Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10213755January 4, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I GET NO HEAT COMING OUT OF THE VENTS, ONLY COLD AIR. IT WAS 10 DEGREES THIS MORNING AND I HAVE A 45 MINUTE DRIVE TO WORK WITH NO HEAT. COULD BE A SAFETY ISSUE IF I DIDN'T PARK IN A GARAGE. THERE WOULD BE NO WAY OF CLEARING THE WINDSHIELD OF ICE. WENT TO THE DEALER AND THEY TELL ME IT COULD BE AT A MINIMUM $1,200 TO FIX IT AND THEN THEY WON'T GUARANTEE IT WILL BE A PERMANANT FIX.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213530January 2, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
PASSENGER SIDE HEATER FAILURE.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213013December 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
MALFUNCTIONING AIR CONDITIONER BLENDED DIVERTERS. I HAVE THE 2001 LAREDO AND MY A/C DIRECTIONAL BLENDERS ARE MALFUNCTIONING. I HAVE THE MANUAL SYSTEM WHICH IS SUPPOSEDLY LESS COMPLICATED BUT IT SEEMS EVEN THE SIMPLE ONES MALFUNCTION. *TR I ONLY HAVE 65,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212606December 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
A/C , HEATER DOES NOT FUNCTION PROPERLY, SPORADIC AIR FLOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212475December 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EXTERIOR LIGHTING:TURN SIGNAL, ENGINE AND ENGINE COOLING
2001 JEEP GRAND CHEROKEE= MY VEHICLE SHOULD HAVE BEEN COVERED UNDER THE LEMON LAWS OF THE US. EQUIPMENT FAILURES: - WINDOW REGULATORS- REPLACED 2 - HEATED SEATS- BOTH SEATS HAVE THE WIRES BURNT IN TWO IN THEM; POSSIBLE FIRE HAZARD...NOT COVERED IN RECALL OF A LATER YEAR - BLEND DOORS BROKE- HAD TO REPLACE ALL THREE MOTORS AND DOORS - LEFT TURN SIGNAL DOES NOT FUNCTION CONSISTENTLY - DOOR LOCK SYSTEM IS FAILING: DRIVER'S DOOR HAS QUIT LOCKING; HAS TO BE DONE MANUALLY; BACK DOOR BEHIND THE DRIVER MAKES A SQUAWKING NOISE WHEN YOU LOCK THE DOORS, TAILGATE IS NOT LOCKING; ALARM WILL GO OFF IF YOU OPEN THE DOOR, BUT IT IS NOT LOCKED. _CONSTANT SMALL COOLANT LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212314December 19, 2007
STEERING:COLUMN
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED AND COULD NOT BE TURNED. THE WHEEL FINALLY LOOSENED AFTER HE MOVED IT A COUPLE OF TIMES. HE ALSO HEARD A CLICKING SOUND COMING FROM THE STEERING COLUMN. THE VEHICLE HAS NOT BEEN INSPECTED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 70,466 AND FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212770December 17, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STEERING:HYDRAULIC POWER ASSIST:PUMP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
2001 JEEP GRAND CHEROKEE WITH SEVERAL PROBLEMS. CONSUMER STATES THAT HE HAS HAD THE HEATER, POWER STEERING PUMP, BRAKE CALIPERS, AND ROTORS REPAIRED OR REPLACED. CONSUMER STATED ROTORS WERE REPLACED TWICE AFTER THE WARRANTY WAS UP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212034December 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE BLEND DOOR FOR THE PASSENGER SIDE OF MY 2001 JEEP GRAND CHEROKEE LIMITED HAS SNAPPED IN 2 PIECES. THE JEEP HAS 56K MILES ON IT. IT IS PRACTICALLY NEW. I HAVE TRIED TO REPAIR THE DOOR ITSELF 2 TIMES NOW. PULLING THE ENTIRE DASH AFTER HAVING THE A/C SYSTEM DRAINED. THE REPLACEMENT DOORS ARE NOT AVAILABLE AT ANY OF THE 3 LOCAL DEALERSHIPS. THERE ARE NO OTHER REPLACEMENTS AVAILABLE. I CONTACTED JEEP AND WAS TOLD THAT THEY CHOOSE NOT TO HELP ME. THE BOOK HOURS FOR THIS JOB ARE LISTED AS 12 BOOK HOURS. I HAVE NOT FOUND ANYONE WITH THIS BODY STYLE OF JEEP THAT HAS NOT HAD THIS TROUBLE. WILL NO ONE HELP IN THIS MATTER??? THE VEHICLE CANNOT HEAT PROPERLY NOR DEFROST THE WINDOWS. THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211994December 15, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
MY 2001 JEEP GRAND CHEROKEE WILL NOT PROVIDE HEAT ON THE PASSENGER SIDE, ONLY THE DRIVER'S SIDE. THE VEHICLE ALSO HAS SOME SORT OF ELECTRICAL SHORT AND THE ENTIRE SYSTEM, INCLUDING THE RADIO WILL RESET AND START. IN ADDITION THE FUEL SYSTEM IS RELUCTANT TO PUMP FUEL TO THE ENGINE ON A COLD START. THE DEALERSHIPS ADVISED ME THAT THE CAR IS NOT BUILT TO LAST FOREVER AND THE FUEL ISSUE AND HEATING ISSUE WAS TYPICAL. THE EXPENSE HOWEVER WOULD BE EXTREME FOR THE HEATING AND FUEL ISSUES TO BE $800 TO $1200 FOR EACH REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211881December 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THIS IS A SEVER PROBLEM WITH MY 2001 JEEP GRAND CHEROKEE LIMITED. THE BLEND DOOR SEEMS TO BE MALFUNCTIONING AND IF THE WINDOW BEGINS TO FOG AND I TURN THE DEFROST ON IT SHOOTS OUT COLD AND MAKES THE FRONT WINDSHIELD FOG EVEN WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211758December 12, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH THE DRIVER AND PASSENGER SIDE FRONT WINDOWS WENT OUT WITHIN ABOUT 6 MONTHS OF EACH. BROKEN PLASTIC PIECE EACH TIME. ALMOST $400 TO REPAIR EACH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211341December 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
FOR SEVERAL MONTHS I HAVE BEEN UNABLE TO DEFROST WINDOWS DUE TO THE COMMON BLEND DOOR PROBLEM WITH 99-04 JEEP GRAND CHEROKEES. I HAVE GONE TO SEVERAL DEALERSHIPS TO HAVE AN ESTIMATE AND HAVE BEEN QUOTE OVER 1000.00 ON ALL OCCASIONS. ALTHOUGH I AM WITHOUT HEAT THAT IS NOT MY CONCERN. IT IS THE SAFETY CONCERN OF NOT HAVING THE ABILITY TO DEFROST WINDOWS DURING EXTREMELY COLD TEMPERATURES. I FEEL THAT THIS IS HUGE SAFETY CONCERN FOR CUSTOMERS LIVING IN COLD AREAS ON THE US. THIS IS A PROBLEM THAT JEEP IS AWARE OF AND HAPPENS ON WAY TOO MANY VEHICLES TO GO UNADDRESSED. JEEP SHOULD AT LEAST BE FORCED TO COVER SOME OF THE COST FOR THIS COSTLY DEFECT. PLEASE ENSURE THAT SOMETHING IS DONE ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211257December 9, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ELECTRIC WINDOWS KEEP BREAKING- 4 TIMES NOW IN SAME VEHICLE- ONE WINDOW MECHANISM HAS BEEN REPLACED TWICE NOW. FIRST TIME IT MALFUNCTIONED, THE WINDOW AUTOMATICALLY ROLLED ALL THE WAY UP, THEN MADE LOUD CLUNK SOUND AND WINDOW DROPPED DOWN INTO THE DOOR. THIS IS A SAFETY ISSUE AS SOMEONE'S ARM COULD GET STUCK WITH THE WINDOW ROLLING UP ON ITS OWN AS WELL AS HAVING BACK WINDOWS FALL ALL THE WAY DOWN WHEN MY YOUNG DAUGHTER IS IN THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211292December 9, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
PLEASE ACCEPT THIS EMAIL AS A REQUEST FOR HELP WITH A COMMON PROBLEM CONCERNING JEEP GRAND CHEROKEE OWNERS AND PROBLEMS HAVING TO DO WITH ?BLEND DOORS? IN THE HVAC SYSTEM. MY VEHICLE, WHICH MY WIFE DRIVES, HEATS ON THE DRIVER'S SIDE, BUT BLOWS COLD AIR ON THE PASSENGER SIDE. IT OCCURRED ALL AT ONCE. IT IS ALSO A REAL SAFETY HAZARD AS IT CREATES AN ICING HAZARD ON THE WINDSHIELD. THE COST OF REPAIR THROUGH A DEALERSHIP APPEARS TO RANGE FROM $900 TO $1500. I HAVE SENT AN EMAIL THROUGH THE JEEP.COM WEBSITE JUST BEFORE TYPING THIS TO YOU. I ALSO BELIEVE THAT THE APPARENT INACTION OF THE MANUFACTURER TO ADDRESS THIS ISSUE IN A FAVORABLE MANNER IS RECKLESS ENDANGERMENT OF THE GENERAL PUBLIC. SINCE THEY ARE NOT ADDRESSING IT MANY ARE SEEKING LESS EXPENSIVE REMEDIES AND SHORT-CUT FIXES, OR ATTEMPTING TO DO THE REPAIR ON THEIR OWN. I CAN SEE WHERE THIS COULD THEN FLOOD THE USED CAR MARKET WITH FAULTY AND SHODDY REPAIRS. I HAVE TO QUESTION WHETHER OR NOT IT IS COST EFFECTIVE TO KEEP THE VEHICLE AFTER IT IS REPAIRED. THERE ARE EVEN NUMEROUS POSTS THAT INDICATE THE DEALERSHIPS ARE NOT FIXING THE CORRECT PROBLEMS WITH ADDED EXPENSE TO CUSTOMERS. AND STILL OTHERS THAT INDICATE THAT THE DEALERS DO NOT WANT TO SPEND THE TIME TO DO THE REPAIRS DUE TO THE DIFFICULTY AND TIME CONSUMED, AND THE VERY REAL POSSIBILITY THAT THIS REPAIR WILL SPARK OTHER PROBLEMS. THERE ARE SOME WHO NOTE THAT TAKING THE DASH OUT AND REINSTALLING IT CAUSES ALL KINDS OF PROBLEMS WITH MALFUNCTIONING CONTROLS. AGAIN, IT?S A REAL SAFETY PROBLEM IN NORTHERN AREAS OF THE COUNTRY. AND MANY PEOPLE IN THESE AREAS LOOK FOR 4 WHEEL DRIVE VEHICLES AS A SAFETY FACTOR FOR DRIVING IN JUST THOSE CONDITIONS WHEN HEAT IS NEEDED IN ORDER TO SEE CLEARLY. IT CERTAINLY RAISES THE QUESTION OF WHETHER THERE HAVE BEEN ACCIDENTS AND INJURY FROM THIS KIND OF ISSUE. I HAVE NOT YET DECIDED HOW TO EFFECTUATE THE REPAIRS TO MY 2001 JEEP GRAND CHEROKEE LIMITED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210952December 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HEATER BLEND DOOR INOPERATIVE A COMMON DEFECT IN THIS MODEL. HEAT ON DRIVERS NONE ON PASSENGERS STILL NOT CORRECTED. I REFUSE TO PAY $1300. REPAIR BILL ON WHAT IS JEEPS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210738December 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
DRIVING TO SCHOOL ONE DAY AND HEAT STOPPED WORKING ON DRIVER SIDE. STARTED TO BLOW COLD AIR INSTEAD. THE CONSEQUENCES ARE THAT IT IS REALLY COLD WHEN DRIVING IN THE WINTER. I AM A COLLEGE STUDENT AND DON'T HAVE THE MONEY TO FIX THE MID-CASE BLEND ASSEMBLY AND THE AIR RECIRCULATION ASSEMBLY. REPAIR SHOP COST IS $900.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210761December 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE 1999-2004 GRAND CHEROKEE IS BUILT WITH BLEND DOORS TO CONTROL THE HEATER AND AC FUNCTION. THE DOORS ARE CONTROLLED BY A STEPPER MOTOR THAT SEEKS AN OPEN AND CLOSE SETTING EVERY 20 TIMES THE JEEP IS STARTED. THE END POINTS FOR OPEN OR CLOSED ARE SET BY A PLASTIC PIN THAT IS PART OF THE PLASTIC DOOR ASSEMBLY. WHEN THIS PIN BREAKS, THE STOP POINTS BECOME THE OPEN AND CLOSED POSITION OF THE DOOR. EVENTUALLY, THE DOORS WILL BREAK(SEE PICTURE). THE MOST COMMON FAIL MODE IS FOR THE BROKEN DOOR TO FALL TO THE BOTTOM OF THE BOX, BLOCKING THE HEATER CORE NO HEAT. ALSO, IN THIS POSITION, THE DOOR DOES NOT DO AN EFFICIENT JOB OF BLOCKING THE HEAT INPUT, AND THE AC EFFICIENCY SUFFERS. THE DOOR CAN ALSO HANG IN A POSITION WHERE IT CLOSES NEITHER THE HEATER CORE NOR AC CONDENSER INLETS. WHEN THIS HAPPENS, YOU HAVE A CONSTANT MIXTURE OF HEAT AND AC?TOO COLD IN THE WINTER AND TOO HOT IN THE SUMMER. - THE FACTORY SOLUTION IS TO REPLACE THE DOORS AND HOUSING WITH AN UPGRADED PART THAT HAS A STRONGER PLASTIC PIN TO WITHSTAND THE CONSTANT OPENING AND CLOSING WHEN THE STEPPER SEEKS ITS BEGINNING POSITION. THE REPAIR ENTAILS REMOVING THE DASH PANEL, STEERING WHEEL, ALL VACUUM AND WIRING HARNESSES, DRAINING THE COOLANT, EVACUATING THE AC SYSTEM, AND FINALLY REMOVING AND REPAIRING THE HEATER BOX. QUOTES WILL RANGE FROM $1200 TO $2200 FOR THE REPAIR...IF YOU CAN FIND SOMEONE WILLING TO SPEND TWO DAYS DISASSEMBLING THE CAR. IT'S NOT DIFFICULT, JUST DETAILED, AND EVACUATING AND REFILLING THE AC REFRIGERANT REQUIRES EPA CERTIFICATION. DEALERS DON'T LIKE TO DO THIS BECAUSE IT TIES UP A TECHNICIAN FOR AN EXTENDED PERIOD OF TIME AND THE CHANCES OF MISSING A WIRE OR MESSING UP THE RE-ASSEMBLY IS HIGH. THIS IS A DESIGN FLAW! THEY ARE AWARE OF THE PROBLEM AND NO LONGER USE THE SAME PARTS WHEN THEY FIX IT. THE CONSUMER SHOULD NOT BE RESPONSIBLE FOR THE OUTRAGEOUS COST OF COVERING THEIR MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210489December 2, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HVAC, A/C, DEFROST, HEAT NOT FUNCTIONING. BLEND DOORS, RECIRCULATION DOORS FAILURE AT 60,421 MI. DEALER REPAIRED AND THEN FAILED AGAIN AT 72,170 MI. POTENTIAL SAFETY HAZARD IN NORTHERN CLIMATES. WINDSHIELD CANNOT BE CLEARED OF SNOW & ICE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210459December 1, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER WILL NOT STOP WORKING ON PASSENGER SIDE. HEAT ONLY WORKS ON DRIVER SIDE. TWO MECHANICS HAVE SAID THE A/C BLEND DOOR IS NOT WORKING AND ESTIMATES HAVE RANGED FROM $500. TO $800. FOR REPAIRS. MY HUSBANDS 2002 JEEP GRAND CHEROKEE BEGAN HAVING THE EXACT SAME PROBLEM A MONTH BEFORE MINE DID. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210309November 29, 2007
SERVICE BRAKES, HYDRAULIC
DRIVING DOWN MAIN STREET AND IT WAS DRY ROAD CONDITIONS AND WENT TO APPLY BRAKES AND PEDAL WOULD NOT ENGAGE AT TIME. HAD IN PAST PULSING PEDAL, BUT NO BRAKES AT ALL THIS TIME RESULTING IN A REAREND COLLISION WITH THE CAR THAT HAD STOPPED IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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