Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11404143March 21, 2021
SEATS
WHILE IN PARK, THE DRIVER HEADREST DEPLOYED INTO THE BACK OF MY HEAD. NO COLLISION TOOK PLACE, IT RANDOMLY DEPLOYED. IT WILL NOT RESET AS IT SEEMS A PLASTIC BRACKET BROKE INSIDE. NO RECALL FOR THIS ISSUE BUT WHEN RESEARCHING THE PROBLEM, IT SEEMS TO HAVE AFFECTED A LARGE GROUP OF 2011-2018 JEEP GRAND CHEROKEE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403874March 19, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
HAD V62 RECALL DONE AT THE DEALER. NO PROBLEMS FOR 14 MONTHS OF OWNERSHIP UNTIL AFTER RECALL THE SO-CALLED FIX. NOW THE ENGINE SHUTS OFF WHEN GOING IN REVERSE. HAD 2ND DEALER DIAGNOSTICS DONE AND STILL HAVE A SHUTTING OFF ENGINE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403560March 17, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB MARIANO CHRYSLER JEEP DODGE RAM (146 MANCHESTER ST, CONCORD, NH 03301, (603) 556-8616) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403587March 17, 2021
ELECTRICAL SYSTEM
IT HASN'T FAILED YET, THE RECALL IS FOR THE FUEL PUMP RELAY. WE GOT A NOTICE AND HAVE BEEN TRYING TO GET THE DEALER TO FIX IT SINCE DECEMBER WITH NO SUCCESS. THE NOTICE SAYS IT CAN FAIL AND CAUSE AN ACCIDENT... IF THE DEALER IS IN NO HURRY TO FIX IT, WHO IS RESPONSIBLE IF IT FAILS, CAUSING AN ACCIDENT THAT KILLS MY FAMILY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400415March 11, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STEERED THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE CONTACT WAITED FOR SEVERAL MINUTES BEFORE STARTING THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATIONS. RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098, (888)284-5254) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER UNTIL THE PARTS BECAME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,985. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400150March 10, 2021
UNKNOWN OR OTHER
MY JEEP HAS DIED ON ME AS I'M TRAVELING ON THE HIGHWAY AT RATES OF SPEED BETWEEN 60-75 MPH. I HAVE BEEN ABLE TO COAST TO SIDE OF ROAD FORTUNATELY SO FAR. THIS HAS HAPPENED NUMEROUS TIMES IN THE LAST 6 MONTHS. IT WILL USUALLY START BACK UP IN ABOUT 15 MINS. A FEW TIMES IT TOOK LONGER. THERE IS NO WARNING, IT JUST LOSES POWER AND WILL NOT ACCELERATE. THIS HAS HAPPENED WITH AND WITHOUT CRUISE CONTROL IN USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399849March 8, 2021
FUEL/PROPULSION SYSTEM
RECALL V62/NHTSA 19V-813. FUEL PUMP RELAY RECALL. RESPONDED TO THE RECALL AND A NEW WIRING HARNESS WAS INSTALLED. THIS HAS NOT FIXED THE PROBLEM. WHILE STATIONARY, VEHICLE HAS FALSE STARTS ALMOST ON A DAILY BASIS. BY FALSE I MEAN CAR WILL CRANK BUT DOES NOT START. AT TIMES WHILE IN MOTION, VEHICLE WILL RUN SLUGGISH AND CHECK ENGINE LIGHT COMES ON. THIS IS THE SECOND REPLACEMENT HARNESS INSTALLED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399416March 3, 2021
FUEL SYSTEM, GASOLINE
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED IT HAD BEEN 2 YEARS AND THE PARTS WERE STILL UNAVAILABLE TO COMPLETE THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398546March 1, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 19V813000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT INFORMED THE DEALER BERT OGDEN CHRYSLER DODGE JEEP RAM (8421 W EXPY 83, FRONTAGE RD, HARLINGEN, TX 78552) OF THE RECALL NOTIFICATIONS AND WAS TOLD BY THE DEALER THAT THE PARTS NEEDED TO BE ORDERED HOWEVER, THE DEALER NEVER CALLED THE CONTACT BACK TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START RANDOMLY BUT WAS UNSURE IF THE FAILURE WAS RELATED TO THE RECALLS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398228February 27, 2021
FUEL/PROPULSION SYSTEM
I HAVE REQUESTED ASSISTANCE FROM 2 DEALERSHIPS AND I HAVE BEEN TOLD JEEP IS ONLY SENDING 1 PER WEEK TO DEALERSHIPS AND THE LIST TO GET IT FIXED IS VERY LONG AND THEY DO NOT KNOW WHEN I CAN GET IF FIXED. THIS IS A SAFETY RECALL AND I AM VERY WORRIED ABOUT MY JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398070February 26, 2021
ELECTRICAL SYSTEM, ENGINE
HAD A RECALL V62 PERFORMED ON FEB 1, 2021. PRIOR TO THAT DATE FOR THE LAST 14 MONTHS, I HAD ZERO PROBLEMS. NOW AUTO SHUTS OFF WHEN PLACED IN GEAR AND ON ONE OCCASION STARTED REMOTELY AND THE ENGINE WOULD NOT COME ON NORMAL MODE TO DRIVE. AFTER A FEW TRIES VEHICLE STARTED AND WAS ABLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397684February 24, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NUCAR AUTOMALL OF TILTON (40 E MAIN ST, TILTON, NH 03276, (603)286-3141) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS NOT DRIVEN FOR APPROXIMATELY 6-7 MONTHS, THE CHECK 4-WHEEL DRIVE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE CONTACT REPLACED THE BATTERY AS DIRECTED ONLINE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE TRACTION CONTROL BECAME INOPERABLE AND THE VEHICLE STARTED TO FISHTAIL. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE CONTACT CONTACTED THE SAME DEALER AND PROVIDED THE DEALER WITH DIAGNOSTIC CODE (C2221-00 (FAILURE ELECTRONIC LIMITED SLIP DIFFERENTIAL (ELSD) MODULE DTCS AND OR THE DRIVE TRAIN CONTROL MODULE (DTCM) FROM A DIAGNOSTIC TOOL. THE DEALER REQUESTED THAT THE CONTACT TAKE THE VEHICLE IN TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. PARTS DISTRIBUTION DISCONNECT.*DT Consumer stated service 4WD & tracking control lights would go on and off. While driving in the snow 4WD and traction were lost which caused the vehicle to spin out of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397652February 23, 2021
ENGINE, FUEL/PROPULSION SYSTEM
JEEP AND FCA REFUSE TO FIX THE FUEL PUMP RELAY ON MY JEEP. THEY CLAIM THEY ONLY GET ONE PART PER MONTH AND CANNOT FIX MY JEEP. I HAVE CALLED 5 DIFFERENT JEEP DEALERSHIPS AND FCA US CORPORATE OFFICE AND WAS TOLD THE SAME THING. HOW IS THIS LEGAL? THEY WON'T EVEN TELL ME THE NAME OF THE PART SO I CAN REPLACE IT MYSELF. I HAVE BEEN TRYING TI GET IT REPLACED FOR HALF A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396646February 17, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLES DODGE CHRYSLER JEEP RAM (6381 AIRPORT-PULLING RD, NAPLES, FL 34109) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE DEALER THAT THEY ONLY RECEIVED ONE REPAIR PART EVERY FOURTEEN DAYS. THE CONTACT STATED THAT THE FAILURE LISTED IN THE RECALL WAS EXPERIENCED. THE FAILURE MILEAGE WAS 64,563. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396647February 17, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START-UP THE VEHICLE, THE ENGINE HAD A HARD TIME TURNING OVER. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS MARLOW HEIGHTS (5060 AUTH WAY, CAMP SPRINGS, MD 20746) BUT WAS NOT DIAGNOSED. THE DEALER STATED THAT THE REMEDY WAS AVAILABLE HOWEVER, THERE WAS NO PART AT THE DEALER TO REPAIR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395737February 11, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
MY VEHICLE IS EQUIPPED WITH CHRYSLER'S READY ALERT BRAKING SYSTEM (RAB) WHICH CHRYSLER SAYS IS NOT INSTALLED ON MY VEHICLE ACCORDING TO IT'S VIN. THE RAB SYSTEM ON MY VEHICLE (WHICH WAS RECALLED UNDER YOUR CAMPAIGN 14V104000) CAUSED AN ACCIDENT WITH INJURIES EXACTLY YOU DESCRIBED AS THE REASON FOR YOUR RECALL CAMPAIGN IN THE FIRST PLACE. CHRYSLER REFUSES TO ACKNOWLEDGE VEHICLE IS EQUIPPED WITH THE SYSTEM. I HAVE OWNED THE VEHICLE FROM NEW AND THE RAB SYSTEM WAS EVEN DEMONSTRATED TO ME BY THE DEALERSHIP SALESPERSON DURING MY ORIGINAL TEST DRIVE. IN ADDITION TO ACCIDENT/MEDICAL REPORTS, THE BROKEN ANKLE BONES COULD ONLY HAVE COME FROM UNFORGIVING HARD BRAKE PEDAL, DURING THE CRASH AS OUR VEHICLE FAILED TO STOP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11395215February 8, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND APPROACHING AN INTERSECTION OR STOP SIGN, THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. SAFFORD CHRYSLER DODGE JEEP RAM OF SALISBURY (1915 N SALISBURY BLVD SALISBURY, MD 21801, (888) 867-9096) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000. PARTS DISTRIBUTION DISCONNECT.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395244February 8, 2021
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ISLAND AUTO GROUP (1580 HYLAN BLVD, STATEN ISLAND, NY 10305, (718)979-0934 WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 55,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394802February 5, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR WAS IN MOTION WHEN IT SHUT OFF EVERYTHING WAS CUTTING ON AND OFF AS IN MY WIPERS MY RADIO MY LOCK AND UNLOCK ETC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394448February 3, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE ENGINE WAS IDLING AND THE TRANSMISSION WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE FORWARD AT A SPEED OF APPROXIMATELY 10 MPH BEFORE DRIVING OVER A CURB. THE CONTACT'S WIFE WAS ABLE TO CLIMB INTO THE VEHICLE AND HANDLE THE GEAR SELECTOR CAUSING THE VEHICLE TO STOP. DURING THE INCIDENCE, A ONE YEAR OLD CHILD WAS IN THE REAR CAR SEAT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ISLINGTON CHRYSLER LOCATED AT 5476 DUNDAS ST W, ETOBICOKE, ON M9B 1B6, CANADA. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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