Kia Sorento Complaints

10,397 consumer complaints on file.

#11438023October 25, 2021
VEHICLE SPEED CONTROL:CRUISE CONTROL
The white pearl paint is rapidly chipping off from the roof above the drivers seat. This is a very common and know issue on all Kia Sorento's beginning in 2011 into the latest models with White Pearl paint. There are multiple forum postings and Facebook groups discussing this issue. Separately, all steering wheel control buttons have stopped working (volume, radio tuner, cruise control, etc.). Before the controls completely went out the cruise control was extremely dangerous to use and would speed up on continuously on its own without driver input. Pressing the deceleration button would also make it accelerate if cruise control was set.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438072October 25, 2021
ENGINE
2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO THEIR VEHICLE STOPPING SUDDENLY WHILE DRIVING. THE CONSUMER STATED WHILE DRIVING, THERE WAS A LOUD BANG, AND THE VEHICLE BEGAN TO ROLL BACKWARDS. THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED AT 98,122 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438092October 25, 2021
STRUCTURE:BODY
Snow pearl white paint is peeling rapidly all around vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438137October 25, 2021
ENGINE
While exiting the interstate highway the electrical system and engine stopped working as I approached the intersection. After getting the engine started again we learned that the piston rods were shot and the engine was no good. The vehicle had 120,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437931October 24, 2021
ENGINE
On Saturday 10/23/2021, I picked up my car at Kia Ron Bouchard Lancaster MA. They explained to me that warranty coverage is only extended if the problem was presented in PI1802. That wasn't my problem. I contacted another Dan O'Brien Kia dealership in Norwood MA, and found that one of the problems that might have caused my car to malfunction was a safe recall that was not made and therefore I lost my warranty. But I went to Kia several times and they always said they didn't have the parts to recall. In the document it says that my car would have the rod bearing warranty if it were failing. Asking another dealership he explained to me if when I presented the oil consumption problem on 07/23/2021 the part could already have problems. What are the symptoms of a bad rod bearing: Low Oil Pressure - Many times when a bearing is beginning to fail (or has failed), you will noticed signs of decreased oil pressure. This is usually more evident upon first starting the vehicle. In many cases, a bad rod bearing will lead to a "check engine oil" light being displayed on the dash. (Problems that were happening in my car when I was at Kia on 07/23/2021). Another explanation that the dealership gave me is that my car was showing excessive oil consumption and burning of oil and a problem that may have been caused by the defect of the part of the safe recall (E-CVVT COVER AND MOTOR PLUG REPLACEMENT) that was not made, which as a result occurred the Misfire and the cylinder lost compression. E-CVVT Cover defect could cause Late valve timing will keep the intake valve closed too long after the intake stroke has started, and will increase the vacuum in the cylinder. The high vacuum will have a tendency to suck oil up past the piston and rings into the upper part of the cylinder where it will be burned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437975October 24, 2021
ENGINE
When starting up the vehicle it has a cold start & the cold start can last longer then the vehicle warming up. You can hear the engine components inside while it’s warming up. After staring it up it seems like there is no oil in the vehicle, which it eats oil up which is uncommon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437866October 23, 2021
AIR BAGS
SRS light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437892October 23, 2021
ENGINE
Basically my car stalled on me while driving on the feeder of the freeway. I had all three of my children inside the car so luckily nothing bad happened when my car died. I had to tow my car to a mechanic who later informed me that my engine had pieces of metal inside it. He then explained that the dealership should replace our engine since there has been recalls for this same issue on Kia Sorento. At this point, I called the dealership and they refused to replace our engine and stated that I should of done a previous recall (an upgrade). I advised them that I never received any information in regards to a previous recall and I actually had went online a few months ago and checked for any recalls. My Mom had ran across a website and we all checked all of our vehicles for recalls. My Kia Sorento had no recalls. What is my next step to get the Kia Dealership to fix my vehicle? Ive already called the main number to Kia and they were no help either. Thank you for your help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437769October 22, 2021
STEERING
power steering sticks when driving causing you to constantly over correct to keep the car going in a straight line. This leads to erratic driving as you are weaving back and forth on the road to keep the car going straight. There are many complaints on the internet of this problem with most dealers saying they don't see a problem and others replacing the steering column.There should be a recall to fix this problem while under warranty, any problem with a cars steering down a road should be fixed as this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437832October 22, 2021
EXTERIOR LIGHTING
My low beam lives are so .com at nite. It is very hard to see.I replaced with others. But they are dim and kept blowing out. Took to Kia dealer for problem. They said I needed to purchase there factory bulbs. I had them replace both. And still they are to dim to drive at night. It is a very bad safety issue. Especially if it is raining out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437700October 21, 2021
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 55-60 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. While at an independent mechanic the vehicle failed to start. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437514October 20, 2021
EXTERIOR LIGHTING
The contact owns a 2011 Kia Sorento. The contact stated while driving at nighttime, the front headlights turned off independently. The contact stated no warning light was illuminated. The contact was able to drive to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437521October 20, 2021
POWER TRAIN, ENGINE
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437288October 19, 2021
STRUCTURE:BODY
At first, I thought it was due to normal wear on the vehicle. And would need a touch of paint job. I started seeing other vehicle with the same areas of paint issues on the road as mines. 2014 Kia Sorento LX - Pearl White paint peeling around windshield and off hood. Bubbles started forming form under paint and paint blisters and peels away quickly in large chunks from vehicle. Went to dealership and they told me paint is only under warranty for 36k miles, but after seeing all the complaints online with white Sorento, I realized there is a problem with KIA paint. However, they suggested calling Kia directly. When calling them they have no recall for this paint issue that has been caused by a defect in the paint that for some reason happens after their 36k miles warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437347October 19, 2021
ENGINE
My car had no warning light on the vehicle. However while my husband was driving 80 MPH on the engine started making a loud noise and stalled on the interstate. After research and taking it in for a diagnosis test its came back that the engine is rapidly burning oil and did not notify us when we were low on oil. Since then I have researched and found a TON of other 2016 kia Sorento having the SAME EXACT ISSUE! However there is no recall for this! This is not only EXTREMTLY unsafe but also extremely expensive to fix for something that is not our fault but rather the manufacture. My husband knows how to react in situations like that but if it was me it would have not only put me in danger but also my children and any other drivers that were near me. This needs to be recalled especially due to the abundant amount of people with the same year and make of vehicle having the same exact problem. Do something to protect us as this is absolutely ridiculous that this big of an issue is not under recall. I am now coming out of pocket to fix this issue which is alot of money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437348October 19, 2021
EXTERIOR LIGHTING
When driving at night, the headlights appear to be pointed excessively in a down direction leaving me with a dark shadowy area within my line of eyesight. Headlights checked at dealership and reported back as no issues. My Kia owners manual states in chapter 4 page 129 that the headlight beam levels are automatically adjusted depending on the number of passengers and weight in the trunk and other driving conditions. Also advises to contact Kia dealership with any issues. Done! The Kia dealership informed me that my model does not have the Dynamic Bending Light referred to in Chapter 4 page 130 of the owners manual. At this point if I want to have light in my sight line, I must drive with my headlights on high beam. Oncoming drivers beware! This issue needs to be addressed by Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437355October 19, 2021
UNKNOWN OR OTHER
I have a 2015 Pearl White Kia Sorento. My paint has chipped tremendously and I have only had the truck for a year and a half. It first started with a small chip on the side of my windshield which is now huge. I started noticing more chips shortly after and they are now huge as well. There has to be a defect in this paint because EVERY snow white kia that I have seen in my city looks JUST like mine.... PEELING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437363October 19, 2021
ENGINE
After accelerating from a stop, the engine started making a loud clunking noise and was losing power. The vehicle was towed to a certified Kia dealership where it was determined to be a rod bearing failure in the engine. The engine needs to be replaced and is not covered under any warranties due to a sensor not being updated. I was never notified of any recalls which the sensor update was. I have owned this vehicle for two years and was never notified of any recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437368October 19, 2021
EXTERIOR LIGHTING
I own a 2014 Kia Sorento LX and a short time ago, on a drive from NC to FL, the headlights started to fail. One day it was the low beam on the driver side and then it was the high beam on the passenger side. It varied and was random. I would have the bulbs replaced or replace them myself. After time, the "eyelash" went out on one side as well. One evening, driving home, all of the headlights went out and I drove the remaining distance with my hazards on. When I pulled into the driveway, some of the lights came back on. After this, I took it to the dealer and they it was a short and it would cost +/- $2,500 to replace the assembly on both sides. Since then, I have had 3rd parties look over the vehicle and it was always the same answer, "we have no idea of what causes this." The lights have only totally went off 2 or 3 times after the initial time. I have been replacing bulbs on a regular basis and the road does not "light up" without the high beams on, even immediately after changing the bulbs. I have even changed a bulb twice in one day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437409October 19, 2021
AIR BAGS
I was in a wreck in a 2017 Kia Sorento lx on sept 27,2021. Somehow ended on opposite side of road hit a culvert was thrown in air and bounced rolled tumbled all directions all air bags deployed but the steering wheel and dash. I ended up with my L1 lumbar burst and shattered. The state trooper that was there even noticed the nondeployed airbags. The owners manual and Internet says if steering wheel airbag doesn’t deploy can result in severe spinal injury. The car is totaled but I’m sure someone could still check it out. I am in a backbrace unable to lift up to a gallon of milk or able to stand or walk very long. And can’t bewithout brace on.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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