Jeep Grand Cherokee Complaints (2024)

277 consumer complaints on file.

#11752682July 24, 2026
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 35 MPH and making a left turn, the vehicle decelerated to 29 MPH and failed to properly accelerate. The accelerator pedal was depressed and went down to the floorboard. The vehicle was pulled over safely and avoided a crash. The contact attempted to restart the vehicle. The battery power was at 1 percent after driving the vehicle. The local dealer was contacted about the Lemon Law. The vehicle was towed to the local dealer, and the contact was informed about the cost of a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 54,130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752280July 23, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle is an active fire hazard subject to the high-voltage battery recall (NHTSA 24V-718). The manufacturer's safety instructions require me to stop charging the vehicle and park it away from homes and structures. Because I am currently leasing this vehicle from Chrysler Capital and have no alternate transportation, I am forced to drive an active fire risk for daily transit. The local Jeep dealership has refused to provide a temporary loaner vehicle or rental accommodation while a final remedy is pending. The lack of a timely repair, combined with the refusal of the manufacturer to provide safe, alternative transit, forces me to operate a defective vehicle that poses an immediate safety risk to myself, my family, and the general public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749729July 11, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Not being able to park inside due to potential FIRE, messages of electric mode inoperable, emergency pedestrian ranking, going from park to auto shift it loud/clunky. Infotainment sometimes takes a while to load or recognize apple car play. Main concern would of course be fire potential and not charging it. Which defeats whole purpose of leasing it to see how it does. No other problems except for the ones we all have had with 4Xe models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749336July 9, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Electrical system (Hy-bird System). Yes it's available for inspection. Yes my safety was at risk. Yes Yes No warning lamps, messages or other symptoms of the problem prior to the failure. After the first recall was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747723July 1, 2026
SUSPENSION
The entire rear passenger suspension failed creating over $8k in OEM replacement parts and labor. Less than two months later I am now experiencing the same issues on the drivers side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747037June 28, 2026
SERVICE BRAKES
During a standard service, the servicing dealership (Lester Glenn Jeep, Tom’s River,NJ) failed to perform the mandatory factory electronic scan bleed required for the Electronic Brake Booster (EBB) and ABS/ESC modules. This critical omission left unpurged fluid and internal system aeration trapped deep inside the electronic braking components, severely compromising the vehicle's stopping integrity and creating an immediate safety hazard. The safety omission was caught and documented via a secondary diagnostic scan by another authorized Jeep servicing facility (Pine Belt Jeep, Lakewood,NJ ), which had to perform the corrective electronic scan bleed to restore proper braking functionality and make the vehicle safe for public roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746633June 26, 2026
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
After the 68C recall software update upon getting my Jeep back I can no longer drive in the electric mode without the Jeep surging into and out of the gas mode at slow speeds or fast speeds. My jeep does hesitate or bogs down prior to engaging the gas mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746033June 23, 2026
EXTERIOR LIGHTING
When I push the turn signal stockforward to initiate the highbeams, the highbeam function does not work. The lever clicks into position as it should, but it does not initiate the high beam mode. It will work first thing in the morning when I start my car, but after three or four minutes, the highbeams disengage and goes back to low beam.When I use the flash-to-pass mode by pulling the lever toward me, the highbeams do work. The problem began about two weeks ago when driving home at night, I had no highbeams which was a safety issue. I have not taken my vehicle to the dealership for anyone to take a look at the issue yet. From what I’ve read it seems like it’s a problem with the multifunction switch in which other 2024 Jeep grand Cherokees had a recall. I don’t abuse my vehicle components. In fact, I’m probably extra careful to use them properly and I use them with ease. My car is still under warranty. Is this something that is typically covered under warranty? I cannot seem to find a recall for the matter. My Vin number returns zero recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745166June 18, 2026
ELECTRICAL SYSTEM, ENGINE
06/13/2026: THIRD EPISODE of 2024 Jeep GC Summit (Top of Line) Battery being COMPLETELY DEAD after 3-4 days of no driving. I bought my Jeep in 12/2025!? Another issue that others report is the DIFFICULTY of 'jumping' the battery/engine to give a start. We tried multiple times on the evening of 06/13 to no avail. On Sunday, 06/14, we REVVED the jumper engine to ....7000 or 8000 rpms (on the tachometer) before getting enough power to successfully jump the Jeep. THIS New Vehicle "Dead Electric" is very scary on how it could strand us!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744811June 17, 2026
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Went to turn right car kept pushing straight and steering wheel locked up. Also, no airbags were deployed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11744454June 16, 2026
ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving approximately 50 MPH, the engine overheated. The contact stated that the engine warning light was illuminated. The contact stated that the failure was a persistent failure. The contact received notification of NTHSA Campaign Number: 25V766000 (Engine); however, the vehicle was not repaired. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744450June 16, 2026
FUEL/PROPULSION SYSTEM
Continuously losing power while driving. It almost feels like a drop in power and a tug backwards. It’s not the same as regenerative breaking as I am familiar with that concept. Yesterday it responded differently. Instead of losing power there was a burst of power which almost caused me to crash into the vehicle in front of me. Lastly for the last 6 months my car fuel gauge doesn’t work correctly. It gets stuck at half and doesn’t register the gasoline put in til miles later. This has caused me to run out or gas 3 times, something that never happened in my other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743996June 14, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On XXX, at approximately 8:45 AM in [XXX], my wife was driving our 2025 Jeep Grand Cherokee 4xe. She was stopped at a red traffic light and, when the light turned green, proceeded to make a normal left turn through the intersection. While approximately halfway through the intersection, the vehicle unexpectedly displayed a forward collision warning ("BRAKE!") and aggressively applied the Automatic Emergency Braking system. The weather was clear and sunny, and there was no apparent vehicle, pedestrian, obstacle, or other hazard in the Jeep's path that would have justified an emergency braking intervention. The unexpected braking caused the Jeep to decelerate abruptly in the middle of the intersection. As a result, a truck traveling behind the Jeep, at an estimated speed of approximately 10 mph, rear-ended the vehicle. A second vehicle then rear-ended the truck, resulting in a multi-vehicle collision. A police report was filed, and my wife was determined not to be at fault for the accident. We are submitting this report because we are concerned that the unexpected activation of the Automatic Emergency Braking system may represent a serious safety issue that could endanger vehicle occupants and other motorists and should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11743280June 10, 2026
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742357June 5, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
On 11 October 2025, I was driving on the Interstate when an error message appeared in the cluster "Active Lane Management (ALM) Unavailable Service Required". The Lane Assistance turned OFF and could not be turned back ON until vehicle was restarted. I called the dealership and requested an appointment. They stated that unless they could repeat the issue, an appointment would be useless. The ALM error message disappeared on restart of the vehicle. On 02 January 2026, I started the vehicle when an error message appeared in the cluster "Auto Emergency Break (AEB) Limited Functionality Service Required". The Lane Assistance turned OFF but could be turned back ON. The vehicle visited the dealership on 13 February 2026 and the AEB error was repeated numerous times on start by dealership personnel. On Monday, 23 February 2026, vehicle was left at dealership for 10 days. They performed numerous software updates and returned vehicle to me on 05 March 2026. On 09 March 2026, AEB Error message appeared in cluster. Took vehicle immediately to dealership and they refused to take it back in for service. They stated Jeep had no idea how to resolve and I had to wait on a solution. AEB message happened again on 14 March 2026, 31 March 2026, 01 April 2026, 05 May 2026, 08 May 2026, 21 May 2026. On 05 May 2026, the AEB error and ALM error appeared on the same day. I drove the vehicle to the dealership and they retrieved error code U045D. Dealership finally agreed to take vehicle back in for service on Monday, 25 May 2026 which is where is still sitting today, 05 Jun 2026. Initially, dealership stated Jeep had release another software update but then 24 hours later they stated they had ordered a new cluster. The new cluster was cancelled by Jeep so they ordered it again. Dealership stated they are waiting on a new cluster to arrive. I have no idea if AEB system works or not which to me is a major safety issue. Also, how can I trust this vehicle ever again!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740822May 29, 2026
UNKNOWN OR OTHER
Unexpected acceleration pulling into parking spot which caused significant damage to my vehicle and vehicle in front of my vehicle. The hybrid battery was on low and witness outside of vehicle indicated it was making loud whining noise before collision. Filed a complaint with Stellantis. They did nothing. They did not check the hybrid system or software controlling the hybrid system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738987May 20, 2026
ENGINE
Subject: 2024 Jeep Grand Cherokee 4xe Safety Defects, Recall Failures, and Loss of Safe Vehicle Use Complaint Narrative: I am the owner of a 2024 Jeep Grand Cherokee 4xe plug-in hybrid vehicle manufactured by FCA US LLC / Stellantis. I am filing this complaint due to ongoing safety-related defects and recall-related concerns affecting the vehicle, including repeated recalls, reduced confidence in vehicle safety, loss of vehicle use, and concerns regarding battery system reliability and fire risk. My vehicle has been subject to multiple recalls and/or service campaigns involving the high-voltage battery system and related charging/safety systems. These recalls and warnings have created serious concern regarding the safe operation, charging, parking, and ownership of the vehicle. Specific concerns include: Repeated recall notices affecting vehicle safety Concerns regarding high-voltage battery failure and/or fire risk Instructions or warnings affecting normal use of the vehicle, including charging limitations and parking restrictions Significant inconvenience and loss of use Time spent at dealership service departments for inspections, software updates, or attempted remedies Recent, additional recall 78C/NHTSA 25V-766 Reduced reliability and diminished confidence in the safety of the vehicle Potential diminished resale value due to ongoing recall history The repeated nature of these issues raises concerns that the remedies may not fully resolve the underlying defects. As an owner, I no longer feel confident in the long-term safety and reliability of this vehicle. I request that NHTSA continue investigating the safety and effectiveness of the recall remedies affecting Jeep 4xe plug-in hybrid vehicles and evaluate whether consumers are receiving adequate permanent repairs and protections. Vehicle Information: 2024 Jeep Grand Cherokee 4xe Date Purchased: July 2024 Dealership(s) involved Lager Jeep Mankato Lager Jeep of Mankato
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738198May 15, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked and un intended in a parking lot the vehicle passenger side rear coil spring detached independently No warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer where it was dignoased that rear coil spring needed to be replaced. The contact related the failure to the NHTSA Campaign Number: 26V051000(SUSPENSION) however the VIN was not included in the recall. The manufacturer was notified of the failure and they informed him NHTSA adds VIN's to recalls . The failure mileage was 74,265.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737192May 11, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On 5/11/26 at approximately 7:40pm, I was driving a leased 2024 Jeep Grand Cherokee in [XXX] , turning left at the busy intersection of [XXX] and [XXX] . I was in the outside lane of a double left-turn lane with a green left-turn arrow, while opposing traffic was also moving through the intersection in its own turn movement. In the center of the intersection, the vehicle suddenly activated Forward Collision Warning and then Auto Emergency Braking without warning, even though I was lawfully proceeding through the turn. The vehicle stopped abruptly and forcefully in the middle of the intersection, leaving my car stranded in active traffic. I braced for a rear-end collision, which surprisingly did not occur as there must not have been another car behind me After the sudden stop, I was unable to shift the vehicle back into Drive for several seconds. By the time I was able to move the car again, the light had turned red and other lanes of traffic were beginning to proceed. This created an immediate risk of a serious collision from cross traffic or vehicles approaching from behind. The force of the unexpected stop was strong enough to cause neck pain. By chance, no other vehicle struck my car, but this was a near-miss event with clear potential for severe injury or death. I no longer feel safe driving this vehicle. In addition, this vehicle has had multiple recalls and other issues, which heightens my concern that this may be part of a broader safety defect involving the Forward Collision Warning, Auto Emergency Braking, or related electronic control systems. I am requesting that NHTSA investigate whether the 2024 Jeep Grand Cherokee can falsely detect a collision risk during a lawful left turn and improperly engage automatic braking or otherwise prevent the driver from promptly returning the vehicle to Drive. Relevant documentation can be provided, including VIN, mileage, service records, recall history, and any dealer inspection results INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737116May 11, 2026
ENGINE
since recalled was published Nov2025, no remedy has been taken, and manufacture seems not prepare to repair the issue which is a big safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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