Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#11452827February 18, 2022
UNKNOWN OR OTHER
I have an error message coming on stating service shifter then a message to tell you how to get into park if it’s not working It doesn’t come on every time I drive it but it’s annoying when it dings upon stopping and taking off! So far it hasn’t stopped working but I don’t want to be on the road traveling and it does I seen a recall on some Jeep Grand Cherokee but my VIIN isn’t coming up on the recall list They have checked it at the dealership but they don’t know what it is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450592February 5, 2022
ELECTRICAL SYSTEM
When I turn car on, radio sometimes makes loud thump noice. Time resets to different times, until it goes to current time. Radio volume mutes on and off. And when I try to pair call, I can’t connect phone via bluetooth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447004January 11, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
My 2016 Jeep Grand Cherokee 75th edition 3.0L Ecodiesel stalled with no warning while driving on a two lane highway in the middle of NoWhere, New Mexico. No warning lights, until the entire dashboard turned on and the car starting losing speed and power. I don't know how I was lucky enough to make it to the shoulder. I sat there for 2 hours with my 2 kids in the car waiting for a tow, 8 hours from home. I have come to find out that there is one recall for my EGR but when taken to the dealership I was told that my car was built with magnetic material attached to the tone wheel which provides a signal to the crankshaft position sensor and was lost therefore leaving me stalled and stranded. I have looked up my recalls and that one is not on there! How is that possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445837January 2, 2022
AIR BAGS
The airbag sensor indicator light for front passenger seat illuminated on my 2016 Jeep Grand Cherokee Limited at only 80,000 miles even when adult passengers are sitting in the seat. This conveys that there is an airbag malfunction. It has stayed illuminated. This poses a danger to passengers in the front passenger seat. It has not been inspected by a mechanic or dealer yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440982November 19, 2021
ENGINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle began to vibrate, and he heard an abnormal noise. The contact stated that the check engine warning light was illuminated. The contact was able to drive to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the camshaft to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438749October 30, 2021
ENGINE, ELECTRICAL SYSTEM
My first report (#11396370) was made to you in February 2021. The recall was started in 2020 and as of this date my jeep dealer does not have the parts to repair my vehicle. According to reports, I am driving a "time bomb" ready to burst into flames and threatening the safety and lives of me, my family, and my passengers. To make things worse jeep has notified me that the "U-Connect" emergency contact system will become degraded and inoperable in the coming months making it impossible for me to contact "911" or the jeep emergency assistance contact system. The latter being a paid service (similar to GMC's "On-Star" system) for which they have not promulgated any remedy, any thought of a remedy, or attempt to provide any remedy. THE BOTTOM LINE: I am driving a "time bomb" without a here to fore active emergency contact system with no resolution or parts available from Jeep. Someone needs to report and inquire about the above cited Jeep issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434761September 28, 2021
ENGINE
Stopped at a red light and when it turned green, I pressed on the gas pedal and no acceleration. Looked at the dashboard and saw “Shift to P” the engine stalled and I had to roll out of the way of traffic, pressed the brake to a complete stop and restart the ignition/engine and was able to drive again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429395August 17, 2021
ELECTRICAL SYSTEM
I stopped at a traffic light and the the "D" Drive transmission light began to flash. The car would not move. It was like it was in Neutral. I had to shift the car to Park. Turn it off and turn it back on before the transmission would engage and the car would move. What happened is similar to Recall s28
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429084August 14, 2021
UNKNOWN OR OTHER
I purchased a 2016 Jeep Grand Cherokee Ecodeisel in 2018 through a loan. Since day one it has been nothing but issues. I feel I purchased a lemon. There has been several recalls on the vehicle over the time I have owned the vehicle. I have received the required services for each recall expecting the issues to be resolved. The issues continue to this day. In fact my check engine light came on again after it was serviced roughly 2 weeks ago. The check engine light comes on at least once a month. To top it off due to the EcoDeisel problems they had an ecodeisel settlement I submitted a claim for. I submitted all the required documents several months before the deadline to get reimbursement the qualified amount but I have not received a dime. I tried to reach out via email and phone calls but never got a response. No reply from emails and whenever I called I would only automated prompts and then it would hang up on me. I tried several different options hoping to get through but never could speak to a live person. I feel I have been cheated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423737July 7, 2021
SEATS
My 2016 Jeep Grand Cherokee driver side headrest clips broke on their own. I was sitting in the parking lot of my child’s daycare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421905June 22, 2021
VEHICLE SPEED CONTROL
Twice in recent months the car accelerated on its own while idling. I received no warning or message. Both times the car surged forward a short distance. I applied the brake both times, but it didn’t seem to have much effect. The car seemed to slow on its own. My search of the internet uncovered many instances of sudden unintended acceleration involving the Jeep Cherokee, some resulting in severe injury/property damage, so it is definitely a safety issue. There have been many complaints, over many years, about this same problem, but I could not find mention of a recall notice or service advisory. Apparently there has been no definitive identification of the cause. I would gladly have the car inspected, but suspect that the problem can not be easily reproduced. I have had the vehicle for 5 years and only experienced this problem twice. Of course it only has to happen once to cause serious harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407548April 12, 2021
ENGINE
OEM WATER PUMP FAILED AT 29,000 MILES, IN JULY 2019, COMPONENT WAS RR. ON 4/8/2021 AT 35,900 MILES WATER PUMP FAILED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404445March 23, 2021
SEATS
THE HEADREST ON THE DRIVER SEAT OF MY 2016 JEEP GRAND CHEROKEE POPPED OPEN WHILE I WAS PARKED IN THE GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403374March 16, 2021
STEERING
WHILE I WAS DRIVING, THE POWER STEERING WENT OUT. IT COULD HAVE CAUSED MAJOR ACCIDENTS. THE FIRST TIME, A REPAIR SHOP RESET THE EPS (ELECTRIC POWER STEERING) MODULE AND NO PROBLEM FOR 6 MONTHS AFTERWARDS. A DEALERSHIP CHECKED IT OUT AFTER AND SAID NO ISSUE WITH EPS. 6 MONTHS AFTER, I HAD THE SECOND INCIDENT. IT IS UNSAFE TO DRIVE THE JEEP GRAND CHEROKEE. LESS THAN 45K MILES AND I WAS THE ONLY OWNER OF THE VEHICLE. SEEMS LIKE NHTSA 10139995 IS RIGHT ON THE MONEY WITH THE ERROR CODE C2217.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396515February 16, 2021
SEATS
THERE IS A KNOWN POTENTIAL PROBLEM OF THE INADVERTENT DEPLOYMENT OF ONE OR BOTH OF THE FRONT SEAT ACTIVE HEAD RESTRAINTS. THIS CAN CAUSE A CONCUSSION AND CAN CAUSE THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AFTER BEING STRUCK IN THE HEAD. THE CAUSE IS A CHEAP PLASTIC PIN THAT IS UNDER CONSTANT PRESSURE AND HAS DETERIORATED OVER TIME AND RELEASE WITHOUT WARNING. THIS KNOWN POTENTIAL PROBLEM HAS NOT HAPPENED TO ME YET. BUT JEEP (FCA) ISSUED A WARNING AND EXTENDED THE WARRANTY BUT HAS NOT YET ISSUED A RECALL TO FIX THE POTENTIAL PROBLEM. THEY ARE ONLY FIXING THIS IF IT HAS DEPLOYED, LEAVING ALL OTHER CUSTOMERS WORRYING AND WAITING FOR A POTENTIAL HIT TO THE HEAD ANYTIME WHILE DRIVING. THERE ALREADY IS A CLASS ACTION SUIT AGAINST FCA IN FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396370February 15, 2021
ENGINE
MONTHS AGO, I WAS ADVISED OF AN ISSUE THAT WOULD CAUSE A DESTRUCTIVE VEHICLE FIRE. AS OF THIS DATE THERE IS NO CORRECTION AVAILABLE FOR THE RECALL AND NO INDICATION THAT MY VEHICLE WILL BE REPLACED IF IT IS DESTROYED BY THE RESULTING FIRE. FURTHER, THERE IS NO REMEDY PROMULGATED FOR MY HEIRS IF I OR OTHERS LOOSE THEIR LIFE IN THE FIRE. PLEASE ADVISE ME ON MY AVAILABLE ACTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389573January 23, 2021
ELECTRICAL SYSTEM
THE RADIO SCREEN STOPPED WORKING BUT WILL COME BACK AT TIMES. WHEN THE SCREEN GOES BLANK, I CAN'T DO ANYTHING OR ADJUST ANYTHING THAT WOULD NORMALLY BE ON THE SCREEN. WHICH MEANS I CAN NOT CONTROL HEAT OR GET ANY. IT IS LIKE THIS DURING DRIVING OR SITTING STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389424January 22, 2021
ENGINE
ON JANUARY 22, 2021 AT 0645HRS, I WAS DRIVING ON A CITY STREET IN QUEENS NY AND WHILE STOPPED AT A STEADY RED LIGHT MY VEHICLE STALLED. WHEN THE TRAFFIC LIGHT TURNED GREEN I NOTICED ON THE DASHBOARD READ 'SHIFT TO P' AND I HAD TO SHIFT TO PARK, PRESS ENGINE START, SHIFT TO DRIVE AND CONTINUE ON MY WAY HOME. THIS IS THE SECOND TIME THAT THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387794January 12, 2021
SERVICE BRAKES, POWER TRAIN
MY 2016 JEEP GRAND CHEROKEE LAREDO MAKES A GRABBING FEEL OR NOISE WHEN IT DOWN SHIFTS FROM 2ND TO 1ST SO NOT SURE IF IT HAS SOMETHING TO DO WITH THE TRANS. OR MAYBE THE BREAKS I FEEL IT HAS SOMETHING TO DO WITH THE TRANSMISSION BUT CAN'T SEEM TO GET ANY ANSWERS EXCEPT YUM THAT'S NORMAL FOR THE JEEP I CALL BULL**** BUT HAPPENS WHEN IT IS IN MOTION SLOWING DOWN AND TURNING MOSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386015January 1, 2021
AIR BAGS
THE VEHICLE WAS IN MOTION ON A CITY STREET, THE AIR BAG LIGHT COMES ON AND OFF, VEHICLE HAS NOT BEEN INVOLVED IN ANY TYPE OF ACCIDENT SO NOT SURE WHY THE LIGHT IS COMING OFF OR ON? THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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