Kia Sorento Complaints

10,397 consumer complaints on file.

#11448566January 24, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Car uses oil frequently, even after I get an oil change. The oil light does not come on when oil is low. It is low before my oil changes. On 1/22/22 my check engine light is on and it says P303 with cylinder 3. Replaced the coil and the check engine light is still on. The engine is sputtering and it takes 2-3 times to start. This started all of a sudden. It is frustrating because I took it to a Kia dealership last year and told them the problem. They told me it was a recall but it was only for up to 100,000. So they only put oil in it and basically sent me my way. So there are two issues going on and It doesn't matter the mileage because several Kias are having identical issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448605January 24, 2022
ENGINE
Car is currently being worked on. I was told I needed a new ENGINE. The car ran hot one day I immediately added Antifreeze and parked the car when I started it again it ran fine. The next week it ran hot again and now I'm being told I have to pay 9000 for a new engine. No check engine lights came on and no warning. I'm out of a car because I don't have the money for the new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448683January 24, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH, the vehicle stalled without warning. The contact called the local dealer and was informed that they were totally booked up. The vehicle was not diagnosed or repaired. The contact called another local dealer Ed Voyles Kia of Smyrna – Atlanta (2145 Cobb Pkwy SE, Smyrna, GA 30080, (770) 952-2621) however, the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic by the insurance company. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. No further assistance was provided. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448516January 23, 2022
ENGINE
On October 6, 2021, I was driving my 2015 Kia Sorento to deliver work. I was driving through a mountain region when I heard a slight "ticking" noise coming from the engine. There was no safe place to pull over on the busy highway. There were mountains on each side of the highway no pull offs. There were lots of Semi trucks and Coal trucks driving fast on this highway. I kept driving looking for safe place to pull over. The ticking noise kept getting louder. There were no warning lights on the dashboard indicating any problem. Suddenly, the engine stopped. There was no power and no lights. It was all I could do to hold the steering wheel and coast the vehicle to a safe place. Finally, I found a safe pulloff. I coasted into it and called AAA. I waited three hours for AAA to show up. The AAA mechanic tried the start the engine with no success. He towed the vehicle to my home. I contacted a mechanic. The Ki would start and make loud knocking noises and then shut down again. The mechanic gave me an estimate for a new engine for $6,900 and told me he has seen this problem with this engine in this model Kia before. He said the manufacturer failed to debur the engines when they put the vehicles together causing metal fragments to filter through the engine causing engine failure. The mileage was approximately 151,000. I never received any recalls for the (KSDS) Knock Sensor Detection System.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448537January 23, 2022
ENGINE
While pulling into my driveway, my car completely died. Shut off and steering wheel stiffened. Was able to restart it and it presented a check engine light and a knocking noise. Took it to Kia dealership and was told the engine needed to be replaced. I was quoted $15,000 for a new engine/9,000 for used. This repair is not covered in the Kia engine settlement. Vehicle is up to date on maintenance and have proof of prior maintenance. Car was brought into a mechanic within days of the knocking noise and check engine light and now it is not drive-able for fear of engine fire or explosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448318January 21, 2022
STEERING
I have knocking, clunking noise coming from steering column. Which leads me to believe that it is the flexible coupler. Also, when driving anywhere at speeds of 45mph or higher, the steering wheel sticks and I have to give force to correct the steering wheel. It is worse when turning on ramps on the highway because I am constantly adjusting the sticking steering wheel throughout the turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448157January 20, 2022
EXTERIOR LIGHTING
The contact owns a 2015 Kia Sorento. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who examined the vehicle but found no issues with the vehicle. The low-beam headlights were replaced however, the failure persisted. The manufacturer was not yet notified of the failure. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448190January 20, 2022
POWER TRAIN
I have owned a 2011 Kia Sorento AWD since 2010, and I am reporting an issue with a specific recall and the safety risk the remains with this vehicle. I have been in contact with Kia Motors America since Sept 2020 with no resolution. KMA has not been responsive to my issues and concerns since the Case was opened in Sept 2020 especially with issue associated with the recall. The following details provide the background and current status with the vehicle; Aug2010 - Kia Sorento repaired via recall notice (SC082) to correct an issue with the right front intermediate shaft (grease applied. misaligned shaft. Apr2011 - Kia amends SC082 to SC082A following evidence that Sorentos continued to experience wear and symptoms associated with shaft misalignment (I did not receive a notice of the amended technical service bulletin despite the amended recall SC082A specifically identifying 4WD vehicle repair procedures Aug2019 - Kia Sorento begins to experience intermittent shuttering and vibration from the right front axle (Sorento remaining under Kia's 10 year powertrain warranty) Sept2019 - Kia dealer unable to identify root cause(s). - No repair work performed. Intermittent shuttering, vibration and "whirring" sound continues to present date. Sept 2020 - Kia dealer unable to identify root cause(s) - problem continues. Contacted KMA. Case openned. Jan2021 - Another Kia dealer unable to identify root cause(s) - problem continues Dec2021 to present - In continuous contact with KMA to resolve issue. Issue remains unresolved My specific position is that my 2011 Kia Sorento 4WD is within the scope of Kia recall SC082A (SC082 was amended to correct/revise repair procedures). Kia's position is that the amended SC082A recall does not apply to my vehicle despite the fact that SC082 was initially performed. Additionally, Kia documentation clearly points to revised repair procedures for both 2WD and 4WD Sorentos. KMA is not responding to my calls or emails at this time. In the
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448191January 20, 2022
ENGINE
There was no warning light to tell me that my engine was almost out of oil. I was checking my dipstick to see my oil level and was shocked to see that there was almost no oil on the stick. This engine definitely burns through oil faster than it should and you can see there are scorch marks on my dipstick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448020January 19, 2022
STRUCTURE:BODY
Paint delamination occurring on body of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448023January 19, 2022
ENGINE
I was accelerating to pass another vehicle, and when I got passed the other car, my engine shut off. I could not accelerate. All I could do was coast to the shoulder. My engine light was on at that point, as was my oilcan light. My car was dead on the side of the road. I turned it off and tried to turn it back on again, but the engine would not turn over. Only the electrical system was working. I had it towed to a shop, where I was told that this was a "known problem" with Kia engines, but I had never had any issues with the vehicle before. They replaced my engine, at a cost of $8000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448028January 19, 2022
UNKNOWN OR OTHER
Driving on the highway at 65mph uphill, engine started making horrible noise and started to fail. Pulled over on shoulder and had to have it towed. Kia is denying warranty because I cannot provide service records. Whether or not they will right this wrong it is a major safety issue when you have complete engine failure with no warning. The engine in my vehicle (3.3 v6 Lambda)completely failed without tripping any warning devices that are equipped on the vehicle. There is a Defect that causes the engine to burn too much oil and there is a defect where the vehicle fails to warn of potential safety issues. There was total engine failure with no warnings. No Service Message No Check Engine Light No Low Oil Pressure Light No Knock Sensor Code No Limp Mode activation. In the service technician's report it even says "no codes set in the ecm" This could have caused a fatal accident and I don't see how this is acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448030January 19, 2022
ENGINE
My engine started knocking and suddenly locked up.Had to get it towed to the repair shop. The mechanic said it was clogged oil passages from metal shavings that caused the restriction and I had to pay 4970.35 dollars for a engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448121January 19, 2022
UNKNOWN OR OTHER
Severe paint chipping on the hood of car and roof. Causing rust to build by windshield. Kia refuses to fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447894January 18, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The car brake failed while I was driving. The brake warning light came on. The warning light was off after I added brake fluid. After driving for about 10 miles, the warning light came back on. The car is losing brake fluid fast. I cannot find any trace of brake fluid leak. The car is available for inspection. After I picked up the car from the dealer after motor replacement recall, my remote control for the door lock system no longer works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447906January 18, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Exploding Panoramic Sunroof: Was driving about 50 miles per hour on a highway in Northern California. No other vehicles within 1200-1500 feet in either direction. Was not driving under an overpass when we suddenly heard a large explosion and a rush of air. We pulled over to the side of the road and noticed that the sunroof glass had exploded and was completely shattered. We strongly believe it was NOT a result of an impact from a foreign object unless it literally fell out of the sky which seems extremely remote. We heard nothing until the explosion. No other damage to the car's hood or roof. No indication whatsoever that anything hit the car. The car manufacture, KIA, denied the claim. Fortunately no one was hurt since we had the sunshade closed and no other cars were nearby to get hit by the shattered glass. This could have been a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447738January 17, 2022
ENGINE
Vehicle has been burning a quart of oil every 1000 miles. Last week the engine light came on. I checked the oil and added 2 quarts. The engine light didn't go off. I checked the code using a engine code reader. It stated a P0303 code. My auto parts store said it was most likely an ignition coil on cylinder 3. I replaced ignition coils and the engine light was still on. The car lost power and made some knocking noises. The car was towed to Ft. Bend Kia. They advised that the engine was blown and zero compression on cylinder 3. I have read 100's of complaints on this particular model blowing engines and Kia not standing behind correcting them. I am hoping to find a class-action lawsuit for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447745January 17, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Left low beam bulb went out. The right side was rendered inoperable. Had no operational low beam, just parking and high beam lights. Safety issue, generated a dangerous and lot of irate drivers in on coming vehicle’s, with inability to lower the high beams. Once the left low beam bulb was replaced right side became operable full low beam was operating. Don’t know if this a fluke with this vehicle or engineering problem. Created a high stress situation!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447778January 17, 2022
STEERING
I am the owner of the 2017 KIA Sorento, which I purchased new. When I first contacted the NHTSA, I stated within the last few months that after driving the vehicle the highway or expressway for an extended period (approximately 60 mins to 90 mins), the steering wheel would bind when turning on the road to change lanes or maintain the vehicle on the road. This binding occurs in the turning position without warning. I'm concerned the steering will lock, which will result in a bad accident. I initially took the car to the dealership (Gunther KIA), where I purchased the vehicle. The service adviser told him because the steering wheel has electronic components, the problem could occur when the battery needed replacement. I agreed to have the battery replaced; however, the binding of the steering wheel re-occurred. After the second failure, I returned the car to the dealership's service dept. At the advice of their technicians, they performed a software update on the vehicle. Unfortunately, a couple of days after the second repair, the same failure recurred for the third time. Once again, I took the car back to the dealership, where a case was filed and opened; however, the dealership could not diagnose or duplicate the failure after a few days in their possession. At one point, the master adviser (Randy Rosario) at the dealership told me that he had the same experience with his own Sorrento. And he learned to deal with it and said I should learn to deal with it because the dealership would not give me a new vehicle. I replied by stating that I didn't want a new car; I wanted my car fixed because I feared for my safety and the safety of my family and grandchildren. The adviser also mentioned that a recall should happen, but the manufacturer has never issued one. The manufacturer had yet to be notified of the failure. As a result, the vehicle was not repaired. The failure mileage was 43,490 Fortunately, during the week of January 10th, 2022, I once again called the dealers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447703January 16, 2022
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Passenger door handle pulls off of door. Unable to open the door from the exterior. This is the second occurrence after already replacing the handle 6 months ago. Faulty design causing safety concern if someone needs to be accessed thru door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento