Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11495857December 2, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Shifter system malfunction service immediately was displayed on my dash 10+ times which caused me to not be able to shift my car out of drive or whatever gear I was in when this occurred. I was at an intersection and when I was coming to a stop the car displayed this error code and wouldn’t allow me to go until I turned the car off and on twice till it was able to reset back to park then allowing me to start and shift to drive to actually go. This jeopardizes my safety and the safety of others considering my car could give out or not change gears at any given point. This is extremely concerning. The problem has not been reproduced by the dealership but has been in 2 times for this issue within a month. I took pictures and showed it to the dealership and they said Hyundai won’t cover it. They felt bad and believed me so much to the point their service department is covering the cost of the Transmission shifter module (TCM) in hopes this will resolve the issue. Only a Hyundai dealership has worked on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495623December 1, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I have a 2016 Hyundai Sonata with a panoramic sunroof. The sunroof has a collapsible wind deflector that pop up when the sunroof is open. If the wind deflector becomes partially dismounted while the sunroof is open, it can interfere with the closing sunroof panel. The loose deflector can actually dislodge the sunroof panel from its track (imagine a crowbar prying a board loose for the general effect), at which point the force of the passing wind can lift it away from the assembly. Attempts to manually force the sunroof closed around the detached deflector element can cause similar problems. The wind defector was fixed twice by a Hyundai dealer and has separated a third time. Hyundai won’t fix the separated wind deflector because the warranty and repair warranty have expired. Even if fixed a third time the fix is unlikely to last making the situation unpredictable and dangerous for me and subsequent owners. Hyundai recall bulletin Date: December 08, 2016 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager 16-01-067 The sunroof assembly incorporates a wind deflector to help reduce wind noise in the passenger compartment when the sunroof is open. If the wind deflector becomes partially detached from its mounting bracket while the sunroof is open, the deflector can interfere with the closing of the moveable sunroof panel. In some cases this interference can result in the sunroof panel detaching from its mounting tabs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495634December 1, 2022
SERVICE BRAKES
When driving my 2015 Hyundai Sonata Hybrid, it will randomly start flashing and beeping at me with the saying "check brakes" Also my ABS Brake light comes on. This function only happens at random causing me to shut off my car completely and restart. It has really become a problem after I reached 112000 miles on the vehicle. I bought the vehicle with 80,000 miles. Anyone driving in my car is put at risk due to brakes not working accurately and are spongy feeling when pressed down. If I were to have to slam on brakes, I would ultimately run into another vehicle or object since the braking system during this issue does not work correctly. I have called the dealership to ask about the recall. No recall on this issue but online, similar issues have been documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495666December 1, 2022
ENGINE
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and several other unknown warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and declined the engine replacement due to the vehicle not having the Knock Sensor Detection System (KSDS) Product Improvement Campaign performed. The contact had not yet received notification of the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The failure mileage was 120,970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495713December 1, 2022
STEERING
As Im driving the ((electric power steering)) goes out. Its happened 4 or 5 times and when you turn your car off for a period of time the errors go off and dont come back till it does it again. It gets to you cant hardly turn the steering wheel. I'm a big guy and struggle to steer the car when this happens. If this happens when youre driving you could kill yourself or someone else by not being able to turn the steering wheel to avoid another vehicle or person. I was at a dealership and because the icons werent on they couldnt trouble shoot the issue. There was an icon with EPS! in red and an icon with skid marks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495261November 29, 2022
STEERING, ELECTRICAL SYSTEM
Power steering loses power and window between speedometer and tach goes blank. Car keeps running but no power steering and cannot take out of park. Must restart the car to solve issue. Happened several times while at idle, in park. Happened once while in drive, at idle while stopped, and was able to drive forward when I discovered no power steering. Concerned it could happen while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495275November 29, 2022
ELECTRICAL SYSTEM
My vehicle is a hybrid and the Check Hybrid System light has lit up while I'm driving and you have to pull over and turn off your car when that happens. The car will slow down and come to a complete stop regardless. It's scary when you are driving on the freeway. I've had this happen to me several times and my car has been worked on four times now by the Hyundai service department in Amarillo and Lubbock TX. I purchased extended warranty and it's about to expire at 100,000 miles. I currently have around 82,000 miles on my car. I contacted the Hyundai corporate office and have a case number. I'm very disappointed the way the Hyundai corporate office and the service department has handled my situation. I even lost my job because I had no transportation for two months. I just paid off my car yesterday and I can't even drive my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495366November 29, 2022
ENGINE
When I was driving on the highway there was a sudden knocking sound coming out from my engine. I dropped off from the highway and checked the engine and there was a smoke coming out from the engine it was scary. I took my car to the dealership and they took some time and they said I have to replace the engine. Even it is under a safety recall they decided not to replace the engine and they are saying that the engine is rebuilt. Please help me to get my engine replaced, I am a student I am not understanding what to do with this. NHTSA is my final hope to help me in this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495383November 29, 2022
SUSPENSION, UNKNOWN OR OTHER
Our 2015 Hyundai Sonata has made a clunking sound when accelerating or slowing down. We took our car to Brandon Hyundai and explained the problem. They had our car for 1 day and said a motor mount and a transmission mount were faulty. They said they did the repairs and that it was covered by warranty. Within a few days the car was making the same sound and we returned it to Hyundai. The next day the car repair was "completed". Again they said it was a motor mount and it was repaired at no expense since it was covered by warranty. The noise returned and we will schedule another appointment to hopefully fix the problem. Our Sonata has 97000 miles on it and we think Brandon Hyundai may be stalling until the warranty runs out. Our family has bought 5 new Hyundai's in the last 10 years and have been very pleased with the cars. I don't blame the vehicle, just the dealer's service department. RVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495315November 29, 2022
POWER TRAIN
Car sometimes does not accelerate appropriately. Car needs to be shut off and restarted when this happens. Dealerships around me say they don’t see anything wrong with the car. It happens randomly and shouldn’t happen with a brand new car. I feel unsafe when it doesn’t accelerate correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495309November 29, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Car did not stop in time to avoid a front collision with a stopped car on a highway.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11495082November 28, 2022
ENGINE
Hello, We experienced a failure on our 2013 Hyundai Sonata VIN [XXX] under NHTSA Recall number 17V22600. The engine failed on 6/21/22. Was at the dealer on 6/22/22. See attached repair order. Recall claim was approved on 7/26/2022. NHTSA Recall number 17V22600. Yes, it was over a month before they looked at the car. Hyundai case number [XXX]. Hyundai said it was expedited. We needed a car. We were not given a loaner car until 7/26/2022 and were told we could apply for a rental car reimbursement if the claim was approved. We rented a car from 6/22/2022 until 7/26/2022. Submitted the rental car information to Hyundai on 7/27/2022. They didn’t give it a case number until 8/8/2022. Rental car case number [XXX]. Since then I have emailed and called many times. [XXX]and[XXX]. I have left several messages for my case manager and her supervisor. [XXX] I’m always told they are not in and nobody else can help me with my reimbursement. Never received a return call. It’s been over five months since I’ve paid for the rental with no payment. See attached status I would like to lodge a complaint regarding how Hyundai fails to handle NHTSA recalls (repair and rental cars) and see if there is any way you could help expedite payment with Hyundai? Thank you for your help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495170November 28, 2022
FUEL/PROPULSION SYSTEM
Received recall NHTSA Recall Number:22V-312, Fuel Hose Replacement. Contacted Hyundai of Bowie , Service 301-850.-6802. The scheduler explained that the company does not have a plan to correct the problem. The problem has not been confirmed by a dealer or independent service center. I received several recall notices and the response never changes "No remedy available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495185November 28, 2022
ELECTRICAL SYSTEM
I really don’t know what the problem is. I got my break lights change and they keep blowing out every two to three weeks. I have been changing the bulbs for more than a year now. Every shop I went to say it have wiring problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494937November 26, 2022
ENGINE
Recently when I’m driving on either the freeway or the streets, I’ll get a delayed response in the throttle when I hit the gas. This is very concerning because it has happened once already on the freeway with cars behind me. Prior to this I noticed traction control light randomly turned on at the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494970November 26, 2022
ELECTRICAL SYSTEM
Since November 2021, my 2013 Hyundai Sonata is found to have a dead battery on multiple random occasions. I replaced the battery with a brand new battery twice before bringing it in for inspection at a Hyundai dealer on September 1, 2022. The dealer diagnosed the problem as an electrical short circuit within the rear view mirror console and replaced said part for $711. The vehicle has had a dead battery twice since that repair, indicating there is still an electrical draw/short circuit somewhere within the vehicle. Each instance of a dead battery was preceded by rainy humid weather. I brought the vehicle back to the Hyundai dealer on November 14, 2022. I explained that I suspected moisture was getting in somewhere that it shouldn’t be and causing the electrical short circuit thus draining the battery. The Hyundai dealer found no electrical short and documented that the electrical system was performing to specifications (no electrical draw found that exceeds 50MA). There have been no dashboard warning lights or messages indicating the issue. Hyundai has no solution. I have replaced the battery three times within one year. I am concerned that the undiagnosed electrical problem may lead to a fire while parked and off and/or a dangerous failure while driving. Vehicle is available for further inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494986November 26, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
We were travelling from Minnesota to Arkansas to see our family for thanks giving on 11/24/2022. Car engine starts blinking and engine started to make rattling noise. Took exit and pull over our car in one of the gas station. It was closed, this was our first road trip and first time in Iowa. Called insurance and towed our car to O'reaily auto part. They found out the error code p1326 which is related to engine issue. Looked for nearby Hyundai dealership and booked hotel near them. We went to Hyundai dealer at 7:00am on Friday 11/25/2022. We told them what happened. They told us they will check in our car. We waited from 7am to 1:30pm our car was still outside. At 2pm service manager came and said they cant check our car. We booked rental car ourselves and decided to come back home. We forgot our apartment key went back to get it and they had already started to diagnose our car thinking we are gone. Service guy told me that's engine failure every Hyundai is facing now. My car have 61k miles on it and I bought it in 2020 from Hyundai dealership. I still have 9k loan to pay this car and i cannot afford new car or new engine. I do not have car now and they are saying it can take months to repair my car if it gets approved for engine replacement. Hyundai is playing with my life and put me in depression. I have no option other than to cry. I am feeling so helpless now. Nothing and nobody seems helpful. I try my best to do anything i can and i am just waiting for coming Monday for Hyundai to make excuse to not fix my car. Hyundai is playing with lots of people life. This might be small for them but not for a working people like us. My life is messed up because of them. I cannot sleep at night and I have been calling everywhere if I can get help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494831November 25, 2022
ENGINE
I got my oil changed and in 2 weeks time I noticed a burning smell and checked my oil and there was not a drop of oil. I noticed there was an open investigation into Hyundai vehicles and how some are using excessive amounts of oil with no prior warning signs. Just wanted it documented that this is a legit issue and needs to be addressed ASAP..[XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494834November 25, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Alternator tensioner bracket broke, causing the alternator to hang loosely, which caused the car to gradually lose electrical power to all accessories and safety equipment due to the serpentine belt being loose from the broken bracket. During traveling immediately before failure, the battery warning light illuminated on the dash panel, going on and off intermittently. Thereafter, I began losing control of all my electrical safety features, including power steering, blind spot detection, lane departure warning, forward collision warning system, and eventually power to my entire vehicle as the battery was drained of all charge. At the time of events, my family of 4, including a 2 year old and a 10 week old, were all occupants of the vehicle. With the power of the vehicle declining, the power steering was activating/deactivating intermittently causing the car to jerk one way or the other unexpectedly. Had we remained traveling on the highway at highway speeds, our safety would have been greatly compromised from the unexpected power failure to all electrical safety features. The vehicle and fractured tensioner bracket have not been inspected or confirmed by dealer or independent service provider as the vehicle is not drivable. The broken tensioner bracket is apparent and indisputable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494887November 25, 2022
ENGINE
Excessive oil consumption. No oil leaks. Car has been using oil for quite some time, but now I need to add over a quart a month to keep the oil level in the recommended range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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