Jeep Grand Cherokee Complaints (2010)

118 consumer complaints on file.

#11076261March 5, 2018
ENGINE
TIMING CHAIN BROKE AT HIGHWAY SPEED, NO POWER, HAD TO COAST TO SIDE OF ROAD. ENGINE REQUIRED REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075648March 1, 2018
ENGINE
VEHICLE CONTINUES TO HESITATE AND MISFIRE UPON STARTUP. OBD CODE P303 FOR CYLINDER #3 MISFIRE. AFTER A FEW MINUTES, THE PROBLEM GOES AWAY. DOESN'T HAPPEN EVERY TIME, AND IN NO PARTICULAR WEATHER CONDITIONS OR TEMPERATURES. MAY BE DANGEROUS IF PULLING OUT OF A PARKING AREA OR SOME OTHER LOCATION ONTO A STREET, AS VEHICLE WILL BUCK AND REFUSE TO ACCELERATE FOR A FEW MOMENTS. MY RESEARCH HAS FOUND THAT THIS APPEARS TO BE A COMMON PROBLEM, AND RECALLS WERE ISSUED IN OLDER MODELS BUT NOT THIS PARTICULAR YEAR SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052799December 6, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
MY INTERIOR PASSENGER DOOR HANDLE BROKE WHILE OPENING THE DOOR TO EXIT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047740November 21, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
OUR 2010 JEEP GRAND CHEROKEE HAS BEEN SHUTTING OFF IN MANY DIFFERENT OCCASIONS SINCE MAY 2017. WE'VE TAKEN IT TO OUR LOCAL MECHANIC AND HE SUGGESTED WE GO DIRECTLY TO THE DODGE/JEEP DEALERSHIP. NOBODY CAN FIND WHAT IS CAUSING THIS BUT SAY THIS IS A KNOWN ISSUE. WHILE DRIVING THE VEHICLE AT VARYING SPEEDS, INCLUDING SITTING STILL IDLING, TRAVELING 25 MPH ON MUNICIPAL ROAD, 60+MPH ON HWY. WHEN THIS HAPPENS THE WHOLE CAR SHUTS OFF LEAVING US UNABLE TO STEER, LOSS OF BREAKS, LOSS OF POWER STEERING, LOSS OF POWER TO THE WHOLE JEEP, ENGINE SHUTS OFF AND LOSS OF ABILITY TO CONTROL THE VEHICLE TO SAFETY. STALLING IN MOVING TRAFFIC WHEN YOU DON'T EXPECT IT HAS INHERENT RISK AND THE LOSS OF POWER SYSTEMS LIKE BRAKES AND STEERING THAT ACCOMPANIES A VEHICLE STALL MAKES GETTING OUT OF THE WAY DIFFICULT. LOSING ALL ABILITY TO ACCELERATE OR USE POWER STEERING. WE'VE HAD TO RUN THE VEHICLE OFF THE ROAD IN THE MIDDLE OF TRAFFIC INTO A FARM PASTURE IN ORDER TO GET TO SAFETY. THE JEEP HAS LOST POWER ON THE HWY TRAVELING 60+MPH AND HAD TO VEER OFF IN ORDER TO CONTROL THE JEEP AND GET TO SAFETY. THIS IS OUR MAIN CAR TO TAKE MY WIFE TO WORK AND OUR DAUGHTER TO AND FROM SCHOOL. WE'VE HAD TO LEAVE THE CAR IN THE DRIVEWAY DUE TO LIFE SAFETY CONCERNS. MY LOCAL DODGE/JEEP DEALERSHIP SAYS THIS IS A KNOWN ISSUE BUT DON'T KNOW HOW TO RESOLVE THIS POTENTIAL LIFE THREATENING ISSUE IS VERY CONCERNING AND WE WOULD APPRECIATE YOUR HELP IN RESOLVING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035402October 21, 2017
ELECTRICAL SYSTEM
KEY CAN BE REMOVED WHILE STARTED BEING UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014918August 13, 2017
ELECTRICAL SYSTEM
WHEN I TRY TO START MY CAR I TURN THE KEY AND ALL THE LIGHTS COME ON BUT THE CAR WILL NOT START. THE BATTERY IS NEW. THE STARTER DOESN'T ENGAGE AT ALL. ALSO WHEN I TRY TO LOCK OR UNLOCK THE CAR WITH THE KEY FOB I HAVE TO PRESS THE KEY FOB 10-15 TIMES TO GET IT TO WORK. I BROUGHT IT TO MY LOCAL DEALER MULTIPLE TIMES FOR THE SAME ISSUE AND THEY SAID THERE WASN'T ANYTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992109May 30, 2017
ENGINE
I WAS DRIVING APPROXIMATELY 70MPH ON INTERSTATE 75 SOUTHBOUND WEDNESDAY MAY 17, 2017. ALL OF SUDDEN MY SEVERAL LIGHTS ON DASHBOARD CAME ON - ENGINE LIGHT, ABS, ELECTRIC THROTTLE WARNING LIGHT. MY JEEP STARTED DECELERATING VERY QUICKLY. I PUT ON MY HAZARDS AS I TRIED TO PULL OVER TO SIDE OF ROAD. ONCE I WAS ON SIDE OF INTERSTATE, I PUSHED ON GAS PEDAL AND ENGINE REVVED BUT THE CAR DIDN'T ACCELERATE AND SPEEDOMETER STAYED AT 0. I IMMEDIATELY CALLED TOW SERVICE AND BROUGHT CAR TO FERMAN JEEP IN LUTZ, FLORIDA. AT COST OF 400.00 FOR INSPECTION, I WAS TOLD ENGINE CHAIN GUIDE FAILED CAUSING MY TIMECHAIN TO SNAP AND SHREDDED MY OIL PUMP AND BENT CRANK SHAFT. THAT WAS JUST THE INITIAL ANALYSIS. AND FERMAN WANTED TO AUTHORIZE AN ADDITIONAL 400.00 TO LOOK FURTHER INTO ENGINE. AT THAT POINT, WE DISCUSSED HOW MUCH REPAIRS WERE GOING TO BE AND OUR SERVICE ADVISOR SAID AT THAT POINT A NEW ENGINE WOULD BE BEST. I AM VERY CONCERNED BECAUSE A QUICK INTERNET SEARCH REVEALS 5.7LITER HEMI ENGINE RECALL FOR DODGE AND CHYRSLER CARS FROM 2009-2012 FOR THIS EXACT REASON. MY SERVICE ADVISOR SAID THE JEEP HEMI ENGINE WAS SAME ENGINE AS DODGE AND CHRYSLER ENGINE INVOLVED IN RECALL. I WAS AT SAME MILEAGE RANGE THAT PEOPLE DISCUSSED ON INTERNET WITHIN THAT RECALL AND DRIVING AT SAME SPEED AND DRIVING AUTOMATIC TRANSMISSION. I CONTACTED JEEP CUSTOMER SERVICE AND WAS TOLD THEY COULDN'T HELP ME BUT WOULD MAKE A NOTE FOR SAFETY REASONS. I REALLY FEEL NHTSA NEEDS TO EXPLORE THAT JEEP SHOULD EXTEND RECALL TO GRAND CHEROKEE ENGINES AT 5.7 HEMI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969285March 29, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE ENGINE GOT COLD. IN ADDITION, THE CONTACT STATED THAT THE IGNITION MADE A CLICKING NOISE WHILE ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966563March 17, 2017
SERVICE BRAKES
WHILE DRIVING THE CAR AND BRAKING THE PEDAL WILL DROP ABOUT HALF WAY AND THEN RECOVER TO NORMAL USE. I HAVE OWNED THE CAR FOR ABOUT 4 YEARS AND IT HAS HAPPENED AT LEAST FIVE TIMES STARTLING THE DRIVER. THE CAR HAS BEEN TO A FEW MECHANICS AND THEY HAVE FOUND NOTHING WRONG. I BELEIVE IT COULD BE RELATED TO THE 2011 RECALL FOR BOOSTERS IN JEEPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954789February 15, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO PARK THE VEHICLE, THERE WAS AN ABNORMAL CLICKING SOUND COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO SEVERAL OUTDOOR LIGHTING STRUCTURES AT A NEIGHBORING RESIDENCE. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10937577December 27, 2016
AIR BAGS
AIR BAG WARNING LIGHT COMES ON AND OFF WITH CAR IN PARK AND WHILE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926257November 15, 2016
ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE (5.7 HEMI) SHUTS OFF SHORTLY AFTER FILLING UP THE TANK. ITS HAPPENS 3 TIMES EACH TIME AFTER FULLY FILLING UP THE GAS TANK. ENGINE WILL SHUT OFF (NO STUTTERING) WHILE DRIVING JUST HALF MILE (CITY DRIVING) FROM THE LAST FILL UP. THE ENGINE WILL START RIGHT UP ONCE THE CAR COMES TO A STOP AND DOESN'T HAPPEN AGAIN UNTIL FILL UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908170September 20, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BELT FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE SEAT BELT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896674August 17, 2016
ENGINE
I'VE HAD THIS CAR SINCE 2011. THERE IS ONE PROBLEM AFTER ANOTHER. I REPLACED THE AC CONTROL MODULE 3 TIMES, REPLACED THE EVAPORATOR SENSOR THAT WAS DEFECTIVE, REPLACED THE TIPM KIT, ETC. ON FRIDAY, JULY 29 THE CAR BROKE DOWN AND I WAS TOLD THE 8TH CYLINDER STOPPED WORKING. I TOOK IT TO THE JEEP DEALER IN PLACENTIA FOR REPAIRS. I PAID $2400. ON AUGUST 5TH I WAS TOLD I COULD PICK UP THE CAR AND THE MECHANIC CAME AND SHOWED ME HOW THE CYLINDER WAS DEFECTIVE AND ALONG WITH THE MANAGER AND TWO OTHER TECHNICIANS ASSURED ME THAT I WOULD NOT HAVE A PROBLEM AGAIN FOR YEARS TO COME. UPON LEAVING THE DEALERSHIP I CALLED AND TOLD THEM THAT THE CAR STILL DOES NOT SOUND RIGHT, I WAS TOLD TO GIVE IT TIME. ON AUGUST 5TH I WAS DRIVING ON THE FREEWAY AND ALL OF A SUDDEN THE CAR'S DASHBOARD'S LIGHTS STARTED GOING OFF, THE STEERING WHEEL BLOCKED AND THE CAR SLOWLY STOPPED. I COULD NOT START THE CAR AGAIN. I WAS ABLE TO MANAGE TO BRING THE CAR ALMOST TO THE WALL AND TOTALLY FELT THAT MY LIFE WAS IN DANGER. I HAD IT TOWED TO THE DEALER. THE TOWING DRIVER WHEN HE REACHED UNDER THE CAR TO HOOK IT UP PULED THE GLOVE AND SHOWED ME THAT THE TRANSMISSION OIL IS ALL OVER THE ENGINE. AT THE JEEP DEALER I WAS GIVEN ME A RENTAL AND TOOK THE CAR IN. TO THIS DAY, I AM STILL DRIVING THE RENTAL, I HAVE NO ANSWER ABOUT THE CAR AND EVEN THOUGH THEY WILL BE FIXING IT, I WILL NO LONGER FEEL SAFE IN THAT VEHICLE. WHAT DO I DO? THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862518May 2, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 65 MPH AROUND A CURVE, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,961.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10821435January 21, 2016
WHEELS
WHILE TRAVELLING ON THE INTERSTATE AT 75 MPH THE VALVE STEM EXPLODED. THE TIRE LOST ALL OF ITS AIR WITHIN ABOUT 10 SECONDS. THE ALUMINIUM NUT ON THE OUTSIDE THAT HOLDS THE VALVE STEM AND TIRE PRESSURE MONITOR ONTO THE WHEEL HAD BROKEN APART. UPON FURTHER INSPECTION OF THE OTHER VALVE STEMS I FOUND THAT 2 OF THE REMAINING THREE WERE ALSO PLAGUED WITH CRACKED NUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808783December 7, 2015
VEHICLE SPEED CONTROL
WHILE TRAVELING ON THE EXPRESS WAY AT A STEADY SPEED OF 70 MPH, WITHOUT CRUISE CONTROL, THE ACCELERATOR PEDAL MOVED SUDDENLY AWAY FROM THE FOOT AND STAYED IN THE FULL GAS POSITION ACCELERATING THE CAR TO WELL OVER 80 MPH. ATTEMPTS TO RETURN THE PEDAL TO A SAFE POSITION FAILED. THERE WAS NO FLOOR MAT INTERFERENCE OF ANY KIND AND CRUISE CONTROL WAS NOT ACTIVE THAT DAY BECAUSE OF EXCESSIVE TRUCK TRAFFIC. ONLY EXTRAORDINARY BRAKING SLOWED THE CAR TO ALLOW SQUEEZING BETWEEN TRUCKS ON THE RIGHT LANE AND EVENTUALLY COMING TO A STOP ON THE FREE WAY SHOULDER. AFTER LETTING THINGS COOL DOWN FOR A FEW MINUTES AND RESTARTING THE ENGINE, THINGS APPEARED TO HAVE RETURNED TO NORMAL AND THE TRIP HOME COULD BE COMPLETED WITHOUT INCIDENT. THE CAR WAS NOT DRIVEN SUBSEQUENTLY UNTIL A LOCAL DEALERSHIP WAS ABLE TO INVESTIGATE THE EVENT. NOTHING WAS FOUND EXCEPT THE ON-BOARD COMPUTER DISPLAYS THE CODE INDICATING THAT BOTH THE ACCELERATOR AND BRAKE SYSTEMS WERE ACTIVE AT THE SAME TIME.- AT THE MOMENT WE ARE AT OUR SECOND DEALERSHIP AND ARE UNDER ADVISEMENT FROM CHRYSLER TO CONTINUE THE INVESTIGATION. HOWEVER NOTHING DIFFERENT HAS BEEN DETERMINED SO FAR. WE ARE UNWILLING TO USE THE CAR DUE TO THE IMMINENT THREAT OF A RECURRENCE OF THE UNKNOWN PHENOMENON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794408November 17, 2015
ENGINE, POWER TRAIN
SEPT 26, 2015 DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN CRUISE CONTROL, MY JEEP JUST DIED. WOULD NOT START OR TURN OVER THE ENGINE LIGHT OIL LIGHT AND ECT LIGHT CAME ON. TURNS OUT THE TIMING CHAIN BROKE DAMAGED INTAKE VALVE ON #2 CYLINDER AND EXHAUST VALVE ON #8 CYLINDER. HAD THE HEADS INSPECTED VALVES AND TIMING CHAIN REPLACED. AND NEW SPARK PLUGS, IT HAD 100565 MILES ON IT. PICKED IT UP FROM THE SHOP ON NOV 13, 2015 RAN PERFECTLY NO VIBRATIONS SPARK KNOCK SMOOTH.. NOT EVEN 200 MILES ON IT AND THE SAME THING DRIVING ABOUT 65 MPH IN ECO MODE AND IT JUST DIED. THE ENGINE LIGHT TRACTION CONTROL LIGHT AND ECT LIGHT AND OIL LIGHT CAME ON. PULLED OVER ON THE SHOULD IT WOULD NOT START. HAD IT TOWED BACK TO THE SHOP.. THE SAME THING TIMING CHAIN BROKE AND TWO CYLINDERS HAVE NO COMPRESSION. THE SHOP CALLED THE MANUFACTURER OF THE TIMING CHAIN AND THEY ARE PUZZLED AS WELL ABOUT THE TIMING CHAIN BREAKING SO SOON AFTER BEING REPAIRED. SOMETHING IN THE ENGINE IS CAUSING EXTREME HARMONICS AND/OR VIBRATION INSIDE THE ENGINE AND CAUSING EXCESSIVE FORCE ON THE TIMING CHAIN TENSIONER AND GUIDE. HOWEVER, NEW PARTS SIMPLY DON'T BREAK LIKE THIS IF EVERYTHING IS COPACETIC UNDER THE HOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789496November 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE AND EXCESSIVE CRACKS NEAR THE CENTER OF THE STEERING WHEEL WHERE THE AIR BAG HOUSING WAS LOCATED. THE VEHICLE WAS TAKEN TO THE DEALER ON FOUR SEPARATE OCCASIONS; HOWEVER, THE REPLACEMENT PART WAS NO LONGER BEING PRODUCED TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781144October 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WHILE THE TRANSMISSION WAS STILL ENGAGED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V200000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIN (WIRELESS IGNITION NODE) MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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