Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11555347November 15, 2023
ENGINE
One of the recalls for this vehicle, 22V-406 has been open for 17 months with no fix available from the manufacturer. This is an unacceptable time to wait for a fix to a problem that could result in a vehicle crash. The NHTSA needs to hold the manufacturer accountable for this unacceptable risk to public safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554297November 9, 2023
POWER TRAIN
Jeep issued a recall almost a year and a half ago, and have taken no action
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554390November 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552394October 28, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
22V-406 Recall issued June 9 2022. We’ve tried to have fixed but parts unavailable. At what point is this untimely? It has been over a year which seems untimely to me. The safety issue indicates high pressure fuel pump ("HPFP") that could fail prematurely. A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551464October 23, 2023
FUEL SYSTEM, DIESEL, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact stated that the failure was persistent. Additionally, the contact stated that the vehicle experiencing reduced power while driving and stalled while idling. The vehicle was taken to an independent mechanic, where the diagnostics codes: P200A, P2D2D and P2D2F were retrieved, and the contact was informed that the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact the earliest available appointment was on December 7, 2023. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 109,939. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550613October 18, 2023
ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the contact noticed that the vehicle was hesitant to move and the accelerator pedal was able to be pushed all the way to the floorboard. No warning light was illuminated The vehicle was taken to a dealer to be diagnosed. The vehicle had been diagnosed by a dealer however, the mechanic was not able to pinpoint the failure. A week later the same problem reoccurred. The contact also stated that when the contact was reversing the vehicle had taken off and crashed into someone else vehicle. The air bag did not deploy. The speed at the time of the crash was unknown. The vehicle did not have to be towed. The service external throttle control warning light was illuminated. A police report was not filled. The driver had gotten injured. There were no other people's injuries. The driver sustained an injury on her right shoulder. The contact had taken medicine for her injury. The manufacturer was made aware of the failure and advised that they would investigate the issue. The failure mileage was approximately 67,000. No VIN Provided.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11550044October 15, 2023
SEAT BELTS
The seatbelt plastic tensioner guide cracked and now the seatbelt won’t retract
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549713October 12, 2023
UNKNOWN OR OTHER
While sitting in my Jeep with the car off, I hear a very loud audible pop. It scared me enough to get out and look around. The sunroof completely shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549169October 10, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 60-65 MPH, the check engine warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed with low fuel pressure. The fuel filters were replaced. The contact stated that after the repair, the vehicle was parked for 30 days while he was on vacation. The contact stated that upon returning from vacation and driving the vehicle at an undisclosed speed, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed with low fuel pressure. The independent mechanic related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and referred the contact to the dealer for repairs. The vehicle was taken to the dealer where it was diagnosed that the fuel pump had disintegrated, which caused metal shavings intrusion in the fuel system. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 103,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547638October 1, 2023
AIR BAGS
While traveling on roadway on 09/30/2023 the passenger factory headrest busted open startling my child who was in the seat almost causing an involuntary reaction that would have caused an accident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11546508September 26, 2023
SEATS
Both headrests have deployed on there own breaking the safety clip to retract on the driver and passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546540September 26, 2023
SEATS
Passenger headrest spontaneously deployed at a VERY violent force. Will not go back in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546559September 26, 2023
FUEL/PROPULSION SYSTEM
15 months later, no remedy for HPFP recall initiated in June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545885September 21, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545659September 20, 2023
FUEL SYSTEM, DIESEL, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel lines and filter. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed an additional failure with the fuel injectors. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), and the VIN was included. The manufacturer was notified of the failure but offered no assistance. The contact was informed that parts for the recall repair were not yet available and that the failure was not related to the recall. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545132September 18, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while the accelerator pedal was depressed there was a delay before the vehicle responded. No warning light was illuminated. The dealer was notified of the failure and scheduled an appointment. Additionally, the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had not yet been diagnosed or repaired. The failure mileage was approximately 140,000. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544184September 12, 2023
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while at a complete stop at a traffic light, the vehicle shut off. The check engine warning light was illuminated. The vehicle was towed to the residence, where an independent mechanic diagnosed that there were debris in the fuel filter, and that the fuel filter needed to be replaced. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact became aware that the VIN was included NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544202September 12, 2023
SEAT BELTS, UNKNOWN OR OTHER
Headrest just popped open and deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543073September 7, 2023
SEATS
Driver side headrest randomly popped out and hit me in the back of the head while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542395September 3, 2023
ENGINE
The oil cooler located on top of the engine intake failed and began leaking oil. The part of the oil cooler that failed was made out of plastic. The top of the engine gets very hot which likely caused the plastic to become brittle and fail. Oil began leaking all over the motor and onto the exhaust pipes. I could smell burning oil and worried it could cause a fire once I realized what was happening. The repair shop said that they fix so many of these and they are not even a dealer, nor could they understand how a recall has not been issued on this item. The component was not inspected by anyone other than the mechanics at the repair shop. The replacement was an aftermarket made out of aluminum and not plastic like the oil cooler that failed. There were no warning lamps indicating there was a problem. When I saw the oil under my vehicle and the smell of burnt oil on the exhaust pipes I brought the vehicle to the repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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