Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10195536July 7, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
WE TOOK THE R 2003 HYUNDAI SANAT FE IN FOR AN OIL CHANGE AND 45,000 MILE SERVICE. AT THE 45,000 MILE SERVICE OUR TIRES WERE ROTATED. WE NOTICED AFTER THIS SERVICE THAT THE RIGHT WHEEL WAS MAKING A NOISE. THE NOISE DID NOT OCCUR CONSISTENTLY. MY HUSBAND WAS DRIVING THE CAR WITH OUR TWO CHILDREN INSIDE AND HAD JUST PULLED INTO A PARKING LOT WHEN THE RIGHT FRONT WHEEL FEEL OFF. ALL OF THE LUGS WERE COMPLETELY SHEARED OFF. WE COULD RECOVER 3 OF THEM. DAMAGE OCCURRED TO THE UNDER CARRIAGE AS WELL AS THE BODY OF THE CAR. WE WERE EXTREMELY LUCKY THAT THEY WERE TRAVELING AT A LOW RATE OF SPEED. THEY COULD HAVE BEEN EASILY KILLED IF THE WHEEL FELL OF WHILE DRIVING ON ONE OF OUR LOCAL EXPRESSWAYS. OUR DEALERSHIP THAT WE PURCHASED THE CAR AND HAVE IT SERVICED AT WON'T TAKE ANY RESPONSIBILITY AND STATES THAT ANY EXTENDED WARRANTIES THAT WE PURCHASED WILL NOT COVER THE DAMAGE OR REPAIRS. WE HAVE INVOLVED OUR INSURANCE AGENCY. ONCE THE CAR IS REPAIRED I FEAR THAT THIS COULD HAPPEN WITH ANY OF THE OTHER THREE TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195477July 6, 2007
ENGINE AND ENGINE COOLING, STRUCTURE, POWER TRAIN:AXLE ASSEMBLY
I HAVE A HYUNDAI SANTA FE. I HAVE HAD THREE MAJOR ISSUES WITH THE CAR AND ONE SMALL COSMETIC ISSURE. THE MAJOR ISSUES HAVE BEEN WITH THE STRUCTURE OF THE CAR, THE WHEEL AXEL, THE ALIGNMENT, AND THE ENGINE BLOCK. ALL OF THESE ITEMS HAVE EITHER BEEN LOOSE, BROKEN, OR DEFECTIVE. YES, THEY KEEP FIXING THE CAR, BUT IT'S A NEW CAR. IF I WANTED A CAR THAT NEEDED TO BE REPAIRED WEEKLY I WOULD HAVE KEPT OR PURCHASED AN USED CAR. I FEAR FOR MY SAFETY AND THE SAFETY OF MY FAMILY RIDING IN THIS CAR. WE HAVE BEEN LUCKY SO FAR THAT I HAVE BEEN ABLE TO CATCH THESE DEFECTS BEFORE WE'VE GOTTEN INTO A MAJOR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195117July 2, 2007
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND COMING FROM THE PASSENGER SIDE REAR WHEEL. THE CONTACT LOST CONTROL OF THE VEHICLE AND BECAME WORSE WHEN HE DEPRESSED THE BRAKE PEDAL. THE VEHICLE BEGAN TO FISHTAIL, BUT GRADUALLY DECELERATED TO A COMPLETE STOP. THE CONTACT NOTICED THAT THE PASSENGER SIDE REAR WHEEL LOOKED AS IF IT WERE TURNED AT A 15 DEGREE ANGLE. THE VEHICLE WAS TOWED AND THE MECHANIC STATED THAT THE SUSPENSION TRAILING ARM WAS RUSTED AND CRACKED. THE CURRENT MILEAGE IS 103,000 AND FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193421June 15, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
DRIVING I-75 SOUTH IN GEORGIA, SUNDAY AFTERNOON, JUNE 10, 2007, THE AIR CONDITIONING SYSTEM STOPPED WORKING, TRAVELING TO JACKSONVILLE, FL. CALLING FROM THE HIGHWAY ON A CELL PHONE TO THE DEALERSHIP, WE WERE INSTRUCTED TO CALL THE HYUNDAI ASSISTANCE 800 NUMBER. UPON CONNECTION WAS GIVEN THE NAMES AND PHONE NUMBERS OF TWO HYUNDAI DEALERSHIPS IN JACKSONVILLE, FL. ON MONDAY, JUNE 11 AM, TOOK THE VEHICLE TO KEY BUICK, HYUNDAY IN JACKSONVILLE FOR SERVICE. SEVERAL HOURS LATER, WE WERE INFORMED THAT THE AC CONDENSER WAS DAMAGED AND NOT A WARRANTY ITEM, THE REPAIR WAS ESTIMATED AT $750. THE CAUSE OF THE FAILURE, ACCORDING TO THE SERVICE MANAGER, WAS SOME ITEM DAMAGED THE CONDENSER AND USING HIS WORDS "PROBABLY ROAD DEBRIS" PASSING THROUGH THE GRILL. HE CONTINUED THE EXPLANATION THAT THERE ARE NOT BARRIERS THAT WOULD PREVENT SMALL ITEMS FROM PASSING THROUGH THE GRILL AND DAMAGING THE CONDENSER AND RADIATOR WHILE TRAVELING ON THE HIGHWAYS. ASKING THE SERVICE MANAGER IF THIS COULD HAPPEN AGAIN, HE REPLIED YES. THE FAILURE OF HYUNDAI TO FORESEE, DESIGN AND PROVIDE ANY TYPE OF SCREEN BARRIER BEHIND THE GRILL ALLOWS ANY TYPE OF DEBRIS TO CAUSE HARM TO THE CONDENSER OR RADIATOR AT ANY TIME. THE VEHICLE WAS REPAIRED ON JUNE 14 BY KEY BUICK HYUNDAI IN JACKSONVILLE, FL. I OFFER A SOLUTION THAT A SMALL AMOUNT OF HARDWARE CLOTH ATTACHED TO THE BACK OF THE GRILL WOULD DEFLECT MOST ALL DEBRIS AND PROTECT THE CONDENSER AND RADIATOR FROM DAMAGE WHILE STILL ALLOWING AMPLE AIR FLOW. HARDLY A HAPPY TRAVELING PERIOD WITH 3 DAYS OF NEGOTIATING WITH TWO DEALERSHIPS RICK CASE HYUNDAI IN DULUTH, GA. & KEY BUICK HYUNDAI IN JACKSONVILLE, NO VEHICLE AVAILABILITY AND FRUSTRATING EXPENSES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192455June 5, 2007
AIR BAGS:FRONTAL
PASSENGER OCCUPANT CLASSIFICATION SYSTEM (OCS) IMPROPERLY CLASSIFIES ADULTS AS CHILDREN AND DISABLES AIR BAG WHEN IT SHOULD BE ENABLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192251June 1, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
FAST ACCELERATION FROM A STOP SIGN. NOT ALL THE TIME BUT EVERY SO OFTEN. IT SNAPS YOUR HEAD AND NECK BACK. HAVE HAD IT IN TO DEALERSHIP AND THEY TOLD ME I DIDN'T KNOW HOW TO DRIVE A CENSOR ACCELERATOR VEHICLE. ALL NEW HYUNDAI'S ARE SUPPOSED TO HAVE THIS BUT NO ONE ELSE SEEMS TO HAVE A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191537May 23, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SUSPENSION:FRONT:MACPHERSON STRUT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, TIRES
NO PRIOR WARNINGS OR CONDITIONS EXISTED PRIOR TO FAILURE. THE VEHICLE WOULD NOT START AND IT WAS DIAGNOSED BY A FELLOW COWORKER TO BE THE FUEL PUMP. AAA WAS CALLED TO TOW THE VEHICLE , AND UPON ARRIVAL, PUT CAR IN NEUTRAL TO BACK IT UP IN ORDER TO TOW. IMMEDIATELY, THE FRONT DRIVER TIRE WHEN FLAT, AND IT WAS A RESULT OF THE FRONT STRUT ASSEMBLY BREAKING AND CAUSING THE COIL SPRING TO SNAP AND PIERCE THE FRONT TIRE. IT HAS BEEN 6 DAYS , AND I WAS STILL WITHOUT THE VEHICLE WHICH WAS ONLY 3 1/2 YEARS OLD WITH 65,000 MILES. I WAS TOLD THAT NOTHING WAS COVERED BY WARRANTY AND REPLACEMENT PARTS WERE NOT AVAILABLE. IN ORDER TO GET THE VEHICLE FIXED QUICKLY I HAD TO ACCEPT PARTS FROM A 2006 VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191562May 23, 2007
SEAT BELTS:REAR/OTHER
I HAVE A 2003 SANTA FE THAT HAS EXCEEDED ITS WARRANTY. MY 10 YEAR OLD DAUGHTER WAS BUCKLING HER SAFETY BELT AND THE WHOLE SAFETY BELT CAME OUT WITH THE BOLT. HYUNDAI SAID THAT ITS NOT COVERED UNDER WARRANTY EVEN IF THIS WAS A SAFETY ISSUE. IM CONCERNED ALSO ABOUT THE OTHER SAFETY BELTS AND WERE MY THREE CHILDREN GOING TO BE SAFE. THEY TOLD ME I HAVE TO PAY IF I WANT THIS SAFETY PROBLEM REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191413May 22, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING 70 MPH, THE REAR FIXED WINDOW ON THE LEFT QUARTER PANEL BLEW OUT. THE LOCAL AUTHORIZED DEALER AND THE MANUFACTURER BOTH STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND NOTHING COULD BE DONE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191320May 21, 2007
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE VEHICLE'S CRANKSHAFT SENSOR HAS BEEN REPLACED THREE TIMES. THE SENSOR WAS REPLACED AT 60,000, 62,000, AND 80,000 MILES. WHILE DRIVING UPHILL, THE ENGINE STALLED AND SHUT COMPLETELY OFF AFTER 100 YARDS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THE MECHANIC STATED THAT THE CRANKSHAFT SENSOR WAS BAD. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA RECALL # 03V030000 (ELECTRICAL SYSTEM:STARTER ASSEMBLY). THE CURRENT MILEAGE IS 100,211 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190898May 16, 2007
AIR BAGS
1/26/07-TOOK CAR IN FOR 3,000 MILE SERVICE ACTUAL MILEAGE WAS 3,154. 4/4/07- TOOK CAR IN FOR AIR BAG WARNING LIGHT ON DASH. TECHNICIAN CLEARED ALL FAILED CODES- RECHECKED CODES TO FIND ALL OKAY. MILEAGE WAS 6,138. *AK 4/6/07- AIRBAG WARNING LIGHT ON DASH IS COMING ON AGAIN. 4/12/07- TAKE CAR BACK TO DEALER TO CORRECT AIRBAG WARNING LIGHT. CAR WAS AT THE DEALER FOR 3 DAYS WHILE THEY ORDERED AND REPLACE THE MODULE ASSY-AIR B. I AGAIN INDICTAED MY CONERN ON SAFETY OF BAGS DEPLOYING IN AN ACCIDENT. MILEAGE WAS 6,391. 5/12/07 '' AIR BAG WARNING LIGHT IS ON AGAIN. 5/14/07 '' CONTACT DEALER TO SCHEDULE APPOINTMENT FOR SERVICE ON AIRBAG SYSTEM. 5/16/07- TAKE CAR IN FOR SERVICE AT 8:00AM. DEALER IS ORDERING A DRIVER SIDE AIRBAG UNIT. THEY INDICATE THAT THIS WILL BE IN THE WEEK ON 5/21/07. I SPOKE WITH THE SERVICE MANAGER (STEVE MOUNTES) ABOUT MY DISPLEASURE ON THIS ISSUE AND MY SAFETY CONCERNS. STEVE DID INDICATE THAT WITH THIS WARNING LIGHT ILLUMINATED ON THE DASH, THE AIR BAGS WOULD NOT DEPLOY. I AGAIN STRESSED MY CONCERN ON THE SAFETY OF THE VEHICLE. I ALSO DISCUSSED MY DISPLEASURE THAT THEY WOULD NOT PROVIDE A LOANER CAR FOR TODAY''S SERVICE. STEVE INDICATED THAT A LOANER WOULD BE PROVIDED WHEN I BRING THE CAR IN FOR THE DRIVER SIDE AIR BAG REPLACED SCHEDULED FOR THE WEEK OF 5/21/07. SERVICE TIME WAS ONE HOUR. 5/16/07- FILED AN ELECTRONIC COMPLAINT WITH THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190693May 14, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I AM SUSPICIOUS OF THE BRAKING SYSTEM OF THE 2004 HYUNDAI SANTA FE. ONCE, WHEN DRIVING IN WET CONDITIONS AND APPROACHING AN INTERSECTION, I TRIED TO STOP QUICKLY AND THE BRAKES MADE A STRANGE CLUMPING NOISE AND DID NOT SLOW THE VEHICLE. I ENDED UP IN THE MIDDLE OF THE INTERSECTION WITH CROSSING TRAFFIC COMING AT ME. IN ANOTHER INCIDENT, WHILE SIMPLY DRIVING ALONG THE ROAD, ONE OF THE TIRES RAN OVER A SHALLOW IMPRESSION IN THE ROAD , NOT EVEN THE SIZE OF A POT HOLE, AND THE BRAKING SYSTEM IMMEDIATELY LOST HYDRAULIC PRESSURE WITH THE BRAKE PEDAL DEPRESSING TO THE FLOOR WITHOUT RESISTANCE. THE VEHICLE WAS TRAVELING DOWN A HILL AND LOST BRAKING ABILITY FOR APPROXIMATELY 3-5 SECONDS. LUCKILY NOTHING MORE SERIOUS OCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190566May 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
AT THE RECOMMENDATION OF THE DEALER MECHANIC I HAD A TRANSMISSION FLUSH DONE. NOW THE CAR IDLES ERRATICALLY, AND SURGES WHEN SLOWING TO A STOP. AT TIMES.WHEN STOPPED THE IDLE DROPS TO 300-400 RPMS, ALMOST A STALL, AND SOMETIMES IT JUMPS TO 1200-1500 RPMS AND WANTS TO LUNGE FORWARD. I HAVE TO MAKE SURE I AM REALLY STOMP ON THE BRAKE, OR ELSE I WOULD HIT SOMETHING. I TOOK THE CAR TO THE DEALER, AND THEY SAID THEY USED THE COMPUTER AND FOUND NO CODES, SO NOTHING WAS WRONG. THEY RECOMMENDED AN INJECTOR FLUSH, THOUGH THE CAR SEEMED TO RUN FINE AT SPEED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188853April 25, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2006 HYUNDAI SANTA FE. WHILE DRIVING 20 MPH THE CONTACT'S VEHICLE CRASHED INTO A TELEPHONE POLE. HE LOST CONTROL OF THE VEHICLE, DROVE INTO TRAFFIC, STRUCK ANOTHER POLE AND A TRAFFIC SIGN. THE SIGN WAS KNOCKED DOWN, AND THE POLE WAS THE SNAPPED AT THE BASE. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE. THE AIR BAG DID NOT DEPLOY. THERE WAS A POLICE REPORT. THE CURRENT AND FAILURE MILEAGE WERE 11000. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10188415April 20, 2007
UNKNOWN OR OTHER
THE 2007 HYUNDAI SANTA FE LIMITED WAS DESIGNED WITHOUT A FRONT DOME LIGHT THAT WOULD NORMALLY BE ACTUATED VIA KEYLESS REMOTE OR BY UNLOCKING OR BY OPENING ANY OF THE DOORS. THIS IS A SAFETY ISSUE WHEN APPROACHING THE VEHICLE AT NIGHT. SUCH DEVICES HAVE BEEN STANDARD EQUIPMENT IN VEHICLES FOR MANY YEARS. WHY HAS HYUNDAI CHOSEN TO FOREGO THIS BASIC SAFETY ITEM? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188104April 17, 2007
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT BOTH OF THE REAR SEAT BELT RETRACTORS FAILED. THE CONTACT PLACED THE CHILD SEAT ON THE REAR PASSENGER SIDE AND SECURED IT WITH THE SEAT BELT. WHILE TURNING A CORNER AT APPROXIMATELY 10 MPH THE CHILD SEAT OVERTURNED. THE CONTACT THEN POSITIONED THE CHILD SEAT ON THE REAR DRIVER'S SIDE, BUT COULD NOT SECURE IT BECAUSE THE SEAT BELT FAILED TO RETRACT. THE DEALER STATED THAT THE FAILURE WAS NOT UNDER WARRANTY, AND THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 91,000.*AK UPDATE 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187644April 12, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS BOLTS HAVE LOOSENED 5 TIMES SINCE 2003. THE LATEST WAS ON 4/12/07. THE TIME BEFORE WAS 0 ON 1/28/07. FOUR OUT OF THE FIVE EVENTS HAPPENED DURING RAIN AND SNOW EVENTS ON I- 95 DRIVING AT 65 MPH. ONE SECOND YOU CAN SEE, THE NEXT YOU CANNOT. I FOR ONE HAVE NEVER SEEN BOLTS HOLDING WINDSHIELD WIPER ARMS ONTO THE VEHICLE IN THE FIRST PLACE. OBVIOUSLY FOR GOOD REASON. SOMETHING NEEDS TO BE DONE TO CORRECT THIS SITUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187433April 10, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
BRAKE FAILURE. THE REAR BRAKE CALIPER FROZE/LOCKED WITH LESS THAN 10,000 MILES ON CAR SINCE IT WAS PURCHASED NEW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186268March 27, 2007
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL*- THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. DURING ITS LAST OIL CHANGE IT WAS NOTED THAT THE OIL WAS LEAKING AT THE JOINT. THERE WERE NO WARNING INDICATORS. THE DEALER DIAGNOSED THE VEHICLE AS NEEDING A NEW TRANS AXLE SEAL. THE FAILURE MILEAGE WAS 125,598. THE REPAIR WAS DONE AT A LOCAL REPAIR SHOP. THE OIL BEGAN LEAKING TWO DAY LATER. THE PART WAS ORDERED FROM HYUNDAI.*AK THE CONSUMER PROVIDED VARIOUS PICTURES OF ABOVE PROBLEM. UPDATE *4/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186083March 24, 2007
AIR BAGS
I OWN A 07 HYUNDAI SANTA FE. EVER SINCE I BOUGH THE CAR IN OCTOBER I HAVE HAD TROUBLE WITH THE PASSENGER SIDE AIR BAG SENSOR. WHEN I SIT IN THE PASSENGER SIDE THE AIR BAG SENSOR EITHER DOES NOT SENSE MY WEIGHT AND TURNS THE AIR BAG OFF OR IT ACTUALLY TURNS THE AIR BAG ON, BUT IT FLUCTUATES BETWEEN ON AND OFF. I HAVE READ THE MANUAL, AND I AM SITTING PROPERLY ACCORDING TO HYUNDAI INSTRUCTIONS. I HAVE TAKEN THE CAR TO THE HYUNDAI DEALER, AND THE BEST THEY COULD TELL ME WAS SIT IN THE BACK MAM. HOWEVER I DO NOT THINK THIS IS A REASONABLE RESPONSE. I HAVE READ MANY OTHER COMPLAINTS ABOUT THE SAME PROBLEM, AND I FEE THE AIR BAG OR SENSOR IS NOT WORKING PROPERLY , AND THIS IS UNSAFE. ONE OF THE REASONS I BOUGH THIS CAR WAS THE SAFETY FEATURES, AND IT IS DISAPOINTING THAT THOSE FEATURES DO NOT WORK PROPERLY, AND YET HYUNDAI WILL NOT FIX IT. I FEAR THAT I OR SOMEONE ELSE MAY BE SERIOUSLY INJURED DUE TO THIS PROBLEMA DN I I DO NOT FEEL IT IS REASONABLE TO SAY "WELL SIT IN THE BACK" SOEMETHING NEEDS TO BE DONE ABOUT THIS. PLEASE TAKE MY COMPLAINT INTO CONSIDERATION. I STRONGLY FEEL THERE IS A PROBLEM AND HYUNDAI IS OVERLOOKING THIS. FOR MY SAFETY AND THE SAFETY OF OTHERS WE ALL NEED HELP TO GET THIS PROBLED CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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