Jeep Liberty Complaints

8,882 consumer complaints on file.

#10210932December 5, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL*THE CONTACT OWNS A 2008 JEEP LIBERTY. HE STATED THAT HE HAD TO DISCONNECT THE BATTERY TO TOW THE VEHICLE BEHIND A MOBILE HOME, PER MANUFACTURERS INSTRUCTIONS. AS A RESULT, THERE IS NO POWER AND THE AUXILIARY BRAKING SYSTEM WAS INOPERABLE. THE CONTACT STATED THAT THE AUXILIARY BRAKING SYSTEM HAS TO BE OPERABLE PER STATE LAW. THE MANUFACTURER STATED THAT HE MUST FOLLOW THE INSTRUCTIONS REGARDLESS OF THE LAW. THE CURRENT MILEAGE WAS 500 AND THE FAILURE MILEAGE 10. UPDATED 03/06/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210956December 5, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
BACKING OUT OF A PARKING SPOT, HEARD A CLUNKING NOISE. PUT IN DRIVE, TURNED THE WHEEL AND THE VEHICLE TILTED TO THE DRIVERS SIDE. EXITED THE VEHICLE TO FIND THE DRIVERS SIDE TIRE INVERTED AND ALMOST PARALLEL TO THE GROUND. WHEN TOW TRUCK LIFTED THE VEHICLE, THE FRONT PASSENGER TIRE ALSO COLLAPSED. HAD VEHICLE FIXED TODAY. HAD TO REPLACE BOTH UPPER BALL JOINTS, AND ARMS. VEHICLE IS ONLY 5 YEARS OLD, HAD NEVER BEEN OFF ROAD AND ONLY HAD 59,000 MILES. REPAIR SHOP OWNER SAID HE HAS NEVER SEEN BOTH BALL JOINTS COLLAPSE AND THERE IS NO REASON WHY THEY SHOULD HAVE, EXCEPT FOR FAULTY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210822December 4, 2007
FUEL SYSTEM, DIESEL
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE DRIVING BETWEEN 50- 65 MPH, THE VEHICLE HESITATED WITHOUT WARNING. THE CONTACT SMELLED FUEL INSIDE THE PASSENGER COMPARTMENT TWICE. THE DEALER INSPECTED THE VEHICLE AND FOUND NO FAILURES. THE FAILURE MILEAGE WAS 34,000 AND CURRENT MILEAGE WAS 38,792.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210472December 1, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WE OWN A 2005 JEEP LIBERTY . IN JAN. 2007 WE RECEIVED A RECALL LETTER W/ NOTIFICATION CODE F23 . WE HAD THE RECALL WORK DONE AT BILL LUKE IN PHX., AZ IN JAN. 2007 . NOW WHILE HERE IN EVANSVILLE , IN. WE HAD OUR JEEP SERVICED ( 11/07 ) AND THE MECHANIC SHOWED US THAT THE 2 FRONT TIRES WERE WORN OUT BADLY ON THE INSIDE OF EACH TIRE. HE TOLD US THAT THE FRONT END COMPONENTS ARE ALL GOOD AND SOUND SO HE SUGGESTED WE HAVE A FRONT END ALIGNMENT DONE. HE ALSO ROTATED THE BAD TIRES TO THE BACK AND BACK TO FRONT. AFTER INVESTIGATING THE RECEIPTS FROM THE PAST RECALL WORK THERE WAS NO FRONT END ALIGNMENT DONE AFTER THE LOWER BALL JOINTS WERE INSTALLED AT BILL LUKE IN PHX,AZ.. WE JUST TOOK IT AS IF THAT WORK WAS DONE AND NEVER QUESTIONED THE DEALERSHIP ABOUT A FRONT END ALIGNMENT AND THEY NEVER SAID ANYTHING TO US ABOUT IT. WE HAVE CONTACTED BILL LUKE WITH NO RESOLVE TO THIS SERIOUS PROBLEM THEY CREATED ON OUR JEEP. WE NEED TO NOW REPLACE 4 TIRES AND GET A COMPUTERIZED FRONT END ALIGNMENT ( APPROX. $ 850 ) AT THE COST OF THEIR NEGLIGENCE. WE NEED HELP TO RESOLVE THIS MATTER PROMPTLY. ANY TIME ANY FRONT END PARTS ARE REPLACED A FRONT END ALIGNMENT SHOULD BE DONE. AND TRYING TO EXPLAIN THAT TO THE DEALERSHIP IN PHX IS VERY HARD. PLEASE HELP US GET REIMBURSEMENT FOR THIS PROBLEM THAT DAIMLER CHRYSLER CREATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210383November 30, 2007
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE HAS ALWAYS PULLED TO THE RIGHT REGARDLESS OF NEW TIRES, FRONT END ALIGNMENT, ETC. ABOUT ONE YEAR AGO STARTED TO HEAR SCREECHING AND CLUNKING NOISES FROM FRONT END. PARTICULARLY ON COLD DAYS AND EVEN OVER SMALL BUMPS. SERVICE SHOP COULDN'T DIAGNOSE A PROBLEM. RECENT TRIP TO SHOP REVEALED A SPLIT BOOT ON THE RIGHT UPPER CONTROL ARM AND LOSING GREASE. IF NOT REPLACED, IT WILL FAIL. VEHICLE HAS BEEN SERVICED FOR PREVIOUS TWO RECALLS ON THE LOWER CONTROL ARM BALL JOINTS. DEALER WILL NOT COVER THE REPLACEMENT COST OF BALL JOINT AND/OR UPPER CONTROL ARM ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210325November 29, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON 11/29/06 I HAD REPAIR ON MY 2002 JEEP LIBERTY V6 SPORT 3.7L FOR BALL JOINT R&R FRONT SUSPENSION LOWER BALL JOINT BOTH SIDES. I THEN RECEIVED A RECALL LETTER IN THE MAIL IN 7/07 REGARDING FRONT SUSPENSION LOWER BALL JOINTS. THE LETTER STATED THAT DAIMLERCRYSLER WILL REPAIR VEHICLE FREE OF CHARGE. THE REPAIRS WERE ALREADY DONE 11/06 AND I TOLD THEM THIS (SENT RECEIPTS AS WELL TO REIMBURSEMENT DEPARTMENT IN TN). THIS WAS SENT X 2 (8/07 & 10/07) AND I STILL HAVE NOT HEARD FROM ANYONE. IT'S BEEN ALMOST 4 MONTHS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209873November 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
I AM THE OWNER OF A 2005 JEEP LIBERTY WITH A 2.8 DIESEL CRD ENGINE. CHRYSLER HAS A MANDATORY RECALL REQUIRING SOME NEW COMPONENTS ON THE TRANSMISSION AND A "SLIGHT" ENGINE DETUNE. I PURCHASED THIS VEHICLE FOR SEVERAL REASONS; 1. BETTER GAS MILEAGE. 2. MORE ENGINE TORQUE FOR TOWING AND A LONGER LASTING ENGINE. AT 31K DOLLARS YOU WOULD EXPECT IT TO BE GOOD VEHICLE. IT APPEARS TO ME THAT CHRYSLER HAS TOO SMALL OF A TRANSMISSION ON THIS VEHICLE AND IS DETUNING THE ENGINE TO SPARE THE TRANSMISSION. I'M SORRY, BUT I BOUGHT A DIESEL FOR THAT VERY REASON: MORE TORQUE THAN A GAS ENGINE. DO I HAVE TO EXPECT THIS RECALL? IT WAS COMPLETED LAST WEEK, THE JEEP DEALER INDICATED THAT MY WARRANTY WOULD BE VOID IT I DID NOT COMPLY WITH THE TERMS OF THE RECALL> SINCERELY, TIM LETT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209933November 26, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2005 JEEP LIBERTY RENEGADE WITH TIRE AIR PRESSURE SENSORS HAVE FAILED REPEATEDLY AS TEMPERATURES DROP BELOW 35 DEGREES OUTSIDE, CAUSING UNANTICIPATED AND SIGNIFICANT DROPS IN TIRE AIR PRESSURE. THIS EQUIPMENT HAS BEEN SERVICED BY AN AUTHORIZED JEEP SERVICE CENTER (DEALER FROM WHICH VEHICLE WAS PURCHASED) ON FIVE (4) OCCASIONS IN THE PAST TWELVE (12) MONTHS, 2 OF THE SENSORS HAVE BEEN REPLACED (DEALER WILL ONLY REPLACE EACH SENSOR AS THEY CEASE) AND I AM ON MY WAY TO HAVING THE 3RD REPLACED THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209842November 25, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
I NOTICED THAT MY POWER STEERING HAD BEEN MAKING A LOUD SOUND. I GOT IT CHECKED OUT AND THE DEALERSHIP MENTIONED THAT IT WAS OKAY. A FEW MONTHS LATER MY POWER STEERING WENT OUT COMPLETELY. I HAD ANOTHER PLACE CHECK MY JEEP OUT AND THEY FOUND THAT THE POWER STEERING HIGH PRESSURE HOSE HAD A CRACK IN THE METAL PART OF THE HOSE, ALL OF THE FLUID HAD LEAKED OUT AND THEY HAD SEEN NOTHING LIKE IT BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209288November 19, 2007
VEHICLE SPEED CONTROL
THE SPEEDOMETER / MILEAGE ODOMETER HAVE INTERMITTENTLY STOPPED WORKING ON SEVERAL OCCASIONS. I BROUGHT THIS UP TO THE DEALERSHIP SINCE PRIOR TO THE VEHICLE GOING OUT OF THE 36MO/36000 MILE WARRANTY AND WAS TOLD THERE WAS NOTHING WRONG WITH IT, THERE OBVIOUSLY IS. THE FINAL TIME THEY WENT OUT WAS ON NOV 10TH WHILE WE WERE GOING THROUGH THE MOUNTAINS OF TENNESSEE ON OUR WAY TO NC. IT HAS NOT WORKED SINCE. AFTER MUCH LOOKING ON THE INTERNET I HAVE DISCOVERED THERE ARE A LOT OF OTHER CONSUMERS WITH THE IDENTICAL COMPLAINT ON THE 2001 THROUGH 2006 JEEP LIBERTY'S. I THEN CALLED THE CHRYSLER CONSUMER HOTLINE AND THE FIRST PERSON I SPOKE WITH WAS VERY UNDERSTANDING AND SAID THAT CHRYSLER WOULD BE ABLE TAKE CARE OF IT, HE THEN TRANSFERRED ME TO A SUPERVISOR TO HAVE THE REPAIRS AUTHORIZED AND THE SUPERVISOR WAS VERY RUDE AND SAID "CHRYSLER DIDN'T OWE ME ANYTHING, AND THEY WOULD NOT PROVIDE ANY ASSISTANCE". THIS IS UNACCEPTABLE TO ME AS A CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209248November 18, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATORS FAILING. HAVE HAD TWO REPLACED IN THE PAST TWO YEARS. BOTH ARE BROKEN AGAIN, ALONG WITH A THIRD. THERE SEEMS TO BE NO APPARENT CAUSE FOR THE FAILURE. INTERNET SEARCH SHOWS THAT THIS IS A MAJOR PROBLEM AMONG JEEP LIBERTY AND JEEP CHEROKEE OWNERS, YET CHRYSLER DENIES THAT THERE IS A PROBLEM AND WILL NOT FIX. DEALER WANTS TO CHARGE OVER $300 APIECE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209167November 16, 2007
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
FIRST INCIDENT, SEVERAL WEEKS AGO: WITHIN TWO MINUTES AFTER STARTING CAR, ATTEMPTED TO ENTER HIGHWAY WITH A LEFT TURN. WITH LIGHT PRESSURE ON THROTTLE, ENGINE RAN TO HIGH RPM. WAS ABLE TO STEER INTO CENTER TURN LANE WHILE SHIFTING TO NEUTRAL. ENGINE RETURNED TO NORMAL MODE OF OPERATION, AND I PROCEEDED DIRECTLY TO MY DEALERSHIP. DEALERSHIP KEPT CAR FOR SEVERAL DAYS, FINDING NOTHING ( SERVICE SAID THEY CHECKED THE COMPUTER AND CALLED CHRYSLER), THEY SAID CAR WAS SAFE TO DRIVE. SECOND INCIDENT: LAST SATURDAY (NOV. 10, 2007) MY WIFE USED CAR TO GO SHOPPING. APPROXIMATELY FOUR MINUTES AFTER START, ENGINE AGAIN OVERSPED: SHE PULLED OVER AND PUT THE CAR IN PARK AND SHUT IT DOWN. WHEN I ARRIVED, ATTEMPTED A RESTART; ENGINE WENT TO A HIGH RPM SO I SHUT IT DOWN AND LEFT IT PARKED WHILE I WENT TO THE DEALER. SERVICE WAS ALREADY GONE FOR THE DAY SO I TALKED TO THE MANAGER, WHO SET UP A TOW THROUGH CHRYSLER CORP. DEALERSHIPS SERVICE COULDN'T GET TO IT UNTIL WED. EVENING (NOV.14). MECHANIC FOUND THE SAME PROBLEM BUT CAN'T FIND WHY. THEY CALLED CHRYSLER, BUT NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209065November 15, 2007
SERVICE BRAKES, AIR:DRUM:DRUM
THE BRAKES ON MY 2005 JEEP LIBERTY FAILED IN A MALL PARKING LOT AND CAUSED AN ACCIDENT. ONLY 1-1/2 MONTHS EARLIER I HAD REAR BRAKES REPLACED AT THE SUGGESTION OF THE DEALERSHIP (MILEAGE WAS 25,000 MILES). THE DEALERSHIP NEAR THE ACCIDENT SITE SAID THERE WAS NOTHING WRONG. I TOOK IT BACK TO THE ORIGINAL DEALERSHIP WHERE I PURCHASED THE VEHICLE (TWICE), AND THEY SAID THEY CHECKED EVERYTHING AND COULD FIND NO PROBLEM. THE BRAKES FAILED TWICE SINCE THE ACCIDENT; FORTUNATELY THERE WERE NO VEHICLES OR PEDESTRIANS AROUND. THERE ARE TIMES WHEN BRAKING THAT IT FEELS LIKE THE BRAKES ARE SLIPPING. I AM AFRAID TO DRIVE THE VEHICLE. CONTACTED JEEP COMPLAINT LINE AND THERE IS NOTHING THEY WILL DO BECAUSE I HAVE NO PHYSICAL EVIDENCE THERE IS A PROBLEM. I STOPPED AT THE DEALERSHIP A THIRD TIME, AND THE SERVICE MANAGER SAID IT COULD BE AN INTERMITTENT PROBLEM AND UNLESS THEY ARE DRIVING IT AT THE TIME OF THE INCIDENT, THEY CANNOT HELP ME. CONSEQUENTLY, THERE WAS $3,300 DAMAGE DONE TO MY JEEP AND I AM NOT SURE OF THE DAMAGE TO THE OTHER VEHICLE. I HAD TO PAY $500 DEDUCTIBLE, $100 FOR A RENTAL, AND MY INSURANCE RATES WILL SURELY RISE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10208941November 14, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. ON APRIL 21, 2006, WHILE DRIVING UPHILL AT 5 MPH, THE VEHICLE SURGED AND REAR ENDED THE PRECEDING VEHICLE. THE CONTACT WAS CHARGED WITH FAILURE TO YIELD. THE MECHANIC STATED THAT THE BRAKES AND THE BRAKE ROTORS FAILED. PRIOR TO THE CRASH, SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM: LOWER BALL JOINT) IN OCTOBER OF 2006. SHE MADE FOUR ATTEMPTS TO HAVE THE RECALL REPAIR PERFORMED; HOWEVER, EACH TIME SHE WAS INFORMED THAT THE PART WAS UNAVAILABLE AND THE DEALER WOULD CALL HER WHEN IT ARRIVED. THE CONTACT NEVER RECEIVED A CALL AND GAVE UP. A COUPLE OF MONTHS AFTER THE CRASH, SHE RECEIVED A SECOND RECALL NOTICE. THE CONTACT BELIEVES THAT THE CRASH OCCURRED BECAUSE THE REPAIR WAS NOT MADE EARLIER. THE VEHICLE SUSTAINED DAMAGES TO THE BUMPER, FOG LIGHTS, FRONT BUMPER COVER, GRILL, FRONT LAMP, HEAD LAMP, PASSENGER SIDE HEAD LAMP ASSEMBLY, HOOD PANEL, HOOD ASSEMBLY, FRONT PASSENGER SIDE WIRING HARNESS, PASSENGER SIDE OUTSIDE FENDER, PASSENGER SIDE FENDER BRACKET, FRONT PASSENGER SIDE DOOR GLASS RUNNING CHANNEL, HAZARDOUS WASTE DISPOSAL, PAINT JOB, AND FENDER BRACKETS. THE COST TO REPAIR THE DAMAGES WOULD BE $3,759. THE CURRENT MILEAGE WAS 89,682 AND FAILURE MILEAGE WAS 61,260. UPDATED 01/07/08. *LJ UPDATED 12/31/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10208770November 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING BETWEEN 5-10 MPH, THE FRONT PASSENGER SIDE OF THE VEHICLE DROPPED. THE VEHICLE WAS TOWED TO THE DEALER. THE FENDER WELL WAS DAMAGED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) AT APPROXIMATELY 20,000 MILES. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208780November 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE DEALER WAS CALLED NUMEROUS TIMES SINCE APRIL OF 2007 REGARDING THIS RECALL. THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND DID NOT PROVIDE A TIME FRAME FOR WHEN IT WOULD BECOME AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 30,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208697November 12, 2007
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
WHEN AT A STOP, ON A VERY LITTLE OR SLIGHT INCLINE, LESS THAN 7% BY PLACING THE VEHICLE IN REVERSE THE FOLLOWING OCCURS. VEHICLE WILL SURGE ABOUT 6 INCHES AND STOP THEN SURGE ABOUT 6 INCHES AND STOP, BY APPLYING MORE THROTTLE, ENGINE RPM APPROX 2500 TO 3000 THE VEHICLE WILL MOVE. TURNED OFF THE HILL START ASSIST (HSA) PROBLEM SOLVED. NO ADVISE FROM DEALER AS TO CAUSE OF ORIGINAL STATED PROBLEM OR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208546November 9, 2007
FUEL SYSTEM, DIESEL: PRE-HEATER
FUEL FILTER HEAD UNIT HEATER ELECTRICAL CONNECTION LEAKS CAUSING SMOKE AND POSSIBLE FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208564November 9, 2007
STRUCTURE
BOUGHT JEEP LIBERTY 4 MONTHS AGO. I NOW HAVE 10,000 MILES. THE RUG NEAR THE GAS PEDAL HAS A LARGE HOLE. THE DEALER STATES WEAR AND TEAR, MAINTAINS THIS IS NOT COVERED UNDER THE WARRANTY AND JEEP CUSTOMER SERVICE WOULD NOT HELP BECAUSE THEY STATE THIS IS NOT A DEFECT. I WEAR MOSTLY SANDALS AND HAVE NEVER HAD THIS HAPPEN IN ANY OTHER CAR I HAVE OWNED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208443November 8, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT SMELL GASOLINE WHENEVER THE AIR CONDITIONER OR HEATER WAS ACTIVATED. THE REPAIR SHOP STATED THAT ONE OF THE FUEL INJECTORS WAS LEAKING. THE DEALER REPLACED THE FUEL INJECTOR. THE FAILURE MILEAGE WAS 57,000 AND CURRENT MILEAGE WAS 59,000. UPDATED 12/31/07 *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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