Kia Sorento Complaints

10,397 consumer complaints on file.

#11460119April 8, 2022
ENGINE, UNKNOWN OR OTHER
The vehicle has stalled multiple times while in motion presenting a life safety concern, the vehicle is under warranty and has been at the dealer multiple times and they are unable to duplicate and refuse to do any further diagnoses beside scan for active codes which the vehicle does not have. Vehicle currently will not start and has left us stranded in an area where we are concerned for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459947April 7, 2022
STEERING
Every time I'm driving at speeds over 25mph and place on my breaks to start slowing down I hear and feel a rattling noice in the middle of my steering wheel where my horn is it feels like what ever it is is going to rattle off it scares me cause if whatever it is comes off will I be able to steer still
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459971April 7, 2022
STEERING
Random mild to loud squeaking (sounds like a tortured mouse sound) coming from steering column. The only way to temporarily stop the noise is to stop and turn steering wheel all the way to the right then to the left. Because it is random, it did not squeak for my dealership, when the drove it around the block. It usually starts after about a mile down the road, when it does happen. It only squeaks when driving straight. Does not squeak when making a turn or at a stop. Certain weather conditions or speeds do not effect when this noise occurs. I did hear that one person, on the KIA Forum, had to have their steering column replaced on their 2022 KIA Sorento. There are other customers complaining about this. It starts about two months after buying the vehicle. This a scary, because I don't know if or when I may lose steering function when traveling anywhere, especially on a 70 mph interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459969April 7, 2022
UNKNOWN OR OTHER
1. Transmission; vehicle is currently at dealership 2. Yes, I was driving with my daughter in the vehicle at the time 3. Yes, they were able to verify that the vehicle needs a new transmisson 4. Yes, the vehicle is currently at the dealership and has been inspected by the mechanic 5. Since I started the lease, in April 2021, I have noticed "rough shifting" of gears. I have notified Kia dealership of such, and they told me it was normal for the engine, so I continued to drive the vehicle. While driving on the interstate, on April 1 2022, the transmission light illuminated on my dash and an error message also across the LED screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459944April 7, 2022
VISIBILITY:WINDSHIELD
Windshield cracked by a tiny pebble. The main windhsield of my 2022 Hybrid cracked while driving in the freeway. Its been less than a month since I bought the car and windshield cracked. I wasnt around any car at the time, It was late night and I saw the chip it made to my windshield.. a couple minutes later the crack spread out to 4 inches long. The windshield is not strong enougha nd causes a danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459803April 6, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, an abnormal booming sound was heard which startled the driver. After stopping to inspect the vehicle, it was discovered that the glass sunroof had shattered. The contact indicated that during the incident no object had struck the vehicle to cause the failure. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459806April 6, 2022
ENGINE
I have a 2016 LX Kia Sorento with only 123k miles on it. When I first purchased the vehicle it had on 27k miles on it. It has done great until I reached over 100k miles. Ever since, it is consuming massive amounts of oil weekly. No oil light comes on and there's no external oil leaking from the SUV. I have had frequent oil changes every 2500 miles to be exact all maintenance is up to par on my vehicle. Needing the dealership to try to assist with the matter as having to go weekly for top offs and monthly for oil changes has become beyond costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459659April 5, 2022
SERVICE BRAKES
In 2017 there was a recall on the Rear Wheel Sensor that I had already paid to have fixed in 2016. I was refunded in 2017 for the paid recall. The same issue has come up again on my car with the ABS, traction and stability control lights coming on. I will be taking it to the shop to repair again. I feel this could be another recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459663April 5, 2022
ENGINE
The engine malfunctioned. A ticking noise in engine while driving, engine stopped . Placed my life and grandsons life in danger. Died right on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459687April 5, 2022
UNKNOWN OR OTHER
My pearl white paint is and has been delaminating for 3 years now especially on the passenger side pillar!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459771April 5, 2022
UNKNOWN OR OTHER
I was driving on Route 78 (an interstate highway) when I heard a loud "POP" and suddenly my sunroof's glass was raining down on me. The front window of my sunroof totally shattered leaving a huge hole in the roof. Luckily, I did not lose control of the vehicle as I tried to figure out what happened to the sunroof. I recently had to have the car towed and I did not want to wait for another tow truck so I drove home with the huge hole in the roof. Upon my arrival home, my husband met me with the shop vac and he cleaned up the glass. His notes about the situation - there were no scratches or dents on any part of the car, there was no foreign object in the car that may have fallen through the roof, and he thought that the amount of glass he vacuumed out was not all of the glass missing from the roof. He believed that a lot of the glass must have burst out of the window and onto the highway. The next day when I drove home (in another car as mine was unable to be used for several days), I looked to see if I could see an unusual object on the side of the road that could have perfectly missed my windshield but hit my sunroof. There was nothing out of the ordinary on the road. FYI - The day's weather was fair, in the high 50-s to low 60-s. It was a cloudy but dry day. I posted my harrowing experience on Facebook, and a friend told me about the NHTSA.gov website. Upon searching, I found that several other 2016 Kia Sorentos had exploding sunroof issues. I reported the issue to my insurance company as I wanted to know how much my deductible was. Unfortunately, the cost is coming out of my pocket. I have since had the window fixed. I did not file a police report as I honestly believed that somehow something got kicked up off the road and onto my roof. I do not believe that to be the case anymore. I did call my local Kia dealer and he was shocked to hear what happened. He did not say he had any experiences like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459773April 5, 2022
ENGINE
I was driving and suddenly the car started to hesitate. I pressed the gas down more but the car continued to lose power. The car did continue to drive, but only at about 35 mph. I was luckily very close to a rest station on the New Jersey Turnpike. And as I was coming up to a toll, the rest of the traffic was slowing down. If this had happened a few miles later, I certainly could have been in an accident as I slowed down and the rest of the cars would have continued to speed by. The car was towed to my Kia dealer as the check engine light was flashing and I did not want to drive it there due to the distance I was from the dealership. Their analysis found that cylinder #1 fuel injector was stuck in an open position. This caused the spark plug to become fowled. Both the cylindar and the plug had to be replaced. To date, it appears that the fix was successful. The dealer said there was a possibility that the catalytic converter may have to be replaced if I drove too long with the fuel injector not operating correctly. I drove approximately 2 miles. There were not warning lamps, messages, or other symptoms before the problem. No police or insurance company representatives involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459692April 5, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SUMP/TANK:DRAIN PLUG
The contact owns a 2021 Kia Sorento. The contact stated while reversing, she noticed a trail of oil on the ground. The contact parked the vehicle. There were no warning lights illuminated. The vehicle was taken to a local Pep Boys who informed the contact that oil had leaked onto the skid plate. The engine oil was refilled and the contact drove back to her residence. The manufacturer was notified of the failure and assisted the contact with towing the vehicle to the dealer. The dealer diagnosed that the oil drain plug had fallen out causing the oil leak. Additionally, the dealer diagnosed that the lack of engine oil had caused the engine to fail, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that the vehicle would be repaired at her own expense. The failure mileage was approximately 10,394.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459638April 5, 2022
POWER TRAIN
Vehicle's transmission would not engage in "drive" or "reverse". After sitting for almost an hour, tried again and it engaged in "drive". Took to dealership, could not duplicate the problem. 4 days later, while driving, the vehicles transmission automatically disengaged from "drive". The car was left inoperable, in traffic. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459474April 4, 2022
ENGINE
This product continually needs oil. The engine smells all the time as though it may be burning. I have spent hundreds of dollars on oil. It is not able to have consistent oil changes due to there often times being no oil in the veh to change. The low oil indicator never shows. Also, The brake lights are constantly blowing out. On one occasion A bulb burned into its housing and had to be pried out in order to replace it. I have complained to Kia to no avail. It’s stopped twice. Yesterday most recently. It started shaking and making a clinking noise and shut off. It’s being towed to the dealership. Kia is aware of the fire potential and has sent written directives on where not to park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459479April 4, 2022
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the engine bearing needing to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with 17V224000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000. Consumer was unable to find a dealership to evaluate my engine and determine the source of failure. They have so many KIAs to assess and they have all said they are taking no more vehicles. Consumer did receive a limited warranty extension letter (on 7April22) to 150,000 miles for the oil pressure switch leaking. Vehicle has been losing oil for quite a while now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459536April 4, 2022
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
My 2014 Kia Sorento needs immediate attention to the following issues. The issues are associated with “open campaigns”. Yet, my specific Kia Sorento isn’t included. I have a bearing wear issue which has made the vehicle unsafe to operate. The car frequently overheats and has a major coolant leak. (17v22400). Also, the high pressure fuel pipe has appeared numerous times on my Mobius Kia Nav system. (18v907000). In addition, my vehicle now has many electronics which are inoperable. For instance, the back up camera, the power windows and steering wheel controls. This could be a result of a hydraulic leak near the electronic controls.(20V51900) There’s an issue with the powertrain. In addition, the right front axle is loose. As a result there’s a considerable loss of power to the wheels. (13V35600).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459553April 4, 2022
UNKNOWN OR OTHER
Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window Drum Pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70’s. Took it to my dealer for repair. My dealer service rep. say’s they get about two vehicles a week with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459576April 4, 2022
ENGINE
.The contact owns a 2016 Kia Sorento. The contact stated that while driving at an intersection, the vehicle stalled with the check engine warning light illuminated. The contact stated he was able to pull over in a parking lot and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,673.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459586April 4, 2022
UNKNOWN OR OTHER
my vehicle is exhibiting symptoms of a defective gas pedal as described in kia recall SC115 for the 2016 kia sorento. however my vehicle is not part of the recall group. i took my car to the dealer to request this recall (SC115) be done on my vehicle but they would not make an exception. my vehicle is unsafe to drive because the accelerator pedal will randomly stop working causing the vehicle to go into "forced idle" mode for several minutes while driving on the road. this is dangerous because the car just idles and will not accelerate. kia dealer has inspected the vehicle but will not assist me with this recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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