Kia Sorento Complaints

10,397 consumer complaints on file.

#11489784October 18, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While I was driving on the interstate my head lights and dashboard lights went out. My lights were in auto mode. The next morning my park lights were on with the light switch in auto mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489818October 18, 2022
STRUCTURE:BODY
PAINT IS PEELING OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489843October 18, 2022
EXTERIOR LIGHTING
When the headlights are on "auto", they shut off at night while I'm driving. This has happened when I have been traveling out of state on dark highways and it is very dangerous. It is available to be inspected. I have not taken it in to get checked. I have not been able to use the "auto" feature because I do not want to take that kind of risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489893October 18, 2022
AIR BAGS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Drivers Side Airbag Illuminates intermittently, A/C smells like dried urine, has stuttered while driving on 2-3 occasions phone charging pad does not actually charge phone instead just maintains whatever battery life is already in phone before placed on pad.,these are all issues within the first 30 days of purchasing certified pre owned Kia Sorento on 8/15/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489882October 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
As I was taking off from stop sign car dropped into lower gear jerking car and lowered speed. Did this twice almost causing an accident. Knowing something was very wrong we proceed to Dealership. SUV stalled out 3 times on the way. Third time it stalled out was in front of service writer in front of dealership.This car has been very dangerous to drive from the delivery to now. It hesitates when you give it gas at stop and vibrates as you pic k up speed. This car is very dangerous to drive. Has been in shop for a week tring to figure out the problem. I have complained to service department about this ever since I have owned the car. Thanks for any help. I know I,m not the only one with this problem. Pat McGrath.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489542October 17, 2022
ENGINE
The engine in burning oil at a fast rate, also no check engine lights appear to inform you of an engine issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489560October 17, 2022
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated while starting the vehicle, he heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated while driving 45 MPH, the vehicle was stalled. The contact stated he waited approximately 10 minutes before restarting the vehicle. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The contact stated that the vehicle was taken back to the dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic and was referred to the manufacturer for assistance. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489638October 17, 2022
SEAT BELTS
I have tried to work with the dealer who sold me the car and they are either unresponsive or don't have the parts to fix the concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489390October 15, 2022
ENGINE
While driving car, a burning oil smell came thru car and I heard a bubbling noise under the hood. No indicator light came on. I immediately looked at the temp gauge to see it was sitting on hot. I pulled over and looked under the hood to find out that coolant was spitting out. After 45 mins of letting it cool down I checked the engine oil to find none, and the radiator had oil in it. My car is currently at the shop being taken apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489297October 14, 2022
ENGINE
Car started to overheat and no warning light came on. Found out there was no oil - oil light had not come on either. My car didn’t notify me that it was overheating and could have blown my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489061October 13, 2022
ENGINE, UNKNOWN OR OTHER
Desconocido
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489090October 13, 2022
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact stated that while driving at less than 10 MPH, the vehicle accelerated unintendedly without warning. The contact was able to shift into neutral (N), which stopped the unintended acceleration and caused the vehicle to operate as needed. The vehicle was taken to an unknown dealer who informed the contact that they could not duplicate the failure as the vehicle had operated as designed. Additionally, the contact stated that while driving at 65 MPH, the failure reoccurred without warning. The contact stated that the vehicle accelerated unintendedly at a higher speed. The contact depressed the brake pedal and pressed the ON/OFF button, however, the vehicle failed to respond. The contact then drove into a vacant parking lot and shifted into neutral (N), which stopped the acceleration. The contact stated that the failure reoccurred while taking the vehicle back to the unknown dealer. Upon arriving at the dealer, the contact informed the dealer that he no longer wanted possession of the vehicle as it was unsafe to drive. The dealer provided the contact with a rental vehicle. The vehicle was not diagnosed or repaired. The contact sent a letter to the manufacturer informing them of the failure, but the contact had not yet received a response. The contact stated that the whereabouts of the vehicle were unknown. The failure mileage was 27,093. Manufacturer Safety Recall Campaign issued. NHTSA #22V703 Recall #SC249B SC249B TOW HITCH (REMEDY NOT AVAILABLE) Status: Remedy Not Yet Available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489099October 13, 2022
EXTERIOR LIGHTING
The auto lights turn off randomly during night operation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489171October 13, 2022
ELECTRICAL SYSTEM
Electrical fire under drivers dash. While trying to drive the kia . called fire department and they responded quickly. I know there was recall on 2006 and believe 2005 should have been included Thanks [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
1
#11489187October 13, 2022
POWER TRAIN
Rear Differential Coupling Assembly leak, to where it needs to be replaced. Loud noises coming from the back of the vehicle, especially during braking. Brakes still have 5 and 7 mm remaining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489181October 13, 2022
POWER TRAIN
Kia has been chasing transmission problems on this vehicle for several Months and now the transmission has completely failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488970October 12, 2022
ENGINE
Low oil light NEVER came on. Went in for a check and they said it was bone dry but the indicator light never came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488717October 11, 2022
ENGINE
I'VE HAD MY ENGINE REPLACED A MONTH AFTER HAVING MY CAR WHEN I FIRST GOT IT ABOUT TWO YEARS AGO. I RECIEVED THE LETTER FOR THE CURRENT ENGINE RECALL ABOUT FEBURARY OF THIS YEAR. MY HUSBAND AND I WAS O THE HIGHWAY WHEN THE END OF MARCH 2022 WHEN MY ENGINE STARTED KNOCKING AND THE OIL LIGHT CAME ON. I HAD THE CAR TAKEN TO A KIA DEALSHIP THE NEXT DAY (WHICH WAS A SATURDAY) AND THE GOT BACK IN TOUCH WITH ME THAT FOLLOWING MONDAY STATING IT WAS MY ENGINE BUT I WOULD HAVE TO PAY OUT OF POCKET. I HAVE TO PAY FOR BECAUSE IT WAS AT THIS TIME I LEARNED I NO LONGER HAD A WARRANTY ON MY CAR. PRIOR TO MY HUSBAND AND I TAKING THIS TRIP I JUST HAD MY CAR AT THE DEALERSHIP FOR AN OIL CHANGE. AFTER THEY CHANGED MY OIL THE TECH STATED TO ME THAT MY CAR WAS LEAKING OIL AND THAT I HAD TO SETUP AN APPT TO HAVE IT FIXED. HE DIDNT OFFER ME THE CHANCE TO GET IT FIXED RIGHT THEN. ABOUT FIVE MINS AFTER I LEFT I CALLED THE DEALERSHIP AND ASKED THEM IF I MY WARRANTY WOULD COVER THE COST AND THAT TECH STATED THAT HE WOULD HAVE TO CONTACT THEM FIRST AND GET BACK IN TOUCH WITH ME. A WEEK LATER IS WHEN I LEFT TO GO OUT OF TOWN DUE TO A DEATH IN THE FAMILY. I'VE ALSO ASKED THEM FOR A LOANER CAR BUT THEY DIDNT HAVE ANY TO LEND ME AND SAID THAT MY WARRANTY WOULD REMIBURSE ME FOR A RENTAL. IM UPSET BECAUSE IM STILL PAYING ON A CAR THAT I CANT DRIVE AND IVE GOTTEN THIS CAR FROM A WELL KNOWN DEALERSHIP WHOM I THOUGHT WAS GENUINE TO THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488763October 11, 2022
STRUCTURE:BODY
Paint delamination on hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488862October 11, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Kia Sorento. The contact stated that the front headlights had begun to flicker and then would turn off while driving at night. The contact stated that the failure had started as an intermittent failure, however, the low beam setting had failed and no longer worked. The contact only had high beams. The contact stated no warning light was illuminated. The contact had opened the hood during daylight and saw that the headlight wiring harness and connectors had melted on the driver's side. The contact stated that she could touch the passenger side lamp harness and the light would work. However, if she attempted to tighten the harness connection the light would not work. The contact had taken the vehicle to a local dealer where it was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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