Jeep Grand Cherokee Complaints (1996)

893 consumer complaints on file.

#10627425August 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1996 GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT ALSO INDICATED THAT SMOKE WAS COMING FROM UNDER THE HOOD. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10627532August 22, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626296August 19, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622160August 13, 2014
UNKNOWN OR OTHER
I AM CONTACTING YOUR AGENCY BECAUSE OF A SAFETY CONCERN I HAVE REGARDING THE REPAIRS MADE TO MY VEHICLE IN RESPONSE TO THE RECALL #N45. AS BACKGROUND, I TOOK MY VEHICLE TO A DEALER, MALL OF GEORGIA JEEP, FOR THE REPAIR (I.E., TO REPLACE TOWING HITCH) ON 8.12.2014 AND WAS TOLD THE NEXT DAY THAT I COULD NOT USE THE HITCH THAT HAD BEEN REPLACED. THE MECHANIC HAD STRUGGLED (HE ADMITTED TO ME) TO DO THE JOB AND IT TOOK HIM TWO OR THREE TIMES THE ESTIMATED TIME TO COMPLETE THE WORK. IN FACT, IT TOOK SO LONG THAT I HAD TO GO HOME IN A RENTAL CAR AND HAD TO RETURN THE FOLLOWING DAY TO PICK UP MY JEEP. WHEN I RETURNED ON 8.13.2014, I WAS TOLD THAT I SHOULD NO LONGER USE THE HITCH FOR TOWING. I ASKED WHY AND WAS TOLD THAT THIS WAS THE MANUFACTURER'S GUIDANCE; HOWEVER, I WAS NOT GIVEN ANYTHING, TO THIS EFFECT, IN WRITING. I HAVE TWO CONCERNS: 1) WAS THE SAFETY RECALL REPAIR DONE CORRECTLY GIVEN A) THE DIFFICULTY THAT THE MECHANIC HAD IN DOING THE JOB AND B) THE DEALER NOT STANDING BEHIND THE FIAT CHRYSLER OEM REPLACEMENT HITCH THAT IT HAD INSTALLED; AND, 2) APPARENTLY THE DEALER REPLACED A FUNCTIONING HITCH WITH ONE THAT WAS NOT WITHOUT TELLING ME SO IN ADVANCE. I CONTACTED FIAT CHRYSLER (CASE # 25468706) ON 8.13.2014 AND ASKED FOR AUTHORIZATION TO TAKE MY JEEP TO ANOTHER AUTHORIZED DEALER TO CHECK THE REPAIR WORKMANSHIP, I WAS TOLD THAT I WOULD HAVE TO PAY FOR THIS INSPECTION TO BE DONE. I BELIEVE THAT MY CONCERNS ARE REASONABLE AND DO NOT THINK IT IS FAIR THAT I MUST BEAR THE COST OF A SAFETY INSPECTION. I AM ASKING YOUR AGENCY TO HELP ME GET THIS INSPECTION DONE BY AN INDEPENDENT PARTY, TO BE PAID FOR BY FIAT CHRYSLER, GIVEN THE NATURE AND CIRCUMSTANCES OF THE ISSUES I HAVE RAISED. THANK YOU FOR YOUR TIME AND ATTENTION...UPDATED 10/06/14 *BF UPDATED 3/12/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621257August 10, 2014
ELECTRICAL SYSTEM, AIR BAGS
MY HORN HAS NOT WORKED FOR MANY YEARS UNTIL YESTERDAY MY HUSBAND WHO DRIVES MY JEEP RARELY WAS DRIVING IT AND HAD A CLOSE CALL AND HE HIT THE HORN AND IT WORKED? HE TRIED TO DO IT AGAIN AND IT FAILED TO WORK. THIS IS A ONE OWNER CAR AND WE HAVE NEVER TAKEN IT IN TO HAVE IT CHECKED OUT. NOT SURE IF IT HAS SOMETHING TO DO WITH THE AIR BAG ASSEMBLY IN THE STEERING WHEEL OR WHAT IT COULD BE. PLEASE ADVISE IF ANY OTHER COMPLAINTS AND POSSIBLE FIXES FOR THIS PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617716July 30, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617221July 29, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604649June 19, 2014
ENGINE
THIS WAS MANY YEARS AGO, BUT WITH THE INVESTIGATION INTO ENGINE'S UNEXPECTEDLY SHUTTING DOWN WHILE DRIVING I THOUGHT I SHOULD REPORT. THE JEEP GRAND CHEROKEE WAS A '96 OR '97, NOT SURE ANYMORE. I WAS DRIVING ON A MAJOR ROAD, NOT A HIGHWAY BUT WHERE YOU COULD TRAVEL IN THE 40'S AND THE ENGINE TOTALLY SHUT DOWN. I BROUGHT THE CAR TO A DEALER AND HE COULDN'T FIND ANYTHING WRONG. IT HAPPENED AGAIN, THIS TIME AT A SLOWER SPEED. BROUGHT IT BACK THE DEALER AND AGAIN THEY COULDN'T FIND ANYTHING WRONG. I REFUSED TO TAKE THE CAR BACK UNTIL THEY FOUND AND REPAIRED. HE ASKED IF HE COULD DRIVE IT HOME, HOPING TO REPLICATE ISSUE, HE DIDN'T EVEN MAKE IT OUT OF THE PARKING LOT. THIS WAS A DEALER IN TAMPA, FL, SO HOPEFULLY THERE IS A RECORD OF WHAT THEY FOUND. IT DID NOT HAPPEN AGAIN, BUT WE SOLD THE CAR SHORTLY AFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595109June 5, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR RECALL REPAIRS. *SMD THE CONSUMER STATED AFTER WAITING 90 DAYS OF NOT HEARING FROM CHRYSLER, HE CALLED CUSTOMER SERVICE AND WAS INFORMED THEY WERE STILL WORKING ON THE RECALL AND ASKED THE CONSUMER TO RE-SUBMIT HIS REQUEST FOR REIMBURSEMENT. RECALL # 13V252000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594819May 29, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594566May 28, 2014
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REMEDY. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 8/19/14*CN UPDATED 08/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593428May 22, 2014
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR UPDATED 9/3/14*CN UPDATED 0910/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592990May 21, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593285May 21, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592735May 20, 2014
ENGINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT FAILED TO RECTIFY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. THE CURRENT MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587740May 12, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS NEEDED FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WERE NOT AVAILABLE WITHIN A REASONABLE TIME. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/22/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586124May 2, 2014
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS PRIOR TO CONTACTING THE DEALER. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 06/09/14 *BF UPDATED 06/16/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585484April 29, 2014
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TO THIS DATE CHRYSLER HAS NOT FIXED A RECALL NOTICE ISSUED FOR A FUEL TANK HAZARD ON MY 1996 JEEP GRAND CHEROKEE . NO SPECIFIC DATE GIVEN ON REPAIR DATE. CHRYSLER SAY THEY DO NOT HAVE THE PARTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584718April 24, 2014
FUEL SYSTEM, GASOLINE
THE FUEL TANK HAS TWO STRUCTURAL STRAPS TO ENSURE THE TANK IS SAFELY ATTACHED TO THE FRAME. ASSUMING BOTH STRAPS ARE FABRICATED TO THE SAME SPECIFICATIONS BOTH SHOULD BE IN, MORE OR LESS, THE SAME CONDITION AS THEY ARE LOCATED NEXT TO EACH AND EXPERIENCE THE SAME LEVEL OF WEAR AND TEAR. MY VEHICLE HAS ONE STRAP THAT IS IN FINE CONDITION. THE SECOND STRAP HAS RUSTED THROUGH AND NO LONGER PROVIDES THE DESIGNED SUPPORT FOR THE FUEL TANK. CHRYSLER'S POSITION IS THIS IS DUE TO WEAR AND TEAR AND REFUSED TO ACKNOWLEDGE THE DISPARITY BETWEEN THE CONDITION OF EACH STRAP. CHRYSLER HAS HAD ISSUES WITH THESE STRAPS. I BELIEVE IT CAN BE REASONABLY ASSUMED THAT CHRYSLER IS CULPABLE AND SHOULD REPLACE THE DETERIORATED STRAP AT THEIR COST GIVEN THE RISK ASSOCIATED WITH THE CONDITION. I RESPECTFULLY REQUEST THAT THE SAFETY BOARD PRESENT MY CASE TO CHRYSLER TO MAKE ME WHOLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583250April 17, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE A YEAR AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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