Infiniti Q50 Complaints

514 consumer complaints on file.

#11621012October 21, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The locks on the car automatically keep locking all day long and drain my battery, I have had to have my car jump started and recently towed to Infiniti dealer and they are stating there have been known issues with this electrical problem with rain getting into the sunroof and deteriorating the lines that short out the other systems. I have a bumper to bumper warranty that I took out with the Infiniti Dealership but they are stating only part of the repairs will be covered by the warranty and not the sunroof part and that will cost me $1,300 to fix. If this is a known problem, how is this not a recall and why do me, the consumer, have to pay out-of- pocket for something that is a known issue with the sunroofs on these Infiniti's? Can someone please contact me regarding this issue asap. It started when my car was at Infiniti's body shop in September getting repaired from a hit and run to my vehicle that required replacement of rear left back panel and rear left back passenger driver door (that had nothing to do with this issue) and when I picked the vehicle up they had to jump start my car. They had my car for a month and nothing prior to this was wrong with my vehicle. I don't know if someone left my sunroof open and it rained or what happened since this repair, but now I am having the issue with the car locks automatically/continuously locking and draining my battery. I read online that there is a button that should be available on the dashboard to shut off the automatic locking system, but the dealer has not mentioned this and is stating I need all this electrical things done to my car that will cost over $3,000 and that the sunroof part is not covered. This is absurd and not trusting what I am hearing from the dealership. Please advise asap. Thank you for your time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618771October 8, 2024
AIR BAGS, SEAT BELTS
The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616077September 23, 2024
AIR BAGS
I was in a car accident during the summer, I was driving at speed limit when I came out the curve the car started sliding, and I went off the road and roll over at 4 times and ended up in a ditch upside in some water, but NO AIRBAGS went off I have pictures showing so, I try to tell the dealer I bought it from Car Max and even my insurance but no one seem to care but now I found this page. I also had a police on site and no ticket was issued to me since no proof of me driving recklessly I did have a police report but I can’t find it since it was back in the summer
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615795September 21, 2024
POWER TRAIN
The car has only 50,000 miles and the valve body of the car just burnt out. I’ve done all the mandatory/ recommended maintenance and with the history of the brand I expected better quality of their product. Would greatly appreciate the accountability on this issue and some effort to fix this for the population.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614127September 12, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The transmission Valve Assembly Control Module and Vehicle Speed Sensors have both failed. The car will not shift out of 2nd gear and cannot go faster than 40 mph. This is a safety issue. I had my car inspected by a certified mechanic and he diagnosed the problem. He also stated that that he has seen this a lot with Infinitis. I have maintained my car well but this is Not a maintenance issue. There are thousands of infiniti owners online stating that they had the exact same problem. I filed a case with Infiniti #52260861. This is a design flaw with All Infiniti cars and SUV's and it should be a Recall or at a minimum fixed for free by Infiniti. It cost me $3,500 to have my car fixed and this should be paid by Infiniti to me and all other Infiniti owners with this same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614065September 11, 2024
SEATS, SEAT BELTS, AIR BAGS
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger side. The Dealership now says the cost to repair is over $8500 when the car is only valued at $10000. I saw that there was a voluntary recall on a 2016 edition and it said that if the zero point reset should fail then the OCS module needs to be replaced, but now they are saying tha the OCS module and Seat need to be replaced. This looks to be like an issue with the model itself. The reason this is a safety issue, is that now the airbags will not work on the passenger side. This is caused by the zero point procedure that Infiniti has instructed their techs to do. I believe they are causing issues and had this not been needed then I would not have had an airbag issue. If there was an airbag issue before this procedure then the symbol was not correct and was false. It was a safety issue since the Passenger side airbag will not deploy in this case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613805September 10, 2024
STRUCTURE:BODY
The sunroof leaks when it rains creating water inside the interior that holds standing water. It has caused issues with mold which my son it highly allergic to. This issue seems to be a common defect in sunroofs for Infiniti. I've had it repaired, but the problem persists. I have to park it in the garage but I'm not able to when I'm at work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613558September 9, 2024
VEHICLE SPEED CONTROL
P0500 vehicle speed sen/cir P0720 a/t veh speed sen/ circuit-or- output speed sensor P1574 ascd vhcl apps sensor - or lcc vhl spd sen (icc models) My safety was put at risk when the vehicle hesitated and stop changing gears while traffic was behind me. The vehicle was inspected by a local dealership which was Nissan and also Infiniti including a transmission shop named ammco. There were no warning lights that would indicate the vehicle was failing until April the 5th
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612814September 5, 2024
AIR BAGS, SEATS
The contact owns a 2017 Infiniti Q50. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that there was no passenger located in the front passenger’s seat during the failure. The vehicle was taken to the dealer where it was diagnosed that the OCS sensor had failed, and the contact was informed that the front passenger's side air bag and the front passenger’s seat needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608240August 13, 2024
POWER TRAIN
Driving car normally and car randomly put itself in 3rd gear and slammed down hard almost making me cause a crash and injury to me. Went to dealership they told me I need a new transmission due to valve body that they don’t sell by itself. This is the second time a replacement was done and it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607663August 10, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Valve body failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607519August 9, 2024
AIR BAGS
The contact owns a 2021 Infiniti Q50. The contact stated that while driving at undisclosed speeds, the air bag warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact called an independent mechanic, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606992August 7, 2024
ENGINE
Valve body on my car and friends have gone bad, it’s a known issue within the Infiniti vq37 community
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606702August 6, 2024
VISIBILITY/WIPER
While driving and using the air conditioning system coming out of the vents, the drivers side windows fog up and cannot be cleared with a rag or paper towel. This causes the drivers side windows to become heavily congested causing it virtually impossible to see out of the window and look into the drivers side mirror causing a major blind spot. This is especially troubling in the warmer weather. I’ve avoided two accidents because of the the blind spots this creates not being able to see out of the drivers side window and trying to look into the drivers side mirror to see if the left lane is safe to merge into to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606710August 6, 2024
VEHICLE SPEED CONTROL
The valve body went bad at 164k miles. Im not the only one. On all the forums and fb groups im on, there are hundreds of valv bodys going bad on the q50s for this general area of the year. On my facebook group i have seen 4 people in the past 2 days with theirs going out. Code p0720. Mine is being hauled to the shop right now so i dont have paperwork of replacement at this time for a few days
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606722August 6, 2024
POWER TRAIN
Transmission valve body failed and is a common problem for 2014-2016 I was on a busy road and the car threw check engine light and wouldn’t accelerate any more. I risked my safety and others because I was stopped in the middle of the road and lots of commuters passing by and the vehicle was fully registered and inspected by the state prior that happened but it’s a common problem that you’ll never know when it will fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606745August 6, 2024
POWER TRAIN
Valve body went out with 89k miles and had to get transmission replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606767August 6, 2024
POWER TRAIN
Valve body went out at 90k miles . This is way common and i took care of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606878August 6, 2024
POWER TRAIN
Transmission valve body has failed 2 times in less than 4 years of ownership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606511August 5, 2024
SUSPENSION
Hydraulic Bushing of the Lower Control Arm Leaking, very common problem amongst Q50 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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