Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10609431July 9, 2014
STEERING
AS I WAS PULLING OUT OF A PARKING SPOT, ALL THE SUDDEN A CHIME WENT OFF IN MY CAR AND I LOST POWER STEERING. THE POWER STEERING LIGHT CAME ON ALONG WITH AN AMBER COLORED ENGINE LIGHT. WE WERE ABLE TO DRIVE IT TO THE JEEP DEALERSHIP AND ARE CURRENTLY WAITING TO HEAR BACK FROM THEM ON WHAT THE ISSUE IS. I DID CHECK THE POWER STEERING FLUID AND IT WAS AT LEAST HALF FULL EVEN THOUGH I HAD MY JEEP INTO THIS SAME DEALERSHIP LAST WEEK FOR AN OIL CHANGE BUT THEY MUST NOT HAVE FELT THE POWER STEERING FLUID NEEDED FILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608539July 7, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. AFTER THE INCIDENT THE CONTACT MENTIONED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V104000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10607322July 3, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD ACCORDING TO THE INVOICE, THE BRAKE LIGHT WAS ON AND THE PEDAL WAS HARD. THE DEALER FOUND THE BRAKE BOOSTER WOULD NOT HOLD THE VACUUM. THE BRAKE BOOSTER WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608152July 3, 2014
SERVICE BRAKES
MY WIFE HAS CONTACTED THE JEEP DEALERSHIP IN FAYETTEVILLE AR ABOUT HER BRAKES NOT FEELING CORRECT AND TOOK THE JEEP IN TO GET CHECKED AND WAS TOLD NO RECALL HAD BEEN ISSUED. WITHIN 2 WEEKS THERE WAS A RECALL HOWEVER WE HAVE BEEN TOLD AFTER THE RECALL CAME IT WOULD BE 5-7 BUSINESS DAYS FOR THE PART TO COME IN. WE ARE OVER TWO MONTHS LATER WITH NO RESOLVE AND NOT FEELING ANY BETTER OVER THE ISSUE. MULTIPLE PHONE CALLS AND ME GOING IN PERSON TO THE DEALERSHIP WE ARE NOW TOLD SORRY WE CAN NOT TELL YOU HOW LONG THE WAIT WILL BE FOR OUR PART TO COME IN. IF THERE IS SUCH A SEVERE ISSUE THAT IS CAUSING FATALITIES THEN WHY IS IT WHEN SOMEONE REPORTS HAVING HAD ISSUES WITH THE WAY THE BRAKES FELT ONCE APPLIED WHY IS NOTHING BEING DONE AT THIS POINT? THIS IS OUR PRIMARY VEHICLE FOR OUR FAMILY AND THE NEWS ON THE RECALLS IS STEADY GETTING WORSE. WE UNDERSTAND THOUSANDS OF PEOPLE ARE AFFECTED BUT HOW LONG IS THE FINAL WAIT GOING TO BE? SHOULD I BE PREPARING FOR GETTING ANOTHER VEHICLE SO I DON'T HAVE A DEATH TRAP GOING INTO THE WINTER? WE LIKE THE VEHICLE BUT AT THIS POINT THE ISSUES NEEDS TO BE RESOLVED IN A MORE TIMELY MANNER, AS TO IF IT WILL BE FIXED BEFORE A SET DATE OR THE COMPLETE BUY BACK OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607794July 2, 2014
ENGINE, ELECTRICAL SYSTEM:IGNITION:SWITCH
ENGINE STARTED RUNNING ROUGHLY AND ATTEMPTED TO STALL IN TRAFFIC. CHECK ENGINE LIGHT CAME ON. I WENT TO JEEP DEALER IN GULF SHORES ALABAMA AND WAS TOLD THAT THE LEFT CYLINDER HEAD WAS DEFECTIVE. I WAS ALSO ADVISED THAT IT WAS A MANUFACTURING DEFECT THAT COULD RESULT IN CATASTROPHIC ENGINE FAILURE. IT IS A WELL KNOWN DEFECT IN THE 2012 CHEROKEES WITH THE 3.6 PENTASTAR ENGINE. IF THIS VEHICLE HAD STALLED WHILE ON AN INTERSTATE RAMP, OR A VALVE IN THE DEFECTIVE HEAD DROPPED DOWN INTO THE CYLINDER, AN ACCIDENT COULD RESULT. JEEP HAS FULL KNOWLEDGE OF THIS DEFECT BUT HAS NOT ISSUED A RECALL. THIS COULD BE AS SERIOUS AS THE GM IGNITION SWITCH ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607464July 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE REPAIRS DONE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606895June 30, 2014
ENGINE, POWER TRAIN
THIS HAS HAPPENED 3 TIMES, THE FIRST TIME I HAD JUST GONE THROUGH THE DULLES TOLL AND AS I PAID THE TOLL AND PULLED OFF THE ENGINE DID NOT STAY IN DRIVE, IT WENT INTO 1ST OR 2ND GEAR. THE SECOND AND THIRD TIME I WAS AGAIN DRIVING ON THE BELTWAY AND THE GEAR SWITCHED FROM DRIVE TO NEUTRAL OR A LOWER GEAR. EACH TIME (3) I HAD TO PULL OVER AND STOP AND GO INTO PARK AND THEN BACK INTO DRIVE. DON'T KNOW IF IT'S AN ENGINE, GEAR OR POWER TRAIN ISSUE. ALSO ALMOST DAILY WHEN DRIVING, THE ENGINE SOUNDS LIKE IT'S PULLING/STRAINING AND NOT GOING ALL THE WAY INTO DRIVE. THIS IS HAPPENING IN THE WINTER AND SUMMER (ANY TIME OF YEAR, NOT WEATHER SPECIFIC). I ALWAYS WARM THE CAR UP BEFORE DRIVING IT. WHEN THE ENGINE IS NOT HAVING THIS ISSUE, IT DRIVES VERY SMOOTHLY. THE ISSUE HAPPENS 75% OF THE TIME (EXCEPT WHEN I TAKE IT TO THE DEALER, IT ALWAYS DRIVE SMOOTHLY WHEN THEY TAKE IT OUT). HAVE TAKEN IT TO THE DEALER AND COMPLAINED BUT THE RESPONSE HAS BEEN THAT WHEN THEY TOOK IT OUT TO TEST DRIVE IT, IT WAS FINE AND THEY WOULD HAVE TO KEEP IT AND DO SEVERAL TEST DRIVES TO SEE IF IT WILL REPLICATE THE SITUATION. BECAUSE I NEED MY VEHICLE TO GET BACK AND FORTH TO WORK EACH DAY AND THEY ARE NOT WILLING TO PAY FOR A RENTAL OR PROVIDE A LOANER, THAT ISN'T POSSIBLE. I DON'T HAVE THE FUNDS TO RENT A CAR AND PAY A CAR NOTE. I RECEIVED THE RECALL FOR THE ISSUE WITH THE BRAKES SO HOPEFULLY MY EXPERIENCE WITH THE BRAKE NEEDING TO BE PUSHED ON FIRMLY WILL GO WAY WHEN THE PART'S COME IN (HUGE BACK ORDER, ON WAITING LIST FOR PARTS). I ALSO GET THE CAR SERVICED REGULARLY (WHEN IT'S TIME) SO I KNOW THAT'S NOT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607058June 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607063June 30, 2014
SERVICE BRAKES
ATTEMPTED TO COMPLETE BRAKE BOOSTER RECALL (P14/NHTSA 14V-154) AT HELFMAN DODGE/JEEP IN HOUSTON ON 6/30/14. THE DEALER WILL NOT ACCEPT APPOINTMENTS FOR RECALLS SO THE WORK IS ONLY PERFORMED FIRST COME, FIRST SERVED. HELFMAN IS UNABLE TO APPROXIMATE WHEN THEY WILL EVEN BE ABLE TO BEGIN THE RECALL WORK. ACCORDING TO HELFMAN DODGE, CHRYSLER HAS MADE NO ACCOMMODATIONS FOR CUSTOMERS BEING WITHOUT A VEHICLE FOR AN UNDEFINED PERIOD OF TIME. HELFMAN ADVISED THAT I WOULD HAVE TO PAY FOR THE RENTAL VEHICLE MYSELF. I DO NOT HAVE ANY OTHER MEANS OF TRANSPORTATION AND DO NOT HAVE THE ABILITY TO TAKE A FULL DAY OR MORE OFF OF WORK TO WAIT TO SEE WHEN THE DEALER CAN COMPLETE THE RECALL REPAIR. I SHOULD NOT HAVE TO PAY FOR MY OWN RENTAL VEHICLE FOR A RECALL REPAIR. BECAUSE I CANNOT MAKE AN APPOINTMENT, AND THE DEALER DOES NOT KNOW WHEN THEY WILL BE ABLE TO PERFORM THE WORK AND THUS MUST KEEP THE CAR FOR AN UNDETERMINED PERIOD OF TIME, I DO NOT HAVE THE LUXURY OF TAKING A DAY OR TWO OFF WORK TO SIT 11 HOURS IN THE WAITING ROOM HOPING THEY CAN GET TO MY CAR THEN REPEATING THIS THE NEXT DAY IF IT WAS NOT REPAIRED, AND BECAUSE I SHOULD NOT HAVE TO PAY FOR THE RENTAL VEHICLE DURING A RECALL REPAIR, I AM UNABLE TO COMPLETE THIS RECALL REPAIR ON MY 2012 JEEP. CHRYSLER IS NOT MAKING ANY ACCOMMODATIONS TO CUSTOMERS TO MAKE THIS REPAIR PRACTICAL FOR THE TYPICAL VEHICLE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606856June 29, 2014
SERVICE BRAKES
I RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM CHRYSLER FOR MY CAR. IT SAYS THAT THE BRAKE BOOSTER NEEDS TO BE INSPECTED AND THEN REPLACED OR A PROTECTIVE BRAKE BOOSTER SHIELD NEEDS TO BE INSTALLED. I CALLED CHRIS NICKEL JEEP CHRYSLER DODGE TO SCHEDULE AN APPOINTMENT AND THEY STATE THAT THEY HAVE NO PARTS FOR THIS AND HAVE NO ETA ON WHEN A FIX WILL BE AVAILABLE. THE NOTICE ALSO SAID THAT IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME, I WAS SUPPOSED TO NOTIFY THE ADMINISTRATOR OF NHTSA AT THIS WEBSITE. THAT IS WHAT THIS COMPLAINT IS FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606393June 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606397June 27, 2014
SERVICE BRAKES
I RECEIVED A SAFETY RECALL NOTICE CAMPAIGN P14 / NHTSA 14V-154 RELATED TO A PROBLEM WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER TO SCHEDULE A SERVICE APPOINTMENT AND WAS INFORMED THAT THEY DO NOT HAVE THE PARTS NEEDED FOR THIS RECALL. WHEN I ASKED HOW I SHOULD PROCEED WITH GETTING THE RECALL TAKEN CARE OF THEY STATED I SHOULD CHECK BACK WITH THEM IN ONE MONTH TO SEE IF THEY HAVE RECEIVED ANY PARTS. I FIND THIS HIGHLY UNACCEPTABLE THAT CHRYSLER ISSUES A RECALL NOTICE WITHOUT ALREADY HAVING SUPPLIED DEALERS WITH THE RECALL PARTS. THE DEALER DID EVEN OFFER TO PUT ME ON A NOTIFICATION LIST, SIMPLY SAID I SHOULD CHECK BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606492June 27, 2014
SERVICE BRAKES
RECEIVED BRAKE BOOSTER RECALL NOTICE P14. CALLED TO SCHEDULE APPOINTMENT TO HAVE IT FIXED. WAS INFORMED THAT PART MAY NOT BE AVAILABLE FOR 16 WEEKS. CALLED CHRYSLER RECALL ASSISTANCE CENTER. WAS INFORMED THAT EACH DEALERSHIP GETS ONE PART PER WEEK AND I COULD BE PUT ON ANOTHER DEALERSHIPS WAITING LIST. I COULD BE DRIVING AROUND WITH FAULTY BRAKE PARTS FOR AN UNDETERMINED LENGTH OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606102June 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605829June 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER ADVISED THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL THREE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604764June 20, 2014
ELECTRICAL SYSTEM, ENGINE
THERE HAVE BEEN FOUR INCIDENTS WHILE DRIVING MY VEHICLE AT SPEED FROM 35 TO UPWARDS OF 70 MPH, MY 2012 JEEP GRAND CHEROKEE WITHOUT WARNING POWERS OFF AND ENGINE SHUTS OFF. THE ISSUES WERE DIAGNOSED BY CRISWELL JEEP SERVICE CENTER, WHEREBY THE FIRST OCCURRENCE WAS DUE A FAULTY AND LOOSE GROUND/ THE SUBSEQUENT RE-OCCURRENCES WERE DUE TO FAILURE OF TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH WAS REPLACED AT MILEAGE OF 10,811. ODDLY, ONE YEAR FOR SECOND ON JUNE 10, 2014, SAME ISSUE RECURRED. I CONTRACTED CHRYSLER TO REPORT THE DEFECT AND OPEN A FILE ON THE MATTER. THEY INSTRUCTED TO TAKE TO ANOTHER JEEP SERVICE CENTER FOR SECONDARY ASSESSMENT ON ELECTRICAL ISSUES IDENTIFIED A YEAR EARLIER. DARCARS JEEP SERVICE CENTER COULD NOT FIND NOTHING WRONG EVEN AFTER THEIR TECHNICIAN DROVE MY SUV TO HIS RESIDENCE AND ADDED 62 MILES ONTO MY VEHICLE. IN CONCLUSION, I INFORMED A"POSSIBLE OF "FIX" BUT THE SOLUTION IS UNPROVEN AND NOT SUPPORTED BY CHRYSLER. PARTS ARE ON ORDER TO INSTALL A NEW RECEIVER, ANTENNA-R AND ANTENNA-P WHICH SHOULD CURE WHAT IS DEEM AS UNIDENTIFIABLE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604860June 20, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT HE RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS ADVISED HE HAD TO WAIT APPROXIMATELY A MONTH BEFORE THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF DELAY; HOWEVER, NO SOLUTION WAS OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604305June 18, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 60 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHO STATED THAT THE SOFTWARE WOULD NEED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10. UPDATED 8/27/14*CN UPDATED 09/12/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598910June 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED HE ATTEMPTED TO GET THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598515June 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NETS RECALL CAMPAIGN NUMBER (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT WAS PLACED ON A LONG WAITING LIST. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT ONE PART WAS BEING DISTRIBUTED TO THE DEALER PER WEEK. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee