Jeep Grand Cherokee L Complaints

319 consumer complaints on file.

#11752525July 23, 2026
SUSPENSION
The coil spring on the rear passenger side has become detached from my 2023 Jeep Grand Cherokee L Limited. I was unaware that it had happened when I started to drive and could hear something kind of bouncing around. When I got out of the vehicle to see what was going on, I could see that the rear of the car seemed unusually low. That is when I looked under and saw the spring dangling next to the tire. It could've caused a bad accident if it had gotten caught up in the tire or if it had completely detached and either hit another car or caused another car to hit it. The vehicle had a recall for this in 2023, before I owned it, and the status says "inspected" but not repaired. There was another recall early in 2026 for this same issue, but at this time, my vehicle is not part of that recall. However, it should be as this is a dangerous, scary issue that isn't immediately evident. I'm just grateful that I was in my neighborhood when it happened and not driving on the interstate at a high rate of speed, as there was nothing to indicate that it was imminently happening. It hasn't been inspected yet as it just happened but I will have it towed tomorrow to get inspected and repaired. It is underivable in its current condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752396July 23, 2026
POWER TRAIN, ENGINE
The contact owns a 2025 Jeep Grand Cherokee L. The contact stated that while driving 65 MPH, the engine surged and RPM revved above 7,000 RPM, and the vehicle failed to accelerate as needed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond, and the transmission failed to respond. The contact stated that there were several unknown warning lights illuminated. The contact pulled over to the shoulder of the roadway and turned off and restarted the vehicle, and the vehicle returned to normal operation. The failure was intermittent. The vehicle was taken to a dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752160July 22, 2026
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I was stuck on the Hot way for 45 minutes cause my car was heating up. It’s been in shop four times for heating up on the fourth time I took it in. I was stocked because my electrical started going out. The speedometer started just going around my electrical on my dash started going from heat to cold my seat controls then it started of the dash panel are going to ABS and going to different things showing the speedometer showing the mileage on the car it just started doing its own controls so and then my speedometer just called going fast and went back to deal so and didn’t blacked out so I videotaped everything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752113July 22, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
This model of Jeep has a documented history of having software problems that occur resulting in huge safety issues. I am filing this report because Jeep has not successfully solved this issue leading to regular ongoing safety concerns. Jeep themselves have issued several STAR reports on this, and a simple internet search will show thousands upon thousands of posts of owners with recurring issues. The specific safety concerns regarding seat positioning while moving, language change of instrumentation and critical alarms, metric changes to critical items like speed, and failure of front collision sensors. The issue begins with the driver seat changing its position while driving. While driving the seat will suddenly recline almost to a lay down position which is a safety risk. After some time fighting this, the car will eventually have a computer issue where the language changes to Italian, and cause the front collision sensors to be disabled. There is actually no issue with the sensors, it’s a software glitch that causes the sensors to be deactivated. In order to fix the issue, the car has to be taken to the dealership for several software updates and reconfiguration, resulting in cost to owners. Extended warranties do not cover software. The issue will then recur, sometimes within as little as a week, others after a few months. Researching forums, it appears this may be related to some OTA software update, but that hasn’t been confirmed as far as I can tell. This is a safety concern. Seats should not adjust on their own without driver controls being accessed, and collision sensors shouldn’t deactivate because of a software glitch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752012July 22, 2026
ENGINE
Cylinder Miss fire at idle due to damaged spark plugs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751966July 21, 2026
ENGINE, ELECTRICAL SYSTEM
The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank. The engine then began smoking and a burning electrical smell entered the cabin. My wife and young child were in the vehicle. The vehicle was rendered completely inoperable and had to be towed each time. Safety risk: an engine that smokes and emits a burning electrical odor upon attempted starting presents a fire hazard to occupants. On the most recent occurrence the failure happened at a fuel station with my family present, over 1,000 miles from home, stranding us for seven days. Dealer confirmation: yes. On the two prior occasions a franchise dealer diagnosed a defective starter solenoid and replaced the starter. Both repairs failed and the identical failure recurred. On the most recent occurrence, a different franchise dealer found that a plug sealing an unused opening on the engine block was missing, allowing engine oil to spray onto and saturate the starter, destroying it. The starter and the plug were replaced. All failures were documented on dealer repair orders, which are available on request. Inspection: the vehicle has been inspected and repaired by franchise dealers on all three occasions. No police or insurance inspection. The manufacturer has been notified through its customer care department, which has open case records on this vehicle. Warning indicators: none. There were no warning lamps, messages, or symptoms prior to any of the three failures. The vehicle simply would not crank, followed by smoke and a burning electrical smell. This vehicle has spent approximately 60 days out of service since purchase and has had persistent electrical problems documented since 2023. Despite repeated dealer repairs the same failure mode continues to recur. I am reporting this as an unaddressed safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751667July 20, 2026
SUSPENSION
The rear right coil spring and is available for inspection upon request. Spring failed while car was parked in driveway on flat ground, the car was driven with me and my 1 year old at highway speeds of 75mph. No warnings were displayed on dashboard. Never received an update of a recall and will not pull up when VIN is searched. Upon VIN search on MOPAR website original recall repair was done in 2023 which has failed. We did not know of this spring failure until arriving home and seeing it lie where I was parked. Earlier in the day a loud metal noise was heard but figured it came from passing traffic on highway. No one has inspected the vehicle yet, working on trying to get it towed since it is no longer safe to drive. Vehicles rear right tire is now pitched in at top towards rear wheel well. No warning or message was alerted to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751062July 17, 2026
STEERING
Power steering failed. It is currently at the dealership having the rack and pinion replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750943July 16, 2026
ELECTRICAL SYSTEM, POWER TRAIN
While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter and is stuck in Park with no way to shift into any gear. This failure matches the description of open recall 30D (shifter module software defect causing loss of transmission gear position display), though my vehicle was not part of the currently identified population when checked against the VIN lookup. The vehicle is currently undriveable and has not yet been inspected by a dealer or independent shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750457July 14, 2026
STEERING, SUSPENSION, WHEELS
I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750091July 13, 2026
SUSPENSION, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
The rear passenger side suspension coil fell out of my car in my driveway at less then 2 mph. The spring and rubber piece holding the spring in both fell to the ground with no damage done. The vehicle was towed to a jeep dealership where they confirmed there was no damage to any part of the vehicle, and it just fell out with no explanation. The dealer insists that we cannot reinstall the same sping, even though there is no damage to the vehicle or spring. If this would have happened at highway speeds, it could have been very dangerous for me or others around me. The dealer is currently making the repairs, but at my cost. There is currently a recall for this exact issue for my make/model/trim but for vehicles produced earlier in the year of 2023 (my vehicle is not covered). There was no warning lamps, messages or any symptoms of any failure prior to the spring falling from the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749636July 10, 2026
AIR BAGS
No warning lamps were displayed relating to the recall. I was hit from behind while driving between 60 and 70MPH. I lost control and spun around twice before violently hitting a guard rail, perpendicular to the driver's side of my vehicle. The side/door airbags failed to deploy. My neck was thrown into the seatbelt and door. I suffered from partial vocal cord paralysis, tinnitus, dysphagia, loss of hearing, pain, and other symptoms due to the impact; my sternocleidomastoid and associated nerves being primarily affected. As a result I was out of work from May 13th, 2026 to July 3rd, 2026. I was not aware or notified about any recalls until after my accident. My vehicle was totalled.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11749107July 8, 2026
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
I am reporting a serious safety failure in my 2025 Jeep Grand Cherokee L (1,483 miles). On XXX, the vehicle was parked with my wife and young children inside. Upon starting it, the vehicle would not shift into gear, the steering wheel locked, and the front windows stopped working. The lane departure symbol lit up during the failure, and the vehicle would not shut off through normal controls. After two hours, we shut it off by disconnecting the battery. When restarted, the check engine light and other warning lamps came on, and the vehicle began shaking and rattling. No crash occurred, but with steering locked and children in the car, I had no way to safely disable the vehicle for two hours. This could have caused loss of control if it happened while driving. No prior warning signs occurred before the incident. The vehicle has not been inspected by a dealer or repair shop, as no certified Jeep dealership exists on Lanai, Hawaii, where I reside; shipping the vehicle requires barg transport to XX or XXX. The vehicle is available for inspection on request and is currently not in use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749060July 8, 2026
ELECTRICAL SYSTEM
Dead Battery. The Telematics Bix Module (TBM) is failing to properly shut off when the car is parked. Therefore it induces a parasitic drain on the battery. We have had the battery replaced by the dealer. This problem is known to affect 2022-2025 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748791July 7, 2026
SUSPENSION
Rear passenger coil spring popped out and became lodged in the tire while driving. We were driving on the Whitestone expressway and the car came to a resisted halt. This could have caused severe injury if I had not been in the lane and came to a slowdown to allow a car to merge in front of me. The highway traffic patrol man dislodged the fully intact coil from between the tire and tire well. There were no warning lamps, indicators, signs or symptoms. Initially I thought the tire popped which was strange as there was no pot holes or obstructions in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748545July 6, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748317July 4, 2026
UNKNOWN OR OTHER
The original engine mounts are causing the engine to have a loud knocking sound at idle. Jeep is aware of the bad engine mounts and issued technical service bulletin #09-015-22. The CDJR dealer confirmed the engine mounts need to be replaced and it is a known problem. The 3 year/36,000 mile warranty just expired and they refused to replace the mounts under the powertrain warranty. Bad engine mounts are a safety concern because they allow excessive engine movement, which can damage steering, drivetrain, fuel, cooling, and electrical components, potentially leading to loss of vehicle control or a breakdown. If a mount fails completely, the engine can shift enough to affect shifting, steering, or throttle operation, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748201July 3, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Infotainment system glitch Screen blacks out Auto start/stop doesn’t work Key fobs glitch Vehicle jerks (I’m guessing it’s sensing something that isn’t there, but no one seems to know) Doors unlock themselves Alerts “key fob not detected” while driving and while parked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747475June 30, 2026
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut completely on them, may 2026 both batteries went out the main batteries and the auxiliary battery june 21 the fuse array box went out nothing on the door panel works the doors won’t lock the windows don’t work the trunk won’t work the seats won’t adjust and the dealership is trying to say that this box is only covered 12 months or 12000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747227June 29, 2026
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT
My 2023 Jeep Grand Cherokee L Limited has had an issue since I purchased it in March 2024 that has a loud booming sound that comes out of the speakers when you turn it on. It exceeds 70 dBA when it happens and causes me ear pain. My dealer has reported it numerous times and it is known to Jeep but they still have not come up with a fix. You can see this issue documented in a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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