Infiniti M35 Complaints

465 consumer complaints on file.

#10553706November 25, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR INSPECTION OR THE FAILURE OR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 13V430000 (VEHICLE SPEED CONTROL) BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553286November 22, 2013
STEERING, TIRES, EQUIPMENT:MECHANICAL
2007 INFINITI M35X, HAS A TRAMLINING ISSUE WITH THE STEERING RACK SYSTEM. TODAY WHILE DRIVING IT FORCED ME OUT OF MY LANE AND I NEARLY STRUCK THE ADJACENT VEHICLE. THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY CHILDREN. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553318November 22, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I GOT IN THE CAR THIS MORNING AND MY SUNROOF WAS FINE. I PULLED OUT OF MY PARKING SPOT AND THAT WAS WHEN I HEARD THIS CRACKING SOUND. I GOT TO MY DESTINATION WHICH WAS LESS THAN 1/2 MILE AWAY, I PARKED THE CAR GOT OUT AND TOOK MY DAUGHTER INTO SCHOOL. THERE WAS NOTHING ON ABOVE MY CAR, I PARKED IN AN OPEN AREA. WHEN I GOT BACK IN THE CAR AND CLOSED THE DOOR IT SOUNDED AS IF GLASS POPPED FROM SOMEWHERE. I GOT OUT LOOKED AT THE ROOF AND MY SUNROOF HAS A CRACK ALONG THE FRONT AND THERE IS A HOLE THAT LOOKS LIKE SOMEONE TOOK THEIR FIST FROM INSIDE THE CAR AND PUNCHED IT TOWARDS THE SKY. I DROVE BACK HOME TRYING TO SEE IF I COULD FIND ANY INDICATION OF HOW THIS COULD HAVE HAPPENED BECAUSE I WAS JUST IN THE CAR LESS THAN AN HOUR AGO AND MY CAR WAS FINE. I WENT ONLINE TO SEARCH EXPLODING SUNROOFS AND THAT'S WHEN I FOUND THOUSANDS OF COMPLAINTS FOR NISSAN AND INFINITI AS WELL AS OTHER MAKES AND MODES. MY HUSBAND IMMEDIATELY CALLED MANHATTAN INFINITI AND EXPLAINED THE SITUATION AND WAS TOLD THAT THEY HAD NEVER RECEIVED ANY TYPE OF BULLETIN ABOUT IT AND THEY WOULD KNOW IF THIS WAS AN ISSUE. THEY WENT ON TO SAY THAT MY CAR WAS OUT OF WARRANTY SO THIS WOULDN'T BE COVERED. MY ISSUE IS THAT THIS ISN'T A WARRANTY COMPLAINT THERE IS CLEARLY SOMETHING DEFECTIVE WITH THE SUNROOF AND I'M NOT THE ONLY ONE HAVING THIS ISSUE. I FEEL THAT DEALER SHOULD COVER THIS. I SHOULDN'T HAVE TO GO TO SOMEONE ELSE WHEN THIS IS CLEARLY A MANUFACTURING DEFAULT. THIS COULD HAVE CAUSED A MAJOR ACCIDENT IF I HAD THE SUNROOF OPEN OR EVEN CRACKED AS THE GLASS WOULD HAVE FELL IN THE CAR WHILE I WAS DRIVING AND HIT ME OR MY CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552994November 19, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING NORTH ON I95 NEAR FAYETTEVILLE, CRUISING AT 75 MPH, HAD TO ACCELERATE SUDDENLY TO GET INTO LEFT LANE AHEAD OF OTHER TRAFFIC, AND MAKE ROOM FOR ON-RAMP CAR ENTERING HIGHWAY. WHEN I FLOORED THE ACCELERATOR, MY CAR ENGINE STOPPED IMMEDIATELY, AND I HAD TO COAST TO A STOP ON THE SHOULDER. I WAS ABLE TO CALL A TOW TRUCK, WHO DELIVERED ME TO A LOCAL AUTO REPAIR SHOP. THE SHOP MANAGER INFORMED ME OF THE FAILURE AS DETERMINED BY THE ELECTRONIC ANALYSIS. SINCE HE HAD TO ORDER PARTS, HE HAD TO TAKE ME AND MY FAMILY TO A CAR RENTAL COMPANY. AFTER ABOUT 5 DAYS, THE CAR WAS READY FOR PICKUP. THE REPAIR COST WAS $939.42, THE RENTAL COST WAS $174.18, AND I DROVE ABOUT 210 EXTRA MILES MAKING GAS COST ABOUT $30. AT THE TIME, I ASSUMED THIS WAS AN UNUSUAL BUT ISOLATED PRODUCT FAILURE. NOW, I SEE NHTSA RECALL 13V-430 AND BELIEVE THAT MY SITUATION WAS DUE TO THIS FAULTY PART. I WOULD LIKE REIMBURSEMENT, AND ALSO A REVIEW OF MY CAR'S SYSTEM AS REPAIRED TO REPLACE PARTS FURTHER AS NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552039November 13, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
MY PEDAL STOPPED WORKING, THEN IT CUT COMPLETELY OFF WHILE I WAS DRIVING ON A MAJOR HWY DOING 60MPH. I JUST RECEIVED A RECALL NOTICE IN THE EMAIL YESTERDAY 11.12.2013, NHTSA RECALL 13V-430, NOW, I SPOKE WITH A REP STATING I WILL RECEIVE ANOTHER NOTICE. THIS ACTION HAS ALREADY HAPPENED TO ME AND I HAVE REPLACED IT OUT OF MY OWN POCKET. I DO NOT SEE WHY I SHOULD HAVE TO WAIT ON A SECOND NOTICE. CLEARLY IN THE RECALL LETTER IT STATES, IF THE MIL IS ILLUMINATED, CONTACT YOUR INFINITI RETAILER IMMEDIATELY AND IT WILL MAKE ARRANGEMENTS FOR AN IMMEDIATE REPAIR. DO NOT CONTINUE USING YOUR VEHICLE. AGAIN, THIS HAS ALREADY HAPPENED TO ME AND I HAVE PAID FOR THE REPLACEMENT, WHAT AM I WAITING FOR IN ORDER TO GET A FULL REFUND????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551244November 7, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DASH BOARD CRACKED. THE CONTACT MENTIONED THAT HE WAS VERY CONCERNED SINCE HE BELIEVED IT WOULD AFFECT THE AIR BAGS IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 95,000. ...UPDATED 01/14/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551340November 7, 2013
AIR BAGS, STRUCTURE
THE PASSENGER DASHBOARD ON MY INFINITI IS CRACKING AND INFINITI WILL NOT WARRANTY PART. THE CRACK IS OCCURRING OVER THE PASSENGER AIRBAG AND I AM CONCERNED FOR THE SAFETY AND SECURITY OF MY FAMILY. RESOLUTION HAS BEEN UNSUCCESSFUL AND I FEEL THAT INFINITI HAS SOLD ME AN INFERIOR PRODUCE EVEN IF OUT OF WARRANTY. THE YEAR OF THE VEHICLE IS 2008, AND THERE SHOULD NOT BE THESE KINDS OF DETERIORATION OF MATERIALS. THE LACK OF CUSTOMER SATISFACTION AND CONSIDERATION OF THE SAFETY OF THE OCCUPANTS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551463November 7, 2013
SEATS
MY WIFE CAME HOME FROM WORK AND INFORMED ME THAT HER SEAT WAS LEANING TO THE RIGHT. I TOOK A LOOK AT THE SEAT, AND TOOK IT TO THE DEALER THE NEXT DAY, I WAS INFORMED THAT IT WAS OUT OF WARRANTY AND WOULD BE MY RESPONSIBILITY TO HAVE IT REPAIRED. AFTER A FEW ATTEMPTS TO WORK A DEAL OUT WITH HE DEALER, I WAS TOLD BY ONE OF THE EMPLOYEES THAT I WAS NOT THE ONLY ONE HAVE THIS PROBLEM. ONCE AGAIN THE DEALER REFUSED TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550465November 1, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 INFINITI M35. WHILE DRIVING 60 MPH, THE CONTACT STATED THAT THE VEHICLE FAILED TO INCREASE SPEED DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE CHECK ENGINE, VOC AND THE SLIP WARNING LAMP ILLUMINATED SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL FAILED TO SUBMIT THE PROPER SIGNALS TO INCREASE THE VEHICLE SPEED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550479November 1, 2013
SUSPENSION, STEERING
MY VEHICLE CONSTANTLY PULLS LEFT AND RIGHT AT HIGH SPEEDS WITH THE SLIGHTEST ROAD IMPERFECTION. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE VEHICLE. I HAVE THE VEHICLE ALIGNED, TIRES REPLACED WITH A DIFFERENT BRAND AND AIRED UP TO THE PROPER PRESSURE. IT IS NOT A PROBLEM WITH THE TIRES, BUT WITH THE VEHICLE ITSELF. IT IS VERY DANGEROUS AND INFINIT WON'T DO ANYTHING TO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550432October 31, 2013
VEHICLE SPEED CONTROL
WHILE TRAVELING 65 MPH ON INTERSTATE CAR SLOWED TO APPROXIMATELY 20MPH AND WOULD NOT ACCELERATE. SLIP INDICATOR/VOC AND CHECK ENGINE LIGHT CAME ON MADE MY WAY TO EXIT WITH HAZARD LIGHT ON. WENT TO DEALER PAID $100 FOR DIAGNOSTIC TEST. THIS HAS HAPPENED 3 TIMES. NOW THE COST OF REPAIR IS 600$ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549620October 26, 2013
SEATS
WHEN I STARTED MY CAR, THE SEAT DID NOT MOVE, SO I TRIED TO ADJUST THE SEAT WITH THE CONTROLS ON THE SIDE, IT DID NOT WORK FOR THAT FUNCTION. AS I WAS MAKING A LEFT TURN THE DRIVER SEAT LEANED TO THE RIGHT, AS I STRAIGHTEN OUT THE TURN, THE SEAT CAME BACK TO NORMAL POSITION, WITH A SMALL BUMP. WHEN I GOT BACK HOME I LOOKED AT THE LEFT SIDE OF THE SEAT, AND SAW A PIECE METAL [ BROKEN, JAGGED EDGE ] STICKING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546061September 29, 2013
SEATS
I WAS DRIVING MY VEHICLE AND ALL OF A SUDDEN I HEARD A NOISE AND THEN THE CHAIR LEANED TO THE RIGHT WHILE I WAS DRIVING AND THEN SHORTLY AFTERWARDS COLLAPSED AND FOUND MYSELF VERY LOW. I QUICKLY PULLED OVER TO SEE WHAT HAPPENED. IT SEEMED THAT THE ASSEMBLY UNDERNEATH THE CHAIR HAD COLLAPSED. TO CONTINUE TO DRIVE, I HAD TO USE SEVERAL PILLOWS TO SIT ON TO REACH A HEIGHT FOR NORMAL DRIVING. WHEN I TOOK IT TO THE SHOP, THE MECHANIC TOLD ME THE SEAT ASSEMBLY HAS COMPLETELY MALFUNCTIONED AND THAT I NEED A NEW CHAIR WITH THE ASSEMBLY. HE ALSO TOLD ME THAT HE HEARD ABOUT THIS PROBLEM IN THE INFINITY CARS. I BELIEVE THIS IS A SAFETY HAPHAZARD AND I WAS LUCKY THAT I WAS ON A CITY STREET NOT DRIVING FAST AND WAS ABLE TO QUICKLY PULL OVER AND INSPECT THE ISSUE. IF I WAS DRIVING 60 MILES AN HOUR ON A FREEWAY AND THE SEAT SUDDENLY LEANS TO THE RIGHT AND THEN COLLAPSES, THAT COULD HAVE POTENTIALLY BEEN A SAFETY HAPHAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545572September 26, 2013
STEERING, SUSPENSION
THE CAR LOSES CONTROL AND STEERING SHAKES VIOLENT (TRAMMELING) BUMP STEER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535290August 14, 2013
SEATS
AFTER PARKING MY CAR (2006 INFINITI M35X) I WENT TO UNBUCKLE MY SEAT BELT AND TO OPEN THE DOOR, MY SEAT RECLINED WITHOUT PRESSING IT TO AND THE REAR OF MY DRIVER SEAT FELL BACK TO THE FLOOR BOARD. I DON'T WHY IT FELL FOR I ONLY WEIGHT 172 LBS EXACTLY. SO I'M NOT THE HEAVIEST. I WOULD OF BEEN SCARED IF IT FELL WHILE I WAS DRIVING BECAUSE I DON'T KNOW HOW I WOULD OF REACTED TO THE FAILURE OF MY SEAT CAN CLEARLY LEAD TO AN ACCIDENT FROM THAT. AN I RESEARCH AND SEE THAT IT JUST HAPPENS AND NO REASON EXCEPT OF YEA SEATING ON YOUR SEAT OVER AND OVER, BUT I DON'T THINK THAT'S ENOUGH TO DO WHAT IT DID. THEN THE DEALERSHIP WANNA OVER CHARGE YOU UP TO $1500 TO FIX SOMETHING THAT SHOULD OF NEVER HAPPEN. I'M NOT THE ONLY PERSON THAT THINK THAT. IT SHOULD BE AN RECALL ON THIS BECAUSE A LOT PEOPLE DON'T LOOK INTO RECALLS, I'M NOW POSTING AFTER TALKING TO SOMEONE AND SAYING IT HAPPEN TO THEIR FRIEND AND SAY THAT IT ONLINE OTHER PEOPLE HAD THE SAME PROBLEM, SO IT CAN BE WAY MORE COMPLAINTS ABOUT SEAT FAILURES THAT MAY LEAD TO INJURIES AND MAYBE DEATHS BECAUSE LUCKILY MY SEAT FELL WHEN I PARK. WITH ALL THESE DIFFERENT SAFETY FEATURES THIS CAR "HAVE" GET SUBTRACTED BY THE SEAT COLLAPSING OUT OF NO WHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524862July 15, 2013
STEERING
TL* THE CONTACT OWNS A 2006 M35 INFINITI. THE CONTACT STATED THE STEERING WHEEL BEGAN TO JERK WHEN SHE MADE WIDE TURNS TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THE FAILURE WAS LOCATED WITHIN THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE APPROXIMATE CURRENT MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515465June 6, 2013
SEATS
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE BRACKETS HOLDING THE FRONT DRIVER'S SIDE SEAT FRACTURED. THE CONTACT TOOK THE VEHICLE TO A BODY REPAIR SHOP AND WAS TOLD THAT THE ASSY BRACKET, BACK FRAME AND SEAT TRACKS WOULD HAVE TO BE REPLACED. THE CONTACT SPOKE WITH THE DEALER AND WAS TOLD THAT THE SEAT WAS NOT UNDER WARRANTY OR RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514891June 3, 2013
SEATS
FRONT DRIVER SEAT TILTS TOWARDS CENTER CONSOLE. THE SEAT RUBS AGAINST THE CONSOLE WHEN THE SEAT IS ADJUSTED UPON ENTRY AND REMAINS TILTED AT AN ANGLE CAUSING BACK PAIN ON EXTENDED DRIVES. MY MECHANIC AND AN INFINITI DEALER HAVE BOTH SAID I NEED TO REPLACE THE SEAT ASSEMBLY FOR A TOTAL COST OF $1200. THE DEALER SERVICE REPRESENTATIVE ACKNOWLEDGES THAT THIS PROBLEM HAS BEEN SEEN BEFORE WITH THESE CARS, BUT INFINITI WAS NOT DOING ANYTHING FOR THEIR CUSTOMERS REGARDING ABOUT THIS COMMON PROBLEM. IN MY NEARLY 40 YEARS OF DRIVING, THE VAST MAJORITY OF IT ON MUCH CHEAPER AND LESS LUXURIOUS CARS, I HAVE NEVER HAD A SEAT ASSEMBLY BEND OR BREAK. THIS IS A DEFECT IN THIS CAR. THIS PROBLEM AND INFINITI'S LACK OF SUPPORT WILL DELETERIOUSLY AFFECT MY DECISION TO PURCHASE AN INFINITI IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512040May 15, 2013
SEATS
WHILE DRIVING HOME FROM WORK AND IN A POSTED 25 MPH SPEED ZONE THE DRIVERS SIDE SEAT WITHOUT WARNING COLLAPSED FALLING TO THE FLOORBOARD. FORTUNATELY I WAS TRAVELING AT A LOW SPEED DUE TO BEING IN A HIGH PEDESTRIAN AREA. I GOT MY CAR STOPPED, EXITED THE CAR AND IMMEDIATELY COULD SEE THAT THE SEAT HAD COLLAPSED AND FALLEN ONTO THE FLOORBOARD. I IMMEDIATELY CALLED THE INIFINITI DEALERSHIP THAT WAS LESS THAN TWO MILES AWAY. THE SERVICE TECH ADVISED HE FELT THE SEAT HAD FELL OF THE RAILS. I WAS PROVIDED WITH A CAR, AFTER OPENING THE NEXT MORNING THE SERVICE TECH CALLED ME AND ADVISED THE SEAT FRAME, MOUNTING HARDWARE HAD BROKE. I WAS ADVISED MY EX-WARRANTY DID NOT COVER THE PARTS AND OR REPAIRS. THE COST WOULD BE $1325.00 TO FIX, I FOLLOWED UP WITH SEVERAL OTHER CAR DEALERSHIPS INCLUDING 2 OUT OF TOWN INFINITI DEALERSHIPS. I WAS ADVISED BY WELL QUALIFIED SERVICE GM'S THAT A SEVEN YEAR OLD CAR OF ANY TYPE SHOULD NEVER HAVE THIS TYPE ISSUE AND ESPECIALLY A INFINITI MAKE TYPE CAR. ONE INFINITI MANAGER AT A OUT OF TOWN LOCATION DID ADVISE AFTER CHECKING SERVICE DATA THAT MY MAKE AND MODEL HAS A HISTORY OF THESE TYPE ISSUES. HE AND OTHER SERVICE TECHS STATED THEY DID NOT KNOW HOW INFINITI WAS AVOIDING A NHTSA RECALL, ESPECIALLY SINCE IT WAS A SAFETY ISSUE WITH THE DRIVERS SIDE SEAT AND COULD AND SHOULD HAVE CAUSED NUMEROUS WRECKS. MY DEALERSHIP WAS AWARE OF THE ISSUE, EVEN AFTER TALKING TO THE SERVICE GM THEY ONLY DISCOUNTED $300.00 LEAVING MY OUT OF POCKET EXPENSE PAID $1,025.00 I WORK WITH SEVERAL JUDGES AND ATTORNEY'S, SOME WHO ARE VERY KNOWLEDGEABLE IN THE FIELD OF VEHICLE SAFETY, RECALLS AND CAR MAKER OBLIGATIONS. I AM PROCEEDING WITH OFFICIAL COMPLAINTS TO THE INFINITI CORP, BBB, NHTSA.I HAVE LEARNED INFINITI COULD AND SHOULD HAVE DID THE REPAIRS. THIS WAS MY FIRST AND LAST INFINITI MAKE VEHICLE, VERY POOR PRODUCT SUPPORT. MY WEIGHT IS 185 SO THIS IS ABSOLUTELY NO ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506081April 12, 2013
STEERING
VEHICLE WILL LUNGE FROM LEFT TO RIGHT AT HIGHWAY SPEEDS AND UNDER BRAKING. JUST LIKE MANY OTHER COMPLAINTS NEW TIRES, BALANCING, ALIGNMENTS WILL FIX THE PROBLEM FOR A SHORT AMOUNT OF TIME BEFORE ERRATIC STEERING RETURNS. IT REQUIRES CONSTANT CORRECTION TO KEEP THE VEHICLE IN YOUR LANE. ALSO UNDER HEAVY BRAKING THE CAR WILL PULL LEFT OR RIGHT. NEW BRAKE PADS HAVE BEEN INSTALLED ON ALL FOUR CORNERS WHICH ONLY GIVES TEMPORARY RELIEF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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