Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10605835June 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604849June 20, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT STATED WHILE TRAVELING 15 MPH, THE BRAKES WERE APPLIED AND THE VEHICLE FAILED TO STOP. THE VEHICLE VEERED TO THE RIGHT AND THE CONTACT CRASHED INTO A TREE BRANCH. THERE WERE NO WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED. THE AIR BAGS DID NOT DEPLOY. THE FRONT PASSENGERS SIDE BUMPER WAS DAMAGED BUT THERE WERE NO PERSONS INJURED. THE VEHICLE WAS DRIVEN AND PARKED AT THE CONTACT'S RESIDENCE. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER OR MANUFACTURER. THE BUMPER WAS REPAIRED. THE FAILURE MILEAGE WAS 14,000. THE CURRENT MILEAGE WAS 15,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10604876June 20, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS AS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER STATED THAT THEY ONLY SEND ONE OR TWO REPAIR KITS PER WEEK TO THE DEALER AND DECLINED TO PROVIDE AN ESTIMATED TIME FRAME FOR REPAIR. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598850June 17, 2014
SERVICE BRAKES
TRIED TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL PARTS FIXED WITH MY DEALER AND WAS TOLD THEY ONLY GET TWO PARTS PER WEEK AND IT WOULD BE MORE THAN A MONTH BEFORE BEING ABLE TO GET TO IT. I WAS PUT ON A LIST WITH NO IDEA OF HOW LONG IT WOULD BE. DOESN'T SEEM TO BE MUCH OF A SENSE OF URGENCY WITH THIS SERVICE CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598434June 16, 2014
SERVICE BRAKES
SAFETY RECALL NOTICE REGARDING DEFAULT IN BRAKES RECEIVED, CONTACT HUFFINES JEEP FOR SERVICE AND WAS ADVISED THAT IT WILL BE WEEKS OR MONTHS BEFORE REPAIR CAN BE COMPLETED AS CHRYSLER DOES NOT HAVE THE PARTS MANUFACTURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598289June 14, 2014
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
IN APRIL MY CAR STARTED RANDOMLY NOT STARTING. IT'S HAPPENED 4 TIMES AND BEEN IN THE SHOP ONCE FOR THIS ISSUE. IT IS GOING AGAIN MONDAY 6/16 FOR THE SAME ISSUE. IT WILL RANDOMLY NOT START, IT RANDOMLY TRIES TO STALL ON ME. IT WILL RANDOMLY NOT RESPOND TO PUSHING THE POWER BUTTON. IT WILL RANDOMLY MAKE A HIGH PITCHED SQUEALING NOISE. IT IS VERY SCARY WHEN IT TRIES TO STALL BECAUSE I CAN BE RIDING DOWN THE INTERSTATE AT 65 MPH WHEN IT HAPPENS OR SITTING STILL AT A RED LIGHT. I DRIVE OVER 120 MILES PER DAY AND I CANNOT BE STRANDED OR STALL OUT IN THE MIDDLE OF THE ROAD. IT'S GOING TO THE SHOP AGAIN MONDAY TO ADDRESS THE ISSUE FOR THE SECOND TIME. MAKES THE 5TH TIME THE CAR HAS BEEN IN THE SHOP FOR VARIOUS ISSUES SINCE I'VE HAD IT LESS THAN 15 MONTHS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597304June 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .... UPDATED 08/05/14 *BF THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED. UPDATED 08/18/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597344June 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595470June 2, 2014
SERVICE BRAKES
I AM JUST TRYING TO FILE A COMPLAINT AGAINST NORTHWEST CHRYSLER JEEP DODGE IN HOUSTON TX PER INSTRUCTIONS ON MY RECALL NOTICE FOR THE BRAKE BOOSTER. THEY ARE A HORRIBLE SERVICE FACILITY AND I HAVE TRIED TO BOOK AN APPT AND THEY ARE ALL BACKED UP, SUPPOSEDLY ALL YEAR PER THE PERSON I TALKED TO. HOW IS THIS POSSIBLE??? GUESS THEY DO NOT WANT TO HELP ME. THERE PHONE NO IS 855-2665082. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595423June 1, 2014
ELECTRICAL SYSTEM
ON MULTIPLE OCCASIONS, WHEN THE PUSH TO START BUTTON WAS PRESSED TO START THE VEHICLE THE HEAT/AIR FAN HAS AUTOMATICALLY COME ON AT THE HIGHEST SPEED WITH THE HEAT/AIR BUTTON IN THE OFF POSITION. THE VEHICLE HAS BEEN DRIVEN AS FAR AS 20 MILES BEFORE IT WOULD GO OFF. THE BUTTON HAS BEEN TURNED ON TO DIFFERENT SPEEDS DURING THIS INCIDENT AND THE SPEED DOES NOT CHANGE. THE VEHICLE HAS BEEN CUT OFF AND RESTARTED WITH THE SAME RESULTS. THE VEHICLE WAS TAKEN TO A JEEP DEALERSHIP ON APRIL 1, 2014. THE FAN WAS REPLACED AND APPROXIMATELY 3 WEEKS LATER THE SAME INCURRED AGAIN. IT WAS TAKEN BACK TO THE DEALERSHIP ON MAY 26, 2014. THE SERVICE DEPARTMENT TRIED FOR 3 HOURS TO REPRODUCE THE INCIDENT WITH NO AVAIL. I WAS TOLD TO DRIVE THE VEHICLE UNTIL IT RE-OCCURRED AND BRING IT IMMEDIATELY TO THE DEALERSHIP WITHOUT CUTTING THE VEHICLE OFF SO THE CODES COULD BE CHECKED. IF THIS OCCURRED WHEN THE DEALERSHIP WAS CLOSED, I WAS INSTRUCTED NOT TO CRANK THE VEHICLE AGAIN UNTIL IT WAS BEING TAKEN TO THE DEALERSHIP AND NOT TO CUT IT OFF UNTIL A TECHNICIAN COULD GET THE CODE OF ERROR. UNKNOWN IF IT HAS A SHORT IN THE ELECTRICAL SYSTEM. DEALERSHIP SERVICE DEPARTMENT HAS STATED THEY DO NOT KNOW WHAT IS CAUSING THE FAN TO RUN WITHOUT BEING TURNED ON. ON JUNE 1, 2014 THE INCIDENT OCCURRED AGAIN AND LASTED APPROX 5 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587024May 7, 2014
POWER TRAIN, STRUCTURE:BODY
I WAS IN THE PARKING LOT OF A PORSCHE REPAIR SHOP AND WAS FULLY AWARE OF ALL THE EXPENSIVE CARS AROUND. I WAS VERY CAREFUL AS I PUT MY CAR IN REVERSE. SUDDENLY, MY JEEP SPED ACROSS THE PARKING LOT IN REVERSE AT FULL THROTTLE. THE BREAKS DIDN'T WORK AND THE CAR WOULDN'T STOP UNTIL IT SMASHED INTO A PORSCHE CAYMAN AND TOTALED IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10586282May 2, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
2013 JEEP GRAND CHEROKEE WAS AT BANKING DRIVE THROUGH WHEN IT ACCELERATED SUDDENLY. BREAKS WOULD NOT STOP THE CAR AS IT ACCELERATED AND TRAVELED APPROXIMATELY 500 FEET ACROSS THREE LANES OF TRAFFIC. FINALLY CAME TO A STOP WHEN IT WAS PUSHED INTO NEUTRAL. DEALER TOWED AND SERVICE DEPARTMENT RAN TEST FOR CODES. NONE WERE FOUND. SERVICE TEST DROVE THE CAR FOR SEVERAL MILES AND DETERMINED THAT VEHICLE WAS PERFORMING AS DESIGNED. CHRYSLER SENT AN INDEPENDENT INVESTIGATOR AND THEY DETERMINED NO CODES AND VEHICLE PERFORMING AS DESIGNED. JUST BE AWARE THAT SOMETHING HAPPENED. CAR ACCELERATED AND BRAKES WOULD NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575125March 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT WAS DRIVING 25 MPH AND ANOTHER VEHICLE CRASHED INTO HER DRIVERS SIDE DOOR AT APPROXIMATELY 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE DRIVERS SIDE DOOR WAS PUSHED IN AND THE REAR DRIVERS SIDE DOOR FELL OFF OF THE VEHICLE. THE VEHICLE WAS EQUIPPED WITH SIDE AIR BAGS. THE CONTACT WAS FORCED TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. A REPRESENTATIVE WITH THE MANUFACTURER STATED THAT A REQUEST WOULD BE SUBMITTED TO A SPECIAL INVESTIGATION UNIT SO THEY COULD INSPECT THE VEHICLE; HOWEVER, THAT HAS NOT OCCURRED. SHE MADE MORE THAN FIVE UNSUCCESSFUL ATTEMPTS TO FOLLOW UP WITH THE MANUFACTURER AND NO ONE RETURNED HER CALL. THE CONTACT SUSTAINED AN INJURY TO HER LEG. THE CONTACT WAS PREGNANT AND LOST HER CHILD AFTER THE CRASH OCCURRED. THE FAILURE MILEAGE WAS 15,858.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10575220March 27, 2014
EXTERIOR LIGHTING
MY 2013 JEEP GRAND CHEROKEE IS UNSAFE TO DRIVE ABOVE APPROXIMATELY 50 MPH DUE TO THE HEADLAMPS. I HAVE BEEN TO THE DEALER TWICE TO HAVE THEM ADJUSTED. THE DEALER MADE ADJUSTMENTS ACCORDING TO JEEP CRITERIA; HOWEVER, WHEN DRIVING IN A DARK AREA IT IS IMPOSSIBLE TO SEE MORE THAN APPROXIMATELY 30 FEET IN FRONT OF THE VEHICLE. ACCORDING TO CHRYSLER THIS IS ACCEPTABLE. I DISAGREE AND FEEL THAT THIS MAKES DRIVING AT HIGHWAY SPEEDS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574156March 22, 2014
TIRES
RAN OVER SMALL PIECE OF METAL IN THE SIDEWALL OF MY MICHELIN LATITUDE TOURING P265/60 R18 TIRE AND PUNCTURED LARGE HOLE IN THE TIRE. HAD TO ORDER ANOTHER ONE DEALER ALLEN SAMUELS EAST TEXAS DODGE IN TYLER TX SAID THERE WAS NO WARRANTY COST ME ABOUT $300 TO REPLACE THE TIRE. NOW I HAVE BEEN NOTICING THAT THE TIRE I REPLACED AS WELL AS MY OTHER TIRES ARE SLICK AND ALMOST THREAD BARE I ONLY HAVE 18,000 MILES ON THESE TIRES. I KNOW THERE HAS BEEN A RECALL ON THESE WHAT DO I NEED TO DO TO GET THEM REPLACED BY THE TIRE MANUFACTURER? I AM WORRIED ABOUT MY SAFETY AS WELL AS MY PASSENGERS IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562090January 29, 2014
SERVICE BRAKES
THIS IS THE 6+ TIME THIS HAS HAPPENED BUT THIS WAS THE WORST TIME, YET. WHILE TRAVELING ON THE HIGHWAY @60-70MPH, I STEPPED ON THE BRAKE PEDAL AND IT WAS FROZEN SOLID ... WOULD NOT MOVE AN INCH ... I HAD NO BRAKES. I TOOK MY FOOT OF THE BRAKE, REAPPLIED PRESSURE TO THE BRAKE PEDAL AND STILL NOTHING. I TRIED APPLYING PRESSURE A THIRD TIME AND MY BRAKES WORKED. I TOOK THE CAR TO THE DEALER WHERE I BOUGHT IT AND THEY SAID THEY CANNOT FIND A PROBLEM. I CALLED JEEP AND THEY SAID TO TALK TO THE DEALER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560089January 15, 2014
POWER TRAIN
OCCASIONALLY, WHEN COMING TO A STOP AND DOWN SHIFTING, A LOUD THUD IS HEARD AND FELT, ALMOST AS IF THE TRANSMISSION CLICKED INTO THE WRONG PART OF THE GEAR. IT ALSO HAPPENS OCCASIONALLY WHEN TAKING OFF FROM A STOP. IT IS DIFFICULT TO REPLICATE. IT WAS REPLICATED IN FRONT OF A SERVICE REPRESENTATIVE AT THE DEALER, AND WAS BROUGHT IN TWICE FOR REPAIR, AND SOFTWARE WAS UPDATED AND THE TRANNY SOFTWARE FLASHED, HOWEVER THE PROBLEM STILL OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558884January 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR A MANUFACTURER'S RECALL AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THERE ARE NO FAILURES AT THIS TIME. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558936January 7, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2013. THE CONTACT STATED THAT THE DEALER ADVISED THAT THE PARTS WERE NOT AVAILABLE AND COULD TAKE SEVERAL MONTHS BEFORE BECOMING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555937December 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SECURED IN PARK, THE VEHICLE WOULD ROCK BACK AND FORTH WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE PROBLEM WOULD ALSO OCCUR WHEN SHIFTING GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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