Kia Optima Complaints

7,843 consumer complaints on file.

#11596810June 26, 2024
ENGINE
Engine spontaneously seized/locked while driving. No check engine light on previous to this happening. Left me stranded in middle of busy road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596828June 26, 2024
STEERING
Rack Record rack and pinion blow apart while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596609June 25, 2024
ENGINE
CAR CHECK ENGINE LIGHT TURN ON AND STARTED TO SHAKE REALLY BAD WHILE DRIVING LIKE ITS GOING TO TURN OFF, AND SHAKES EVEN MORE WHEN I MAKE A STOP AND LOOSES POWER TO CONTINUE DRIVING. ALSO IT BURNS OUT OIL REALLY FAST I HAVE TO KEEP PUTTING OIL ALMOST EVERY TWO WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596613June 25, 2024
STRUCTURE:BODY
Pearl white paint is pealing and chipping. Falling off going down the road. Car looks terrible and is making rust a possibly.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11596463June 25, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2011 Kia Optima Hybrid. The contact stated while driving 50-60 MPH, there was smoke coming out from underneath the hood of the vehicle. The check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where the engine was cleaned and the spark plugs were replaced; however, the failure recurred while driving. The contact was able to pull into a parking lot and park the vehicle. The vehicle was towed to the residence. The vehicle was then towed to the local dealer and failed to restart. The dealer informed the contact that the vehicle could not be serviced because it was out of warranty. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and to Kia Campaign Number: SC200. The manufacturer was not notified of the failure. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596313June 24, 2024
UNKNOWN OR OTHER
Sudden loss of acceleration at freeway speed. Unable to start after incident. Unknown cause. Shop unable to diagnose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595951June 23, 2024
ENGINE
Driving highway speed (75) after work may 23rd 2024 when my car just randomly stop accelerating and I pulled to the side of the highway and I heard a weird engine knock sound coming from engine . I turned the vehicle off and back on and it was still doing the same thing then it just cut off and wouldn’t start no more. I reached out to Kia cooperate to find out that it’s an extended life time warranty on the engine of the make of my car for rod bearings failure. I contacted Kia of Pelham Al to get an appointment to bring it in I drop it off June 9th , service app was June 10th. They failed to give a rental car … leaving me with no way to work …
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595896June 22, 2024
SERVICE BRAKES
May 13, 2024, we received a letter from Kia America that parts were available to correct the fire hazard detailed in NHTSA Recall Number 23V652000. This followed the Interim notice that was communicated to us on November 12, 2023. Around June 1, we made an appointment to perform the recall work on [XXX] at Classic Kia in Texarkana, TX. After a two hour wait on [XXX], we were informed that the replacement part was not available. They apologized and said that they would order the part and let up know as soon as possible when the repair could be made. On June 20, we followed up with the Service Manager and were told the part would arrive the next day and he would call and confirm a new appointment. Rather than doing this, on June 21, we were told that the part was unavailable and on back order, they didn't know when the part would be available. They hoped it would be in a week or two and they would call us when it was available. It seems unacceptable that the replacement part for such a serious safety concern is not immediately available given the time frames involved. Kia had six months to plan the solution, we provided approximately 3 weeks for the dealership to order the part, and we are still being told that it could be more than 2 weeks before it is available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595630June 21, 2024
ENGINE
I have a 2015 Kia optima bought in July 2023 from a used dealer. This is the 4th Kia my family have owned. Prior to purchasing I ran a car fax and checked for recalls. The dealer where I purchased it at also check for recall.. I also checked again today on your Kia website for recalls and the only one listed is the newest one concerning the fuse which I also received a letter in the mail on Monday. The car currently has 131,000 miles service has been maintained. On [XXX] the car just stopped running going down the road no check engine or any warning that something was wrong.. I had it towed on Tuesday to a local shop who then told me it needed to go to the Kia dealership which is about 20 miles away… I had to have it towed again.. once at the Kia dealership I would told that more than likely it would be covered 100% due to a defect in the engines… I received a call back on Friday and was told it would not be covered due to a product improvement that was not complete that came out in 2018… 5 years prior to me owning the car.. I never received any information concerning the produce improvement … Again it was check for recalls on the https://www.nhtsa.gov/ by myself and also the dealer… none was showing and to this day it is not showing.. I even check the Kia website today and it still does not show the product improvement needed…. I see that there has also been a class action lawsuit that was settled due to the defective engines… I assure you if I knew of a recall it would have been completed. This car is the only mode of transportation my son has. I am a single parent who works for a local government and I do not make nor have the $6800 for an engine replacement. I am still paying on this car as I had to finance it due to lack of funds to purchase… Again we did our due diligence to make sure the car was in operating order when I purchased it.. we check recalls car fax and did not know of the issues… this is the 4th family Kia car and I trusted the bra INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595791June 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2013 Kia Optima. The contact received notifications of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because he no longer owns the vehicle. The dealer was contacted. The manufacturer was not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595798June 21, 2024
UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595516June 20, 2024
ENGINE
Took my vehicle for an oil change next day my vehicle was not working well stopped on me could start didn’t want to do damage so I stopped driving and had it told to a shop found out there is METAL IN THE ENGINE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11595568June 20, 2024
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from under the hood of the vehicle. The contact stated that an oil change was recently performed; however, two weeks later, the oil level was extremely low. The vehicle was taken to the dealer where it was diagnosed with a failed turbo charger. The contact was informed that the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that the turbo charger and the engine were replaced two years ago by the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595587June 20, 2024
ELECTRICAL SYSTEM, ENGINE
Recall states to not drive vehicle due to HECU which can result in an engine compartment fire. I have contacted 3 dealerships and corporate. There are 15,000 dealerships/service centers that have technology/technical issues. I have spent 3 days, and 12 hours trying to get assistance. I'm being told corporate is not providing any additional support or payment to individually owned dealerships. Expecting them to cover additional expenses. I am disabled and need to go to treatments/procedures multiple times a week. They are backed up 1-2 months for an appointment. Consumers are to pay everything up front and then 90 days later request a reimbursement. They will not provide or pay for a rental or loaner car until the car is being serviced. Therefore they are leaving me with no vehicle for up to 2 months as their letter clearly states that the vehicle is not to be driven and is unsafe. I should not be inconvenienced because Kia made a mistake and is now having to perform a recall, 15,000 stores are not able to perform because of technical issues, they are so far behind in their service appointments which should not have any effect on me and I should not be responsible to pay for any of this and they should absolutely provide me with the vehicle and not leave me with no transportation for 2+months. I am unable to get to my appts. for treatments, my daughter cannot Drive to work. And they have absolutely no solution for me and telling me that there is nothing that can be done other than me paying $45/day out of pocket. they Stated that I personally would be charged to do a full diagnostic test to confirm that there are no safety issues, however corporate stated that it was required in order to get my car back. This has been an absolute nightmare, I am also wanting to know if ada would get involved in something like this as they are not making any type of reasonable accommodation for me. There has to be a law preventing this that they are required to provide a vehicle unt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595241June 19, 2024
ENGINE
Check engine light came on and car started shaking pretty back than completely turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595309June 19, 2024
STRUCTURE:BODY
The paint on the vehicle is badly peeling due to defective primer. Thousands of other have the same issues from what I see in parking lots. I have gotten it fixed but it doesn't hold up due to primer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595347June 19, 2024
STRUCTURE:BODY
On 11/02/2023 I mailed in the KIA request for Reimbursement form. I included a reciept from KIA of Fargo, ND for the Trunk latch assembly. My trunk latch failed in August of 2022, I had to leave Fargo so I cancelled my service appointment. Then purchased the trunk latch assembly and installed it myself. I included labor of $180 and part cost of $62.68. KIA sent an aknowlegment of the reimbursement form on 02/22/2024 they were reviewing the form. As of today I have not yet received the reimbursement. KIA is not following through in a timely manner on this trunk latch recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595366June 19, 2024
ENGINE
Turbocharger failed at 90000 miles because fan assembly was bad. May have happened when dealership replaced high pressure fuel pump. Fan sheared and metal parts got in the engine about a thousand miles after that.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11594977June 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
has failed or is unable to remedy this safety recall It smells like burning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595131June 18, 2024
ENGINE
My vehicle is consuming excessive oil. I have to keep oil in my trunk to replace oil regularly. My car is a 2016 Kia Optima and has about 58,000 miles on it. I have reached out to Kia on several occasions including consumer affairs and voiced my safety concerns about the vehicle and potential of the engine seizing due to oil loss and concern of a potential vehicle accident as a result of an engine seizure while driving. I asked for an oil consumption test to be performed on the vehicle because of its excessive consumption and was told that the oil consumption test only applies to the 1st owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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