Jeep Grand Cherokee L Complaints (2023)

97 consumer complaints on file.

#11773771October 26, 2026
AIR BAGS
I brought my vehicle in to be service for a "service 4WD" light on 8/31/26. While there, I was told there was an open recall on the airbag system. I agreed to get the recall completed. Now, my vehicle is dispaying the airbag light, my SOS system says it is not working, and my odometer is flashing. I brought the vehicle back to the same dealership to address these issuse, and they told me that I needed to have the airbag module replaced, which would cost $709.90. They gave me error codes B2204-87, U0154-00, U0452-86, and B00A0-81. I asked if this is related to the recall I recently had performed, and they said "there was a recall the door airbag pressure sensor software update that was already performed, but that is different from what the car needs now, but it is the same system." I escelated it to the service manager, who told me he would reach out to Stellantis to see about a goodwill repair. I asked him how he believes this issue could have happened, and he said, in simple terms, that the sensor is like a lightbulb, and sometimes just goes out. I asked him if it was possible that the sensor could've gone bad after the recall was performed, and he said no, the lights would have come on right away. The dealership called me back and said the repair was misquoted, and now was almost $1,000. The goodwill repair they came up with would cover half of the cost, and I would still be responsible for a $200 diagnostic fee, so I would still be paying almost $700. My vehicle had just over 59,000 miles on it and it is currently unsafe to drive because the safety system is completely disabled. Since this is a un-remedied federal safety recall issue just under the 60,000 mile mark, I am requesting that Stellantis provide 100% goodwill coverage for the parts, labor, and diagnostic fees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769841October 8, 2026
SUSPENSION
I had my rear spring come oof and a friend mecanich put it back on and told me about the recall. i took it to the dealership and they fixed 3 out of th 5 recalls but the recall i am worried about is the campaign 89d that the do not have the fix for which is the rear springs coming off which it has. i have pictures. i have asked for a rental car but the dealership says no that it is safe to drive and I asked them to sign a pwpwer saying it was saft to drive and they would take the responsibily if something happened and they said no. They told me to call Stellantis and they called the dealership and told them it was safe to drive but I do not feel safe. So they did not give me a rental and I have asked for a Senior Rep to call me back so I am wating for them to call me back but I know they will say the same thing. This has happened and this is the 3rd recall for the same thing and this recall the parts are not availavble and no one can guarentee me that it will not happen again before the parts are available. the car is sitting at the dealership now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768300October 1, 2026
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving, the A/C blew alternately through the vents directed toward the contact and through the defrost vents. The contact stated that the A/C failed to blow air through both vents simultaneously, and the air was unintentionally hot or cold. The contact stated that there was an abnormal odor during the failure. Additionally, the heated seat was intermittently inoperable. The dealer was notified of the failure by phone, but the contact declined to pay for a diagnostic test. The vehicle was taken to an independent mechanic and was diagnosed with A/C compressor failure. The contact associated the failure with NHTSA Campaign Number: 25V430000 (Visibility); however, the VIN was not included. The manufacturer was notified of the failure by phone and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767326September 28, 2026
VISIBILITY/WIPER
Related to incident 11755272, dealer repaired with help from representative of FCA however issue is not fixed. Dealer replaced connector going to climate control module, after module was replaced during previous repair attempts. Issue is still on going, climate control, including front and rear defrosters are non-functional. Odometer is flashing, climate control on the touch screen says 'Climate off'. This is the 5th repair attempt for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766608September 24, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763623September 11, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension). The contact stated that while in reverse(R), there was a popping sound coming from the rear of the vehicle. The contact exited to inspect the vehicle and became aware that the passenger’s side rear coil spring and both isolators were lying on the ground. The vehicle was jacked up, and the passenger’s side rear wheel was removed. The vehicle was then towed to a dealer where it was diagnosed with damage to the coil spring. The contact was informed that the passenger’s side rear coil spring needed to be replaced. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763281September 10, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V051000 (Suspension). The dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was taken to the dealer as a scheduled appointment, but upon arrival, the contact was informed that parts were not available for NHTSA Campaign Number: 26V562000 (Suspension); because the recall was being revised. The dealer referred the contact to the manufacturer for assistance. The manufacturer Stellantis, was called but hung up the phone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763338September 10, 2026
SUSPENSION
The rear coil spring has detached from this 2023 Jeep Grand Cherokee L twice. The first time, the coil detached while we were driving more than a year ago. The second time, the coil detached while the vehicle was parked in our driveway last month. This is especially concerning because this vehicle has been subject to multiple recalls involving the rear coil spring. We also own another 2023 Grand Cherokee L (VIN ending 1431), and its rear coil spring also detached while we were driving. Between our two vehicles, we have experienced three separate coil-spring detachments. We are very concerned that the repeated recalls and repairs have not resolved this safety issue and no longer feel confident that these vehicles are safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763339September 10, 2026
SUSPENSION
The rear coil spring detached from this 2023 Jeep Grand Cherokee L while we were driving more than a year ago. This vehicle has been subject to multiple recalls involving the rear coil spring. We also own another 2023 Grand Cherokee L (VIN ending 7805), which has experienced two separate rear coil-spring detachments—one while driving and another while parked in our driveway last month. Between our two vehicles, we have experienced three separate coil-spring detachments. We are very concerned that the repeated recalls and repairs have not resolved this safety issue and no longer feel confident that these vehicles are safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763409September 10, 2026
UNKNOWN OR OTHER
I live in Unalaska/Dutch Harbor, Alaska, where there are no authorized Jeep/Chrysler/RAM dealerships. The manufacturer requires me to ship the vehicle to Anchorage at my own cost, which is not possible. They refuse to authorize a local repair or send a technician. Because of this, I cannot complete multiple open recalls, including 01D (NHTSA 26V-328). I am requesting that this be classified as “Unable to Remedy Due to Manufacturer Limitations.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762385September 5, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2023 Jeep Grand Cherokee Summit unexpectedly applied the brakes while traveling approximately 78 mph with Adaptive Cruise Control engaged. There was no vehicle, object, or obstruction directly ahead. The forward collision/ACC warning activated immediately before the vehicle braked. At approximately the same time, the driver had touched the power lumbar button to disengage the lumbar. The lumbar had independently activated approximately 15–20 minutes earlier. Not sure if the 2 are related or if the is just coincidental?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760924August 31, 2026
UNKNOWN OR OTHER
This is in regards to my 2023 Jeep Grand Cherokee L, the rear coil spring has detached from its position while the vehicle was in park. I had spoken to Mopar representative for concern of what i have read on their recall, the rep. had told me that my vehicle was already checked and completed on July of 2023. So i asked her why did the spring coil detached while in park if the issue was completed. same as other owners that has similar issues on the recall that i have read on complaints. can you please look into this as this could result in serious accident. there is a recall on this issue but my vehicle VIN # was not on the list of the recall. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759235August 24, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving 20 MPH, the headlight high beams failed to automatically activate as designed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the automatic high/low beam activation system was inoperable. However, the vehicle was not repaired because the dealer was unable to repair the vehicle. The contact referenced NHTSA Campaign Number: 24V130000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758662August 21, 2026
SUSPENSION
Rear passenger side coil spring fell out. Vehicle was previously inspected and deemed not affected by the known coil spring recall by a CDJR service department. More recently deemed not included in the investigation looking into later ongoing issues. Currently the vehicle is in the possession of this service department awaiting parts and the Dealership is correcting or repairing via an extended warranty, also I will be paying my deductible with the warranty to complete the work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758105August 19, 2026
SERVICE BRAKES
We were accelerating from a stop light and reached about 50 mph when the brakes activated and large red letters saying “BRAKE” were displayed on the drivers dash screen and an alarm sounded. The vehicle slowed rapidly and suddenly. Fortunately we were around no other traffic so there was no collision. There were no impediments on the roadway which might have reasonably caused the brakes to activate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757415August 17, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was parked in the driveway, there was an abnormally loud metallic sound coming from the vehicle. Upon inspection, the contact discovered a spring sticking out of the middle of the rear end of the vehicle. The contact stated that there was a QR code attached to the coil spring with the part information. Upon further investigation, the contact discovered that the vehicle was serviced previously for the failure under NHTSA Campaign Number: 23V413000 (Suspension). The vehicle was then towed to the dealer, and the contact was informed that the vehicle would be covered under NHTSA Campaign Number: 26V051000 (Suspension); however, the contact later received a call that the vehicle was not covered under the recall. The manufacturer was not notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757400August 17, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. The contact was informed by his daughter that the rear passenger’s side of the vehicle was low, and the ride height of the vehicle was not normal. The contact inspected under the vehicle and discovered that the rear passenger’s side suspension coil spring had detached from the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 26V051000 (SUSPENSION). No further information was available. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756158August 11, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee L. While the contact’s husband was driving 70 MPH, there was an abnormally loud sound coming from the rear of the vehicle, and an unknown metal object detached and flew off the vehicle into the traffic behind the vehicle. The vehicle was pulled over and inspected, but there were no signs of the failure. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the suspension coil had dislodged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755305August 6, 2026
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was driving 20-25 MPH, the accelerator pedal became stuck, and the vehicle drove through a stop sign and intersection, swerving into a farm, and crashed into a pole in order to bring the vehicle to a stop. After removing her foot from the brake pedal, the vehicle suddenly accelerated. The contact stated that the air bag had not deployed. There were no injuries sustained. There were no warning lights illuminated. A Police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and suggested that the vehicle be towed to the dealer. A claim was filed with the insurance company. The failure mileage was approximately 45,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11755272August 6, 2026
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was parked and occupied, the climate control was inoperable, and the odometer was flashing on the instrument panel. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The climate control module was reset, the connector to the climate control module was reset, the climate module was replaced, and the battery was replaced. The contact stated that the failure had occurred on several occasions. The manufacturer was not notified of the failure. The failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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