Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11115731August 4, 2018
POWER TRAIN, UNKNOWN OR OTHER, EXTERIOR LIGHTING
TAKATA RECALL LEATHER ON THE DASHBOARD COMES LOOSE, I'VE TAKEN IT TO JEEP TO REPAIR AND IT HAPPEND AGAIN. THE ADHESIVE DISSOLVES AND MAKES THE LEATHER BUNCH UP. THE FRONT LEFT HEADLIGHT BLINKS FOR A FEW SECONDS EVERY TIME ENGINE STARTS. ENGINE STALLS AND DOESN'T START AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114716July 31, 2018
STEERING
VEHICLE HAS LESS THAN 60,000 MILES AND WAS INFORMED THAT POWER STEERING RESIVOIR IS LOW DUE TO A LEAK IN THE BOOT OF THE RACK AND PINION STEERING ASSEMBLY. COST OF REPAIR WOULD BE APPROXIMATELY $2000. THIS PART SHOULD LAST MUCH LONGER THAN 60,000 MILES. DRIVEN VERY LIGHTLY AS ONLY 60,000 MILES IN 6 YEARS TO START HAVING SUCH ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114237July 28, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WIND SHIELD WIPERS, OVER DRIVE LIGHT AND HEAD LIGHTS ON AND CAN NOT TURN OFF. SIGNAL LIGHTS AND INTERIOR LIGHTS NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113161July 23, 2018
UNKNOWN OR OTHER
AT 150,000 MILES, DEVELOPED A LEAK IN THE COMBINATION A/C CONDENSER/TRANSMISSION COOLER UNIT. THE DEALER SAYS THIS IS ESSENTIAL TO THE TRANSMISSION BUT NOT CONSIDERED AS PART OF THE DRIVETRAIN. THIS DEFECT SEEMS TO BE VERY COMMON WITH THE WK2 MODEL JEEP GRAND CHEROKEE BEGINNING IN 2011 THROUGH THE PRESENT. THERE SHOULD BE A RECALL TO CORRECT THIS DESIGN DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111205July 13, 2018
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
MY JEEP CUTS OFF WHEN I'M DRIVING AND STALLS AT TIMES THE CHECK ENGINE LIGHT HAS BEEN ON ALSO SINCE I PURCHASED IT. WAS TOLD THE CODES HAD TO BE RESET. TOOK VEHICLE TO DEALER OVER 10 TIMES AFTER I PURCHASED IT DEALER SENT IT OUT OTHER PLACES SEEN NOTHING TURNED OFF CODES IT SEEMED OK THEN EVERY SINCE THEN IT DOES THE SAME THING OVER AND OVER NOW MY WARRANTY IS OUT THEY SEE AN ISSUE I HAD EXTENDED BUT THEY ONLY REPAIRED RECALLS THEY SAY BUT MY LIGHTS STILL FOG FROM THE RECALL AND ELECTRICAL STILL ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110802July 11, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, WHITE SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TURNED OFF, THE HOOD WAS OPENED, AND FLAMES APPEARED. AS SOON AS THE BATTERY WAS DISCONNECTED, THE FIRE STOPPED. NEITHER THE POLICE NOR THE FIRE DEPARTMENTS WERE NOTIFIED. THE VEHICLE WAS REPAIRED ON 1/16/18 BY THE DEALER (A. J. DOHMANN CHRYSLER INC, 802 ROBINSON DRIVE, BERWICK, LA 70342) FOR UNKNOWN RECALLS RELATING TO THE BRAKE BOOSTER AND ALTERNATOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 34683314 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11110178July 9, 2018
STRUCTURE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE DASHBOARD AND DOOR PANELS WERE CRACKING. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER JEEP DODGE FREDERICK, 5629 BUCKEYSTOWN PIKE, FREDERICK, MD 21704, (301)-663-6126) WHERE IT WAS DIAGNOSED THAT THE CARBON FIBER PANELS AND DOOR APPLIQUE PANELS WERE CRACKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104836June 30, 2018
SERVICE BRAKES, ENGINE, STEERING
WHILE BRAKING TO TAKE A RIGHT TURN (BRAKING FROM ~40MPH TO 15MPH) POWER STEERING WAS LOST. FOUGHT THE CAR AROUND THE TURN, THEN PRESSED THE ACCELERATOR, NOTHING HAPPENED. LOOKED AT THE TACHOMETER AND IT SHOWS 0RPM, TRIED TO BRAKE FURTHER AND NOW HAVE NO BRAKES. COAST TO A STOP. NO WARNING LIGHTS SHOWED. ALL ELECTRONICS WERE FUNCTIONING NORMALLY. PLACED CAR IN PARK THEN STARTED AS NORMAL. MODEL YEAR IS 2012Z HAS 130000 MILES. THIS HAS NEVER HAPPENED BEFORE. NO INDICATION WHATSOEVER OF ANY PROBLEM PREVIOUSLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104128June 26, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. NISSANI BROTHERS CHRYSLER, DODGE, JEEP, RAM (5750 MESMER AVE STE B, CULVER CITY, CA 90230) DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT A REPRESENTATIVE FROM CHRYSLER NEEDED TO CONTACT THEM IN ORDER TO PERFORM THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TIPM SHOULD HAVE BEEN COVERED UNDER AN UNKNOWN RECALL. A VIN TOOL SEARCH FOUND NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103627June 24, 2018
UNKNOWN OR OTHER
THERMOSTAT HOUSING NEEDED TO BE REPLACED BECAUSE CHECK ENGINE LIGHT ON03
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103668June 24, 2018
POWER TRAIN
A/A TRANS CONDENSER LEAK. FAULTY CONDENSER UNIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102772June 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER (LIECHTY DODGE, 5080 ACADEMY LN, BESSEMER, AL 35022, (205) 432-7995) FOR A RECALL REPAIR CONCERNING THE ALTERNATOR. THE DEALER DIAGNOSED THAT THERE WAS A TRANSMISSION FLUID LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THAT IT WAS NOT INCLUDED IN THE ALTERNATOR RECALL. THE NHTSA CAMPAIGN INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102634June 19, 2018
AIR BAGS
MY JEEP HAS DEVELOPED SEVERAL LARGE WRINKLES ON THE TOP OF THE DASHBOARD COVER. I'VE SEEN COMMENTS FROM OTHER JEEP OWNERS THAT HAVE THE SAME PROBLEM. MY CONCERN IS THAT THE WRINKLES IN AND STIFFNESS OF THE DASHBOARD COVER MIGHT INTERFERE WITH THE DEPLOYMENT OF THE PASSENGER-SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102324June 18, 2018
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, SERVICE BRAKES
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE LOST BRAKE FUNCTIONALITY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (12220 E JERICHO TURNPIKE, HUNTINGTON, NY) AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND THE BRAKE ASSIST ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. THE VIN WAS NOT AVAILABLE. *TT UPDATED 9/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101335June 12, 2018
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE WINDSHIELD HAD A LOOSE CONNECTION THAT CREATED AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE WAS TAKEN TO CABRERA AUTO (CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, ARECIBO, 00614, PUERTO RICO, 787-333-84100) TO BE SERVICED PER AN UNKNOWN TRANSMISSION RECALL. THE DEALER WAS INFORMED OF THE WINDSHIELD FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,500. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101346June 12, 2018
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE STALLED. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO SUBURBAN CHRYSLER DODGE JEEP RAM OF GARDEN CITY (32850 FORD RD, GARDEN CITY, MI 48135) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101079June 11, 2018
UNKNOWN OR OTHER
THE CAR STARTED OVERHEATING RANDOMLY WHILE DRIVING ON THE HIGHWAY. PULLED OFF, AND THE RADIATOR HOSE WAS LEAKING, AND THE BATTERY LIGHT TURNED ON, IN THE VEHICLE. THE CAR WAS LEAKING FLUID, BELIEVE IT TO BE RADIATOR, AND AC FLUID. TOOK THE JEEP INTO THE MECHANIC TO VERIFY THE ISSUE, AND FIGURE OUT WHAT WAS GOING ON. SHORTLY BEFORE TAKING THE JEEP TO THE MECHANIC, WHILE DRIVING, THE SERVICE 4WD LIGHT APPEARED, AND THEN THE RED LIGHTNING BOLT TURNED APPEARED AS WELL, ON THE DASH AS WELL. NOT SURE WHAT IS GOING ON WITH IT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099389June 3, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
HAVE CONTACTED DEALER NUMEROUS TIMES TO ADDRESS TWO RECALLS. THEY STATE STILL WAITING FOR PARTS. HAVE BEEN WAITING MORE THAN ONE YEAR TO HAVE THESE RECALLS ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098717May 30, 2018
ELECTRICAL SYSTEM
THE ALTERNATOR HAS BEEN WHINING FOR ABOUT 6 MONTHS AND THE BATTERY LIGHT PERIODICALLY ILLUMINATES. THERE IS A RECALL ON THIS ISSUE BUT THE PART IS ON BACK ORDER IF I WANT THE RECALL COMPLETED, THEY CAN HAVE IT CHANGED TOMORROW IF I PAY FOR IT OUT OF POCKET. MAKES NO SENSE WHEN PEOPLE'S LIVES ARE AT STAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098440May 29, 2018
ELECTRICAL SYSTEM
ALTERNATOR AND PCM WAS SUPPOSEDLY REPLACED IN JULY 2017. HOWEVER, I NOW HAVE THE SAME PROBLEM AND IT IS WORSE. THE BATTERY LIGHT WILL COME ON INITIALLY THEN ALL OF A SUDDEN THE WINDSHIELD WIPERS START, RADIO WILL SHUT OFF AND THEN THE AIR CONDITIONING SUDDENLY STARTED TO BLOW OUT HOW AIR AND IT WAS BLOWN AT THE FEET. I TRIED ROLLING DOWN THE WINDOW BUT WAS UNABLE TO DO SO. THIS HAPPENED A FEW MORE TIMES WHEN UNDER REGULAR STRESS OF DRIVING ON THE HIGHWAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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