAINT WAS NOT STICKING TO THE PRIMER THEREFORE I HAD TO PAY TO HAVE ALMOST THE WHOLE ROOF REPAINTED. THEY SAID THAT THIS WAS SOMETHING THAT GOES BACK TO THE ORIGINAL PAINT. THIS IS WHEN I REALLY STARTED LOOKING INTO EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414698May 1, 2021
STRUCTURE:BODY
BETWEEN 2018 AND NOW MY SNOW WHITE PEARL PAINT HAS BEEN CHIPPING IN NUMEROUS SPOTS. THESE SPOTS INCLUDE A PIECE BETWEEN THE SUNROOF AND WINDSHIELD, THE BUMPER AND THE HOOD. THE CAR IS ALWAYS PARKED IN A DRIVEWAY OR GARAGE. THE PICTURE PROVIDED ARE FROM NOVEMBER 2020. THE PAINT CHIPPING HAS PROGRESSIVELY GOTTEN WORSE AND BEEN ATTEMPTED TO COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414640April 30, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ROD BEARING WAS WORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414632April 30, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT 60 MPH AND APPROACHING A HIGHWAY EXIT, THE CONTACT SLOWED DOWN. AFTER ENTERING THE EXIT RAMP, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SLOWLY DRIFTED TO THE SIDE OF THE ROADWAY AND THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS THEN TOWED TO MYRTLE BEACH KIA (4811 US-501, MYRTLE BEACH, SC 29579, (843) 444-8000) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414579April 30, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW-BEAM HEADLIGHTS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY, CAUSING A VISIBILITY HAZARD FOR THE DRIVER. THE VEHICLE WAS TAKEN TO WALLACE KIA LOCATED AT 3131 SE FEDERAL HWY, STUART, FL 34994 WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER RECOMMENDED THAT THE HEADLIGHTS BE UPGRADE TO LED LIGHTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414607April 30, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PRICE KIA (1390 RICHMOND RD, CHARLOTTESVILLE, VA 22911) WHERE IT WAS DIAGNOSED WITH THE ROD BEARINGS NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414449April 29, 2021
STRUCTURE:BODY
WHILE I WAS DRIVING ON THE HIGHWAY IN THE RAIN, I NOTICED SMALL OBJECTS HITTING MY WINDSHIELD. ONCE THE VEHICLE WAS PARKED I NOTICED THERE WERE SEVERAL POINTS ON THE BODY OF MY CAR THAT THE PAINT START PEELING. NO ROCKS OR OTHER OBJECTS WERE HIT DURING THE DRIVE JUST FAULTY PAINT (KIA SORENTO 2015 PEARL WHITE) ON THE BODY OF THE CAR. IT HAS SINCE BECOME WORSE IN THESE AREAS WITH RUST STARTING TO FORM IN CERTAIN SPOTS AND CONTINUES TO HIT THE WINDSHIELD DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento