Kia Sorento Complaints

10,397 consumer complaints on file.

#11555941November 19, 2023
STEERING, LANE DEPARTURE: ASSIST
Made several attempts to fix squeaking and rattling in steering column when lane keep assist is engaged. Dealership vehicle was purchased from notified me " we cannot replicate the problem", after driving my vehicle 59 miles. I sent multiple of the issue via email and text message. Finally, the service manager agreed to let her shop foreman do a ride along. At this time, Demontrond Kia acknowledged there was an issue. Demontrond Kia diagnosis was " Found vapor lines vibrating on brake lines causing the noise from steering wheel." Kia technicians re-routed vapor lines from brake line and test drove the vehicle another 89 miles. Two days later the same exact issue was still present. At this time, the Service manager has yet to respond back to me. I sent a request for an appointment to take care of the reverse camera recall through the kia access app twice after emailing the Service manager. I still have not heard a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555799November 18, 2023
ENGINE
While driving car sputtered, was able to get to side of road. Turned car off, waited and then turned on again and was able to proceed, engine light on - got occasional performance issues. Kia dealer checked out and servicing, informed me of the oil was depleted issue and in need of substantial engine repair. (Provided written estimate, approx $4800). Able to continue driving but risk of stalling, told eventually timing belt will fail. Got estimates for repairing, and total engine replace to compare options. (Have not done either option as yet).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555595November 17, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving 35 MPH, the vehicle failed to accelerate as needed and lost motive power. No warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555622November 17, 2023
STEERING
Steering wheel sticking when driving. Kia replaced the steering column assy-steering and the gear and linkage assy. Steering is some better but still the sticking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555623November 17, 2023
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving at various speeds, the RPM’s revved up however, the vehicle hesitated to accelerate. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty engine. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555739November 17, 2023
ENGINE
I was rolling and the car lose power and the engineer light turn on and it’s making a noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555747November 17, 2023
ENGINE
Engine went out while driving. Took vehicle to a mechanic where it was confirmed it needs an engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555446November 16, 2023
ENGINE
Engine began regularly overheating. Problem began in May 2023. No warning lights, other than the temperature gauge going up. Thermostat was replaced, radiator was cleaned and checked, without defects found. No leaking hoses. Problem continued to get worse, requiring coolant be added every time the car was driven. Mechanic decided the head gasket was failing. Due to the nature of the head bolts, the recommendation was to replace the engine. This has not been done and the car is unusable and unsellable due to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555466November 16, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Sorento. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555472November 16, 2023
ENGINE
My Kia had a code for the crankshaft sensor. I took the car to a mechanic that checked the sensor, crank case and reset the code. A few weeks later, the same code came back on. Took to the same mechanic and said that the code had to be cleared by the dealership. No issues found. A week later, the check engine light came on (blinking) and when I tried to put it into gear, began to misfire. I turned the car off and had it towed to a different mechanic. This mechanic asked me "where did your oil go?". I said, I just had the oil changed about a month or so ago. He said "yeah, I can see that. But your car is low 4 quarts of oil. I had to flush the engine due to metal shavings being in your oil. I changed the crankshaft oil as well. The code will not clear and it is still misfiring. You need a new engine". I notified Kia and there response was "You're the second owner and since the car has 108,000 miles, is out of warranty". This is very frustrating and to think that I could have had my engine seize while driving makes me sick. I have ordered a remanufactured engine and am waiting for it to be shipped and installed. This is just negligent of Kia not to correct this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555479November 16, 2023
ENGINE
Car temp gauge would go up high and go back down. No check engine light when this would happen. Took to mechanic and found out the radiator and the engine head gasket needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555546November 16, 2023
ENGINE
The engine has not worked properly in over a year and has problems accelerating and skipping. Engine light remains on at all times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555560November 16, 2023
ENGINE
Car timing failed on the 3.3 and stalled car in the road. This is a very common problem and these need to be fixed. These cars randomly jump timing with no warning what so ever. Kia knew these were an issue and should replace the engine in my car along with everyone else that has this issue. Car is at a shop now with a confirmed jumped timing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555309November 15, 2023
ENGINE
2016 Sorento 3.3L with approximately 136,000 miles on it. Did not have heat. Diagnosed with low coolant and possible head gasket leak due to loose head bolts. No warning lights. Seems to be a common manufacturing issue with these engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555333November 15, 2023
POWER TRAIN, ENGINE
17-year-old daughter driving 65 mph down the highway when engine just gave out. Loss drive power but was able to make it to the side of highway, once stopped coolant find blowing out. There was no overheating warning or light luminated on dash. Once towed to shop and inspected told head gasket blown out dur to loose head bolts & possible head crack due to lost coolant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555258November 15, 2023
EXTERIOR LIGHTING
When using my blinkers my headlights go out while the lights are in Auto mode. This is very dangerous as my headlights have gone out several times while driving in the dark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555039November 14, 2023
ENGINE
Engine stalled when merging in the freeway. Mechanic said that the engine stalled because there was not enough oil. I did an oil change a month prior, and no oil light indication came on until after the car broke down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554819November 13, 2023
ENGINE
The contact owns a 2018 Kia Sorento. The contact stated while driving 70 MPH, the vehicle started shaking abnormally. The check engine warning light was illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a loss in engine compression in one of the cylinders. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554702November 12, 2023
STEERING, ELECTRICAL SYSTEM
At 45mph or faster, when turning left.. the steering sticks briefly and the EPS (electric power steering) over-corrects it. Makes the steering wheel jump. So the driver has to perform constant corrections. I believe it’s very serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554758November 12, 2023
STRUCTURE:BODY
Both rear doors will not open from the outside. Driver rear door had child lock engaged when outside latch stopped working making the door completely inoperable. Upon contacting Kia consumer affairs it was stated that although both front door actuators are covered under a campaign number the rear doors are not covered. Kia consumer affairs refused to cover replacement of rear door actuators. Due to both rear doors being inoperable from the outside if an accident was to occurs while my children were in the vehicle emergency personal would not be able to get to them. No warning lamps or prior warning of fault before part malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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