Jeep Grand Cherokee Complaints (2023)

505 consumer complaints on file.

#11730302April 10, 2026
POWER TRAIN, ENGINE, BACK OVER PREVENTION: WARNINGS
The rear parking collision warning abruptly stopped working. The engine smells like it’s burning. The recall 68c has no remedy currently. My neighborhood is at risk due to this outstanding issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729770April 7, 2026
WHEELS, SUSPENSION, ELECTRICAL SYSTEM
I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire Integrity: The vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/Powertrain: The Auto Start/Stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, Stellantis Corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the CPO safety process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727968March 30, 2026
UNKNOWN OR OTHER
July 31, 2024, purchased a new 2023 Jeep Grand Cherokee Summitt (Hybrid) from local Chrysler/Dodge dealer in Las Vegas Nevada. Keeping this very high level, after the 3rd day the vehicle would not start. The dealer sent technician to our home however finally had to be towed to the dealer. The dealer inspected the vehicle on several occasions while continuing to work directly manufacture, however after weeks had been advised the parts did not fix the issue. Opened case (xxxxxxxx) with parent company of Chrysler (Stellantis). week after week customer service said they are working on the issue. Finally, at around 45 days we had to buy another vehicle based on need for transportation. Along the way we make vehicle & insurance payments every month. Additionally, we received a recall notice that the vehicle was subject to a fire. Do not park in or around buildings. At the 80-day mark we advised the dealer to get us out of this vehicle. Dealer said the vehicle is now a used car so must face deprecation plus loss of down payment. Based on no fix to original problem and risk of fire. Stellantis advised now that we do not own the Jeep, we are not eligible for any assistance or compensation for loss and thus Cased closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727811March 29, 2026
ELECTRICAL SYSTEM
My 2023 Jeep Grand Cherokee has been out of service at a dealership since January 22 due to a safety recall involving the high-voltage battery. The manufacturer has no repair available and no estimated timeline. I have no access to my vehicle and have been forced to pay for rental cars out of pocket, with only partial reimbursement. The vehicle has now been out of service for over 50 days. I am requesting assistance with a buyback or full resolution of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727606March 27, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727251March 26, 2026
ELECTRICAL SYSTEM
The contact owned a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the recall repair was performed the following day. The contact received a phone call; the contact was informed that the recall repair had failed and destroyed the ECM. The contact was informed that the vehicle was no longer driven. The contact was informed that the computer needed to be replaced. The contact was informed that the parts were ordered and would be delivered within two days. The contact stated that there had not been any additional updates from the dealer. The contact stated that the vehicle was purchased on March 3, 2026. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,722.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726608March 24, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726489March 23, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two garage doors were damaged. There was no injury sustained. No police report was filed. The vehicle was towed to the dealer, where the contact was informed that no issues were found besides the battery drainage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the brakes failed to engage. The failure mileage was approximately 22,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11725248March 18, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle experienced battery failure. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed, and determined that the hybrid battery had failed. The manufacturer was not notified of the failure. The approximate failure mileage was 30,312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725155March 18, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723697March 11, 2026
ELECTRICAL SYSTEM, ENGINE
Battery failure upon diagnostic at dealer per recall 68c. I had no issues with the car prior to bringing it into the dealer for the recall. The car has now been at dealer for over 11weeks. Neither dealership nor Stellantis is providing update on ETA for when battery will be ready and recall addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723569March 11, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I am submitting this complaint regarding a Jeep Grand Cherokee 4xe that has been subject to multiple safety recalls involving the high-voltage battery system and a risk of fire or explosion.The manufacturer, Stellantis, issued safety instructions advising owners not to charge the vehicle and not to park the vehicle in garages or near structures or other vehicles due to the potential fire risk. It says "Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion. These instructions significantly restricted the normal use of the vehicle and created serious safety concerns. I have young kids Additionally, the recall notice stated that a remedy for the defect was not available for an extended period of time. Despite the seriousness of the defect and the safety warnings issued, the vehicle remained without a repair solution for months.Jeep has now discontinued the vehicles altogether with no solution for the vehicle. Due to these conditions, the vehicle could not be safely operated or used for its intended purpose. The unresolved safety defect effectively rendered the vehicle unsafe and unusable. I am requesting that the National Highway Traffic Safety Administration review this matter and the impact that these unresolved safety defects have had on vehicle owners. I believe the situation raises significant safety concerns regarding vehicles that remain in use while a dangerous defect exists without an available remedy. Please let me know if additional documentation is required. I am willing to provide recall notices, written manufacturer communications, and other supporting documentation. [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723194March 10, 2026
UNKNOWN OR OTHER
Dear Sir or Madam, I am writing to report serious safety concerns regarding my 2023 Jeep Grand Cherokee, VIN [XXX] , which still has 11 months remaining on the lease. During the two years of this lease, the vehicle has had several recalls and repeated mechanical problems every 2–3 months, including a recent transmission replacement. The vehicle is currently affected by Recall 68C. I have maintained the vehicle responsibly and completed oil changes on time. Recently, while driving on the freeway, the dashboard began flashing red warnings and the vehicle lost power, forcing me to slow down in traffic. With help from Highway Service Patrol, I managed to move the car off the freeway. The vehicle would not restart properly and required several attempts before it began working again. I scheduled an appointment with the dealership for the recall repair and oil change. However, after one of the case managers informed me that my vehicle appeared eligible for the Buy Back program, my recall repair appointment was canceled. Later, my case was reviewed by Mrs. Khushbu (Customer Retention Specialist), who informed me that the vehicle was not eligible for buyback and closed my case (#[XXX]) without clearly explaining the reason. As a single working mother, I depend on reliable transportation. I now experience anxiety every time I drive this vehicle due to safety concerns. Two days ago, the same issue occurred again on the freeway — the dashboard flashed red, the gas pedal became unresponsive, and the vehicle stopped, taking 20–30 minutes to restart. Because of these repeated failures and safety risks, I no longer feel safe driving this vehicle. I respectfully request that Stellantis/Jeep review this matter and provide a fair resolution. I am not interested in replacing this vehicle with another Jeep, as I have lost confidence in this model. Given the circumstances, this situation may fall Thank you for your attention. I look forward to your response. Sincerely INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723115March 9, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car is a plug in hybrid and hybrid batteries have molars been replaced prematurely. This car has completely lost all power 3 times while I was driving and I had to have it towed to a Jeep certified dealer and it shat in the shop for 18 weeks. It has been in the shop 6 times and I haven’t even had it a year. It has had multiple recalls on this car and it’s still scary to drive. I don’t feel safe in it at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722418March 6, 2026
ELECTRICAL SYSTEM
I need repair my car because i have recall battery hybryd i m scare driving my vehicles With my family I need Loaner car from Dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722276March 5, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On February 28, 2026, while preparing to leave our home with our two children in the vehicle, we experienced a critical vehicle malfunction. Upon attempting to start the car, all dashboard warning lights illuminated, including transmission error, “service needed,” and “automatic emergency braking system needs service.” The battery warning light was also on. The vehicle would not start initially. After eventually starting the car, we temporarily placed it in neutral and pushed it out of the garage, during which the brakes functioned normally. The vehicle was briefly driven and appeared operational, but due to ongoing safety concerns and multiple recalls, we parked it at the top of our driveway. On the following day, the vehicle would not start again. We arranged for it to be towed to the dealership. On March 2, 2026, when the tow truck arrived, the car’s position prevented loading onto the truck. Multiple jump-start attempts failed initially, then briefly started the vehicle, but it immediately shut off again. We placed the vehicle in neutral using the manual override and tested the brakes, which initially showed stiffness but were operational. While attempting to move the vehicle to allow tow truck access, the brakes suddenly failed. Despite pressing the brake pedal fully and brake lights being illuminated, the vehicle did not stop and rolled uncontrollably into our garage. Consequences: •Garage property damage: approximately $11,000 •Personal injury: my father-in-law fell while the vehicle rolled out of control •Vehicle remains at dealership with an open case, but the situation remains unresolved Safety Concern: This incident raises serious safety concerns regarding the reliability of the braking system and vehicle electronics. The vehicle became uncontrollable while brakes were applied, posing a direct risk of injury or death to occupants and others. We fear that similar failures could occur under normal driving conditions, including highway speeds.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11722104March 4, 2026
VISIBILITY, SUSPENSION, STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility ), 24V132000 (Suspension, Steering), 25V576000 (Electrical System), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722076March 4, 2026
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from Reverse into Neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intrusion, power tailgate was already replaced due to water erosion, when it rains or snows water gets into vehicle resulting in a musty/moldy smell and driver side mat soaking wet. Yes — the vehicle is available for inspection upon request. The loss of acceleration / hesitation / jolting creates a risk of being unable to merge, cross intersections, or accelerate in traffic when needed. The unintended shift from Reverse into Neutral can cause loss of intended vehicle control/movement while reversing (driveway/parking lot risk), increasing collision risk with nearby vehicles, pedestrians, or property. Reverse → Neutral: Reported to dealer multiple times; confirmation varies by visit (intermittent concern) Stellantis Customer Retention states they spoke with the service manager and confirmed the repair history and dealer visits, not necessarily a physical engineer inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721205February 28, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Since I first leased my vehicle in May of 2023, I have received over 7 safety recalls. At least 2 of which are related to the main battery of the hybrid power system. Ever since I got the first one, I was recommended to park my car outside my house for risk of fire while parked. The latest recall, which has not been resolved involved the battery again and after taking the car to the dealer, the battery did not pass the test and the dealer requested I leave the car with them and advised this will take about a month to correct if they can correct it at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721173February 28, 2026
UNKNOWN OR OTHER
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) has been out of service since [XXX] due to Recall 68C involving the high-voltage battery fire risk, as well as Recall 73C (hybrid control processor software). The vehicle was delivered to the dealership on January 6, 2026 and has remained in their possession continuously with no firm repair completion date provided. The primary recall involves a high-voltage battery defect that presents a potential fire hazard. As of today, the vehicle has been out of service for more than 45 days. I have been deprived of use of the vehicle due to an unresolved safety recall and lack of available repair remedy or parts. This complaint is being filed to document the prolonged inability to repair a federally recognized safety defect and the extended out-of-service period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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