Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11353165September 4, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I HAD TO REPLACE THE ALTERNATOR AND WASN'T AWARE OF RECALL T36 AND NOW MY FUEL PUMP WENT OUT (RECALL V62). MY TRUCK WAS STALLING AT FIRST, NOW IT WON'T RUN AT ALL. WHEN I CALLED THE DEALER AND THEY SAID THERE WERE NO REPLACEMENT PARTS IN STOCK. THE COST TO REPAIR OUT OF POCKET IS $1450.00. ADDITIONAL INFORMATION, IS AVAILABLE UPON REQUEST. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352526September 1, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
ON SEPTEMBER 1, 2020 SHORTLY AFTER STARTING THE VEHICLE AND WHILE IN MOTION, THE ENGINE STOPPED CAUSING LOSS OF CONTROL OF THE VEHICLE. I WAS ABLE TO BRING THE VEHICLE TO STOP IN ROADWAY WITH HARD PRESSURE ON BRAKES. FORTUNATELY, NO CONTACT WAS MADE WITH PERSON OR PROPERTY. I ATTEMPTED TO RE-START THE VEHICLE BUT IT WOULD ONLY CRANK AND NOT START. SEVERAL MINUTES LATER WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE HAS HAD TROUBLE STARTING ON MANY OCCASIONS PRIOR BUT THIS WAS THE FIRST TIME IT STOPPED WHILE DRIVING. THE ONLY INDICATION THE VEHICLE HAD LOST POWER WAS WHEN I ATTEMPTED TO SLOW THE VEHICLE AND TURN THE WHEEL. PRIOR TO THIS THE DEALERSHIP HAS EXAMINED THE ISSUE ON AT LEAST FOUR SEPARATE OCCASIONS SPANNING YEARS. I HAVE BEEN TOLD THE FUEL PUMP RELAY HAS BEEN REPLACED TWICE ON THIS VEHICLE. AFTER BOTH OF THESE ALLEGED REPAIRS THE VEHICLE HAS EXHIBITED THE SAME SYMPTOMS AND RETURNED TO THE DEALERSHIP. IN THE LAST VISIT WITH THE DEALERSHIP ON JUNE 23, 2020 AND PHONE CALL WITH FCA US LLC'S CUSTOMER SERVICE ON SEPTEMBER 1, 2020 I WAS DIRECTLY INFORMED THAT NO SOLUTION EXISTS. THERE IS NO ADVANCED NOTICE TO THE DRIVER AS THIS DOES NOT OCCUR EACH TIME THE VEHICLE IS DRIVEN. WHEN THE VEHICLE DOES LOSE POWER WHILE DRIVING, NO NOTICEABLE INDICATION OF THIS DANGER CAN BE QUICKLY OBSERVED BY THE DRIVER. IT WAS ONLY NOTICED WHEN I ATTEMPTED TO MANEUVER THE BRAKES OR STEERING WHEEL. THIS IS A KNOWN AND HAZARDOUS CONDITION CREATED BY FCA US LLC. WHICH THEY HAVE NOT ADEQUATELY ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351945August 29, 2020
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON A MAJOR HIGHWAY IN NEWINGTON,VA, MY 2013 JEEP GRAND CHEROKEE LAREDO SUDDENLY LOST POWER. I LOST ACCELERATION, POWER STEERING AND POWER BRAKES. THIS IS THE SECOND TIME IN A MONTH THAT THIS VEHICLE LOST POWER AND REACTED IN THIS MANNER. THE VEHICLE WAS TOWED TO A DEALER AND TWO DAYS LATER WAS REPAIRED. THIS VEHICLE IS UNDER A V62 SAFETY RECALL FOR A DEFECTIVE FUEL PUMP RELAY. THE REPAIR WAS A TEMPORARY FIX UNTIL JEEP COMES OUT WITH A PERMANENT FIX. IN 2015 THIS VEHICLE WAS RECALLED UNDER R09 FOR THE SAME FUEL PUMP RELAY PROBLEM. DODGE DURANGO VEHICLES HAVE THE SAME PROBLEM. FIAT/CHRYSLER/JEEP CORP. HAS KNOWN ABOUT THIS DEFECTIVE FUEL PUMP RELAY SINCE 2011 AND HAVE YET TO COME UP WITH A PERMANENT FIX. THERE ARE THOUSANDS OF THESE VEHICLES ON THE ROAD AND THEY ARE ALL DEATH TRAPS. PLEASE PUT SOME PRESSURE ON JEEP CORP. TO FIX THIS DEADLY DEFECT IN THEIR VEHICLES. PEOPLES LIVES ARE AT STAKE!! THE WORST PART IS THAT CAR DEALERSHIPS CAN RESELL THESE USED VEHICLES KNOWING THERE IS AN OPEN SAFETY RECALL THAT HAS NOT BEEN PERMANENTLY FIXED. THE UNINFORMED CONSUMER IS BUYING A VEHICLE THAT WILL KILL THEM. FOR GOD'S SAKE DO SOMETHING!!!!!!!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351788August 28, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED BROWN'S JEEP CHRYSLER DODGE RAM DEALER LOCATED AT 483 NY-112, PATCHOGUE, NY 11772, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351550August 27, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, WHEN THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE IGNITION WITHIN 5 MINUTES AND DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 ( ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 721-6888) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351377August 26, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (LUSTINE DODGE LOCATED AT 14211 JEFFERSON DAVIS HWY, WOODBRIDGE VA) WHERE THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBERS: 19V813000(ELECTRICAL SYSTEM) AND 15V115000(ELECTRICAL SYSTEM) BUT THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350856August 24, 2020
FUEL/PROPULSION SYSTEM
JEEP ISSUED A RECALL ON NOVEMBER 19, 2019. NINE MONTHS LATER AND JEEP IS TELLING ME THERE ARE STILL NO PARTS AVAILABLE. AND NO ESTIMATED DATE ON WHEN PARTS / FIX WILL BE AVAILABLE. BY LAW, DOES JEEP HAVE THE RESPONSIBILITY TO FIX WITHIN A YEAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350016August 18, 2020
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNED A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATE THAT WHILE DRIVING AT 60 MPH WITH THE CRUISE CONTROL ENGAGED, IT FAILED TO DISENGAGE WHILE APPROACHING A RAMP. THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ALSO DISCONNECT THE CRUISE CONTROL. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD WHILE DEPRESSING THE BRAKE PEDAL, SLAMS THE GEAR INTO PARK AS SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF AS THE ENGINE KEPT REVVING. THE FIRE DEPARTMENT WAS CONTACTED AND PLACED THE VEHICLE IN NEUTRAL TO SHUT THE ENGINE OFF. THE CONTACT STATED THAT THERE WAS NO FLAMES BUT HEAVY SMOKE AND A BURNING ODOR WAS PRESENT. NO INJURIES WERE SUSTAINED BY THE CONTACT. THE VEHICLE WAS TOWED TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF SOUTH ANCHORAGE (9600 OLD SEWARD HWY, ANCHORAGE, AK 99515) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE CRUISE CONTROL FAILED BUT BECAUSE OF ENGINE DAMAGE, THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE FUEL RELAY HAD FAILED HOWEVER, THAT WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM OF A RECALL FOR THE CRUISE CONTROL. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11350090August 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS WITH THE ELECTRONIC THROTTLE CONTROL (ETC) AND AIR BAGS WARNING LIGHTS FLASHED ON THE INSTRUMENT PANEL. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). AFTER TWO HOURS, THE CONTACT WAS FINALLY ABLE TO START THE VEHICLE AND DROVE TO HER DESTINATION. THE CONTACT STATED THAT THE FAILURE PERSISTED AFTER THE INITIAL FAILURE. THE CONTACT CALLED TWO DEALERS GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) AND CAPITAL CHRYSLER DODGE JEEP RAM OF INDIAN TRAIL (5501 W HWY 74, MONROE, NC 28110) AND THEY BOTH CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,036. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349850August 17, 2020
SEATS
DRIVER SEAT ACTIVE HEADREST HAS ACTIVATED AND BROKEN THE CLIPS THAT HOLD THE HEADREST IN THE RESET AND/OR READY POSITION. THE CAR WAS MOVING AT A NORMAL RATE OF SPEED AND NO COLLISION OR CONTACT WITH ANYTHING HAS OCCURRED. SIMPLY APPEARS TO BE A MALFUNCTION OF THE SEAT ACTIVE HEADREST CAUSED BY POOR ENGINEERING OR BEING CONSTRUCTED OF FAULTY MATERIALS WHICH HAVE CAUSED A FAILURE IN THE INTENDED USE OF THE ACTIVE SEAT HEADREST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348444August 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
DRIVING DOWN HIGHWAY 65 MPH VEHICLE SHUTS DOWN. NO NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344048August 8, 2020
FUEL/PROPULSION SYSTEM
IN NOVEMBER 2019, CHRYLSER RECALLED APPROXIMATELY 528,594 DODGE DURANGO AND JEEP GRAND CHEROKEE SUVS FROM MODEL YEARS 2011 TO 2013 BECAUSE FUEL-PUMP RELAYS MAY INTERRUPT ELECTRICAL CURRENT AND PREVENT ENGINE START-UP AND/OR CONTRIBUTE TO A STALL WHILE DRIVING. THE DEALER AND CHRYSLER IS STILL CLAIMING THE PART IS 'OUT OF STOCK' NEARLY 9 MONTHS LATER. WE CANNOT SAFELY DRIVE THE CAR, OR SELL IT BECAUSE OF THIS OPEN RECALL. THE CAR FREQUENTLY WILL NOT START, AND WE ARE VERY CONCERNED OF A STALL DURING DRIVING IF THE VEHICLE DOES START. WE BELIEVE CHRYSLER HAS NOT TAKEN APPROPRIATE ACTION TO MANUFACTURE OR DISTRIBUTE THE REPLACEMENT FUEL-PUMP RELAY, AND THEY CONTINUE TO REFUSE TO PROVIDE AN ESTIMATED DATE FOR THE PART TO BE IN STOCK. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343219August 4, 2020
SEATS
2013 JEEP GRAND CHEROKEE LAREDO PASSENGER HEADREST DEPLOYED WHILE CRUSING AT 65MPH ON SMOOTH, STRAIGHT DRY HIGHWAY. PASSENGER SEAT WAS VACANT AT THE TIME. UPON INSPECTION, IT WAS FOUND THAT THE PLASTIC HOUSING RETAINING THE METAL CLIP/RELEASE BAR HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343246August 4, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO (3710 W WENDOVER AVE, GREENSBORO, NC 27407, 866-642-2454) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343033August 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A FAILURE OF THE OIL FILTER HOUSING. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343100August 3, 2020
ENGINE
A KNOWN PROBLEM WITH A DEFECTIVE OIL FILTER HOUSING. THIS SUBSTANDARD DESIGN DEFECT CRACKS AND CAUSES OIL TO LEAK ON THE ENGINE MANIFOLD AND PUDDLE. THIS COULD CAUSE OIL SENDING UNIT TO FAIL AND LOOSE ENGINE OIL. THIS IS A PROBLEM WITH THE 3.6 L SIX CYLINDER ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342115July 29, 2020
FUEL/PROPULSION SYSTEM
11/13/19 FAILED FUEL PUMP RELAY CAR WOULD CRANK NO START 1/23/20 FAILED FUEL PUMP RELAY CAR WOULD CRANK NO START 7/17/20 FAILED FUEL PUMP RELAY CAR STALLED WHILE DRIVING ON CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341693July 27, 2020
ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY - MY CAR STALLS WHEN IT WANTS AND TAKES OFF REALLY FAST WHEN IT WANTS, AND STARTS WHEN IT WANTS TO TRANSMISSION. - I AM TOLD THERE HAS BEEN A RECALL ON THE TRANSMISSION MY CAR IS SLIPPING GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341107July 23, 2020
FUEL/PROPULSION SYSTEM
I HEARD ABOUT THIS RECALL IN 2019, ACCORDING TO NHTSA WEBSITE, THE RECALL IS FROM NOVEMBER 2019. I HAVE CHECKED MONTH AFTER MONTH WITH THE DEALER I PURCHASED THE VEHICLE FROM AND NO WORD ON ANY PARTS OR FIXES. IT'S NOW JULY 2020 AND STILL NOTHING HAS CHANGED. I'M GETTING WORRIED MORE AND MORE DAILY ABOUT THE PROBLEMS THAT COULD HAPPEN IF THE RECALL ISSUE IS NOT TAKEN CARE OF. IT WILL BE 1 YEAR WITHIN ONLY A FEW SHORT MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340510July 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM
RECALL NHTSA CAMPAIGN NUMBER: 19V813000 REMEDY SAYS THAT WE WILL RECEIVE A SECOND NOTICE WHEN FINAL REMEDY BECOMES AVAILABLE. IT NOTES THAT VEHICLES EXPERIENCING A FUEL PUMP FAILURE WILL RECEIVE AN INTERIM REPAIR. I HAVE BEEN TO 2 DEALERSHIPS AND CALLED FCA MULTIPLE TIMES TO TALK ABOUT THIS RECALL'S INTERIM REPAIR AND HAVE BEEN SENT AROUND WITH NO ANSWER. THEY SEEM TO BE PURPOSELY DODGING ANY ACCOUNTABILITY FOR THIS INTERIM REPAIR THEY HAVE PROMISED. MY VEHICLE HAS STALLED MULTIPLE TIMES ON STREETS AND HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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