Jeep Commander Complaints

3,362 consumer complaints on file.

#10442895January 9, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
ENGINE STALLING OR NOT STARTING. ENGINE STALLED WHILE MAKING A TURN. CAR STARTED IMMEDIATELY AFTER BUT ENGINE AND OIL LIGHTS REMAINED ON. SERVICE DEPARTMENT REPLACED CENSORS BUT THAT DID NOT CORRECT THE PROBLEM. SPORADICALLY STALLS AT TAKE OFF, WHEN SLOWING DOWN TO TURN/STOP, WHEN CRUISE CONTROL IS DISENGAGED AT HIGHWAY SPEEDS. ON HIGHWAY, HIT BRAKE TO DISENGAGE CC AND SWITCH LANES, CAR STALLED, TURNED THE KEY WITHOUT PUTTING IT IN PARK OR STOPPING AND ENGINE KICKED BACK IN. CAR WOULDN'T START ON ONE OCCASION AND SERVICE DEPARTMENT REPLACED ALTERNATOR BUT PROBLEM STILL PERSISTS. SERVICE DEPARTMENT REPLACED IGNITION SWITCH BUT PROBLEM PERSISTS WITH CAR NOT STARTING. STUCK AT HIGHWAY REST STOP FOR 2 HOURS UNTIL CAR RE-STARTED. SERVICE DEPARTMENT STATED THAT COMPUTER NEEDED TO BE REPLACED, THEN SAID THAT THEY WEREN'T GETTING THAT CODE THE NEXT TIME WE HAD PROBLEMS. HAVE REPLACED VARIOUS PARTS BUT PROBLEM STILL PERSISTS. SERVICE DEPARTMENT STATES THAT THEY HAVE NOT BEEN ABLE TO RE-CREATE THE PROBLEM WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442906January 9, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 JEEP COMMANDER. THE CONTACT STATED THAT THE KEY FOB WOULD INADVERTENTLY SPLIT IN HALF. AS A RESULT, THE VEHICLE WOULD INTERMITTENTLY SHUT OFF WHILE DRIVING AT VARIOUS SPEEDS. AN AUTHORIZED DEALER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE KEY FOB WOULD NEED TO BE REPLACED. THE CONTACT DID NOT REPLACE THE KEY FOB. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442498January 5, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. THE CONTACT STATED THAT EVERY TIME IT RAINED THE FRONT OF THE VEHICLE BECAME FLOODED. THE CONTACT TOOK THE VEHICLE TO A GLASS FACILITY TO HAVE THE SUN ROOF DIAGNOSED AND WAS TOLD THERE WERE NO CLOGS IN THE DRAIN PIPES THAT COULD CAUSE THE FAILURE. THE DEALER HAD NOT INSPECTED THE VEHICLE, BUT THE CONTACT WAS CONCERNED THAT THE FAILURE WAS CAUSED BY THE SEALS ON THE DOORS. THE CONTACT STATED THE FAILURE ALSO CAUSED THE DOME LIGHT ON THE INTERIOR OF THE DOOR TO COME ON AFTER IT RAINED AND WAS WORRIED ABOUT A POSSIBLE ELECTRICAL MANUFACTURERS DEFECT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442086January 2, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
PROBLEMS BEGAN 1 DAY AFTER COMMANDER WENT IN TO DEALER FOR THE REGULAR 3,000MILE OIL CHANGE, THAT CAR WAS RETURNED TO ME AFTER THAT OIL CHANGE, AS 'GOOD TO GO'; W/IN 24 HOURS OF THAT OIL CHANGE, THE COMMANDER WOULD NOT START AND REQUIRED A NEW STARTER (30K MILES). AFTER THE STARTER WAS REPLACED, THE COMMANDER WAS STALLING IF - IN THE MIDDLE OF A SLIGHT INCLINE IT HAD TO BRAKE AND THEN RESUME - AT THE RESUME IT WOULD STALL. ALSO, AFTER STARTER REPLACED DASHBOARD LIGHTS BLINKING; TRANSMISSION COOLER LINES LEAKING, POWER STEERING LINE FROM PUMP TO COOLER LEAKING, AND FRONT AND BACK BRAKE ROTORS HAD TO BE REPLACED (42K MILES) 60K MILES, THE CRUISE CONTROL TURNS ON BY ITSELF AND THE REAR PARK ASSIST TURNS OFF BY ITSELF; THE WATER LEAK INTO FRONT PASSENGER WELL. SPEAKING WITH CUSTOM RELATIONS AT CHRYSLER CORPORATE REGARDING CRUISE CONTROL, REAR ASSIST AND WATER LEAK PROBLEMS THEY TOLD ME THAT THEY WERE NOT AWARE OF THESE BEING A PROBLEM FOR MOST COMMANDER CUSTOMERS; HOWEVER, CHRYSLER JEEP IS AWARE OF THESE PROBLEMS AS EVIDENCED BY THE TECHNICAL SERVICE BULLETINS PUBLISHED ON THEM YET CHRYSLER JEEP DOES NOT ISSUE A RECALL/TAKE FISCAL RESPONSIBILITY FOR THEIR MANUFACTURER DEFECTS. MORE: CHRYSLER JEEP EXPECTS ME TO PAY THEM TO DIAGNOSE THE PROBLEMS SO THAT THEN SO LONG AS I HAVE PAID A DEALER TO REPAIR THEM THEY WILL CONSIDER (NOT NECESSARILY APPROVE; IN THE PAST THEY HAVE IN FACT DENIED ME REIMBUSEMENT TO FIX THESE PROBLEMS FOR WHICH THEY HAVE TECHNICAL SERVICE BULLETINS ON) REFUNDING ME TOTAL OR PARTIAL COST OF REPAIRS. MORE: I WAS ONLY INFORMED OF A SAFETY RECALL REGARDING EBC MODULE (BRAKE) WHEN I CALLED IN LAST WEEK (12/2011) REGARDING THE WATER LEAK & CRUISE CONTROL PROBLEM. MAKING THIS MORE POIGNANT, THE REASON FOR THIS RECALL - THAT I WAS NOT NOTIFIED ABOUT WHEN IT WAS FIRST ISSUED- IS A BRAKE ISSUE THAT I HAD DETAILED TO CHRYSLER JEEP IN 2009! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441728December 30, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I FILED A PREVIOUS COMPLAINT REGARDING MY 2006 JEEP COMMANDER 5.7 L HEMI REGARDING THE ENGINE LIGHT COMING ON AND THE HESITATION YOU GET WHEN YOU ARE DRIVING. I WAS TOLD THAT THE PCM SENSOR NEEDED REPLACED AND IT HAS BEEN BUT THE PROBLEM IS STILL THERE. WE HAVE HAD THE O2 SENSOR REPLACED TWICE, THE GAS FILTER REPLACED, TRANSMISSION FLUID AND FILTER CHANGED, MY JEEP HAS BEEN IN THE SHOP MANY TIMES FOR THIS SAME PROBLEM AND THEY CANNOT DUPLICATE THE PROBLEM ON SOME VISITS. THIS IS A HUGE SAFETY CONCERN IF MY JEEP WERE TO STALL FROM HESITATION THIS COULD CAUSE A DEADLY ACCIDENT. I HAVE NO IDEA WHERE TO GO FROM HERE BUT I WILL KEEP ON GOING UNTIL I GET SOMEONE TO LISTEN AND CORRECT THIS PROBLEM OR TAKE THESE VEHICLES OFF THE ROAD. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441737December 30, 2011
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
THE DRIVER AND PASSENGER SIDE DOOR HANDLES HAVE GRADUALLY CRACKED AND FALLEN APART SO THAT IT IS ALMOST IMPOSSIBLE TO OPEN THE DOOR FROM THE INSIDE OF THE CAR. THIS PROBLEM HAS ONLY OCCURRED ON THE FRONT DOORS, NOT THE BACK-SEAT DOORS AND BEGAN GRADUALLY BACK IN 2009 - 2010. IT HAS GOTTEN TO THE POINT WHERE BOTH HANDLES ARE FALLING BEHIND THE PANEL AND WE ARE VERY CAREFUL WHEN OPENING THE DOOR NOW AND PROHIBIT US FROM BEING ABLE TO EASILY OPEN THE FRONT DOOR(S). MY FAMILY AND I HAVE USED CARE WHEN OPENING THE DOORS AND HAVE NEVER USED EXCESSIVE FORCE OVER THE PAST 4-5 YEARS SO THERE IS NO LOGICAL REASON WHY THEY HAVE BROKEN THE SAME WAY ON BOTH SIDES.` *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441262December 26, 2011
STRUCTURE:BODY:DOOR
ALL 4 INTERIOR DOOR OPENING HANDLES BREAKING/FAILING: 1 REAR DOOR TOTALLY INOPERABLE. ***THIS IS A DANGEROUS SAFETY ISSUE IF HANDLES BREAK OR ARE INOPERABLE IN CERTAIN EMERGENCY SITUATIONS, PASSENGERS MAY NOT BE ABLE TO EXIT THE VEHICLE, CAUSING SERIOUS INJURY OR DEATH!*** MANUFACTURER CHARGE TO REPLACE/REPAIR HANDLES IS PROHIBITIVELY EXPENSIVE: IN MY CASE, THE COST OF SIX (6) MONTHLY CAR PAYMENTS! MANUFACTURER SAFETY RECALL WARRANTED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440948December 22, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
THE 2007 JEEP COMMANDER'S ENGINE AND POWER SHUT OFF AT HIGHWAY SPEED (APPROX 65 MPH) ON I-95. THE POWER STEERING AND POWER BRAKES WERE NOT OPERATIONAL. MY WIFE HAD TO CROSS FOUR LANES OF TRAFFIC TO STOP THE VEHICLE ON THE SIDE OF THE ROAD TO ATTEMPT TO RESTART THE VEHICLE. THE KEY WAS NOT BUMPED OR TOUCHED WHEN THE VEHICLE SHUT OFF. THE VEHICLE DID RESTART AFTER COMING TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440485December 19, 2011
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER SIDE DOOR LATCH OF OUR 2006 JEEP COMMANDER 4X4 SUFFERED A FAILURE CAUSING THE DOOR TO NOT BE ABLE TO BE OPENED FROM THE INSIDE OF THE CAR POSING A SIGNIFICANT SAFETY RISK. THE DOOR LATCH IS A PLASTIC PULL WHICH IS PART OF THE ONE-PIECE MOLDED PLASTIC DOOR PANEL. THE PLASTIC BEHIND OUR DOOR LATCH STARTED TO CRACK OVER TIME AND UPON A FAMILY MEMBER CLOSING THE DOOR AND THE DOOR PANEL COMING IN CONTACT WITH THE INDIVIDUAL'S LEG, THE DOOR LATCH COMPLETELY DETACHED FROM THE DOOR PANEL CAUSING IT TO FLOAT INSIDE THE DOOR CAVITY. THE DOOR LATCH THEN FELL APART AND THE ONLY WAY TO OPEN THE DRIVER SIDE DOOR IS TO REACH INSIDE THE HOLE IN THE CAVITY TO FIND WHAT THE DOOR LATCH WAS ATTACHED TO. HAVING THE DOOR LATCH ONLY SECURED TO THIN MOLDED PLASTIC OF THE DOOR PANEL IS A DESIGN WHICH LED TO OUR SAFETY FAILURE AND WE ARE NOT THE ONLY INDIVIDUALS WITH THIS ISSUE. UPON RESEARCHING ONLINE, THERE ARE DOZENS OF OTHER INDIVIDUALS WHO HAVE HAD ONE IF NOT MULTIPLE DOOR LATCH FAILURES IN EARLY 2006 JEEP COMMANDERS CAUSING A SAFETY RISK. THE ISSUES OCCURS AT VARIOUS MILEAGE POINTS AND OFTEN WITH LITTLE TO NO WEAR/TEAR AND IT APPEARS DEALERSHIPS ARE NOT CONSISTENTLY REPLACING THESE PARTS UNDER WARRANTY. ONE EXAMPLE OF MULTIPLE PEOPLE THAT HAVE THIS ISSUE CAN BE FOUND ON THE FOUR PAGES OF COMMENTS HERE: HTTP://WWW.JEEPCOMMANDER.COM/FORUMS/SHOWTHREAD.PHP?T=656 AS THE DOOR PANELS AND DOOR LATCH APPEARS TO BE EITHER POORLY ENGINEERED OR POORLY MANUFACTURERED LEADING TO A SAFETY RISK, WE WANTED TO SUBMIT THIS COMPLAINT FORM IN HOPES THAT THIS SAFETY ISSUE WILL BE ADDRESSED, POSSIBLY AS A RECALL. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440299December 17, 2011
ELECTRICAL SYSTEM, POWER TRAIN
RECENTLY EXPERIENCED A ." SERVICE PARK ASSIST SYSTEM " ERROR WITH TOTAL LOSS OF FORWARD MOMENTUM AT ABOUT 15 MPH. WAS ABLE TO PULL OVER, PLACE IN PARK AND CONTINUE GOING. HOWEVER ENGINE LIGHT IS ON, SO HEADED TO DEALER MONDAY. I'M GREATLY CONCERNED IF THIS HAPPENS AT HIGH SPEED AND WITH FAMILY IN THE CAR. READING COMPLAINTS, THIS IS HIGHLY POSSIBLE AND THERE APPEARS TO BE NO REAL SOLUTION. HELP?!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440150December 16, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING WHEN DRIVING VARIOUS SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE AS NORMAL EACH TIME THE FAILURE OCCURRED. THE FAILURE BEGAN APPROXIMATELY ONE YEAR AGO. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND THE MANUFACTURER WAS NOT NOTIFIED. NO REPAIRS WERE PREFORMED. THE CURRENT MILEAGE WAS 64,000 AND THE FAILURE MILEAGE WAS 50,000. UPDATED 01/17/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440216December 16, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING AT VERY LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THE ELECTRONIC SHIFT MODULE NEEDED TO BE UPDATED. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER: 08V203000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439904December 14, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED. THE VEHICLE COASTED TO A STOP AND THE CONTACT WAS ABLE TO RESTART THE ENGINE AFTER THREE ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE AND THE CURRENT MILEAGES WERE 95,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439943December 14, 2011
STEERING
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THAT THE AUTOMATIC SHUT DOWN RELAY WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS ADVISED THAT THE POWER TRAIN CONTROL MODULE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT SHE DID NOT FEEL COMFORTABLE DRIVING THE VEHICLE AFTER THE REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439091December 8, 2011
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
DOESN'T ACCELERATE SOMETIMES." SERVICE PARK ASSIST SYSTEM " APPEARS ON THE PANEL. I'VE HAD THE OXYGEN SENSOR REPLACES AND STILL HAVE THE SAME PROBLEMS FROM TIME TO TIME. I PULL INTO TRAFFIC AND IT WON'T GO. THIS COULD VERY WELL DO HARM TO MY FAMILY IN THE VEHICLE. I'M WORRIED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438744December 6, 2011
POWER TRAIN
12/5/2011- THE JEEP COMMANDER LOST ALL POWER WHILE DRIVING, I COULD NOT GO FASTER THEN 15 MPH. I TOOK IT TO THE DEALERSHIP AND THEY INFORMED ME, THAT THE PCM NEEDED TO BE CHANGED AND THERE WAS NO RECALL. THERE WAS A RECALL ON THE 2006 MODEL BUT NONE ON MINE (2007). THIS IS VERY DANGEROUS BECAUSE THE CAR WILL JUST LOSE POWER. I AM NOW AFRAID TO DRIVE THIS CAR. I CALLED THE JEEP RECALL CENTER AND THEY WERE OF NO HELP AND A WASTE OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438763December 6, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 JEEP COMMANDER. WHILE APPROACHING A STOP AT APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437439November 28, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2006 JEEP COMMANDER 4X4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SPEED REDUCED TO 20 MPH WHILE THE ACCELERATOR PEDAL WAS ENGAGED AND THE TRANSMISSION WARNING INDICATOR BEGAN TO ILLUMINATE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF AND UPON RESTARTING THE MALFUNCTION CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE PCM WOULD NEED TO BE REPROGRAMMED. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 08V203000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436886November 23, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. THE CONTACT STATED WHILE DRIVING 50 MPH THE VEHICLE STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED BEFORE OR AFTER THE VEHICLE STALLED. THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,498.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436745November 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES AND THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS. THE DEALER PERFORMED A DIAGNOSTIC, BUT WAS UNABLE TO LOCATE A FAILURE CODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Commander