Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10170898October 16, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKING AT ANY SPEED GREATER THAN 20 MPH THE VEHICLE SHAKES VIOLENTLY. DAIMLER CHRYSLER STATED THE VEHICLE HAD TOO MANY MILES ON IT (15,000) AND WOULD NOT DO ANYTHING FOR ME. AFTER GETTING THE BRAKES FIXED I WAS TOLD THAT THIS IS A COMMON PROBLEM FOR THE JEEPS AND THAT THE ROTORS WERE BAD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170572October 11, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JEEP GRAND CHEROKEE FIRE. I HAD A FIRE IN MY UP 2004 JEEP . AT THE TIME MY INSURANCE CO FIRE EXPERT COULD NOT FIND THE CAUSE ,ONLY THAT IT STARTED IN THE CAB ON THE DRIVER'S SIDE. THE VEHICLE WAS BURNT TOO BADLY TOO DETERMINE THE EXACT CAUSE. WE CALLED CHRYSLER AND ASKED FOR THEM TOO INVESTIGATE. THEY SENT THEIR FIRE EXPERT OUT. THEY WOULD NEVER GIVE US THE FINDINGS THEY KEPT REFERRING US TOO OUR INSURANCE CO. NOW THERE IS A RECALL ON THIS VEHICLE FOR FIRE CAUSE BY THE HEATED SEATS. WE ARE TRYING TOO GET CHRYSLER TOO LOOK AT OUR CASE AGAIN BUT WITH NO LUCK. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10170257October 9, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I RECEIVED A RECALL FOR MY JEEP FOR THE HEATING ELEMENTS IN THE SEATS THAT MAY OVERHEAT AND CAUSE A FIRE. MY DEALER TELLS ME THAT IT WILL TAKE OVER A MONTH FOR THEM TO GET THE PARTS IN FOR THE RECALL. I BELIEVE THIS IS TOO LONG AND I REALLY QUESTION JEEP'S (DAIMLER/CHRYSLER) PRIORITIES SINCE THEY CONTINUE TO SEND OUT NEW VEHICLES WITH THE SAFE ELEMENTS IN THEM WHILE ALLOWING THEIR PREVIOUS CUSTOMERS TO DRIVE AROUND IN UNSAFE VEHICLES WHILE WAITING FOR NEW HEATING ELEMENTS TO SHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171191October 4, 2006
SERVICE BRAKES, HYDRAULIC
2004 GRAND CHEROKEE BEGAN PULSATING AND VIBRATING MAKE IT HARD TO KEEP STEERING WHEEL STEADY. *TS THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE ROTORS WERE RESURFACED. THIS ALLEVIATED THE VIBRATION TEMPORARILY. NEXT THE FRONT AND REAR BRAKES HAD TO BE REPLACED AND THE FRONT AND REAR ROTORS HAD TO BE RESURFACED. AFTER THE REPAIRS WERE MADE THE CONSUMER WAS TOLD ABOUT A BRAKE RECALL FRO THE 2004 JEEP. THE CONCERN WAS THEN TOLD THE SEND COPIES OF INVOICES ALONG WITH CANCELLED CHECK TO THE MANUFACTURER FOR REIMBURSEMENT. THE MANUFACTURER ONLY PROVIDED THE CONSUMER WITH A PARTIAL REIMBURSEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169543September 28, 2006
STEERING
HAVE A WHISTLING NOISE IN STEERING AND DEALER HAVE TRIED 6 TIMES TO FIX INCLUDING REPLACING STEERING BOX. NOW VEHICLE MAKES WHISTLING NOISE AND A KNOCKING NOISE IN THE STEERING AREA. 3 OF 6 DEALERS SAY THAT IT CANT BE REPAIRED AND THAT IT IS NOT NORMAL BUT CANT GET CHRYSLER TO RESPOND. THIS IS A LEASE VEHICLE AND I WANT OUT OF VEHICLE BUT HAVE TO HAVE TRANSPORTATION DUE TO MY JOB. I AM AFRAID SOMETHING WILL HAPPEN TO THE STEERING ONE DAY WHILE TRAVELING. THE VEHICLE HAS BEEN INTO THE DEALER(S) 25 TIMES AND OUT OF SERVICE AT LEAST 45+ DAYS. THEY HAVE REPLACED POWER STEERING PUMP 2XS, L WINDSHIELD, SEALED ANOTHER WINDSHIELD, DRAINED POWER STEERING LINES TWICE AND REPLACED STEERING BOX. I LEASED VEHICLE IN 9/04, WITH FIRST REPAIR ATTEMPT IN 10/04 AND HAVE OVER 25 TIMES IN SHOP SINCE LAST 2 YEARS. HELP ME GET OUT OF THIS LEASE VEHICLE? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168865September 21, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH ON A CITY STREET, THE ENGINE STALLED AND THERE WAS A LOSS OF ALL VEHICLE POWER WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO SIDE OF THE ROAD. THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER WHO DETERMINED THE CRANK CASE SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168882September 21, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING, MY REAR RIGHT PASSENGER SIDE WINDOW ASSEMBLY FAILED ALLOWING WINDOW TO SLIDE ALL OF THE WAY DOWN. THE SUDDEN NOISE STARTLED ME AND NEARLY CAUSED ME TO CRASH. THIS IS THE SECOND TIME THAT THIS HAS OCCURRED BUT THE 1ST TIME IT HAPPENED TO THE FRONT PASSENGER SIDE WINDOW. THE DEALER SHIP HAS CHARGED ME OVER $500 EACH TIME THEY REPLACE THE PART. I REPORTED THIS TO DAIMLER-CHRYSLER AND THEY TOLD ME THE WERE "DOCUMENTING MY CONCERN". I AM SCARED TO DRIVE THIS VEHICLE. PLEASE WARN OTHERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168370September 15, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT*: THE CONTACT STATED WHILE HAVING OTHER REPAIRS ON THE VEHICLE, THE DEALERSHIP DETERMINED THE REAR ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE REPAIRS WERE NOT MADE AND THERE WAS A VIBRATION IN THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169081September 13, 2006
SERVICE BRAKES, HYDRAULIC
2004 JEEP GRAND CHEROKEE FRONT AND REAR BRAKES WERE PULSATING WHILE BRAKE PEDAL WAS DEPRESSED. MECHANIC DETERMINED THE FRONT AND REAR ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. *KB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167666September 8, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON MOUNTAIN ROADS UNDER NORMAL ROAD CONDITIONS, THE VEHICLE PULLED TO EITHER SIDE WHEN TURNS OR BRAKING WERE MADE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE FRONT WHEEL ROTORS HAD TO BE REPLACED DUE NORMAL WEAR AND TEAR, HOWEVER THE VEHICLE HAD ONLY 29000 MILES. THE FRONT WHEEL ROTORS WERE REPLACED BUT THE PROBLEM PERSISTED AND THE DEALERSHIP DETERMINED AGAIN THE FRONT ROTORS HAD TO BE REPLACED WHEN THEY HAD BEEN IN USE FOR ONLY 11000 MILES. THE DEALERSHIP INSISTED THAT IT WAS CONSIDERED NORMAL WEAR AND TEAR. THE MANUFACTURER WAS CONTACTED WHO AGREED TO REIMBURSED THE SECOND ROTORS REPLACEMENT BUT REFUSED TO RECOGNIZE RESPONSIBILITIES FOR THE FIRST REPLACEMENT. THE CONTACT WAS VERY CONCERNED ABOUT THE DEFECTIVE BRAKES BECAUSE THE VEHICLE HAD TO BE DRIVEN ON MOUNTAIN ROADS ON A REGULAR BASIS. UPDATED 10/04/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167407September 5, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 45 MPH AND THE AIR BAGS DID NOT DEPLOY. BOTH PASSENGERS IN THE VEHICLE SUSTAINED INJURIES. THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AND SEAT BELTS WERE WORN BY BOTH PASSENGERS. A POLICE REPORT WAS TAKEN. UPDATED 10/25/2006 - *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10167202September 1, 2006
VEHICLE SPEED CONTROL
I WAS STOPPED AT A STOP SIGN. HAD PUT THE CAR IN PARK AND WHEN PUTTING THE VEHICLE BACK INTO DRIVE, IT ACCELERATED IN REVERSE AND HIT THE TRUCK BEHIND ME. I WAS ABLE TO GET THE VEHICLE IN DRIVE HOWEVER, IT ACCELERATED FORWARD. THE ENTIRE TIME I HAD MY FOOT ON THE BRAKE. I ACCELERATED THROUGH AN INTERSECTION OVER THE CURB AND I BELIEVE BECAUSE I TURNED THE WHEEL AS I WAS HEADING TOWARDS A BLOCK WHEEL THE JEEP SPUN AND I HIT A TREE. THE INSURANCE COMPANY HAS INVESTIGATED THE EVENT. THERE ARE SKID MARKS AND I HAVE PICTURES, WITNESS BEHIND ME STATED MY BRAKES WERE ON THE ENTIRE TIME AND THERE WAS EVIDENCE FROM THE INVESTIGATION THAT THE BRAKES HAD BEEN APPLIED. HOWEVER THE INVESTIGATOR COULD NOT GET THE VEHICLE TO DUPLICATE THE PROBLEM AND THE THROTTLE WAS NOT STICKING. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10167033August 30, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE THE BRAKE WAS APPLIED, THE VEHICLE ROCKED BACK AND FORTH. THE BRAKE PEDAL ALSO PULSATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC REPLACED THE ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167044August 30, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED TWO WEEKS AGO. THERE WERE NO PROBLEMS WITH THE SEATS WHEN THE RECALL LETTER WAS RECEIVED. THE NHTSA RECALL, #06V197000 WAS PERTAINING TO THE SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167075August 30, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 GRAND JEEP CHEROKEE (TRAIL RATED) DROVE THROUGH DRIVE WAY. PUT JEEP IN PARK GOT OUT TO CLOSE GATE BEHIND JEEP. THE JEEP WENT INTO REVERSE BY IT'S SELF. ROLLED OVER A PERSONS FEET KNOCKING HIM TO THE GROUND. FIGHTING WITH MY INSURANCE NOW BECAUSE THEY DON'T WANT TO PAY DAMAGES OR FOR INJURIES . THE JEEP CONTINUED TO ROLL UNTIL IT ROLLED OVER SMALL TREES AND A BIG TREE STOPPED IT. DOING ABOUT $4,000 DAMAGE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10166726August 28, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A POPPING NOISE OCCURRED IN THE LEFT AND RIGHT SIDE OF THE FRONT OF THE VEHICLE WHILE MAKING A RIGHT OR LEFT TURN AND TRAVELING AS LOW AS 5 MPH. THE NOISE DOES NOT OCCUR WHILE TRAVELING STRAIGHT. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHO DETERMINED THE RIGHT SIDE BALL JOINT WAS DEFECTIVE AND WAS REPLACED. ABOUT ONE MONTH LATER THE NOISE REOCCURRED ON THE RIGHT AND LEFT SIDES. THERE IS AN NHTSA RECALL, # 06V288000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE VEHICLE VIN WAS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166480August 24, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
I BOUGHT A 2004 GRAND CHEROKEE,SPECIAL EDITION BRAND NEW. AFTER 6000 MILES I NEEDED NEW FRONT BRAKE ROTORS BECAUSE THEY WERE WARPED AT 8000 MILES I NEEDED NEW REAR BRAKE ROTORS BECAUSE THEY WERE WARPED. AT 12000 MILES I NEEDED NEW FRONT BRAKE ROTORS AGAIN BECAUSE THEY WERE WARPED AT 14000 MILES I NEEDED NEW REAR BRAKE ROTORS BECAUSE THEY WERE WARPED. ALL ROTORS WERE REPLACED WITH GENUINE JEEP PARTS BY A JEEP DEALERSHIP. NOW AT 18100 MILES I NEED NEW FRONT AND REAR BRAKE ROTORS BECAUSE THEY ARE WARPED. I HAVE TO REPLACE THESE ROTORS AT MY OWN EXPENSE. I BELIEVE THAT IT IS RIDICULOUS TO REPLACE ROTORS EVERY 4000 MILES. IT IS A HAZARD, WHEN I COME TO A STOP, THE ENTIRE FRONT END SHAKES! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166223August 22, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT ANY SPEED, THE BRAKES PULSATED AND THERE WAS AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE BRAKE ROTORS WERE WARPED. THE ROTORS WERE REPLACED BUT THE PULSATION RETURNED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED. THE CONSUMER STATED THE ROTORS WERE TOO SMALL FOR THE VEHICLE, WHICH CAUSED THEM TO OVERHEAT AND THE WARP. UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166256August 22, 2006
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THERE WAS A SQUEALING NOISE THAT CAME FROM THE REAR UNDERCARRIAGE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE LEFT REAR AXLE WAS BENT. THE DEALER REPLACED THE LEFT REAR AXLE, BUT THE SQUEALING NOISE PERSISTED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166152August 21, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE PULLED VIOLENTLY TO THE LEFT WHILE THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THREE TIMES FOR BRAKES REPAIRS. AFTER THE LAST INCIDENT THE CONTACT NOTICED THE DEALERSHIP SERVICE DID NOT USE ORIGINAL REPLACEMENT PADS WHICH CREATED SEVERE DAMAGE TO THE PASSENGER SIDE FRONT ROTOR DUE TO METAL TO METAL CONTACT WITH THE CALIPER. THE CONTACT WAS VERY CONCERN BECAUSE DURING THE LAST INCIDENT THE VEHICLE ALMOST HIT THE ROAD RAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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