Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10122220May 26, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ENGINE LIGHT CAME ON MY JEEP I TOOK IT TO THE DEALERSHIP AND THEY INFORMED ME THE LIGHT IS FROM A MALFUNCTION WITH THE GAS CAP SEAL. ALSO THE HEATER AND A/C DON'T WORK AND I HAD THEM LOOK INTO IT THEY SAID THE MAIN DEVICE INSIDE THE DASH WAS MALFUNCTIONING AND WANT TO CHARGE ME OVER $850. ALSO MY SEAT HEATERS DON;T WORK ANYMORE AND AGAIN THEY SAID THE HEATING PAD FAILED. THEY REFUSE TO REPAIR THE MALFUNCTIONING PARTS STATING IT'S NOT COVER IN THE WARRANTY THAT ENDED 1 AND A 1/2 MONTH AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121908May 23, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: CONTACT STATES THE BRAKES PULSATE WHICH CAUSES THE VEHICLE TO SHAKE. THE BRAKES HAVE BEEN REPLACED ONCE, BUT REPAIRED 3 TIMES. THE PROBLEM CONTINUES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121919May 23, 2005
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: CONSUMER HAD TO REPLACE BRAKES, PADS, AND ROTORS 4 TIMES IN 9,000 MILES. WHEN APPLYING BRAKES CAR WILL SHAKE VIOLENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121344May 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: CONTACT STATES THE ROTORS ON THE VEHICLE WARP AND CAUSE THE VEHICLE TO SHAKE. THE ROTORS HAVE BEEN REPLACED 4 TIMES, THEY NEED TO BE REPLACED FOR THE 5TH TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119135April 25, 2005
SERVICE BRAKES, HYDRAULIC
2002 JEEP GRAND CHEROKEE EXPERIENCED PROBLEMS WITH THE ROTOR AND PADS.*MR THE DEALER REPLACED THE ROTORS AND PADS AT 20000 MILES AND 29000 AT 35000 THE ROTORS HAD TO BE RESURFACED. AT 37000 THE ROTORS HAD TO BE REPLACED AGAIN. NOW AT 39000 MILES THE BRAKES ARE BECOMING A PROBLEM AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118314April 23, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
WHEN I PUT MY CAR IN DRIVE, THERE WAS A LOUD BANG - SOUNDED LIKE THE CAR WAS SHOT, SO I PULLED OVER. COOLANT WAS LEAKING OUT AND THERE WERE PIECES OF BLACK PLASTIC ALL OVER THE GROUND. WHEN I LIFTED THE HOOD, I FOUND THAT ONLY HALF MY FAN WAS ATTACHED. THE OTHER HALF APPARENTLY BROKE OFF AND BLEW THREW MY RADIATOR. I HAD TO REPLACE THE FAN, MOTOR, RADIATOR, THE FAN SHROUD AND COOLANT. THE GARAGE SAID THEY HAD NEVER SEEN ANYTHING LIKE IT. THIS WAS AN EXPENSIVE REPAIR WITH NO WARNING SIGNS. THE CAR IS PAMPERED AND MAINTAINED WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117946April 15, 2005
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WAS STOPPED AT A SERVICE STATION, WHEN I PLACED THE CAR INTO GEAR IT LURCHED BACK AS IT PASSED THROUGH REVERSE ,AND THEN WENT FORWARD AT FULL THROTTLE. THE JEEP CANNOT BE PUT INTO GEAR WITHOUT DEPRESSING THE BRAKES. THE BRAKES DID NOT HOLD WHEN THE VEHICLE WAS A FULL THROTTLE. IF I HAD NOT DRIVEN IT INTO A POLE I WOULD HAVE HIT NUMEROUS OTHER CARS. THE JEEP DEALER WAS UNABLE TO FIND ANY PROBLEM WITH THE VEHICLE. I AM VERY CERTAIN THAT I HAD MY FOOT ON THE BRAKE AND NOT ON THE ACCELERATOR.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10116754April 11, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WARPED BRAKE ROTORS . . . JEEP HAS A MAJOR PROBLEM WITH THIS POTENTIAL SAFETY ISSUE AND REFUSES TO ACKNOWLEDGE OR CORRECT THE PROBLEM. SHAME ON THEM FOR NOT REPLACING THEIR FAULTY PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112967April 6, 2005
STEERING
WHILE ATTEMPTING TO SLOW DOWN FROM HIGH OR LOW SPEEDS THE STEERING VIBRATED VIOLENTLY. THE DEALER STATED THE ROTORS NEED TO BE REPLACED. *JB WHEN ATTEMPTING TO STOP OR SLOW DOWN, THE VEHICLE VIBRATES. CONSUMER WAS TOLD BY DEALERSHIP THAT THERE WAS NOTHING WRONG WITH THE ROTORS. THE CONDITION WORSENS EVERY 3,000 MILES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116286April 3, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
VIBRATION OF THE STEERING WHEEL, FLOOR, SEAT, INSTRUMENT PANEL & FMINOR PEDAL PULSATION (BRAKE ROUGHESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. THIS CONDITION MAY BE CASUED BY THICKNESS VARIATION OF THE BRAKE ROTOR SYSTEM. TO CORRECT THIS PROBLEM BRAKES & CALIPERS MUST BE REPLACED. I FEEL THAT ANYTHING HAVING TO DO WITH THE BRAKES ON A VEHICLE SHOULD BE THE RESPONSIBILITY OF THE VEHICLE MANUFACTURE TO CORRECT. I CONSIDER BRAKES A LIFE/DEATH SITUATION. THERE IS A TECHNICAL SERVICE BULLETIN FROM JEEP # 05-0036-02 REV. B, DATE 12/16/2002.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116295April 3, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FAULTY DUAL CLIMATE CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116252April 2, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I OWN A 2002 JEEP GRAND CHEROKEE, IN LESS THAN 3 YRS, THE HEATING ACTUATORS AND SWITCHING BAFFLES FOR HEAT/COOLING SPLIT TEMPERATURE. CONTROL HAS FAILED AFTER THIS SHORT TIME, WHICH IS A DESIGN ISSUE ! WARRANTY DID NOT COVER THE COST TO REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116268April 2, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELLERATOR STUCK SEVERAL TIMES OVER A 24 HR PERIOD. CAR WAS A JEEP CHEROKE 2002 JEEP [XXX]. THE LAST TIME THE ACCELERATOR STUCK REQUIRED THE DRIVER TO DRIVE THE JEEP OFF THE ROAD AND HIT A TREE TO STOP THE CAR. JEEP WAS TOTALED - NO ADDITIONAL INVESTIGATION DONE BY DEALERSHIP OR INSURANCE COMPANY.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10117207March 31, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPER ARM BROKE AND HAD TO BE REPLACED BECAUSE IT WAS SCRAPING THE WINDOW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113277March 30, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 15000 MILES THE ROTORS WARPED. AS A RESULT, WHEN APPLYING THE BRAKES THE FRONT END SHOOK VIOLENTLY. THE PART WAS REPLACED THREE TIMES. HOWEVER, PROBLEM RECURRED. *AK CONSUMER WAS TOLD BY JEEP THAT THIS IS A PROBLEM IN ALL GRAND CHEROKEE SINCE 1999 AND THAT THERE IS NO FIX (AFTER MARKET ROTOR WILL NOT FIX THE PROBLEM). *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114709March 25, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I HAVE A 2002 JEEP GRAND CHEROKEE LAREDO, MANUFACTURED 8-2001. IN NOVEMBER 2004, THE CAR BEGAN TO HAVE A HARD START TO IT. THE LONGER THE CAR SAT, THE LONGER IT TOOK TO START IT. SOMETIMES THE CRANKING WENT ON FOR ABOUT 10 SECONDS. IT WOULD DO THIS FOR 2-3 WEEKS AND THEN STOP FOR 2-3 WEEKS AND THEN REPEAT THE CYCLE. THE CHECK ENGINE LIGHT CAME ON AND THE MESAGE WAS 341: MEANING CAMSHAFT SENSOR MALFUNCTION. IT IS INVOLVED IN RELAYING POWER TO THE ENGINE AND, IF IT FAILED, COULD RESULT IN LOSS OF POWER WHILE IN MOTION. I SPENT $220 TO HAVE IT FIXED. HOWEVER, THE HARD START STILL CONTINUED. I WENT TO A JEEP DEALERSHIP WHERE THEY TOLD ME, WITHOUT A DOUBT, THAT IT WAS THE FUEL PUMP. I ASKED THEM HOW IN 3 MINUTES THEY COULD KNOW THAT. THEY TOLD ME THAT THERE HAS BEEN A REALLY HIGH FAILURE RATE OF THE FUEL PUMP MODEL WHICH WAS INSTALLED IN MY CAR. THEY TOLD ME THAT IT HAS BEEN A PERSISTENT PROBLEM IN GRAND CHEROKEES IN YEARS 1999-2003. I ASKED WHY THEY HAD NOT ISSUED A RECALL OR INVESTIGATIOIN AND THE SERVICE ASSISTANT TOLD ME THAT THE COST TO REPLACE THESE FUEL PUMPS WOULD BE EXHORBITANT IF DONE ACROSS A MASS SCALE. HOWEVER, HE WAS MORE THAN HAPPY TO GIVE ME A $550 BILL TO HAVE THE FUEL PUMP REPLACED. I HAD NO CHOICE BUT TO PAY IT BECAUSE, AT SOME POINT, IT WOULD FAIL ALTOGETHER RESULTING IN AN INOPERABLE VEHICLE. MY COMPLAINT IS THIS: IF THEY ARE AWARE OF A SERIOUS FUEL SYSTEM FAILURE THAT IS WIDESPREAD AND THEY REFUSE TO PUBLICLY ACKNOWLEDGE THIS FUEL SYSTEM FAILURE, IS THERE SOMETHING THAT NHTSA CAN DO? I ALSO WANT TO REPORT THIS FUEL SYSTEM FAILURE IN THIS COMPLAINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114718March 25, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT CAME ON WHILE DRIVING. DEALER SAID IT COULD BE CAUSED BY A NUMBER OF PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114720March 25, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAD THE EXACT SAME PROBLEM AS BELOW. HAD IT REPAIRED AND THE DEALERSHIP SAYS THEY REPAIR 2 - 3 EVERY WEEK AND THEY EVEN GAVE ME A COPY OF THE SERVICE BULLETIN THAT JEEP PUTS OUT TO THEIR MECHANICS. SERVICE MANAGER SAYS HE HAS COMPLAINED TO JEEP ABOUT RECALLING BUT THEY TOLD HIM IT WAS TOO EXPENSIVE OF A PART AND NOT A SAFETY ISSUE. 2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114402March 21, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, AIR:DRUM:SHOES/LININGS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
THE ROTORS IN MY GRAND CHEROKEE HAVE FAILED EARLY ON MY 2002. I HAD TO HAVE THEM REPLACED--UNDER 5000 MILES--THEN AT 22000 THEY FAILED AGAIN AND THIS TIME THEY CUT THEM DOWN--NOW AT 35000, I HAVE TO HAVE THEM REPLACED. THESE ARE CHRYSLER / MOPAR PARTS--THIS IS A JEEP--LIKE A TRUCK--SO WHY IS THIS A PROBLEM--NOT ONLY I HAVE HAD THIS PROBLEM--WHEN SPEAKING WITH FULLERTON, IN SOMERVILLE NJ, I WAS TOLD BY THE SERVICE MANAGER THAT IT HAS BEEN A PROBLEM AND EVEN HIS WIFE'S JEEP DID IT--HOWEVER SINCE HE REPLACED WITH A NON CHRYSLER/MOPAR PART, HE HAS NOT SEEN ANY CONTINUING PROBLEMS. I FEEL THAT THESE PARTS ARE DEFECTIVE AND SINCE THIS IS THE 3RD TIME OF THIS HAPPENING, I AM ANNOYED. I CALLED THE CHRYSLER CONSUMER LINE AND I WAS TOLD THAT IF I HAD CALLED BEFORE THE VEHICLE WAS REPAIRED, THAT MAYBE SOME OF THE COST COULD HAVE BEEN ADJUSTED--THIS IS AFTER THE FACT- CAN ANYTHING BE DONE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115616March 14, 2005
WHEELS:RIM
TWO OF THE WHEELS ON THE CONSUMER'S 2002 JEEP GRAND CHEROKEE LEAKED AIR DUE TO RUST. *NM THE CONSUMER WAS TOLD THE INSIDE OF THE RIM WAS RUSTING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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