Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10551327November 7, 2013
STEERING
WHILE MY WIFE WAS BACKING OUT OF THE DRIVEWAY SHE ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT WHEN SHE NOTICED THE STEERING WHEEL WAS TO HARD FOR HER TO TURN. A RED LIGHT SHOWING A PICTURE OF A STEERING WHEEL WAS DISPLAYED IN THE INSTRUMENTAL SCREEN AND THE CAR SEEMED TO BE RUNNING FINE. AFTER THE VEHICLE WAS PULLED BACK I TO THE DRIVEWAY IT WAS SHUT OFF. THE CAR WAS THEN RESTARTED WITH NO FURTHER STEERING ISSUES. JEEP DEALERSHIP WAS CONTACTED AND THEY ADVISED THEY NEVER HEARD OF THIS HAPPENING AND ADVISED THEY WOULD MAKE A NOTE OF IT AND IF HAPPENS AGAIN TO BRING IT TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550778November 4, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ACTIVATED AND THE BRAKES ENGAGED INDEPENDENTLY. THE CONTACT APPLIED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL AND THE VEHICLE BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546342October 1, 2013
STEERING, STRUCTURE
WHILE MAKING A 3-POINT TURN THE POWER STEERING FAILED WITH THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT. AN UNFAMILIAR WARNING LIGHT APPEARED ON THE DASH (WHICH WAS NOT IDENTIFIED IN THE MANUAL OR ON-LINE) CONSISTING OF A RED STEERING WHEEL OVER 2 RED LINES. EVERYTHING ELSE SEEMED TO BE WORKING. I GRAPPLED WITH THE WHEEL TO FINISH THE TURN, THEN TURNED THE ENGINE OFF. AFTER RE-STARTING, THE POWER STEERING WAS WORKING AGAIN. I HAD IT TOWED TO THE DEALER BECAUSE I WAS AFRAID IT WOULD HAPPEN AGAIN. THEY REPORTEDLY FOUND A CORRODED LEAD TO THE "POWER STEERING MODULE" (EVEN THOUGH THE CAR IS ONLY 7 MONTHS OLD) BECAUSE "THE SCREW CONNECTING THE LEAD HAD NOT BEEN GREASED PROPERLY PRIOR TO INSTALLATION." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542584September 9, 2013
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE PARKING IN A PARKING LOT WITH MY FOOT ON THE BRAKE PEDAL, THE ENGINE RPM'S SURGED AND I HAD TO APPLY EXTREMELY HARD FORCE ON THE BRAKE PEDAL AND SHIFT INTO NEUTRAL TO STOP AFTER TRAVELING 10 TO 15 FEET. THIS HAPPENED AGAIN AND I TOOK THE JEEP TO YARK SERVICE IN TOLEDO OH. THEY RAN A DIAGNOSIS AND COULD NOT FIND ANY CODES. MY WIFE TOOK THE JEEP AND WHILE PARKING HAD THE SAME PROBLEM. BEFORE SHE COULD STOP THE VEHICLE RAN INTO A POST AND SUSTAINED DAMAGE. I CALLED JEEP CUSTOMER SERVICE AND REPORTED IT AS A SAFETY PROBLEM ON AUG 31. I WAS TOLD TO TAKE IT BACK TO THE SERVICE DEPT. THEY SAID NOTHING COULD BE DONE AT THAT TIME. I TOOK IT BACK THE NEXT WEEK AND THE SERVICE MANAGER WAS NOT AVAILABLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10537653September 3, 2013
POWER TRAIN
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE DRIVING GEAR PLACED IN PARK AND IT SWITCHED TO NEUTRAL AND ROLLED INTO ANOTHER VEHICLE. CONSUMER SEEKS REIMBURSEMENT FOR DAMAGED. *SMD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10535141August 13, 2013
STRUCTURE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SPOILER FOR THE BACK RACK FRACTURED AND CAUSED THE RACK TO MOVE IN A WAY THAT WAS OBSCURING THE CONTACT'S VISIBILITY OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY USER ERROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,000. UPDATED 9/10/13 *CN THE CONSUMER STATED THE SPOILER WAS MADE OUT OF TWO PIECES OF PLASTIC GLUED TOGETHER ATTACHED TO THE REAR TAILGATE INSTEAD OF THE NORMAL EXPOSED METAL. UPDATED 09/13/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532000July 26, 2013
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED OVERNIGHT AND WHEN HE RETURNED IN THE MORNING, THE ENGINE WAS INDEPENDENTLY STARTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,227.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525154July 16, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
JEEP HAS AN ISSUE WITH MY 2013 JEEP CHEROKEE, WHEREIN THE ELECTRICAL SYSTEM FAILS, HEADLIGHT(S) TURN OFF AND OTHER SYSTEMS (RADIO/NAV) REBOOT. I ON MY FIFTH ATTEMPTED FIX FOR THE SAME ISSUE. CAR IS STILL IN SHOP (I AM IN MY THIRD WEEK OF A RENTAL). OBVIOUSLY, HEADLIGHTS THAT GO OUT ON THEIR OWN (AND STAY OUT) IS A SIGNIFICANT SAFETY ISSUE -- IT'S MORE THAN AN ANNOYANCE. I HAVE BEEN WARNED BY POLICE ALREADY, BUT SAFETY OF MYSELF AND OTHERS IS THE LARGER ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516030June 10, 2013
VISIBILITY:WINDSHIELD
WHILE TRAVELING ON A ROADWAY AT APPROXIMATELY 20 MPH, WHAT APPEARED TO BE A TINY PEBBLE STRUCK MY FRONT WINDSHIELD, WHICH RESULTED IN A CHIP IN MY WINDSHIELD. SHORTLY THEREAFTER, THE CHIP RESULTED IN A CRACK THAT SPANNED THE ENTIRE HORIZONTAL LENGTH OF MY WINDSHIELD. I HAVE HAD DRIVEN/OWNED OTHER NON-JEEP VEHICLES IN WHICH WINDSHIELDS WERE STRUCK BY LARGER PEBBLES/ROCKS AND SURVIVED WITHOUT HAVING SUSTAINED ANY DAMAGE. ADDITIONALLY, MY HUSBAND'S 2013 JEEP WRANGLER HAS SUSTAINED CRACKED FRONT WINDSHIELDS ON TWO SEPARATE OCCASIONS WITHIN A THREE MONTH PERIOD. DESIGN DEFECT?? SUBSTANDARD FRONT WINDSHIELD??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515288June 5, 2013
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AN UNKNOWN SUBSTANCE WAS EMITTED FROM THE VENTILATION SYSTEM. AS A RESULT, THE CONTACT EXPERIENCED BURNS TO THE HANDS, A FOUL TASTE OF METAL, AND AN INEBRIATED SENSATION. THE CONTACT WAS HOSPITALIZED HOWEVER, THEY WERE UNABLE TO DETERMINE THE EXACT SUBSTANCE THAT CAUSED THE SYMPTOMS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO CONFIRMED THAT THE RADIATOR WAS EMITTING A SUBSTANCE THROUGH THE VENTILATION SYSTEM. THE ACTUAL SUBSTANCE THAT CAUSED THE INJURY TO THE CONTACT WAS UNKNOWN. THE DEALER REPLACED THE RADIATOR, HOSES, THERMOSTAT, COOLING FLUID, AND FILTERS IN THE ENGINE COOLING SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A NEW VEHICLE. THE FAILURE MILEAGE WAS 306. THE CURRENT MILEAGE WAS 1,300.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10515112June 4, 2013
VISIBILITY
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDOW LOCK FEATURE ON THE FRONT DRIVER'S WINDOW LOCKED THE REAR DRIVER AND PASSENGER SIDE WINDOWS BUT DID NOT LOCK THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN TO DEALER, WHO STATED THAT THE COMPONENT WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 50. THE CURRENT MILEAGE WAS 6,000. UPDATED 7/10/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513695May 27, 2013
ENGINE
WHEN PULLING AWAY FROM A STOP LIGHT, THE ENGINE STARTED REVVING VERY QUICKLY (TACHOMETER REGISTERED APPROX.5 RPMS) BUT THE VEHICLE HAD ABSOLUTELY NO ACCELERATION OR SPEED. NO ENGINE LIGHT CAME ON, NO WARNINGS WERE EVIDENT. I PULLED INTO THE PARKING LOT @ WORK TRAVELING AT APPROX. 20MPH DESPITE HEARING THE ENGINE REVVING VERY LOUDLY. WHEN I LIFTED MY FOOT OFF THE ACCELERATOR, THE SPEED DECREASED UNUSUALLY FAST. THE DEALER WAS ABLE TO FIT ME IN THAT AFTERNOON. THE PROBLEM DID NOT OCCUR 8 HRS LATER ON THE WAY TO THE DEALER. SERVICE DEPARTMENT STATED "WE DROVE THE CAR FOR SEVERAL MILES, HOOKED IT UP TO THE COMPUTER. THERE WERE NO "CODES" AND WE COULD NOT REPLICATE THE PROBLEM." THE SERVICE GUY SUGGESTED I BRING IT BACK IF IT HAPPENS AGAIN. I TAKE THE XWAY TO WORK AND BACK SO IT WILL TOTALLY SUCK IF IT HAPPENS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513598May 26, 2013
ENGINE, SERVICE BRAKES, STEERING
LOST ALL POWER WHILE DRIVING ON HIGHWAY ON FRIDAY OF MEMORIAL DAY WEEKEND. LOST BRAKES AND STEERING TOO. LUCKILY WAS ABLE TO COAST TO A STOP ON THE SHOULDER. TRIED TO RESTART MULTIPLE TIMES, AND STARTER JUST WHIRRED OVER AND OVER AND OVER. I COULDN'T EVEN DO ANYTHING TO STOP IT FROM ATTEMPTING TO START. IT WOULD ULTIMATELY GIVE UP. ROADSIDE ASSISTANCE SENT A TOW. THE NEXT DAY AT THE DEALERSHIP IT STARTED, BUT IT'S STILL THERE FOR THE LONG HOLIDAY WEEKEND. LUCKILY I WASN'T TOWING MY TRAVEL TRAILER. I'M AFRAID TO DRIVE IT AS I'VE READ OF MANY INSTANCES SIMILAR TO THIS RECURRING MANY TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513297May 23, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND SHOOK ABNORMALLY. THE CONTACT ALSO STATED THAT THE SERVICE FOUR-WHEEL DRIVE, ELECTRIC STABILITY CONTROL AND THE ELECTRONIC WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE PERFORMANCE CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512324May 16, 2013
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE LIMITED. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN THE STEERING FAILED AND THE BRAKES FAILED TO STOP THE VEHICLE. THIS CAUSED THE CONTACT TO HAVE A HEAD ON COLLISION WITH A TREE. THE CONTACT RECEIVED CHEST INJURIES FROM THE AIR BAG DEPLOYING AND AN INJURY TO THE SHOULDER. THE VEHICLE WAS TOWED FROM THE SCENE OF THE ACCIDENT AND WAS SCHEDULED TO BE INSPECTED. THE FAILURE AND CURRENT MILEAGES WERE 2,600. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10509849April 29, 2013
SERVICE BRAKES
ON MARCH 18, 2013 I WAS IN MY PARKING GARAGE AT THE HOSPITAL I WORK AT AND I WAS ONLY GOING ABOUT 1MPH WHEN I WENT TO PRESS THE BRAKES IT WOULDN'T STOP AT ALL I RAN RIGHT INTO THE GATE THAT OPENS THE EXIT FOR ME TO GET OUT AND DAMAGE MY FRONT END, I TOOK MY TRUCK TO THE DEALERSHIP AND THEY TOLD ME IT NEEDED A NEW VACUUM PUMP AND THEY KEPT IT 11 DAYS TO REPAIR THE DAMAGE. I BARLEY HAD MY CAR A MONTH AND ON APRIL 24, 2013 THEY SAME ACCIDENT HAPPEN I TRIED TO BRAKE LEAVING WORK AND IT WAS NO PRESSURE AT ALL IT WOULDN'T STOP I RAN RIGHT INTO THE POLE AND MY WHOLE FRONT BUMPER WAS DAMAGED ONCE AGAIN. MY TRUCK IS CURRENTLY AT THE DEALERSHIP NOW AND THEY CLAIM NOTHING IS WRONG WITH THE BRAKES AND I AM RESPONSIBLE FOR THE DAMAGES FOR THE CAR. SOMETHING IS WRONG WITH THIS TRUCK BRAKES AND I NEED SOMEONE TO REALLY LOOK INTO THIS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10506010April 11, 2013
ENGINE
JEEP WAS STOPPED AT LIGHT AND I STEPPED ON ACCELERATOR AFTER LIGHT CHANGED. ENGINE REVVED UP AND CAR TOOK OFF AND PICKED UP SPEED AND I PRESSED ON THE BRAKE, BUT THE RPMS WOULDN'T GO DOWN, EVEN WITH THE BRAKE PRESSED AND THE CAR NOT MOVING THE RPMS WERE AT ALMOST 7000. THE JEEP KEPT ON WANTING TO GO FAST. I PUT IT IN NEUTRAL AND IT SHIFTED HARD INTO NEUTRAL. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON AND STAYED RED UNTIL I PULLED OVER AND SHUT THE CAR OFF. IT DOESN'T EVEN HAVE 1500 MILES YET! THIS IS THE THIRD TIME THIS HAS HAPPENED. I SHOULD HAVE BOUGHT A HONDA PILOT. I TRULY REGRET HAVING BOUGHT THIS PIECE OF S...! NOW I'M STUCK WITH IT FOR THE NEXT 5 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504492March 25, 2013
SERVICE BRAKES
I WAS BACKING MY JEEP GRAND CHEROKEE 2013 WITH 2410 MILES DOWN MY DRIVEWAY SLIGHT SLANT IN REVERSE AND THE JEEP WOULDN'T STOP WHEN I APPLIED THE BRAKES. SCARY AS HECK. I PUMPED THE BRAKES AND PRESSED AS HARD AS I COULD BUT IT SEEMED THE JEEP JUST KEPT RUNNING AND MOVING IGNORING THE BRAKES I WAS PUSHING. FINALLY 60 FEET LATER AFTER PUMPING HARD THE CAR STOPPED IN THE MIDDLE OF THE STREET. I COULD HAVE HAVE KILLED SOMEONE OR BEEN INJURED MY SELF. FOR A FEW SECONDS THERE IN REVERSE I HAD NO CONTROL OF MY JEEP. SCARY. THE JEEP IGNORED THE BRAKE PEDAL AND KEPT GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500517February 26, 2013
SERVICE BRAKES
I HAVE HAD THIS ISSUE OCCUR A FEW TIMES ON THE HIGHWAY. THE SPEEDS ARE GENERALLY BETWEEN 40-60 MPH. WHEN I PUT MY FOOT ON THE BRAKE, IT IS AS THOUGH IT IS LOCKED OR FROZEN. EACH TIME IT HAS BEGUN TO WORK AFTER A FEW TIMES RELEASING MY FOOT FROM THE BRAKE, BUT IT IS WORRISOME. I BECAME MORE WORRIED WHEN I NOTICED THAT A COUPLE OF OTHER PEOPLE HAVE REPORTED THE SAME ISSUE. IT CERTAINLY DOES NOT HAPPEN ALL THE TIME, BUT THAT IT HAPPENS AT ALL IS CONCERNING WHEN WE ARE TALKING ABOUT BRAKING AT HIGHWAY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497839February 12, 2013
SERVICE BRAKES
ON 4 SEPARATE TIMES I ATTEMPTED TO SLOW THE VEHICLE ON THE HIGHWAY, APPLIED THE BRAKE PEDAL AND THE PEDAL WAS LOCKED/FROZEN. I BROUGHT THE VEHICLE TO THE DEALER I BOUGHT IT FROM, THEY DIDN'T FIND A PROBLEM GAVE ME THE CAR BACK. I CALLED JEEP THEY TOLD ME TO BRING IT TO ANOTHER DEALER, I DID. I LEFT THE CAR THERE 10 DAYS THEY TOLD ME THEY COULD NOT REPLICATE THE PROBLEM SO THERE WAS NOTHING THEY COULD DO OR JEEP/CHRYSLER COULD DO. I DROVE THE CAR HOME FROM THE DEALER AND THE EXACT PROBLEM HAPPENED 20 MINUTES AFTER LEAVING THERE. I WILL NOT DRIVE THIS CAR ANYMORE.. THE BRAKING SYSTEM IS DEFECTIVE. I HAD TWO OTHER PEOPLE TEST DRIVE THE CAR AND THEY EXPERIENCED THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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