Kia Sorento Complaints

10,397 consumer complaints on file.

#11481079August 24, 2022
STEERING
The component that malfunctioned was the steering wheel. The steering wheel locked up while driving. The problem has not been reproduced by the dealer or independent service. We have taken in to the dealership 2 times already and they cannot find any error codes from the event. Therefore, they say the car has no issues. The problem has not been inspected by manufacture, police, insurance or others. There were no warning signs before it happened. There were small glitches that we noticed on the monitor prior to the incident occurring but no check engine lights turned on. When the event occurred all warning lights turned on and the computer system wanted to shut off the car while drive mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480971August 24, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
We have a 2014 Kia Sorento SLX Pearl white and the paint first started coming off in the front on the hood and bumper cover which we had repaired for a ridiculous amount of money. The body shop said it would be cheaper to just order a new bumper cover and paint it instead of stripping away all the paint on the old one and then painting due to the amount of labor hours required to do so. I have the bill. Then It started coming off around the door/pillar area on the driver side which we then paid again to have repaired. Now as of this week a large piece of pain has just peaked away around the size of a dollar bill on the passenger side pillar above where the door closes into. This is ridiculous that for no reason the paint is just coming off in large sections without any manipulation at all. If it's not fixed( whole vehicle being painted) the paint is just going to keep coming off until their is nothing but bare metal. I should not have to keep having all these place repaired and matched up each time more comes off. Kia should be responsible for getting this repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480977August 24, 2022
UNKNOWN OR OTHER
throttle. I was pulling into a parking space my vehicle started to reved up and took off. I had to slam on the brakes to get stopped. I almost hit a building. this was very frightening for me. i had it towed to a dealership. they stated they could not find anything wrong with it. I am not happy with them not finding anything. I am afraid to drive it that i may happen again If i hit the building i would of been seriously injured or killed as well as the people in the building. thank God no one was walking in front of me. they would of been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480749August 23, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 55 MPH, the vehicle lost power and decelerated to 25 MPH. The contact stated no warning light was illuminated. The contact pulled off to the side of the road and turned off the vehicle and was unable to restart the vehicle. The vehicle was towed to an independent mechanic. The independent mechanic diagnosed the vehicle and determined that the oil level had dropped to a very low level and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480759August 23, 2022
ENGINE
I am trying to understand how my car was running fine no issues and then it stops on the highway while I am driving in 4P rush hour traffic. The dealership gets to my car 3 1/2 weeks later I get to shortage to tell me my engine is gone when there were no warning!! Continue on my car engine going out to be told because I didn't getting a senor upgrade in 2019 when to inform me of the engine going not to fix the engine but to tell me the engine is gone I must pay close to $9000. This is unacceptable and not the fault of the consumer. There was no letter no email no call nothing to inform me. I am a single mom who lives here in Indy where public transportation is not the best and when I take care of car and service car this not fair especially when this is a known issue with this 2016 Kia Sorento. I am a single mom where transportation is not the best and this issue was not a neglect of me. I do not have an extra $9000 to fix a problem that is known with your cars. To tell a consumer that since they did not get this sensor upgrade that they must eat the cost not right at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480866August 23, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2019 Kia Sorento. The contact stated that the front passenger side headlamp failed. The vehicle was taken to Carmax where the headlamp was replaced however, the front driver's side headlamp failed. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480894August 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Last Tuesday, August 16, I parked in the driveway at around 8 PM. After about 2 hours I heard car alarm. I looked out window and saw flames engulfing rear of vehicle. Called 911. Firefighters extinguished flames. Fire crew stated fire was likely electrical and started near tow hitch receptacle. Tow hitch was installed by Kia dealer weeks after I bought car; they told me it was an OEM hitch. I'd never used the hitch until the day of the fire. That afternoon I bought a Kuuat bicycle rack with lights. Bike store installed the rack and plugged it into the hitch receptacle. I did errands for several hours with nothing appearing amiss. Then parked, and fire started hours later. No injuries and no other damage. Looks like total loss, but State Farm hasn't confirmed yet.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480477August 22, 2022
UNKNOWN OR OTHER
1) After a period of approximately a month following an oil change I am losing oil. I constantly am having to replace / add oil. About a quart every 3000 to 3500 miles. I have been unable to detect any leaks nor do I think the head gasket is blown - no smoke in other words. Yes there is a oil low warning light that illuminates. and the other major issue is... 2) I have paint peeling off my car a 2014 Kia Sorento pearl white in color. It is peeling off the window angles on the front doors. I believe firemen refer to these as the A-posts. It is also peeling across the front top where the front windshield meets with the top of the cabin. It is also peeling across the front hood where the hood meets the grill. I have approximately 109k miles on the car at this writing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480487August 22, 2022
ENGINE
2105 KIA SORENTO. CONSUMER WRITES IN REGARD TO NUMEROUS SAFETY RECALLS FOR THIS VEHICLE. THE CONSUMER STATED THE DEALER DECLINED TO HONOR THE RECALL. THE DEALER CHARGED THE CONSUMER A FEE FOR THE REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480629August 22, 2022
ENGINE
I was driving when the car did a complete stop and the tires was smoking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480666August 22, 2022
AIR BAGS, SEATS, UNKNOWN OR OTHER
The car will not always go in park and will click into gear a few seconds afterwards. The car rolled out of my driveway in reverse and caused over 5000.00 dollars in damages. Also the seat settings will get stuck moving and not moving. The air bag light is also on and the fuel cap sticks and won't open unless forced opened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480490August 22, 2022
POWER TRAIN
Car fails to shift gears. Will not allow to switch to manual and get stuck in first gear. Car has less than 12,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480404August 21, 2022
UNKNOWN OR OTHER
I noticed a little spot on the hood of my car. It has since continued to peel. It was not hit by anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480444August 21, 2022
ENGINE
We have 2014 Kia Sorento SLX V6 GDI with 110,000 miles. My daughter was driving and suddenly, the engine started to-make some noise and the Kia broke down and stopped in the middle of a busy highway. She was able to coast to the side of the road and the engined died. The engine starts but there is many clicking noises inside the engine. My mechanic says the engine failed and the car needs a new engine. I asked the Kia NJ dealer and they said the recall is only for the 4 cylinders, and that my car is not covered. The dealer said they'll fix it for $7,000. What a scam!! As I read all the complaints, our Kia V6 engine had that same issues everyone is complaining about. There are many complains with the V6 engine around 100k miles, not just the 4 cylinder. Why didnt the settlement include ALL engines that fail for the same reason, bad manufacturing. What can we do have Kia take this issue seriously? How can I force Kia to replace the bad engines? What can I do ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480296August 20, 2022
ENGINE
Engine failure at approx. 94755 miles. Motor lost compression in no.3 cylinder while on interstate. Car was inspected by dealer.KIA customer service car was not eligible for warranty repair. Car was under warranty limits. Purchased car new
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480343August 20, 2022
ENGINE
oil burning reported to freehold kia numerous times car broke down on road needed to be towed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480364August 20, 2022
STRUCTURE:BODY
Several spots of paint peeling off of the vehicle, all mainly around the windshield area on the top and sides as well as a few spots on the hood
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480328August 20, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Vehicle went into limp mode suddenly while driving on the road and would only go 10 mph. We were able to pull vehicle aside and within a minute the car would not move. Check engine light came on with a warning message to pull vehicle to the side of the road. We were able to drive the vehicle home 7 miles after waiting about 1 hour after the issue and the next day drove it to the dealership. Car has been at dealership since 8/8/22 and service advisor and Kia engineer have yet to figure out what went wrong. We have no eta as of today when we will get car back. This issue is concerning as the vehicle came to a complete stop with traffic around us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480112August 19, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER, ENGINE
The vehicle is leaking water inside the car cabin. The front passenger and driver side are soaked with water. If the air conditioner comes on, it sounds like I’m boiling water. It also fogs the windows from the inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480113August 19, 2022
AIR BAGS, VISIBILITY/WIPER, POWER TRAIN
Airbag lights remain on regardless of what’s in the passenger seat. Engine smells like burning metal when driven longer than 15minutes. Ticking noises when the steering wheel is turned. Acceleration issues Vehicle lags when initially starting after being off for hours. Mechanics have looked at them KIA dealership WONT assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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