Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#11348427August 10, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE ECM IS MALFUNCTIONING CAUSING VEHICLE TO STALL AND MISFIRE AT ANY SPEED MAINLY WHEN ACCELERATING MAKING IT HARD TO KEEP UNDER CONTROL SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339270July 14, 2020
AIR BAGS, STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY THE CAR I HIT WAS UNOCCUPIED AND I RECIEVED A FEW MINOR INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11311346February 25, 2020
STEERING, SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT OF THE VEHICLE WHICH WAS ALSO FELT IN THE STEERING WHEEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION CEASED AT LOW SPEEDS. THE CONTACT STATED THAT THE FAILURE WAS CONSTANT. THE VEHICLE WAS TAKEN TO BARNETT CHRYSLER JEEP DEALER, LOCATED AT (3430 HWY 61 N, WHITE BEAR LAKE, MN 55110) TO BE DIAGNOSED. A CAUSE FOR THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 270,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309938February 18, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE INDEPENDENTLY DRIFTED INTO THE RIGHT LANE AND THE CONTACT CORRECT THE VEHICLE DRIVING BACK INTO THE LEFT LANE. THE VEHICLE THEN STARTED TO SWAY IN AND SPUN OUT OF CONTROL COLLIDING WITH THE GUARDRAIL. THE CONTACT STATED THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS SHE SUSTAINED WHIPLASH AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER NOR LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. *DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11298096January 9, 2020
STRUCTURE:BODY
I SCRAPED THE UNDERBELLY OF THE GAS TANK AND THE METAL PLATE PROTECTING THE GAS TANK HAS FALLEN OFF. IT WAS VERY RUSTY AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289297December 16, 2019
SEATS
FRONT SEAT FRAME BROKEN.. CAUSING SEAT TO MOVE FROM TRACK MOUNTING THAT IS BOLTED TO FLOOR CAUSING DRIVER TO BE ABLE TO LOSE CONTROL OF VEHICLE AND IN CAUSE OF ACCIDENT CAUSING SERIOUS INJURY AND OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286616December 3, 2019
STRUCTURE:BODY
THE SKID PLATE UNDER THE GAS TANK IS RUSTING AWAY AND FALLING OFF IN LARGE PIECES I AFRAID IT COULD FALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281173November 19, 2019
VISIBILITY/WIPER, ELECTRICAL SYSTEM:WIRING, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AND WINDOW FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DOOR AJAR MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68161969. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281239November 19, 2019
UNKNOWN OR OTHER
THE VEHICLE SOMETIMES DOESN'T START AND SOMETIMES IT STARTS JUST FINE. SOMETIMES WHEN YOU PUT IT IN DRIVE IT WILL DIE AND SOMETIMES IT WILL RUN JUST FINE. SOMETIMES IT HAS A ROUGH IDLE AND WILL STALL AND DIE WHEN DRIVING DOWN THE ROAD. AND THEN WHEN YOU START IT BACK UP AGAIN IT WILL RUN JUST FINE AND THEN WILL STALL AND DIE AGAIN. WE HAVE TAKEN IT TO THE DEALERSHIP AND THEY REPLACED THE COIL PACK AND IT IS STILL DOING THE SAME THING. WE HAVE CHECKED ALL OF THE GROUNDS AND THERE ARE NO CODES BEING DISPLAYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271546October 28, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS ON MY WAY HOME FROM WORK AT 1145PM WHEN OUT OF NO WEAR THE HEADLIGHTS WENT OUT ? THE TURNING SIGNALS WORKED BUT HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON, THIS HAS HAPPENED A FEW OTHER TIMES BUT WHEN I HAD THE AUTOSHOP LOOK AT IT THEY COULDN'T FIND A ISSUE? TONIGHT WHEN THE HEADLIGHTS SHUT OFF I COULDNT SEE ANYTHING CAUSING ME TO GO INTO THE DITCH AND BACK ON THE ROAD CAUSING DAMAGES TO FRONT BUMPER ,RADIATOR, UNDERCARRIAGE!!! THIS IS A DANGEROUS ISSUE AND WHEN I TALKED TO OTHER JEEP OWNERS THEY HAVE THE SAME ISSUES !!! MY JEEPS BEEN IN TEXAS , IOWA , NEW YORK, FLORDA .... I HAD A FORD WITH THIS SAME ISSUE AND THEY FIXED IT BEACUSE IT WAS A SAFTY ISSUE AS IT WAS A INFERNAL MOTHERBOARD ISSUE! JEEP YOU NEED TO FIX THE JEEPS OF BUY THEM BACK FOR TOP BOOK VALUE FOR THEIR YEAR! ATTACHED IS PHOTO OF THE HEADLIGHT OUT AND BUMPER DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11270586October 24, 2019
ELECTRICAL SYSTEM, STEERING, SUSPENSION
ANYTIME I HIT A SMALL BUMP IN ROAD OR WHEN TURNING THE FRONT END LOSES CONTROL AND VEHICLE SHAKES VIOLENTLY SENDING ME INTO OTHER LANE. SEVERAL WIRES HAVE MELTED UNDER THE HOOD AND THE FRONT DRIVER SEAT GETS EXTREMELY HOT WHILE DRIVING A DISTANCE OVER 13 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255996September 16, 2019
UNKNOWN OR OTHER
VERY LOUD NOISE STILL EMITTING FROM DASHBOARD WHEN VEHICLE AFTER TURNING ENGINE OFF. HAS GOTTEN LOUDER AFTER TAKEN TO DEALERSHIP TO HAVE RECALL TAKEN CARE OF. USING TODAY'S DATE AS A REFERENCE BECAUSE IT WAS SIGNIFICANTLY LOUDEST OF ANYTIME I EVER NOTICED. TODAY IT WAS LOUDER THAN EVER. THOUGHT MY JEEP WAS GOING TO EXPLODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244181August 15, 2019
ELECTRICAL SYSTEM
ELECTRICAL ISSUES!!! IVE REPLACED THE BLOWER MOTOR RESISTOR BEACUSE THE ORIGINAL MANUFACTURER PART FAILED DUE TO THE PIGTAIL MELTING INTO THE HARNESS. THE REPLACMENT PARTS DO THE SAME THING AFTER HAVING THE HEAT/AC ON FOR A WHILE YOU CAN SMELL IT BURNING AND MELTING ... IVE WENT THREW 4 NEW REPLACMENT PARTS ALREADY AND THIS SEEMS LIKE A RECALL AS EACH TIME I WAS TKLD IM LUCKY IT DIDNT CAUSE A FIRE AS THE WIRES WERE COMPLETELY MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244182August 15, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
UNKNOWN ISSUE : I LOOKED IT UP ON YOUTUBE AND PEOPLE CALL IT THE DEATH WOBBLE? YOU DRIVE DOWN THE ROAD FINE AND THEN HIT A SMALL BUMP AND THE FRONT END SHAKES UNCONTROLLABLY AT ANY SPEED. *YOU LOOSE CONTROL OF STEERING DUE TO THE SHAKING! OTHER ISSUE IS THE CRUISE CONTROLLER KICKS ON AND THE RPM SPIKES TO RED ZONNNNE THE ONLY WAY TO DISENGAGE IT IS TO TURN VEHICLE OFF THEN BACK ON!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242838August 9, 2019
ELECTRICAL SYSTEM
I GOT A SHORT CIRCUIT BY THE AIR CONDITIONER. IT CAUGHT FIRE AND BURNED THE WHOLE INSIDE OF MY CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11230833July 10, 2019
STEERING, SUSPENSION
WHEN DRIVING, THE STEERING PULLS TO THE LEFT SIDE FAIRLY HARD. ALSO, WHEN MAKING EITHER RIGHT OR LEFT TURNS THE RESULT IS A VERY JERKY AND NOT SMOOTH. WHEN THERE IS A BUMP IN THE ROAD, THE STEERING WHEEL JERKS AND TURNS SLIGHTLY CAUSING POSSIBLE DANGEROUS DRIVING CONDITIONS. THE VEHICLE IS DRIVE-ABLE HOWEVER THERE IS DEFINITELY SOME CAUSE FOR CONCERN. HAVE REPLACED THE SUSPENSION WITH BRAND NEW SHOCKS AND THERE SEEMS TO BE NO DIFFERENCE IN THE STEERING WHEEL'S RESPONSE TO BUMPS. WHEELS ALSO APPEAR TO BE IN GREAT ALIGNMENT AS WELL. I HAVE SEEN WHERE THIS ISSUE IS VERY COMMON WITH THIS MAKE AND MODEL AND WOULD LIKE TO BE ABLE TO GET THE ISSUE CORRECTED FOR A FEELING OF COMFORT AND SAFETY WHILE DRIVING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229437July 4, 2019
SEATS
THE DRIVER SEAT WOBBLES AND SHIFTS WITHIN THE SEAT ITSELF NOT THE BOLTS THAT HOLD THE SEAT BRACKET DOWN. I BELIEVE IT IS THE INSIDE BASE OF THE SEAT. I FEAR THAT IF AN ACCIDENT WERE TO OCCUR IF THE SEAT WILL STAY MOUNTED TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228542June 30, 2019
ENGINE
WHEN TRAVELING AT 75MPH OR JUST MAKING A SLOW TURN AT AN INTERSECTION IT SHUTS OFF. I HAVE SEEN RECALLS ON OTHER 2004 JEEPS BUT NOT THIS VIN # IT IS DANGEROUS AND DEADLY. IT DOES NOT HAPPEN ALL THE TIME AND THE WEATHER CONDITIONS MAKE NO DIFFERENCE. THERE SHOULD BE A RECALL ON ALL 2004 JEEP GRAND CHEROKEE'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228263June 28, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL. CLOCK WILL NOT GO OFF AT ANYTIME, SO BATTERY GOES DOWN OVERNIGHT ALL THE TIME. BRAKE AND ABS LIGHTS STAYS ON WHILE DRIVING. IGNITION KEY DOESN'T MATCH DOOR NOR HATCH LOCKS. THE EXHAUST SYSTEM HAS VIBRATION AT TIMES WHEN IN MOTION. WHEN TEST DRIVING THIS VEHICLE I JUST ASSUMED THE VEHICLE HAD BEEN SITTING WITH AN OLDER BATTERY WAS WHY IT NEEDED TO BE JUMPED. THEN AFTER I GOT IT HOME AND IT SAT OVERNIGHT AND I HAD THE SAME PROBLEM; I THOUGHT I'D LEFT SOMETHING TURNED ON. THEN I DISCOVERED THAT THE CLOCK WILL NOT GO OFF. I PURCHASED THIS VEHICLE ON 5/17/2019 AS IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221615June 21, 2019
SEATS
THE DRIVERS SEAT MOUNTING BRACKET (FRONT, LEFT) HAS BROKEN DURING NORMAL USE 8 TIMES.THE PART WAS WELDED BACK TOGETHER EACH TIME SO FAR. TODAY, 3 OR THE 4 MOUNTING BRACKETS BROKE AT ONCE WHILE I WAS GETTING INTO THE VEHICLE, THE 2 REAR BRACKETS AND THE SAME FRONT BRACKET THAT TYPICALLY SNAPS. THIS TIME I WASN'T DRIVING, BUT A FEW OF THE OTHER BREAKS OCCURRED WHILE ON THE HIGHWAY, OR DURING NORMAL ACCELERATION FROM A STOPLIGHT. ONE BREAK ALSO OCCURRED DURING A LEFT TURN ON A CITY STREET AND I NEARLY LOST CONTROL WHEN THE SEAT LEANED TO THE SIDE. THE FIRST BREAK HAPPENED IN 2009 WITH AROUND 45,000 MILES ON THE VEHICLE, AND THEY HAVE HAPPENED ON A REGULAR BASIS SINCE THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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