Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11384191December 19, 2020
UNKNOWN OR OTHER
PURCHASED A 2017 GRAND CHEROKEE LIMITED 5 MONTHS AGO. IT HAS 17,000 MILES ON IT, WENT TO BACK OUT OF MY DRIVE- SCREEN FLASHED SERVICE SHIFTER. SHIFTER LOCKED UP AND COULD NOT PUT BACK IN PARK. I WAS ABLE TO SHIFT AFTER SEVERAL MINUTES OF IT BEING LOCKED,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376899November 28, 2020
ELECTRICAL SYSTEM
VEHICLE CHECK ENGINE LIGHT TURNED ON REQUESTING THAT THE SHIFTER BE SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375694November 21, 2020
UNKNOWN OR OTHER
WHEN TAKING OFF AND SOMETIMES WHILE DRIVING, THE RPM'S REB WAY UP, ENGINE SLOWS DOWN, EATS GAS LIKE CRAZY. HAVE TO STOP, TURN ENGINE OFF, AND START AGAIN. IN HEAVY TRAFFIC ON EXPRESS WAY, VERY DIFFICULT TO STOP AND START AGAIN. REPAIRMAN CANNOT FIND PROBLEM. HAPPENS AT DIFFERENT TIMES AND TO OFTEN FOR ME. NOV 10TH WAS THE LAST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374579November 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO JAMIESON MOTORS INC (115 US-2, CHINOOK, MT 59523), AND WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374398November 12, 2020
SEATS
WHILE DRIVING THE JEEP ON THE CITY STREET, I SMELLED SOMETHING BURNING. I FELT THE DRIVERS SEAT WARMER GET REALLY HOT, FELT IT WITH MY HAND AND GOT SHOCKED. I RIGHT AWAY TURNED OFF THE SEAT WARMER. ONCE I GOT HOME, I NOTICED THERE WAS A HOLE IN THE SEAT AND PART OF MY SWEATER GOT BURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373174November 5, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON DASHBOARD DISPLAY AND THE ORANGE INDICATOR LIGHT ON THE P/D/N DISPLAY WENT OUT. JEEP WAS SERVICED AT JEEP DEALER AND DIAGNOSTICS DIAGNOSED SHIFTER BEZEL REPAIR NEEDED. PART ORDERED AND RETURNED FOR SERVICE AND SUBSEQUENTLY COULD NOT DRIVE OUT OF THE JEEP GARAGE! NOW A NEW SHIFTER UNIT IS NEEDED. THE JEEP LOCKED ITSELF IN PARK. THE TECH BROUGHT THE CAR OUT AFTER SERVICE AND WHEN I STARTED IT, THE CHECK ENGINE LIGHT WAS ON. I NOTIFIED THE TECH AND THEN HE COULD NOT GET THE JEEP OUT OF PARK. THEY PUT IT IN NEUTRAL TO PUSH IT BACK INTO GARAGE. CHECKED CARGURUS AND MANY, MANY COMPLAINTS FILED ABOUT THIS SAME ISSUE. MY 2015 JEEP HAD A SHIFTER RECALL. MAYBE STILL AN ISSUE JEEP????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365353October 20, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH WHEN SUDDENLY THE INSTRUMENT PANEL HAD ILLUMINATED. THE VEHICLE'S WARNING LIGHTS INDICATING THAT THEY NEEDED TO RESET FUEL SYSTEM, THE AIR BAG DEPLOYED, THE PARKING SYSTEM NEEDED TO BE RESET AND THE HORN WOULD UNINTENTIONALLY SOUND OFF. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK. THE FAILURE CONTINUED FOR AN ADDITIONAL 3 TO 4 MINUTES. THE START BUTTON WAS STUCK ON RUN THE CONTACT HAD THE VEHICLE TOWED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHRYSLER DODGE JEEP RAM SOUTHAMPTON 691 COUNTY ROAD 39A, SOUTHAMPTON, NY 11968; (631) 283-1600) WHO HAD NOT DIAGNOISINED THE VEHICLE AS OF YET. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361143September 25, 2020
ELECTRICAL SYSTEM, SUSPENSION
THE COMPRESSOR FOR THE AIR SUSPENSION OVERHEATS CAUSING A CLUNKING NOISE FROM THE LEFT DRIVER SIDE OF THE ENGINE COMPARTMENT AND IS THE SUSPENSION TO NOT WORK AT ALL LEAVING YOU IN PARK MODE EXIT/ENTER AND YOU GET A FLASH CODE OF SERVICE AIR SUSPENSION IMMEDIATELY .THIS IS VERY SIMILAR TO SOME OF THE PROBLEMS THEY HAD WITH 2011 AND 2012 MODELS OF JEEP GRAND CHEROKEE THEY NEED TO OFFER A STANDARD CONVERSION KIT FIX TO FIX THESE JEEP BECAUSE THE AIR SUSPENSION IS NOT PERFECTED AND VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360240September 21, 2020
SEATS
PASSENGER SIDE FRONT SEAT HAD THE ACTIVE HEAD REST PLASTIC BREAK AROUND THE RETAINING PIN. NOW THE HEADREST IS DEPLOYED FORWARD AND THE LATCH IS STILL IN CLOSED POSITION WITH THE METAL PIN STILL IN PLACE. JUST POPPED FORWARD ON IT'S OWN. CAR WAS PARKED AND NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354583September 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
VEHICLE WON'T START WHEN PUSHING START BUTTON AND APPLYING BRAKE PEDAL. 2017 JEEP GRAND CHEROKEE 3.6L V-6 ENGINE, 44K MILES. AFTER TURNING OFF VEHICLE, IT WILL NOT RE-START WHEN APPLYING PRESSURE TO BRAKE PEDAL AND PUSHING START BUTTON. REPLACED BOTH MAIN AND AUXILIARY BATTERIES, BUT SAME PROBLEM CONTINUES. ARE THERE RECALLS OR SUGGESTIONS TO FIX THIS? I READ THAT SEVERAL VEHICLE HAVE THIS PROBLEM WHAT'S THE RESOLUTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354408September 11, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
ALL WARNING SENSORS WENT OFF ON THE DASH, MY BRAKES LOCKED, LUCKILY AT LOW SPEEDS EITHER WHILE PARKED OR PULLING INTO A PARKING SPOT. IT HAD TO BE TOWED 3 TIMES, ONE TIME WE HAD A LITTLE SMOKE COMING FROM UNDER THE HOOD WHICH TURNED OUT BEING THE CORRODED HARNESS. MY BRAKE LIGHTS WERE ALL STUCK ON. JEEP SAYS IT WAS THE WHEEL SPEED SENSOR, 2 OUT OF 4 HAVE BEEN REPLACED. I'VE ALSO HAD TO HAVE MY WIRING HARNESS REPLACED TWICE (WITHIN 6 MONTHS) DUE TO CORROSION. ALL OF THIS HAPPENED AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353708September 8, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER COMES ON NOW AND MY FRIENDS CAR DID THIS WHILE DRIVING LOCKED UP HER WHEELS LOST CONTROL AND WAS LUCKY NOT TO GET INTO A DEADLY WRECK 2017 JEEP06 GRAND CHEROKEE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352704September 2, 2020
SERVICE BRAKES
ON 3 RECENT OCCASIONS MY BREAKS HAVE LOST ALL PRESSURE WHILE REVERSING EITHER INTO A PARKING SPOT OR BACKING OUT OF ONE, SO FORTUNATELY I WAS NOT TRAVELING VERY FAST. I HAD TO FORCE THE PEDAL ALL THE WAY DOWN TO BE ABLE TO STOP AND IT MADE A VERY LOUD GRINDING NOISE. ONLY IN 1/3 TIMES THE PAVEMENT WAS WET FROM RECENT RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352706September 2, 2020
FUEL/PROPULSION SYSTEM
ON MULTIPLE OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE AUTO STOP BEEN ACTIVATED UNNECESSARILY DUE TO THE ANGLE OF THE TANK CAUSING GAS TO ONLY COME OUT FOR ABOUT 5 SECONDS AT A TIME, WHICH MAKES IT DIFFICULT TO TELL IF THE TANK IS FULL AND INCREASES RISK OF OVERFILL. CURRENTLY, ON 2 OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE FAILED TO STOP, WHICH CAUSE GAS TO SPRAY OUT ONTO MYSELF AND THE GROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352563September 1, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, IT WAS DISCOVERED THAT FRONT PASSENGER'S SIDE HEAD REST HAD DEPLOYED. THERE WAS NO ONE PRESENT INSIDE THE VEHICLE NOR WAS THE VEHICLE TURNED ON. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE MANUFACTURER NOR THE LOCAL DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352329August 31, 2020
ELECTRICAL SYSTEM, ENGINE
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352020August 29, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349184August 14, 2020
SERVICE BRAKES
VEHICLE WAS TURNED ON AND STATIONARY AT MY PRIVATE RESIDENCE, PLACED IN PARK (NO PARKING BREAK) FOR ME TO HOOK UP A CHAIN TO TOW A COMPACT TRACTOR (WITHIN THE TOWING SPECIFICATION OF THE VEHICLE). WHEN I WAS BEHIND THE VEHICLE I HEARD A LOUD THUNK AND THE VEHICLE COMPLETELY ROLLED BACK (WHEELS WERE ROTATING) AND SMASHED INTO THE COMPACT TRACTOR CAUSING SIGNIFICANT DAMAGE TO THE TRUNK AND SIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349134August 13, 2020
WHEELS
MY JEEP SHAKES DURING DIFFERENT SPEED LEVELS I CHANGED THE TIRE DIDN'T HELP I DID AN ALIGNMENT DIDN'T HELP THEY PUT IT ON THE MACHINE FOUND NOTHING WRONG WITH THE ENGINE NOTHING WRONG WITH THE RODE CV JOINT EVERYTHING LOOKS FINE NO ONE CAN TELL ME WHY MY JEEP IS SHAKING AND I CONCERN WHEN I'M DRIVING ESPECIALLY WITH MY KIDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343819August 7, 2020
UNKNOWN OR OTHER
MY AC EVAPORATOR CORE FAILED IN MY JEEP GRAND CHEROKEE WHICH IS ONLY THREE YEARS OLD. THE CORE IS UNDER THE DASH BOARD AND USES THE R-1234YF FREON WHICH IS A DANGEROUS GAS THAT LEAK OUT IN MY CABIN OF MY SUV. THE EVAPORATOR CORE SHOULD BE REDESIGNED NOT TO FAIL AND LEAK THE DANGEROUS GAS IN MY VEHICLE. THE R-1234YF FREON GAS IS EXPENSIVE AND THE EVAPORATOR CORE IS DESIGNED TO FAIL.. MOST CARS EVAPORATOR CORE WILL LAST ON CARS WAY OVER 6 YEARS OR MORE. THIS IS GAS LEAKING IS A SAFETY HAZARD TO THE DRIVER AND THE EVAPORATOR CORE SHOULD BE RECALLED DO TO ITS DEFECTIVENESS. I'M WAITING FOR THE DEALERSHIP TO ORDER AND REPLACE THE EVAPORATOR CORE AND RELOAD THE FREON AT $1900.00 COST. THIS SHOULD BE ON THE RECALL LIST MAY PEOPLE CAN BE EFFECTED ON THIS PLUS THIS FREON CAN EXPLODE IF THE CAR IS IN A ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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