Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10888541July 26, 2016
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE AND AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 212,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885523July 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885674July 18, 2016
AIR BAGS, TRAILER HITCHES
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE DEALER SCHEDULED THE RECALL REPAIR APPOINTMENT AS WELL AS FOR A MANUFACTURER RECALL FOR THE REAR STRUCTURAL ENHANCEMENT. WHEN THE CONTACT ARRIVED TO PICK UP THE VEHICLE, THE CONTACT WAS INFORMED THAT THE OEM TRAILER HITCH NEEDED TO BE ORDERED AND THE PARTS WERE NOT AVAILABLE TO ORDER THE PARTS TO RECEIVE THE RECALL REPAIR CONCERNING THE AIR BAGS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE DEALER CONTINUED TO STATE THAT THEY WOULD FOLLOW UP WITH A SOLUTION, BUT THE CONTACT RECEIVED NO FOLLOW UP RESPONSE FROM THE DEALER BEYOND A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884548July 13, 2016
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT STATED THAT THE FAILURE RECURRED WHENEVER THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE SEAT BELTS WERE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881756June 30, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE FILLED WITH SMOKE AND THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10881500June 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DRIVER'S RESIDENCE WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876911June 27, 2016
STRUCTURE:BODY
WHILE DRIVING AT 55MPH IN DAYLIGHT ON A DRY PAVED COUNTRY ROAD, I STEPPED ON THE BRAKES AND THE CAR SHUDDERED LIKE I RAN OVER SOMETHING, AND WAS THROWN VIOLENTLY INTO THE OTHER LANE, THEN ALMOST OFF THE ROAD INTO THE TREES. ON EXAMINATION, I FOUND THE CAR'S FRAME HAD FAILED AND RIPPED AWAY WHERE THE RIGHT REAR CONTROL ARM ATTACHES TO THE FRAME. THE CONTROL ARM MOUNT IS ON THE FRAME THAT CAME LOOSE, ALLOWING THE REAL AXLE TO SHIFT BACKWARDS SEVERAL INCHES ON THE PASSENGER SIDE. I LIVE IN NEW YORK AND I EXPECT RUST BUT NOT TO THE POINT OF THE DISINTEGRATION OF SEVERAL INCHES OF FRAME. THE SHEET METAL USED FOR THE FRAME APPEARS TO BE THIN, PERHAPS 20 GAUGE STEEL. THE REST OF THE VEHICLE IS IN GREAT CONDITION, AND IS DRIVEN DAILY BY MY WIFE. I AM GLAD I WAS DRIVING WHEN THIS HAPPENED. I REPORTED THIS FAILURE TO MY LOCAL CHRYSLER DEALER (GOLDSTEIN CHRYSLER, LATHAM NEW YORK) AND TO THE CHRYSLER CORPORATION CUSTOMER SERVICE LINE. NEITHER OFFERED ANY HISTORY ON SUCH A PROBLEM. I CANNOT BE THE ONLY PERSON TO HAVE SUCH A FAILURE, AS THIS IS A COMMON VEHICLE. I WILL TAKE PHOTOS TO DOCUMENT WHAT THE DAMAGE TO THE FRAME LOOKS LIKE. I DON'T KNOW HOW TO UPLOAD THEM. PLEASE CONTACT ME AND I WILL GET THEM TO YOU. THE VEHICLE IS AVAILABLE FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874477June 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PARTS FOR THE REPAIR HAD NOT BEEN AVAILABLE FOR MONTHS. THE CONTACT WAS ABLE TO SCHEDULE A RECALL REPAIR MONTHS LATER AND WAS INFORMED THAT THE PART WAS REPLACED. ON ONE OCCASION, WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THEY WOULD NOT ADDRESS THE REPAIR. THE DEALER DIAGNOSED THAT THE STRAP AROUND THE AIR BAG WAS FAULTY AND THAT THE DASHBOARD, STRAP, AND AIR BAG NEEDED TO BE REPLACED. THE DEALER STATED THAT THE DASHBOARD WAS NO LONGER IN PRODUCTION. THE FAILURE MILEAGE WAS 200,000. UPDATED 07/27/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871653May 31, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE AIR BAGS DEPLOYED OVERNIGHT WHILE THE VEHICLE WAS UNOCCUPIED. THE CONTACT DROVE THE VEHICLE THE PREVIOUS EVENING AND NOTICED THAT THE CHECK ENGINE LIGHT ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THREE MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871339May 28, 2016
AIR BAGS
WHILE AT A STOP SIGN, BOTH SIDE AIR BAGS "EXPLODED" WITH A LARGE BANG AND COVERED ALL SIDE WINDOWS OF THIS VEHICLE. WE WERE FORTUNATE THAT THE VEHICLE WAS STOPPED RATHER DRIVING AND POSSIBLY CAUSING A SERIOUS INJURY TO BOTH MY WIFE AND MYSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860545April 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860312April 19, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WIRE HARNESS GOING TO THE DRIVER DOOR IS NOT LONG ENOUGH SO WHEN YOU OPEN THE DOOR THE WIRES WILL BECOME LOSE OR DISCONNECT AS A RESULT IN THE POWER LOCKS,POWER MIRRORS,POWER WINDOWS, EVIC CENTER TO MALFUNCTION AND THE ALL THE DOME LIGHTS REMAIN ON. AND I'M NOT THE ONLY VEHICLE TO HAVE HAD THIS PROBLEM THERE ARE HUNDREDS WROTE ON THE JEEP FORUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854746April 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 112,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851595March 28, 2016
AIR BAGS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE 15V-046. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851590March 24, 2016
AIR BAGS, SERVICE BRAKES, HYDRAULIC, VISIBILITY:GLASS, SIDE/REAR, SEAT BELTS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RESTRAINT CONTROL MODULE REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL AND WINDOW MOTOR REGULATOR ASSEMBLY PROBLEMS. *SMD ALSO, THE PASSENGER AND DRIVER SIDE FRONT WINDOW MOTOR REGULATORS BROKE, THE CD PLAYER MALFUNCTIONED, THE PASSENGER SEAT BELT PRETENSIONER WAS INOPERATIVE AND THE BRAKES WERE NOT PERFORMING AS DESIGNED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851399March 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849624March 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839741March 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838377February 29, 2016
AIR BAGS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL. *SMD RECALL # 15V046000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838836February 28, 2016
AIR BAGS
I HAVE RECEIVED MANY RECALL NOTICES ABOUT THE OCCUPANT RESTRAINT CONTROL MODULE FOR MY VEHICLE. I HAVE TAKEN MY CAR TO THE NEAREST JEEP DEALERSHIP TO GET IT SERVICED. EACH TIME THEY SAY THAT THEY DO NOT HAVE THE PARTS TO FIX THIS RECALL. I DO SEE THE NEED TO INFORM ME OF THE RECALL IF THE DEALERSHIP IS NOT TAKING THE RECALL SERIOUSLY AND ARE MAKING LITTLE NO EFFORTS TO COMPLETE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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