Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10127133June 30, 2005
SERVICE BRAKES, AIR:DISC:ROTOR
13 MONTHS AND A LITTLE OVER 13,000 MILES AFTER LEASING MY BRAND NEW 2004 GRAND CHEROKEE, THE STEERING WHEEL WAS SHAKING UNCONTROLLABLY EVERY TIME I'D I HIT THE BRAKES. I TOOK THE TRUCK TO THE DEALER AND THEY SAID THE ROTORS WERE DEFECTIVE, AFTER A LONG DISCUSSION AND MANY BACK AND FORTH THE SVCE. MANAGER AT THE DEALER DECIDED TO REPLACE THE FRONT ROTORS AT NO COST TO ME. NOW 10 MONTHS LATER THE PROBLEM RETURNED. WENT BACK TO THE DEALER, BUT THIS TIME THEY TELL ME THE ROTORS ARE DAMAGED AGAIN, BUT I'LL HAVE TO PAY FOR THE REPAIR, WHICH TOTAL COST IS OVER $300. NOW AT 26,624 MILES, THEY NEED TO BE REPLACED AGAIN, WHAT'S GOING ON? AFTER A FRIEND OF MINE SEARCH THE WEB, SHE FOUND OUT THAT THIS IS THE SAME PROBLEM MANY 2004 GRAND CHEROKEE OWNERS HAVE ENCOUNTERED. IS THIS A FACTORY DEFECT? EVEN THOUGH CHRYSLER DOESN'T ACKNOWLEDGE IT. CAN ROTORS GET DAMAGED IN SUCH A SHORT PERIOD OF TIME, THIS IS THE SECOND TIME I LEASED A JEEP, I NEVER HAD THIS PROBLEM WITH MY 2000 JEEP. IS ANYTHING BEING DONE ABOUT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126946June 28, 2005
SERVICE BRAKES, AIR:DISC:ROTOR
2004 JEEP GRAND CHEROKEE - ALL FOUR BRAKE ROTORS WARPED AT 20,000 MILES OF NORMAL DRIVING (NO TRAILER, ETC.). DEALER MACHINED THE ROTORS. SUSPECT WARPING WILL OCCUR AGAIN IN LESS THAN 20,000 MILES AS LESS METAL ON ROTORS NOW. DEALER MEASURED BRAKE PADS AT 60% REAR AND 50% FRONT, SO THOSE COMPONENTS SEEM OK. THERE IS SOMETHING IN THE DESIGN AND/OR MANUFACTURE OF THE BRAKES THAT CAUSES WARPING. FORTUNATELY, NO ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126950June 28, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: CONSUMER COMPLAINED ABOUT A BRAKING PROBLEM, WARPED FRONT/REAR ROTORS. CONSUMER THE PROBLEM FIXED TODAY. WHEN APPLYING THE BRAKES THE PEDAL PULSED AND LOST BRAKE POWER WITH ONLY 20,000 MILES ON VEHICLE. CONSUMER SAID VEHICLE DID NOT PULL TRAILERS, MAKE JACK RABBIT STOPS, OR ANYTHING THAT WOULD CAUSE SUCH A PROBLEM. VEHICLE WAS SERVICED REGULARLY BY THE DEALER IT WAS PURCHASED. THE ROTORS WERE TURNED INSTEAD OF BEING REPLACED. O CONSUMER EXPECTED THIS PROBLEM TO RECUR, AND FELT THAT WAS A MANUFACTURING DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126954June 28, 2005
UNKNOWN OR OTHER, CHILD SEAT:HARNESS:STRAP/WEBBING, CHILD SEAT:HANDLE (INFANT)
DT: CONSUMER COMPLAINED THAT THE BELT WILL NOT STAY IN THE CHILD'S SAFETY SEAT. THE HARNESS THAT KEEPS THE CHILD IN THE SEAT WILL NOT STAY IN THE SEAT. IT DISCONNECTS FROM THE SEAT AT TIMES. HAD TO RIG UP THE HARNESS SO THAT CHILD WILL STAY IN THE CAR SEAT. ALSO, HANDLE DOES NOT LOCK. WHILE PUTTING CHILD IN THE CAR SEAT IT DUMPED HIM OUT OF THE CAR SEAT TWICE. HE SUSTAINED INJURIES, HITTING HIS FACE AND HEAD. CONSUMER CALLED THE MANUFACTURER, AND THEY DID NOT FIX THIS CAR SEAT. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10126515June 24, 2005
SERVICE BRAKES, AIR:DISC:ROTOR
BRAKES DEVELOPED VIBRATION AT HIGHWAY SPEEDS WHEN TRYING TO SLOW DOWN. I AM SUSPECTING WARPED ROTORS WHICH SHOULD NOT HAPPEN AT 34000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124432June 24, 2005
VEHICLE SPEED CONTROL
DT: WHEN THE CAR IS GOING VERY SLOW AND CONSUMER APPLIES THE BRAKES THE CAR ACCELERATES FORWARD. THIS INCIDENT DID RESULT IN AN ACCIDENT.*AK *SB *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10126167June 22, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DRIVING AT 65 MPH I CAME UPON AN ACCIDENT AND HAD TO BRAKE RAPIDLY. WHEN I APPLIED THE BRAKE THE CAR SHOOK VIOLENTLY AND WENT INTO AN UNCONTROBLE SPIN AND ENDED UP FACING ONCOMMING TRAFIC IN THE OPPOSING LANE. TOOK THE CAR 2004 JEEP GC TO THE DEALER TO CHECK OUT WHY THIS HAPPENED THE DEALER SAID THE FRONT ROTORS WERE WARPED AND HAD BE REPLACED AND WAS NOT UNDER WARRENTEE HE ALSO STATEDTHEY GET 40 OR MORE JGC IN FOR BRAKE WORK A MONTH.AM I MISSING SOMETHING HERE? ??
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10125898June 20, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: THE FRONT AND REAR ROTORS, AND BRAKE PADS NEED TO BE CHANGED EVERY 2 TO 3,000 VEHICLE. TOOK VEHICLE TO THE DEALERS, THEY SAID IT WAS BECAUSE CONSUMER RODE THE BRAKES. BUT THIS WAS FOURTH JEEP VEHICLE AND DRIVING PATTERN HAD NOT CHANGED. ONLY 12,000 MILES ON THE VEHICLE. TOOK VEHICLE TO INDEPENDENT MECHANIC, WHO DETERMINED IT WAS NOT NORMAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125072June 13, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
DT: THE BRAKES DON'T WORK PROPERLY WHEN COMING TO A STOP HIT A COUPLE BUMPS AND PEDAL HAD TO BE PUSHED TO THE FLOOR , AND THE ABS DIDN'T COME ON . TOOK VEHICLE TO T TO DEALER, AND THEY REPLACED MASTER CYLINDER, BUT IS DOING THE SAME THING. IT STOPS BUT THE PEDAL STILL GOES TO THE FLOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124864June 9, 2005
SERVICE BRAKES, HYDRAULIC
I LEFT A DOCTOR'S APPOINTMENT AND TURNED OUT OF THE PARKING AREA TO FIND THAT MY BRAKES WERE VERY SPONGY AND IT TOOK ME ABOUT 15 FEET TO COME TO A COMPLETE STOP AFTER ONLY GOING 8-10 MPH. AT THE NEXT STOP SIGN MY BRAKES COMPLETELY FAILED, I COULD PUMP THEM UP BUT THEY WENT STRAIGHT TO THE GROUND AFTERWARDS. I DROVE INTO A BUSY STREET BECAUSE I COULD NOT GET THEM TO STOP AND COLLIDED WITH ANOTHER CAR GOING AROUND 45 MPH. MY AIRBAGS DID NOT GO OFF NOR DID MY SEATBELT LOCK WHEN I STRUCK THE CAR. AT THE SCENE THE POLICE OFFICER NOTED THAT THE BREAKS PUMPED UP BUT WERE VERY SPONGY WHEN PUSHING THEM DOWN. HOWEVER, THE DEALER FINDS THAT THERE IS NOTHING WRONG WITH THE BREAKING SYSTEM CURRENTLY. I AM GOING TO HAVE A CHRYSLER AUTHORIZED REPRESENTATIVE COME AND INSPECT THE SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10124136June 3, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
OUR 2003 MODEL YEAR JEEP GRAND CHEROKEE HAS TERRIBLE BRAKE ROTORS. THE JEEP IS USED BY MY WIFE FOR A DAILY DRIVER. WE LIVE IN OHIO IN A FAIRLY FLAT AREA. THE VEHICLE IS DRIVEN IN TOWN 95% OF THE TIME. THE VAST MAJORITY OF THAT TIME IS ON THE SAME ROAD WITH A SPEED LIMIT OF 35MPH. IT IS NOT A CONGESTED AREA THAT REQUIRES SIGNIFICANT AND OR SUDDEN BRAKING. THE ROTORS BEGAN TO WARP AROUND 5,000 MILES. THE NEXT SCHEDULED OIL CHANGE WAS AROUND 8000 MILES, AND WE HAD THEM REPLACED AT THAT POINT. THE ROTORS WARPED SEVERELY AGAIN AROUND 20,000 MILES. AT WHICH POINT THE DEALER FOOLED MY WIFE INTO PAYING THEM FOR REPLACEMENT CHRYSLER ROTORS AS THE BRAKE WARRANTY WAS NEITHER COVERED UNDER THE 3/36 BUMPER-TO-BUMPER WARRANTY NOR THE 7-70 POWERTRAIN WARRANTY. IF I HAD NOT THOUGHT THEM TO BE UNDER WARRANTY, I WOULD HAVE NEVER HAD THE DEALERSHIP REPLACE THEM WITH COMPONENTS OF SUCH SHODDY QUALITY THAT THEY WILL WARP AGAIN INSIDE OF ONE CALENDAR YEAR. THE SERVICE MANAGER TOLD MY WIFE THAT ROTORS SHOULD ONLY LAST 10,000 MILES. I AM AN AUTOMOTIVE MECHANICAL ENGINEER. I UINDERSTAND THAT THE FACTORS THAT CONTRIBUTE TO ROTOR WARPAGE ARE ONLY HEAT AND INSTALLATION. GIVEN THE USE OF THIS VEHICLE (WE DON'T EVEN HAVE A TOW PACKAGE), EXCESSIVE HEAT CAN BE ELIMINATED. THE FAILURE MODE ELIMINATES IMPROPER INSTALLATION. POOR QUALITY MATERIAL, NOT ENOUGH MATERIAL, AND INADEQUATE MANUFACTURING PROCESSES COULD CAUSE WARPAGE WITH SIGNIFICNATLY LOWER HEAT THREASHOLD. SINCE CHRYSLER AND NOW DC HAS BEEN HAVING THE PROBLEM FOR DECADES, AND THEY HAVE CHANGED THE CALIPERS IN THE '02 MODEL YEAR, I SUGGEST THAT NHTSA PRESSURE DC TO UPGRADE THE QUALITY OF THE ROTORS. ALL THEY HAVE TO DO IS SHED HEAT AND TAKE THE WEAR OF THE BRAKE PADS ON THEIR SURFACE. IT IS ONE OF THE MORE SIMPLE COMPONENTS IN A VEHICLE. I WOULD SUGGEST THAT THEY NOT ONLY REPLACE THE ROTORS FOR ALL GRAND CHEROKEE OWNERS, BUT REPLACE THEM WITH A REPUTABLE NAME (NON DC OEM) ROTORS. THIS WOULD ALLEVIATE ALL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124034June 2, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WARPED BRAKE ROTORS AT AROUND 24,000 MILES ARE CAUSING A STRONG VECHICLE SHUDDER ON MY 2004 JEEP GRAND CHEROKEE WHEN BRAKING. THIS COULD LEAD TO INCREASED BRAKING DISTANCE AND A LOSS OF VECHICLE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122109May 25, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: CONSUMER HAD AN ACCIDENT TODAY. CONSUMER WAS ABOUT TO MAKE A LEFT, A CAR WAS BRAKING AHEAD AND THE CONSUMER HIT THE BRAKE. THE CONSUMERS BREAKS DID NOT RESPOND. THE TACHOMETER WAS GOING UP. CONSUMER HIT BRAKES A SECOND TIME, STILL DID NOT WORK. CONSUMER HIT OTHER VEHICLE, AND THEN VEHICLE STOPPED. PREVIOUS WARNING. TOOK VEHICLE TO REPAIR SHOP, MECHANIC SAID IT JUST NEEDED AN OIL CHANGE. LAST FRIDAY AT ONE POINT IT SEEMED LIKE THE BRAKES DIDN'T GRAB. JEEP STATED THERE WAS A SERVICE ALERT OR RECALL.*AK IN THE PAST CONSUMER ASKED FOR INFORMATION ABOUT THIS PROBLEM, WHEN THE DRIVER TRIES TO SLAM ON BRAKES INSTEAD HITS BOTH THE GAS AND BRAKE PEDAL BECAUSE OF IT BEING SO CLOSE TOGETHER.*SB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10121911May 23, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2004 JEEP GRAND CHEROKEE WITH 15,000 MILES. THE FRONT BRAKE ROTORS HAD TO BE REPLACED AT 7738 MILES, AND NOW AGAIN AT 15,440 MILES. THE WARPING OF THE ROTORS MAKES THE CAR UNSTABLE AND I HAVE ALMOST BEEN IN A FEW SERIOUS ACCIDENTS, AND DID HAVE ONE COLLISION DUE TO THIS PROBLEM. THESE ROTORS ARE FLIMSY AND SHOULD BE REPLACED WITH A BETTER QUALITY PART
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10089822May 23, 2005
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THIS CAR STALLED NO LESS THAN 12 TIMES. AFRAID TO PULL INTO TRAFFIC WITH THIS CAR. POWER STEERING LEAKED, CLICKING NOISE FROM TRANSMISSION WHEN PUT INTO GEAR. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121760May 21, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN BREAKING TO COME TO A STOP AT A STOP LIGHT, SLOWLY ROLLING AT ABOUT 5 MPH, THE CAR SUDDENLY ACCELERATED ON ITS OWN AND LURCHED FORWARD. I HAD TO PRESS DOWN ON THE BREAK PEDAL VERY HARD TO STOP THE CAR, THE SAME TIME IT WAS ACCELERATING. THIS LASTED ABOUT 2 SECONDS, AND THEN THE ACCELERATION STOPPED. WHEN I RETURNED HOME I TOOK THE CAR INTO THE DEALER AND THE DEALER SAID THAT IT WOULD PROBABLY NOT BE ABLE TO DIAGNOSE THE PROBLEM UNLESS IT DID IT AGAIN WHEN I TOOK IT IN. IT HAS NOT HAPPENED AGAIN SINCE. THE AUTO IS A 2004 JEEP GRAND CHEROKEE WITH A V-8 ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121001May 16, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT; FRONT BRAKE ROTORS HAVE BEEN REPLACED TWICE AND REDONE ONCE WITHIN 25,000 MILES. WHEN BRAKE PRESSURE IS APPLIED THERE IS MAJOR VIBRATION FROM THE STEERING WHEEL. AFTER CURRENT RESURFACE NO PROBLEMS AS OF NOW. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121026May 16, 2005
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I WAS PUSHED OFF THE ROAD DURING A SNOWSTORM BY A SEMI TRACTOR/TRAILER AND HIT A CEMENT BARRIER ON I480 WITH MY 2004 JEEP GRAND CHEROKEE. UPON ESTIMATING THE DAMAGES, I WAS TOLD THAT I HAD LEFT FRONT RAIL DAMAGE THAT REQUIRES REPLACEMENT. AFTER 3 WEEKS THE REPAIR FACILITY WAS UNABLE TO LOCATE A REPLACEMENT RAIL FOR MY VEHICLE (THEY WERE TOLD THAT THE PART WAS UNAVAILABLE). ON 5/11/05 I CALLED DAIMLER-CHRYSLER MYSELF TO FIND OUT WHAT IS GOING ON, AND WHY THERE ARE NO RAILS AVAILABLE FOR A 2004 (ONE MODEL YEAR OLD) VEHICLE. I WAS TOLD BY THE 1ST PERSON I SPOKE WITH (ERIC) THAT THE REASON A RAIL COULD NOT BE FOUND IS BECAUSE THEY ARE DEFECTIVE WITH WELDING ISSUES AND BEING RECALLED. I ASKED WHY I WASN'T NOTIFIED BY DAIMLER CHRYSLER AND HE DIDN'T KNOW. HE TOOK DOWN ALL MY INFORMATION AND SAID THAT HE WAS SENDING MY FILE TO THEIR PARTS DEPARTMENT TO DO A WORLD WIDE SEARCH FOR A RAIL AND HE WOULD GET BACK TO ME IN A COUPLE DAYS. BY LATE AFTERNOON ON 5/13/05 I HAD NOT HEARD BACK FROM DAIMLER CHRYSLER, SO I CALLED BACK. I TOLD MY STORY TO 3 MORE PEOPLE THAT I WAS TRANSFERRED AROUND TO, AND THE LAST PERSON I SPOKE TO WAS GEOFF, HE WAS RUDE, TRIED TO INTIMIDATE ME, TELLING ME THAT I HAD NO BUSINESS CALLING THERE, I WAS DOING THE LEGWORK FOR MY INSURANCE COMPANY, AND I TOLD HIM THAT I HAD EVERY RIGHT TO CALL AS I AM THE VEHICLE OWNER. BOTTOM LINE, THEY CAN PRODUCE A RAIL FOR MY VEHICLE AS EARLY AS JUNE 1, 2005, BUT NO GUARANTEE THAT IT WILL BE THAT DATE. I FEEL THAT I HAVE GOTTEN THE TOTAL RUN AROUND AND HAVE BEEN FORCED TO USE A RENTAL CAR FOR 4 WEEKS NOW, BECAUSE OF DAIMLER CHRYSLER'S FAILURE TO PROVIDE PARTS FOR A 2004 MODEL YEAR VEHICLE WHICH I UNDERSTAND THEY SHOULD HAVE IN STOCK FOR A 10 YEAR PERIOD.(BY FEDERAL LAW). I AM TOTALLY FRUSTRATED BY THEIR LACK OF ASSISTANCE AND EMPATHY FOR MY SITUATION, AND WANT TO KNOW WHAT RECOURSE I MAY HAVE AGAINST THEM OR THE GOVERNMENT FOR FAILURE TO PRODUCE A PART FOR A CAR THAT IS ONE MODEL YEAR OLD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10119064May 13, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKES PULSATED BECAUSE THE FRONT ROTORS WERE WARPED. THE DEALERSHIP RE-SURFACED THE ROTORS AND REPLACED THE BRAKE SHOES, BUT THE FAILURE HAS RECURRED. THIS IS A COMMON FAILURE WITH THESE VEHICLES , IN WHICH THE DEALERSHIP AND MANUFACTURER ARE AWARE OF. *JB THE BRAKE PROBLEM BEGAN INITIALLY AT ABOUT 17,000 MILES AND BECAME PROGRESSIVELY WORSE. RESURFACED ROTORS AT 20,000 MILES AND THEY BEGAN EXHIBITING PROBLEMS AT ABOUT 22,500 MILES. PROBLEM IS CONTINUING TO WORSEN. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120761May 12, 2005
AIR BAGS:FRONTAL
MY WIFE HAD A FRONT END COLLISION ON FRIDAY 5-6-05 WITH OUR 2004 JEEP GRAND CHEROKEE. THE AIR BAG FAILED TO DEPLOY. MY WIFE SUSTAINED A HEAD TRAUMA INJURY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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