Infiniti FX35 Complaints

448 consumer complaints on file.

#11120141August 15, 2018
AIR BAGS
TAKATA RECALL NEEDED ON INFINITI FX35 2012. I WAS IN MOTION, DRIVING 75 MPH ON THE FREEWAY. A PIECE OF DEBRIS BOUNCED OFF OF A CAR IN MY LEFT LANE AND FLEW UNDERNEATH MY CAR. BANG! MY AIRBAGS EJECTED AND SLAMMED MY FACE HARD. MY WHOLE FRONT WINDSHIELD BLEW WHITE. I COULDN'T SEE ANYTHING IN FRONT OF ME. TRYING TO PUSH THE AIRBAG DOWN WITH ONE HAND, WHILE STEERING WITH THE OTHER HAND AT THE SAME TIME, I WAS ESSENTIALLY DRIVING BLIND ON THE FREEWAY WITH SPEEDING CARS ALL AROUND ME. ON TOP OF THAT I COULDN'T MOVE, BECAUSE THE SEATBELTS LOCKED ME. IT'S A WONDER I DIDN'T SLAM ON THE BREAKS, OR SWERVE INTO THE OTHER LANES, A PERFECTLY NATURAL REACTION. I USED MY PERIPHERAL VISION TO MOVE INTO THE SLOWER LANES TO THE RIGHT OF ME. THE LAST LANE ENDED UP BEING THE EXIT LANE. WHEN THE FOUR OF US GOT OUT TO EXAMINE WHAT WE THOUGHT WOULD BE A HUGE DENT, WE WERE SHOCKED. THE CAR LOOKED PERFECT. NO COLLISION. NO DAMAGE. IT WAS THE AIRBAGS. HAD WE BEEN INJURED OR WORSE YET, KILLED IN A CRASH THAT DAY (NOT TO MENTION ALL THE PEOPLE IN THE SURROUNDING CARS) WE WOULD NEVER HAVE ASCERTAINED THAT IT WAS AS A RESULT OF THE FAULTY AIRBAG SENSOR. IT HAPPENED SO QUICKLY THAT I WOULD NOT HAVE KNOWN WHAT HAD COME FIRST - THE ACCIDENT OR THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115722August 4, 2018
UNKNOWN OR OTHER
I AM THE SECOND OWNER OF THIS VEHICLE. THE DASHBOARD HAS BEEN MELTING SINCE 2012. I TOOK MY VEHICLE INTO A NEW ORLEANS INFINITI DEALERSHIP WHO TOLD ME TO CONTACT THE MANUFACTURER BECAUSE THERE WAS A RECALL ON THE BUBBLED MELTING DASHBOARDS. I CALLED THE MANUFACTURER IN 2012 AND THEY TOLD ME THAT THE RECALL HAD EXPIRED. I ASKED THEM WHY DIDN'T I GET A NOTIFICATION THEY STATED THAT THE NOTIFICATION WENT TO THE ORIGINAL OWNER. AT THIS TIME THEY UPDATED THEIR SYSTEM WITH MY ADDRESS AND CONTACT INTO. I TRIED AGAIN IN 2016 THEY TOLD ME THE SAME THING, THAT IT EXPIRED. I TRIED AGAIN AUGUST 2018 AND WAS TOLD THAT THE RECALL WAS EXTENDED BUT ONCE AGAIN IT EXPIRED IN 2014, THIS IS VERY FRUSTRATING BECAUSE I CALLED IN 2012 AND WAS TOLD I NO LONGER QUALIFIED ONLY TO FIND OUT THAT IT WAS EXTENDED AND I STILL WASN'T NOTIFIED OF THE EXTENSION. MY 'LUXURY' LEATHER SEATS HAVE ALSO BEGUN CRACKING AND TEARING UP. I AM SO DISPLEASED WITH THIS EXPERIENCE. I HAVE OWED MY VEHICLE FOR 8 YEARS AND WILL NEVER PURCHASE ANOTHER INFINITI, THIS IS A LUXURY BRAND VEHICLE AND I AM VERY EMBARRASSED TO RIDE AROUND WITH ANYONE IN MY VEHICLE BECAUSE THIS IS ALWAYS THE FIRST QUESTION PEOPLE ASK ABOUT....WHAT HAPPENED TO YOUR DASHBOARD?? PLEASE HELP ME GET THIS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115198August 1, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TOWED TO INFINITI OF LAFAYETTE (6201 JOHNSTON ST, LAFAYETTE, LA) WHERE IT WAS DIAGNOSED THAT THE SPIRAL CABLE AND MODULE FOR THE DRIVER'S SIDE AIR BAGS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD NOT ASSUME RESPONSIBILITY DUE TO IT BEING A TAKATA ISSUE. THE CONTACT WAS PROVIDED WITH CASE NUMBER: [XXX] THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. **TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110849July 11, 2018
AIR BAGS, WHEELS, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE CONTACT SUSTAINED BACK, CHEST, AND FACIAL INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER (GRUBBS INFINITI, 1500 E STATE HWY 114, GRAPEVINE, TX 76051, (817) 809-2600) WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11103746June 25, 2018
STRUCTURE:BODY
THE DASHBOARD OF THE CAR HAS STARTED CRACKING AND IS CRACKING RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101285June 11, 2018
AIR BAGS
TAKATA RECALL. I WAS DRIVING MY FX35 2012 INFINITI AND THE AIRBAG SPONTANEOUSLY DEPLOYED AND EXPLODED. I DID NOT HIT ANY CAR OR OBJECT, THIS WAS NOT DUE TO AN ACCIDENT.... JUST A DEPLOYMENT. IT WAS A LARGE BOOM, LOUD EXPLOSION, SMELL OF A STRONG GUN POWDER ODOR THAT BURNS YOUR EYES. THE AIRBAG WAS TORN. PLEASE NOTE THAT THIS HAPPENED AS I WAS DRIVING DOWN A SUBURB STREET, NO MORE THAN 35 MPH. I STOPPED THE CAR RIGHT IN THE LANE AS I WAS IN SHOCK ....SEEING NO OBSTRUCTION I PULLED INTO THE GAS STATION A FEW YARDS UP. LOUD
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11097531May 23, 2018
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSAXLE AND DIFFERENTIAL WERE FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V164000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084879April 13, 2018
ENGINE
CAR ACCELERATES WHILE COASTING AS IN DRIVING AT LOW SPEEDS AND IT STALLS AS WELL CAR SHUT OFF ON ME 10 TIMES ALREADY. TOOK IT TO INFINITI DEALER I WAS TOLD IT HAS A P0024 SOFT CODE RELATED TO THE MAGNETIC RETARDERS PROBLEM IS THIS ISSUE HARDLY THROWS A CODE WITH THIS ISSUE MY CAR CHECK ENGINE LIGHT IS OFF BUT YET THE CAR MALFUNCTIONS. I HAVE READ NUMEROUS REPORTS IN CAR FORUMS LOOKS LIKE THIS IS A REALLY BIG ISSUE WITH THIS CAR THAT HAS GONE UNDER THE RADAR WITH THIS PARTICULAR CAR MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081902March 28, 2018
AIR BAGS, SEATS, STEERING
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MILES. DID NOT EXPECT ALMOST $4,000 IN REPAIRS DUE TO THIS PROBLEM. I THINK IT IS A PROBLEM ASSOCIATED WITH OTHER JAPANESE MODELS AND SHOULD HAVE A RECALL. PLEASE INVESTIGATE AS SOON AS POSSIBLE. WHEN LIGHT CAME ON I WAS VERY SCARED BECAUSE I WASN'T SURE WHETHER I SHOULD KEEP DRIVING AND I WAS OVER 25 MILES FROM DEALERSHIP BY THAT TIME. BROUGHT IT IN NEXT DAY BUT TOOK OVER 3 DAYS TO REPAIR DUE TO PARTS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080945March 22, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 INFINITI FX35. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DASHBOARD BEGAN TO PEEL AND BUBBLE UP. IN ADDITION, THE SUN GLARED ONTO THE DASHBOARD AND THE CHROME PIECES, WHICH OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. SEWELL INFINITI IN DALLAS, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE HAD A WARRANTY DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 252-49072. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074969February 26, 2018
AIR BAGS
WELL I DID SOME RESEARCH AND I FOUND OUT THAT THE AIR BAGS WERE RECALL SINCE MAY 24, 2016. WHEN I CONTACTED INFINITY THEY TELL ME NO. PLEASE HELP. RIGHT NOW IT FLASHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073833February 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED INFINITI OF WILLIAMSVILLE AT (716) 633-9585 (LOCATED AT 8137 MAIN ST, WILLIAMSVILLE, NY 14221) WHERE IT WAS CONFIRMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073969February 20, 2018
AIR BAGS, SEAT BELTS
CAR WAS IN A SMALL LOW SPEED FRONT END IMPACT. PASSENGER AIR BAG AND SEAT BELT DEPLOYED, ALTHOUGH NO PASSENGERS IN CAR. DRIVERS SIDE AIR BAG AND SEAT BELT DID NOT. CLEARLY THERE IS A PROBLEM WITH THE DRIVERS SIDE AIR BAG SEAT BELT AND DETONATOR. I NOW HAVE A CAR WITH A DEPLOYED PASSENGER SIDE AIRBAG AND SEAT BELT. ALSO ACAR THAT THE DRIVERS SIDE AIR BAG WILL NOT DEPLOY IF IN ANOTHER ACCIDENT. *DSY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11067257February 6, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I OPENED THE SUNROOF WHILE DRIVING ABOUT 60-70 MPH ON THE HIGHWAY AND THE GLASS OF THE SUNROOF COMPLETELY FLEW OFF THE CAR AND WENT UP IN THE AIR ABOUT 30-40 FEET. THE BREAK OR SEPARATION OF THE GLASS FROM THE ROOF WAS CLEAN SO THERE WAS NO DAMAGE TO THE SUNROOF MOUNT/BRACKET WHICH STILL OPERATES LIKE IT SHOULD WITHOUT THE GLASS. THIS IS VARY DANGEROUS AS IT COULD KILL SOMEONE DRIVING BEHIND ME. MY INSURANCE COMPANY SAID THAT THE SUNROOF GLASS SHOULD NOT BREAK APART FROM THE MOUNT OF ANY VEHICLE, THAT I SHOULD CONTACT THE MANUFACTURE. I CALLED INFINITI CONSUMER AFFAIRS AND THEY DO NOT WANT TO DO ANYTHING FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054389December 13, 2017
AIR BAGS
TAKATA AIRBAGS! MANY MONTHS AGO I CONTACTED INFINITI IN SACRAMENTO TO SCHEDULE HAVING NEW AIRBAGS BE INSTALLED! I WAS PUT ON A "LIST" HAVE NOT HEARD AND I AM STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053805December 10, 2017
AIR BAGS
TAKATA RECALL FOR AIRBAG TAKING TOO LONG!!!! FIRST THE DEALER SAID MY CAR WAS NOT SUBJECT TO THE RECALL. NOW YOUR SITE SAYS THE DEALER IS "WAITING ON PARTS". I THINK THE OLDEST CARS SHOULD BE FIXED FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051255November 29, 2017
UNKNOWN OR OTHER, STRUCTURE
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD MELTED IN HIGH TEMPERATURES OVER THE COURSE OF A YEAR. THE CONTACT STATED THAT THE AREA WHERE THE AIR BAG WAS LOCATED WAS MELTED AND THE CONTACT BELIEVED THAT THE AIR BAG WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTHWEST INFINITI (10495 SOUTHWEST FWY, HOUSTON, TX 77074 (713) 779-2800) WHERE THE TECHNICIAN STATED THAT THE MELTING DASHBOARD WAS COMMON. THE CONTACT WAS PROVIDED AN ESTIMATE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY COULD NOT TAKE ACTION OR OFFER ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046449November 16, 2017
UNKNOWN OR OTHER
THE UNDERNEATH OF THE CAR IS COMPLETELY RUSTED. SPECIFICALLY THE EXHAUST SYSTEM AND ALL OF THE UNDERNEATH COVER. THERE WAS A RECALL ON OR ABOUT 2009, IT WAS SUPPOSEDLY REPLACED BUT THE UNDERNEATH IS COMPLETE ROTTED. PIECES HAVE BECOME LOOSE AND FALLEN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045526November 13, 2017
AIR BAGS
AIRBAG LIGHT AS WELL AS TIRE LIGHT WILL NOT GO OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045149November 10, 2017
AIR BAGS
"TAKATA RECALL" - I RECEIVED A CARD NOTIFYING ME OF A RECALL OF MY VEHICLE BECAUSE OF FAULT WITH THE AIRBAG ON THE PASSENGER SIDE OF MY 2004 INFINITI FX 35 VEHICLE. I TRAVEL REGULARLY AND AM CONCERNED THAT MY VEHICLE IS UNSAFE AD THAT SHOULD MY VEHICLE EXPERIENCE AN IMPACT THAT ANYONE IN MY CAR MAY BE AFFECTED BY FLYING DEBRIS FROM THE DEPLOYMENT OF THE AIRBAG. I HAVE RECEIVED NO NOTIFICATION TO TAKE IT GET REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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