Jeep Grand Cherokee Complaints (2016)

312 consumer complaints on file.

#10917838October 21, 2016
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 01/04/17*LJ CONSUMER STATED CAR HAS FAILED MECHANICALLY 7 DIFFERENT TIMES. DEALERSHIP COULD NOT LOCATE THE PROBLEM. CARS TRANSMISSION SLIPS OUT OF DRIVE INTO MANUAL WITHOUT IT SHOWING UP ON THE SHIFTERS LED SYMBOLS PANEL FORCING ONE TO MOVE OFF THE HIGHWAY AND PLACING THE CAR FROM DRIVE TO PARK AND THEN BACK INTO DRIVE BEFORE THE CAR WILL MOVE. DEALERSHIP SAYS THERE IS NOTHING WRONG WITH THE VEHICLE. UPDATED 9/5/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910393October 12, 2016
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SERVICE DEPARTMENT LACK OF COMMUNICATION TO SCHEDULE AND REPAIR SHIFT INTERLOCK SOLENOID ELECTRICAL CONNECTOR (16V-249) AND LEFT FRONT BRAKE CALIPER (16V-168) RECALL NOTICES. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915395October 11, 2016
POWER TRAIN
SAFETY CONCERN: THE ISSUE WITH THE 2016 JEEP GRAND CHEROKEE I LEASED IS THAT IT SLIPS OUT OF DRIVE AND INTO NEUTRAL WHILE THE CAR IS IN MOTION! THIS HAPPENS ON ITS OWN, WITHOUT MY TOUCHING THE GEAR SHIFT. WHEN IT SLIPS INTO NEUTRAL, THE GEAR SHIFT SAYS ITS STILL IN DRIVE. THREE TIMES I HAVE TAKEN MY CAR IN TO BE SERVICED FOR THIS PROBLEM TO THE DEALER SHIP I LEASED IT FROM AND EACH TIME THEY HAVE TOLD ME THAT THEIR DIAGNOSTIC TEST SHOWS THAT THERE IS NOTHING WRONG WITH IT, YET IT CONTINUES SLIPPING OUT OF DRIVE AND INTO NEUTRAL. I MOST RECENTLY TOOK THE CAR TO A DIFFERENT JEEP DEALERSHIP AND THEY ARE TELLING ME THE SAME THING. I HAVE CALLED FIAT CHRYSLER CORPORATION AND SPOKEN WITH GINA LEWIS FROM THEIR "JEEP RESOLUTION TEAM" AND THEY ARE NOT INTERESTED IN FIXING OR GETTING THE CAR OFF THE ROAD. THEY ONLY TELL ME THAT BECAUSE THEIR DIAGNOSTIC TESTS DON'T SHOW THAT THERE IS A PROBLEM, IT IS UNDOCUMENTED, THEREFORE I SHOULD PICK UP THE CAR AND DRIVE IT. I UNDERSTAND THE LEMON LAWS AND THAT PROBLEMS NEED TO BE DOCUMENTED BUT THIS IS POTENTIALLY A LIFE THREATENING SAFETY ISSUE AND I AM NOT WILLING TO DRIVE THE CAR AND WAIT FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY ACKNOWLEDGE THAT THERE IS A MAJOR TRANSMISSION ISSUE. AT THIS POINT I AM PROFOUNDLY FRUSTRATED WITH THE UNWILLINGNESS OF THE DEALER SHIPS AND FIAT CHRYSLER CORPORATION TO DO SOMETHING ABOUT THIS DANGEROUS CAR. IT SHOULD ALSO BE NOTED THAT THERE WAS A RECALL FOR SHIFT INTERLOCK SOLENOID IN THE BEGINNING OF 2016. I AM TERRIFIED TO DRIVE MY CAR AND TRULY FEAR FOR MYSELF AND OTHERS UNTIL THIS CAR IS TAKEN BACK BY CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914453October 7, 2016
POWER TRAIN
I WAS TRYING TO PARK AND MY VEHICLE WOULD NOT GO INTO PARK. A SERVICE TRANSMISSION MESSAGE CAME ACROSS MY DASH BOARD. MY VEHICLE WAS STATIONARY HOWEVER IT WOULD NOT PARK NOR CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914482October 7, 2016
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH ON A TWO LANE ROAD, THE VEHICLE WAS UNABLE TO DRIVE IN A STRAIGHT LINE. THE VEHICLE VEERED TO THE RIGHT OR LEFT ACROSS THE TWO LANE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED TO PERFORM THAT WAY. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 01/06/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913652October 4, 2016
ELECTRICAL SYSTEM
I ENTERED MY CAR , I DID HEAR A BOTTLE BREAKING NOISE BUT WASN'T SURE WHAT IT WAS. I GOT OUT OF THE CAR AGAIN TO CONVERSE WITH A FRIEND. WHEN I GOT BACK IN THE CAR AND CLOSED THE DOOR, I HEARD THE SUNROOF SHADE MOVE LIKE WIND WAS ABOVE IT. I OPENED THE SHADE AND SAW A HOLE AND SHATTERED GLASS. I DROVE APPROXIMATELY A QUARTER MILE, BEFORE I PARKED AND HEARD THE NOISE AND SAW THE BROKEN GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904905September 9, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
I RECEIVED A RECALL FROM CHRYSLER/JEEP IN REGARD TO THE BRAKE/TRANSMISSION SHIFT INTERLOCK SOLENOID WHICH MAY HAVE AN INCORRECTLY CRIMPED ELECTRICAL CONNECTOR. THIS COULD LEAD TO THE TRANSITION GEAR BECOMING LOCKED IN PARK OR NEUTRAL POSITION AND CAUSE A CRASH WITHOUT WARNING. I RECEIVED THE RECALL IN JUNE 2016. JEEP OF WHITE PLAINS, NY TOLD ME THAT SERVICE DID NOT HAVE ENOUGH PARTS AND WOULD PLACE ME ON A WAITING LIST. IN AUGUST, I CONTACTED THEM AGAIN AND THEY EXPLAINED THAT IT WAS NOW A SOFTWARE ISSUE AND MY CAR WOULD ONLY REQUIRE A DOWNLOAD. WHEN I BROUGHT THE CAR IN ON 8/31, THEY TOLD ME THAT THEY COULD NOT SERVICE THE VEHICLE BECAUSE IT DOESNT REQUIRE A DOWNLOAD (I WAS GIVE THE WRONG INFO), THE PART IS NOT AVAILABLE AND I WILL HAVE TO BE PLACED ON A WAITING LIST AGAIN. WAITING OVER 3 MONTHS FOR A RECALL IS FAR FROM TIMELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899517August 30, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE SUDDENLY STARTED WITHOUT THE STARTER KEY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898402August 25, 2016
SERVICE BRAKES
THE BACKUP SYSTEM WAS FAULTY. 1. WHEN IN THE REVERSE MODE THE BACK UP CAMERA SENSES WHEN AN OBJECT IS CLOSE AND INITIATES THE BRACKS. 2. I PUT IN REVERSE AND CHECKED AROUND INCLUDING THE SCREEN AND STARTED TO BACK UP AND THE BRAKES JOLTED AND STOPPED THE JEEP WHEN THERE WAS NOTHING IN SITE TO INDICATED ANY THING THERE. IT JOLTED ME AND I HAVE A SPINAL CONDITION AND IT HURT. I DID IT AGAIN TO SEE IF IT WAS A FLUK AND IT DID IT AGAIN. I PICKED MY WIFE UP AND WE WENT TO THE DEALER WHICH WE PAID CASH FOR IT ONLY 2 WEEKS EARLIER AND THE SALES TESTED AND IT DID THE SAME THING, WIFE WAS IN THE JEEP AND IT JOLTED HER AND SHE ALSO AS A SPINAL INJURY AND HAD JUST GOTTEN A SPINAL INJECTION. THEN THE OWNER OF THE DEALERSHIP DISCONNECTED THE BACK UPS SYSTEM AND MADE AN APPOINTMENT WITHE SERVICE IN 2 WEEKS. I THINK THEY SHOULD TAKE IT BACK AS A LEMON AND REIMBURSE ME THE FULL AMOUNT. ? DAMAGE TO THE BREAKS AND QUESTIONABLE INJURY TO US.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10897169August 19, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE MOMENTS LATER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894321August 9, 2016
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING FROM THE DRIVEWAY, THE VEHICLE ACCELERATED AND CRASHED INTO A GARAGE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 211. ....UPDATED 09/19/16 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10893181August 4, 2016
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892656August 2, 2016
POWER TRAIN
WE PURCHASED A 2016 JEEP GRAND CHEROKEE ON JULY 25TH AT CROWN CHRYSLER OF DUBLIN, OHIO. DURING THE TEST DRIVE, THE CAR FAILED TO PUSH START. AFTER IT STARTED THE SALESPERSON ADVISED HE'D HAVE IT LOOKED AT, DIAGNOSED, AND FIXED BEFORE PURCHASE.TWO DAYS LATER THE CHECK ENGINE LIGHT BEGAN APPEARING. AFTER 3 CYCLES OF STARTING AND STOPPING THE VEHICLE THE LIGHT DID NOT GO OFF. I STOPPED INTO THE DEALERSHIP ON SATURDAY MORNING AND AFTER WAITING FOR 47 MINUTES THE SERVICE MANAGER WAS ABLE TO PLUG IN A COMPUTER AND DETERMINE THERE WAS AN EMISSIONS LEAK.THE EARLIEST APPT WAS THE FOLLOWING FRIDAY. ON SUNDAY, AFTER FILLING THE TANK WITH GAS, IT FAILED TO PUSH START AFTER 11 ATTEMPTS WHICH INDICATES THAT THE SALESPERSON FAILED TO HAVE IT LOOKED AT, DIAGNOSED, AND FIXED AS PROMISED PRIOR TO THE SALE. I WAS GIVEN A LOANER ON MONDAY AND FOUND THIS WEBSITE, PLUGGED IN THE VIN AND NOTICED THERE WAS A RECALL (S28) FOR IT! I ADVISED THE DEALER TO HAVE IT FIXED. THE DEALER STATED "YOUR VEHICLE WASN'T MADE WITHIN THE TIME FRAME FOR THAT RECALL SO IT ISN'T NECESSARY" I CALLED CHRYSLER CUST SERVICE AND THEY ADVISED THAT IT MOST CERTAINLY WAS AND IS MANDATED TO BE REPAIRED. THIS ENTIRE SITUATION IS UNSETTLING TO SAY THE LEAST. WE'VE HAD THIS VEHICLE FOR LESS THAN 10 DAYS AND THERE IS LITTLE FAITH IN THE PERFORMANCE OF THIS BRAND NEW VEHICLE AND ZERO TRUST THAT THE DEALERSHIP WILL DO THE NEEDFUL IN DIAGNOSING, FIXING, AND AT THE VERY LEAST COMPLETING A MANDATED RECALL (S28) I FEAR THAT THIS VEHICLE IS A LEMON. ESPECIALLY AFTER READING THE HORROR STORIES REGARDING TRANSMISSIONS, GEAR ISSUES, AND UNRESOLVED ISSUES FROM OTHER COMPLAINTS. I WILL POST AN UPDATE WHEN WE ARE TO BE PICKING UP THE VEHICLE BUT FOR NOW WE ARE NOT SATISFIED WITH THE VEHICLE OR CROWN DEALERSHIP OF DUBLIN, OHIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889223July 28, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING DOWN A HILL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY TIME THE VEHICLE WAS DRIVEN DOWN HILL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889289July 28, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY AND INCREASED IN RPMS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. UPDATED 09/29/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888868July 27, 2016
UNKNOWN OR OTHER
THE WIDE SCREEN RADIO IS NOT SECURE ENOUGH TO PREVENT THIEF. THIEVES BREAK OUT LEFT PASSENGER REAR DOOR WINDOW, CLIMB IN AND IN TWO MINUTES STEAL THE RADIO. MORE SECURITY NEEDS TO BE IN PLACE ON THI RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884862July 14, 2016
VEHICLE SPEED CONTROL
THE VEHICLE LOST ALL ACCELERATION...ON A HIGHWAY...IN A TUNNEL...SURROUNDED BY LARGE TRUCKS. THE VEHICLE COASTED OUT OF THE TUNNEL AND MADE IT TO THE NEAREST SIDING. NO BUTTONS WERE PUSHED AND THE CONTROLS WHERE NOT TOUCHED. BOTH HANDS WERE ON THE WHEEL DURING THE TRIP THROUGH THE TUNNEL. ONCE PULLED OVER, IT WAS DISCOVERED THAT THE ENGINE WAS ON, BUT DID NOT RESPOND TO THE PEDAL. TURNING OFF AND RESTARTING THE VEHICLE ALLOWED THE PEDAL TO FUNCTION AGAIN. THIS WAS PURCHASED BRAND NEW ONLY TWO AND HALF WEEKS PRIOR. THIS VEHICLE WAS BROUGHT TO TWO DEALERS AND HAS BEEN WITH THEM FOR THE PAST TWO WEEKS. THE PROBLEM CAN NOT BE DIAGNOSED, SO NO REPAIR WAS COMPLETED BY CHRYSLER. I EXPECT THIS DANGEROUS EVENT TO REOCCUR. I DO NOT FEEL SAFE IN THIS PARTICULAR VEHICLE AND WILL NOT DRIVE IT. CHRYSLER HAS ONLY OFFERED WORDS OF CONSOLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883480July 8, 2016
POWER TRAIN
ON 3 SEPARATE OCCASIONS (SO FAR), OCCURRING WHEN THE VEHICLE HAD AROUND 200, 300, AND 900 MILES ON IT, I TRIED TO ACCELERATE AFTER A STOP BUT THE VEHICLE STRUGGLED TO MOVE BEYOND MAYBE 15-20 MPH. EACH TIME, THE ENGINE LOUDLY ROARED AND REVVED, AND, UPON GLANCING AT THE DASHBOARD, I SAW VERY HIGH RPM, NEAR THE REDLINE. EACH TIME, I WAS IN TRAFFIC WITH VEHICLES BEHIND ME, BUT FORTUNATELY (WITH USE OF MY EMERGENCY FLASHERS) I AVOIDED A COLLISION. IN THE 2ND EPISODE, I WAS ON THE ON RAMP TO AN EXPRESSWAY IN DOWNTOWN SEATTLE. IN TWO OF THE EPISODES, I PULLED OFF THE ROAD TO DROP THE RPM TO IDLE, JIGGLED THE SHIFTER, AND WHEN I MOVED FORWARD AGAIN, THE TRANSMISSION SEEMED TO FUNCTION NORMALLY. IN THE ABOVE EXPRESSWAY EPISODE, I LET OFF THE GAS PEDAL AND DID THE SAME WITH THE SHIFTER (ON THE FLY) AND SOMEHOW THE RPM DROPPED AND THE TRANSMISSION BEGAN TO RESPOND AGAIN. AFTER THE 1ST EPISODE OCCURRED, I HAVE BEEN EXTRA CAREFUL TO MAKE SURE THE SHIFTER IS SEATED IN DRIVE WHEN I BEGIN TO MOVE FORWARD, PLUS I DON'T TOUCH IT WHILE DRIVING, SO I DON'T BELIEVE THE SHIFTER POSITION IS THE PROBLEM. I HAVE SPECULATED THAT THE TRANSMISSION TOGGLES BETWEEN DRIVE AND NEUTRAL, BUT I THINK IT'S MORE LIKELY THAT THE TRANSMISSION GETS STUCK IN 1ST GEAR, WITH INABILITY TO PROGRESS TO HIGHER GEARS. IN AT LEAST THE LAST INCIDENT, THE VEHICLE HAD JUST RESTARTED DUE TO ACTIVATION OF THE ELECTRONIC STOP-START SYSTEM (ESS), SO IT'S POSSIBLE THAT IS INVOLVED. I TALKED WITH JEEP CUSTOMER SERVICE AND WILL BRING THE VEHICLE IN FOR SERVICE ASAP, BUT DECIDED TO REPORT HERE, AS WELL, SINCE I FEEL I WAS IN DANGER WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881708June 30, 2016
UNKNOWN OR OTHER
I PURCHASED A NEW JEEP CHEROKEE SUMMIT VIN # [XXX] , BE ADVISED THE CAR CANNOT BE REGISTERED, AND IS IN RECALL . THE DEALERSHIP STOPPED RETURNING PHONE CALLS ,AND CANNOT BE REACHED . I BELIEVE THERE IS SOME TYPE OF FRAUD ONGOING, IF THIS CANNOT BE RECTIFIED IMMEDIATELY , I AM LEFT WITH NO OTHER RECOURSE THAN TO NOTIFY THE POLICE , AND GET MY ATTORNEY'S INVOLVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877069June 28, 2016
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V249000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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