Kia Sorento Complaints

10,397 consumer complaints on file.

#11427768August 4, 2021
ENGINE
Hello. Prior to receiving the Recall letter around mid-July 2021, we had complained to the dealership about the engine humming after a ride and AC going on and off On July 17, I was scheduled to visit the dealership and take care of the Recall. Although, I was scheduled for an appointment, nothing happened! The dealership did not have the component required for the recall. We then left and insisted to return the following day and requested that a diagnostic be conducted in addition to the recall on July 23. Following the diagnostic, the dealership told us we needed a new engine. It was a big surprise and a shock that a car which was serviced twice a year at this dealership, had 104, 000 miles and was only 5 years old, had a complete failure. The dealership provided a quote for the repairs and never mentioned the recall or how it could be related to the diagnostic they had just made. Upon consulting with my insurance company, USAA, their adjuster was able to establish that the mechanical failure my car was facing was closely related to the recall. Based on the assessment made by USAA on August 4, 2021, we now know the dealership knew that failure to receive the recall caused the mechanical failure. The quote the dealership presented me included and was consistent with damages reported in the Recall. why don't they contact KIA, which is clearly liable, and want me to pay for a new engine? I need help to unpack this issue that has strained my resources, time and brought stress to the family car. A major risk associated with this overheating is fire. In light of this new information, I have contacted the dealership to discuss August 8, 2021. I also contacted KIA USA on July 28 prior to establishing the connection between the recall and the mechanical engine. No response. I need help as school is reopening. We need the car to go the work. No help has been provided. Dealership is Southwest Kia#451/ Lithia 39650 LBJ, Freeway South, Dallas, TX 75237, tel: 469-772-7252
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427809August 4, 2021
UNKNOWN OR OTHER
There was a recall on the passenger doors (all of them) actuators. All have been replaced by Kia. They are ALL BROKEN AGAIN and will not lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427563August 3, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2011 Kia Sorento. The contact stated that while, driving at an undetermined speed at night and making a turn the headlights became inoperable without warning for a few seconds. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 120,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427615August 3, 2021
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
Headlights completely turn off on their own at random times at night. Has happened twice when entering into a curve at night. I have to frantically turn the knob off and then back on to make them function again. Extremely dangerous! Took into Bulldog Kia Athens Ga. They "verified concern, found open short in multifunction switch" Kia will not cover the cost of repair. Total needed to repair $495.78
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427650August 3, 2021
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving 30-35 mph, he heard an abnormal knocking sound coming from the engine before the vehicle inadvertently loss power. The check engine warning light was illuminated. The contact was able to restart the vehicle after several attempts and drove to his residence. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced due to rod bearing failure. The contact stated that the failure reoccurred while the vehicle was at the dealer. The manufacturer was made aware of the failure and advised the contact that they could not cover the repair of the vehicle as the service campaign for the failure had expired. The vehicle was not repaired. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427631August 3, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The transmission failed entirely after 3,738 miles, disabling the car. Fortunately, the vehicle was parked when the transmission failed. Loss of power while actively driving could result in serious risk, crashes or death. Upon completion of repairs, Kia Van Nuys self-reported to me that at least 4-5 2021 Kia Sorrento were currently in for repair with the same issue of transmission failure after only 3,000 - 4,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427387August 2, 2021
AIR BAGS
I started the vehicle as usual to head home from running errands. I usually watch the warning lights go off. For some reason after the lights went off the air bag light came back on as I was going down the road. I pulled over and turned it off. Waited 5 minutes and started it back up thinking it just needed shut off and restarted. The light again went off for a second and back on all the way home. My normal shop can not work on that component so I have to take it to the Kia dealer to get it fixed and pay to have it checked. Under 130000 miles, this shouldnt be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427388August 2, 2021
ENGINE
I took my vehicle in to have the oil changed and have a inspection. During the inspection they found that the timing belt cover was just starting to leak. They would need to replace the gasket costing over $1700, then inspect the rest of the components. Thats not even what it is gonna cost if there is more to be done. Under 130000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427507August 2, 2021
ENGINE
I was driving home from work on the I79 going to Pittsburgh, when I had to switch lanes because of construction my car struggled to increase in speed. As I pressed down on the gas petal all the warning lights on my dashboard came on and my car slowed down, so grateful I was able to pull my car off the highway barely. I turned my car off and waiting, then when I tried to turn it on, it wouldn’t turn over. I called my insurance and requested a jump, but when the roadside assistance arrived, he jumped my car but that didn’t help, he checked my oil and asked about my recent inspection. After all the information and attempts, he researched my VIN and found out it had all the systems of the Kia recall. I am just lucky I was driving the speed limit and made it off the highway lanes even thought I was stuck on the highway off ramp. I think what if I was speeding and had cars following me, then this happened? I would be severely injured, dead, and put others in risk of that danger too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427491August 2, 2021
UNKNOWN OR OTHER
Rough idle when waiting on intersection due to red light. possible knocking sounds each and every time engine turns off due to stop & go feature or when I turn the key off. It's been happening since middle of March..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427322August 1, 2021
AIR BAGS
The airbag light came on for no reason. It will not go off. The concern is the airbags won’t deploy if there is a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427336August 1, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Approximately 8 months ago noticed while driving that the headlights didn’t appear to be on while driving with normal low beam lights. High beams worked fine. Replaced both low beam light bulbs with Sylvania standard Kia recommended replacement. 1-2 months later after driving at night, lights still dim. Replaced with $90 Halogen set, still not illuminating road. Took to Kia dealership (where purchased) to have them check lights, said that entire headlight assembly for both lights need replacement for $2,489.00. Aftermarket priced at $335/ea!!! Service manager confirmed apparent problems with burned out headlight assemblies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427267July 31, 2021
STRUCTURE:BODY
Purchased the vehicle new and never sustained any damage to the affected areas of pearl white paint peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427305July 31, 2021
ENGINE
The vehicle has been diagnosed with oil leaking out through the exhaust. On July 31st, 2021 I was on the highway and my car started making a loud clicking sound. It lost power and the engine light came on blinking. The safety of others and myself/passenger was in danger as it lost power on the highway and the speed limit was 75.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427143July 30, 2021
STRUCTURE:BODY
My white paint is chipping horribly!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427024July 29, 2021
UNKNOWN OR OTHER
Pearl white paint pealing on front, back, top of car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426962July 29, 2021
VISIBILITY:WINDSHIELD
On Monday 7/26/2021 I heard a popping sound and discovered that the windshield of my 2021 Kia Sorento SX sustained an approximate 2–3 inch starburst sized crack that proceeded to spread overnight while parked in the garage. The crack increased to about 6 inches long. The crack is topmost more on the driver’s side, initiating a pinpoint exactly on the edge of the middle black patterned grid directly to the left of the rear view mirror mounting. While inspecting the crack this morning , running my fingers along the damage glass both inside and out, I could not feel any divots. The glass to the touch was as smooth as silk. I am concerned about the possibility of a factory defect due to the recall of 2019 Kia Telluride windshields. This car is only 6 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426825July 28, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (Service brakes, Hydraulic). The contact stated that while attempting to turn on the vehicle, the vehicle would not start. The dealer was made aware of the failure and informed the contact that the next available appointment was in September. The manufacturer was made aware of the failure and informed the contact to not drive the vehicle as it could catch on fire. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426829July 28, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Kia Sorento. The contact stated that while driving at night, the headlamps were too dim, and the contact was unable to see the roadway. The vehicle was taken to the dealer where they informed the contact that the headlamp assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided the contact a case number. The approximate failure mileage was 153,048.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426651July 27, 2021
UNKNOWN OR OTHER
The contact owns a 2008 Kia Sorento. The contact received notification of NHTSA campaign number: 20V088000 (Electrical System, Service Brakes, Hydraulic), and the vehicle was taken to the local dealer for the recall repair. The contact stated that the dealer-installed a fuse box assembly to prevent the ABS from overheating while performing the recall repair. Two days later while the contact was traveling the vehicle went into limp mode causing the vehicle to drive only in 2nd gear. The contact took the vehicle to another local dealer; Jones Kia (2001 Belair Rd Fallston, MD 21047, (410) 879-6400) who inspected the vehicle and determined that the ABS module was damaged and need to be replaced. The local dealer replaced ABS module and the vehicle was finally repaired on 07/14/21. The manufacturer was made aware of the failure. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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