Infiniti Q50 Complaints

514 consumer complaints on file.

#11065282January 26, 2018
ELECTRICAL SYSTEM
Q50 BACKUP CAMERA MALFUNCTION. AFTER 3 YEARS AND 8 MONTHS (33000 MILES) THE BACKUP CAMERA DISPLAY STOPPED WORKING PROPERLY, IT OFTEN JUST SHOWS A BLACK OR WHITE SCREEN WITH NO VIEW BEHIND THE CAR WHEN PUT IN REVERSE, EVEN AFTER WAITING 60 OR MORE SECONDS FOR THE APPS TO LOAD OR REBOOTING THE SYSTEM AS SUGGESTED BY THE DEALER. MY INFINITI DEALER REPLACED THE DISPLAY MODULE BUT IT DIDN'T HELP. THE PROBLEM HAPPENS DAY OR NIGHT WHEN PUTTING THE CAR IN REVERSE. THE DEALER SAYS ACCORDING TO THE INFINITI TECH SUPPORT STAFF THERE IS NO SOLUTION TO THIS PROBLEM. INFINITI CONSUMER AFFAIRS SAYS ACCORDING TO THEIR TECH, "IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE". ITS NORMAL FOR THE CAMERA NOT TO WORK BECAUSE ITS HAPPENED TO A LOT OF Q50 VEHICLES. THEY REFUSE TO FIX THE PROBLEM UNDER WARRANTY. THIS IS SECOND INFINITI I HAVE OWNED BUT IT IS THE LAST. THEY DON'T HONOR THE FACTORY WARRANTY. I HAVE MULTIPLE VIDEOS OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062630January 13, 2018
STEERING
BOUGHT CAR ON 12/30/17. UPON DRIVING HOME THE CAR SWERVED REPEATED INTO OTHER LANES. AS IT WAS SNOWING OUT, I DID NOT TAKE IT SERIOUSLY. THEN ON 12/31/18 AND 1/1/18 I DID NOT DRIVE. ON 1/2/18 I EMAILED MY SALES REP AND INFORMED HIM OF THE SWERVING AND MY CONCERN FOR SAFETY. NO RESPONSE. THEN ON 1/3/18 I EMAILED JAKE WILLIAM AGAIN AND STILL NO RESPONSE. PS I HAVE COPIES OF ALL EMAILS. THEN ON 1/4/18 LIA CONTACTED ME ON MY EXPERIENCE. I INFORMED THEM AND THEN JAKE CALLED ME. HE INFORMED ME TO BRING TO CAR BACK FOR AN ALIGNMENT CHECK. I DID. SERVICE INFORMED ME MY NEWLY CERTIFIED CAR WAS OUT OF ALIGNMENT. THEY SAID THEY FIXED IT. I DROVE IT HOME AND IMMEDIATELY INFORMED JAKE WILLIS IT WAS STILL PULLING BOTH SIDES. I TOLD HIM I AM BRINGING IT BACK TOMORROW 1/12/18 AND I WOULD NEED TO PURCHASE A DIFFERENT CAR. HE SAID I NEEDED TO SPEAK TO THE GYM. I SPOKE TO STEVE (GM) AT LIA INFINITI AND HE TOLD ME THERE IS NOTHING WRONG WITH THE CAR AND THAT IT THE WAY THE CAR RUNS. HHHMMM I NEED HELP WITH THIS. THE CAR STEERING IS NOT RIGHT. I HAVE SINCE LOOKED ON LINE TO FIND OUT THE INFINITI Q50 2014 HAS STEERING PROBLEM. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055612December 19, 2017
EXTERIOR LIGHTING
IN THE CASE OF MOST NEWER CARS, INCLUDING MY OWN, THERE IS A PROBLEM WITH THE RULES FOR HEADLIGHTS. WHEN THE LIGHTS ARE IN THE ON OR AUTO POSITION, THE HEADLIGHTS WILL COME ON, AS WELL AS THE TAIL-LIGHTS. WHEN THE LIGHTS ARE IN THE OFF POSITION, NEWER CARS WILL SENSE WHEN TWILIGHT IS FALLING AND TURN ON BOTH THE HEADLIGHTS AND DASHBOARD LIGHTS BUT NOT THE TAIL-LIGHTS. THIS WILL GIVE THE DRIVER THE SENSE THAT HE HAS HIS LIGHTS ON (FOR HE CAN SEE THAT HIS HEADLIGHTS ARE ON) BUT HAS NO IDEA THAT HIS TAIL-LIGHTS ARE NOT ON, AND THAT THEREFORE HIS CAR IS EXTREMELY DIFFICULT TO SEE IN THE DARK. THE ONLY INDICATOR IN MY CAR THAT WOULD TELL ME IS THE GREEN LIGHT ON MY DASHBOARD TELLING ME THAT THE HEADLIGHTS ON IN THE ON OR AUTO POSITION. I AM AN UBER DRIVER IN SAN FRANCISCO AND FIND MYSELF TELLING MANY DRIVERS OF MANY DIFFERENT KINDS OF CARS THAT THEIR LIGHTS ARE NOT IN THE ON POSITION. THEY ARE ALWAYS GRATEFUL TO KNOW. THE PROBLEM, I THINK, IS THAT ALL THE CAR MANUFACTURERS ARE FOLLOWING YOUR DIRECTIONS, NOT THINKING OUTSIDE THE BOX, AND NOT REALIZING THAT YOU AND THEY HAVE CREATED A POTENTIALLY DEADLY SITUATION. I HOPE THAT YOU CAN DIRECT AUTO MANUFACTURERS TO REPAIR AND REPLACE THIS SITUATION. IF THE HEADLIGHTS GO ON, THEN THE TAIL-LIGHTS NEED TO GO ON, REGARDLESS OF THE POSITION ON THE LIGHTING STEM. THANK YOU. IF YOU NEED TO TALK TO ME ABOUT THIS MORE, I CAN BE REACHED AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054258December 12, 2017
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. INFINITI OF RIVERSIDE (3040 ADAMS ST, RIVERSIDE, CA 92504 (951) 373-5200) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11044648November 8, 2017
STEERING
CAR PULLS TO THE LEFT ON ITS OWN , HAPPENS PRETTY OFTEN. THE FORCE IS SO BAD THAT I CAN BERELY KEEP THE CAR ON THE ROAD. HAVE TAKEN THE CAR TO DEALER 6 TIMES THEY CALLED INFINITI MANUFACTURER ENGINEER AND HE SAID THEY COULD NOT FIND THE PROBLEM I HAVE SEVERAL VIDEOS I AM AFRAID TO DRIVE THIS CAR. THE CAR DOES THAT FEW MINS AFTER STARTING THE CAR IT PULLS TO THE LEFT WITH A HARD FORCE FOR LIKE 2-3 MINS THAN BECOMES NORMAL LIKE NOTHING EVER HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042583November 2, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2015 INFINITI Q50. WHILE ACCELERATING FROM A STOP AT 10 MPH, ANOTHER VEHICLE RAN A RED LIGHT. THE OTHER VEHICLE STRUCK A PEDESTRIAN AND THEN STRUCK THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO A CEMENT DIVIDER. THE CONTACT'S SEVEN YEAR OLD SON WAS SEATED IN THE BACK SEAT. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. A POLICE REPORT WAS FILED. THE DRIVER AND REAR PASSENGER SUSTAINED INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND THE DRIVER SUSTAINED BRUISING TO THE LOWER BACK/STERNUM, WHICH REQUIRED X-RAYS, CAT SCANS, AND PHYSICAL THERAPY. THE DRIVER ALSO SUSTAINED HEADACHES, NAUSEA, AND STOMACH ISSUES THAT WERE POSSIBLY CAUSED BY INHALING FUMES FROM THE AIR BAGS. THE DRIVER WAS CURRENTLY SEEKING AN EAR/NOSE/THROAT DOCTOR. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER PROVIDED CASE NUMBER: 28713788 AND WAS SUPPOSED TO SEND A DVD ON HOW THE DEPLOYMENT OF THE AIR BAGS WORKED; HOWEVER, THE CONTACT FAILED TO RECEIVE THE DVD. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) FOR HIS VEHICLE, WHICH WAS CONFIRMED BY THE MANUFACTURER. THE VEHICLE WAS DECLARED DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,429.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11041795October 31, 2017
VISIBILITY/WIPER
MY SUNROOF SHATTERED. THE CAR WAS PARKED IN A PARKING LOT AND WHEN WE CAME BACK IT WAS COMPLETELY SHATTERED AND GLASS WAS EVERYWHERE. THERE WERE NO SIGNS OF VANDALISM. IT JUST EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035272October 20, 2017
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032700October 10, 2017
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2015 INFINITI Q50, EQUIPPED WITH DUNLOP TIRES, TIRE LINE: SP SPORT, TIRE SIZE: 245/40RUNFLAT/19 94W N/A, AND DOT NUMBER: U28T. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE VEHICLE STRUCK "A BUMP OR A POTHOLE" CAUSING THE VEHICLE TO JERK. THE FLAT TIRE WARNING MESSAGE ILLUMINATED. THE CONTACT PULLED OVER AND NOTICED THAT THE SIDE WALL OF THE FRONT PASSENGER'S SIDE TIRE RIPPED IN BLISTERS. THE CONTACT STATED THAT THE FAILURE RECURRED THREE MONTHS LATER, WHILE DRIVING ABOUT 50 MPH. THE VEHICLE STRUCK A BUMP AND THE FLAT TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE SIDE WALL OF FRONT DRIVER'S SIDE TIRE RIPPED IN BLISTERS. THE VEHICLE WAS TAKEN TO THE DEALER AT: INFINITI OF BAYSIDE, QUEENS, NY, 718-819-8400, AND WAS REFERRED TO THE TIRE MANUFACTURER AT: 800-321-2136. THE MANUFACTURER OFFERED A PRO-RATED REIMBURSEMENT FOR ONE TIRE ONLY. THE VEHICLE MANUFACTURER WAS CONTACTED AT: 800-662-6200 AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ABOUT 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031402October 2, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024237September 19, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022277September 8, 2017
UNKNOWN OR OTHER
AC IS BLOWING WARM AIR ON DRIVER SIDE AND COOL ON PASSENGER SIDE WHEN BOTH TEMPERATURE ARE SET TO 60 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006153July 18, 2017
ENGINE
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US AN INFINITI TBS THEY GOT FROM OUR INFINITI DEALERSHIP, THAT THEY NOR I, HAD EVER SEEN. ALSO IT DOES NOT SEEM TO BE FILED WITH ANYONE NOR THE NHTSA. THE TBS CLAIMS THAT THIS PART BREAKS VERY EASILY IF NOT PROPERLY HANDLED. ALSO WHEN OUR PROBLEM WAS DIAGNOSED BY AN INFINITI TECH, HE TOLD US THIS PART BREAKS SO OFTEN, THAT THEY HAVE TO KEEP THE ITEM IN STOCK IN THEIR PARTS DEPARTMENT. HE ALSO SAID THE PART WAS MISSING FROM THE ENGINE IMPLYING THAT THE OIL LUBE BUSINESS HAD BROKEN IT OFF, AND KNOWINGLY PUT A BROKEN PART BACK IN. BUT PER VIDEO THAT WAS GIVEN TO US, THAT IS INCONCLUSIVE. ALL WE SEE IN THE VIDEO IS THE OIL TECH HOLDING THE PART FROM THE DELICATE END OF THE OIL FILTER ASSEMBLY. PER THE INFINITI TBS AND THEIR TECH'S OWN WORDS TO US, THE PROBLEM STEMS FROM THE FIRST OIL CHANGE WHERE THE FILTER IS VERY HARD TO GET OFF THE FIRST TIME. HENCE MANY PEOPLE TEND TO OVER STRESS THE PART AND THE VERY DELICATE PLASTIC END TIP WILL GET DAMAGED OR BREAK OFF DURING THE OIL CHANGE. I BELIEVE THIS PART IS DEFECTIVE AND BUILT VERY WEAK WITH A PLASTIC MATERIAL THAT CAN'T HANDLE ANY STRESS ON IT. IF DURING AN OIL CHANGE BY A DIY OR ANOTHER OIL LUBE BUSINESS LIKE "JIFFY LUBE" WHO DON'T KNOW THIS TBS EXISTS (WHICH WE DID NOT BECAUSE INFINITI KEPT IT FOR THEIR OWN TECHS), THEN THERE IS A POTENTIAL FOR THE DAMAGED PART TO BE REINSERTED IN THE ENGINE WHERE IT COMPLETELY COMES OFF INSIDE AND RUINS THE ENTIRE ENGINE. THIS COULD BE A LIFE THREATENING HAZARD ON THE ROAD IF ENGINE COMES APART!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005624July 17, 2017
SEAT BELTS
I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992920June 2, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING ME WITHOUT MY INSTRUMENT PANEL (SPEEDOMETER, TACHOMETER), CLIMATE CONTROL AND AUDIO CONTROL. RANDOMLY, THE SOFTWARE WILL LOCK UP LEAVING ME WITHOUT CLIMATE CONTROL OR AUDIO CONTROL AND THE ONLY RESOLUTION IS TO PULL OVER, SHUT DOWN AND RESTART THE CAR RANDOMLY, CLIMATE CONTROLS ARE SET TO 60 DEGREES W/ AC YET HOT AIR IS BLOWING OUT OF THE VENTS. MOST RECENTLY, THE ONBOARD CLOCK THAT DISPLAYS THE DATE AND TIME WILL RESET TO 01-01-2012 AND THE CLOCK WILL START AT 6:00 AM. THE ONLY RESOLUTION IS TO RESET THE DATE AND TIME. THIS SEEMS TO OCCUR EVERY 3 OR 4 WEEKS. WHEN I CALL THE SERVICE DEPARTMENT I'M ASKED TO BRING IN THE VEHICLE ONLY TO BE TOLD THAT ALL UPDATES HAVE BEEN APPLIED AND THE ISSUES CANNOT BE DUPLICATED. I HAVE TAKEN AND POSTED SEVERAL YOUTUBE VIDEOS SHOWING THE PROBLEMS-WHICH I'LL ADMIT IS VERY DANGEROUS TO DO WHILE DRIVING. IN FACT, I FIRMLY BELIEVE THAT WHEN THESE SOFTWARE ISSUES OCCUR, I AM FORCED TO PLAY THE ROLE OF AN IT TECHNICIAN AND TROUBLESHOOT THE ISSUES WHILE DRIVING WHICH IS INCREDIBLY DANGEROUS. THESE ISSUES OCCUR RANDOMLY WHILE DRIVING. THIS IS A LEASE VEHICLE AND I PLAN TO RETURN EARLY AS THE CONTINUED ISSUES PUT ME AND MY FAMILY IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992962June 2, 2017
SERVICE BRAKES
MY INFINITI Q50 2014 HAS INTERMITTENT BRAKE BOOSTER PUMP FAILURE THAT CAUSES DIMINISHED BRAKING POWER AT ALL SPEEDS AND AT A SLIPS AT A STOP. THE DIMINISHED BRAKING AFFECTS STOPPING DISTANCES AND TRIGGERS EMERGENCY COLLISION WARNINGS AND IMPACT MITIGATION LIKE SEAT BELT TIGHTENING WHILE DRIVING. THE CONDITION HAS HAPPENED FOR THE LAST 24 MONTHS. INFINITI REFUSED TO ADDRESS UNTIL THEY WITNESSED THE CONDITION. IN LATE 2016 I WAS ABLE TO SHOW THEM WHEN IT WAS HAPPENING. THEIR TECH DIAGNOSED THE BRAKE BOOSTER AS THE ISSUE AND REPAIRED. IN MAY 2017 THE CONDITIONS ARE NOW REPEATING. INFINITI AGAIN IS REFUSING TO ADDRESS UNLESS THEY CAN WITNESS. THE CAR BRAKING IS UNSAFE WITH THIS CONDITION, PARTICULARLY AS YOU HAVE NO ABILITY TO KNOW WHEN THE INTERMITTENT CONDITION WILL OCCUR. I HAVE EMAIL TRAILS OF ALL REPORTS EACH ONE IT HAPPENED AND SERVICE COMMUNICATIONS WITH THE DEALERSHIP. UPDATED 10/11/17 *BF UPDATED 12/11/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992028May 29, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
IT STARTED WITH A FLAT TIRE AND THE PSI LIGHT LITE UP ON BOARD AND FLAT TIRE ALSO, HAD THE FLAT TIRE FIXED AND TOOK CAR TO THE SHOP WHERE I GOT TIRES REPLACED, WITHIN A YEAR OF OWNERSHIP, REPLACED DUE TO THEM BEING BUBBLED GM REPLACED THEM FOR FREE; TOOK CAR TO (JUST TIRES GM RECOMMENDATION) WITH FREE TIRE BALANCE AND ROTATION AND THEY ALSO DID FRONT END ALIGNMENT, AFTER THAT LIGHTS WAS STILL ON AND SHOP REP SAID TO DRIVE THE CAR A COUPLE MILES AND IT WOULD RESET ITSELF SO I DID AND STILL LIGHT WAS ON DROVE TO CHURCH ON 4 LANE HWY 85 N BOUND AND I FELT A SLIGHT TUG ON THE RIGHT PASSENGER SIDE OF THE FRONT OF THE CAR AND DECIDED TO MOVE OUT OF THE LANE BEHIND A 18 WHEELER AS I ATTEMPTED TO MOVE OUT OF MY LANE THE CAR MADE A SUDDEN JERK BACK IN THE LANE WHICH I WAS IN AND THE WHEEL LOCKED AND I COULD NOT CONTROL OR UNLOCK IT AND THE CAR BEGAN TO SPIN AND SLIDE INTO THE REAR END OF THE 18 WHEELER, THE SONAR SYSTEM WAS ENGAGED AND IT DID NOT RESPOND TO WHAT IT WAS DESIGNED TO DO, NOR DID THE LANE DEPARTURE INDICATOR, NOR THE ANTI-BRAKING ANTI SKIDDING WORK AS IT WAS DESIGNED WHICH CAUSED THE ACCIDENT WHICH LEAD ME GOING TO THE HOSPITAL WITH A DIAGNOSIS OF MUSCLE INFLAMMATION. THE SONAR FAILED WAS ILLUMINATED ON THE DASH. MY 2014 Q50 SEDAN WAS EQUIPPED WITH SONAR, LANE DEPARTURE, BLIND SPOT INDICATOR; IT WAS FULLY EQUIPPED. I AM VERY SURE THAT THE STEERING AND ANTI-BRAKING ANTI SKIDDING DID NOT ENGAGE AS IT SHOULD. INFINITI WILL SEND AN INSPECTOR TO THE TOTALED CAR AND PULL THE BLACK BOX/OR CHIP AND CHECK OUT WHAT WENT WRONG. WAITING ON THE RESULT ON OR AFTER JUNE 14 OR 16 AS OF THEIR DECISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10983752May 5, 2017
ELECTRICAL SYSTEM
TAIL LIGHT ON THE CAR CAUGHT ON FIRE IN THE MIDDLE OF THE NIGHT IN THE OFF POSITION OUTSIDE MY RESIDENCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10978926April 17, 2017
WHEELS
DUNLOP P245/R40R19 RUN FLATS. THESE TIRES SHOULD NOT BE ALLOWED TO BE SOLD TO THE PUBLIC UNTIL THE ISSUES ARE RESOLVED. WE WERE DRIVING HOME WHEN THE FLAT TIRE LIGHT CAME HOME. WE WERE ON CITY STREETS. AAA PUT ON THE SPARE TIRE. THE DEALERSHIP STATED ON THE REPAIR ORDER THAT THE SIDEWALL OF TIRE WAS BLOWN OUT. WE HAD TO PURCHASE A NEW TIRE FOR $468. A WEEK LATER - THE 3 REMAINING TIRES ALL HAVE BUBBLES ON THE SIDEWALLS. THIS IS A SAFETY HAZARD! I AM UNABLE TO GET NEW TIRES UNTIL TOMORROW AS THEY HAVE TO BE ORDERED AND I'M ORDERING MICHELINS - NOT DUNLOPS! ONLY DRIVEN ON THE NEW FOR 2 WEEKS AND CAN NOT RECEIVE A REFUND OR A PORTION OF THE MONEY BACK THAT I'VE SPEND. I HAVE A COMPLAINT IN TO GOODYEAR WHO HAVE STATED THAT THEY "MAY" ATTEMPT TO MAKE THE ISSUE RIGHT. THEY TOLD ME TO HAVE THE TIRES INSPECTED - WHICH I HAVE - ONLY TO BE TOLD WHAT I ALREADY KNOW - THEY ALL HAVE DAMAGE TO THE SIDEWALL. WE'VE ONLY PUT 14K MILES ON THE TIRES TOTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969017March 28, 2017
STEERING
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND COLLIDED INTO A RESIDENTIAL BUILDING. THE CONTACT RECEIVED MINOR INJURIES AND RECEIVED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT FULLY DIAGNOSED. IT WAS UNKNOWN IF THE AIR BAGS DEPLOYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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