Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10594040May 26, 2014
FUEL/PROPULSION SYSTEM
OK SO MY ENGINE LIGHT HAS BEEN ON FOR MONTHS NOW DUE TO A PROBLEM WITH THE FUEL SENSOR. I WENT TO GET IT CHECKED OUT AND THEY QOUTED ME A PRICE OF 800 DOLLARS TO FIX THE PROBLEM. IT'S RIDICULOUS THAT THIS IS NOT A RECALL CONSIDERING THAT SO MANY OF THERE CUSTOMERS ARE HAVING THIS SAME EXACT PROBLEM. IT'S SAD THAT THEY WOULD MUCH RATHER WAIT TIL SOMEONE DIES OR CRASH TO RECALL THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594085May 26, 2014
ENGINE, SERVICE BRAKES, STEERING
THIS IS THE SECOND INCIDENT. THE FIRST WAS IN SEPTEMBER 2013. BOTH TIMES I WAS TRAVELING AT 15 MPH WHEN THE CAR ENGINE STALLED AND I LOST STEERING POWER AND BRAKING POWER. I WAS ABLE TO PULL OVER TO SIDE OF ROAD AND PUT CAR IN PARK IT THEN RESTARTED. ENGINE WARNING LIGHT CAME ON BOTH TIMES. I CALL HYUNDAI CUSTOMER SERVICE AND WAS TOLD TO HAVE CAR TOWED TO CLOSEST DEALER WHICH IS OVER 60 MILES FROM ME. THEY ARE NOT SURE IF I WILL BE REIMBURSED FOR TOWING FEES THIS FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594108May 26, 2014
FUEL SYSTEM, GASOLINE
WAS AT DEALER HAVING WARRANTY WORK DONE ON CRANK PULLEY THAT FLEW OFF OF FRONT OF CAR. WHEN I PICKED UP CAR NOTICED GAS GAUGE WAS ERRATIC BOUNCING UP AND DOWN BETWEEN FULL AND EMPTY.TOLD SERVICE MANGER AND HE SAID MAY BE FUEL SENDING UNIT IF IT DOES NOT STOP BRING IT BACK. WEEK LATER CHECK ENGINE LITE CAME ON AND GAS GAUGE WENT TO EMPTY.NOW I HERE I HAVE TO REPLACE TWO SENDING UNITS IN TANK AND ITS NOT UNDER WARRANTY. WOULD LIKE SO HELP WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593843May 24, 2014
VISIBILITY/WIPER
THIS IS NOT THE 1ST TIME. MY PASSENGER SUNVISOR ARM BROKE WHILE I WAS DRIVING AND HIT MY PASSENGER IN THE HEAD. SEVERAL YEARS AGO MY DRIVER SIDE SUNVISOR BROKE AND HIT ME IN THE HEAD WHILE DRIVING, VERY DANGEROUS. I HAVE RESEARCHED THIS AN APPARENTLY THERE IS A DEFECT AND A RECALL FOR THE 2007 SONATA, BUT NOT THE SANTA FE. NOT SURE WHY BECAUSE IT IS THE SAME PROBLEM AND A KNOWN DEFECT. THIS IS VERY DANGEROUS AND EXPENSIVE TO REPLACE. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593638May 23, 2014
ELECTRICAL SYSTEM
CAR IS STOPPED AND IN THE GARAGE BUT THE FAN WILL NOT SHUT OFF WITHOUT DISCONNECTING THE BATTERY. CAR WAS NOT OVERHEATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593684May 23, 2014
VEHICLE SPEED CONTROL
THIS CAR HESITATES AT LEAST ONCE A WEEK. I AM GETTING AFRAID TO DRIVE IT. WHILE SITTING AT A LIGHT AND I START TO GO I TURN THE WHEEL AND THE CAR HESITATES AND LUNGES FORWARD AND I HAVE TO STEP ON THE BRAKE TO SLOW IT DOWN. MY FOOT IS NOT STUCK ON THE PEDAL AND THE CARPET IS NOT DOING ANYTHING. I WENT ON LINE AND LOOKED UP MY CAR SANTA FE HESITATIONS. I MUST OF READ TWENTY ARTICLES ON THE SAME PROBLEM I HAVE. NOT ONLY THIS YEAR BUT A LOT OF OTHER YEARS OF THE SANTA FE. THEY ARE HAVING THE SAME PROBLEM. IT HAPPENS LIKE ONCE A WEEK.. IT'S SCARY.OTHER PEOPLE HAVE WENT TO HYUNDAI AND WHERE TOLD NOTHING WAS WRONG. PLEASE GET ME AN ANSWER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593364May 22, 2014
FUEL SYSTEM, GASOLINE
I HAVE 2009 SANTA FE. THIS HAPPENED FIRST TIME IN FEBRUARY 2014 THAT I WAS FILLING GAS (I ALWAYS DO FULL) AND AS I STARTED LEAVING THE GAS STATION MY FUEL GAUGE SHOWED EMPTY. I WENT BACK TO THE GAS STATION AND ASK THE ATTENDANT THAT THERE IS A MISTAKE, MY TANK IS NOT FULL IT IS EMPTY. BUT I WAS WRONG, BECAUSE HE TOLD ME THERE IS NO WAY THE PUMP MACHINE WILL LIE AND HE FILLS 100S OF VEHICLE PER DAY FROM EACH OF HIS MACHINE. JUST TO DOUBLE CHECK, THE NEXT FILLING I USED A DIFFERENT GAS STATION AND IT HAPPENED AGAIN. NOW THIS HAS BECOME ROUTINE AND SINCE MY LAST TWO VISIT AT PUMP, EVEN THE CHECK ENGINE LIGHT IS COMING ON NOW. I HAVE TO WAIT FEW DAYS AND MILEAGE TO PUT ON THAT THE CHECK ENGINE WILL GO OFF BUT THE FUEL GAUGE WILL STILL SHOW LESS THAN HALF THE TANK. AT THIS MOMENT, I KNOW MY CAR AND CAN PREDICT WITH SOME DEGREE OF CERTAINTY ABOUT THE MILEAGE MY CAR WILL PROVIDE BUT AS THE CAR AGES AND OTHER THINGS IN THE ENGINE AGES, IT WILL BECOME MORE DIFFICULT TO PREDICT THE GAS LEVEL. SO I MIGHT BE IN TROUBLE STRANDED ON HIGHWAY OR IN CITY DURING RUSH HOUR. ALSO I FOUND ONLINE THAT THIS IS NOT JUST MY PROBLEM, MANY OF OTHER SANTA FE HAD SIMILAR ISSUES. THEREFORE, I THOUGHT I SHOULD ALSO SHARE MY EXPERIENCE HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593417May 22, 2014
FUEL/PROPULSION SYSTEM
FUEL GAUGE WAS NOT REGISTERING CORRECTLY THE AMOUNT OF FUEL IN THE TANK. WE WOULD FILL UP THE TANK AND THE GAUGE WOULD READ EMPTY. INVESTIGATED AND FOUND THAT GM VEHICLES HAD THE SAME ISSUE IN MANY MODELS FROM 2005-2007. THEY WERE RECALLED, THERE IS NO RECALL TO DATE FOR HYUNDAI VEHICLES WITH THE SAME PROBLEM. THIS ISSUE COULD BE EXTREMELY DANGEROUS, PEOPLE DON'T HAVE ANY IDEA HOW MUCH FUEL IS IN THEIR TANKS AND THEY CAN INADVERTENTLY RUN OUT OF FUEL ON THE HIGHWAY OR ON RURAL ROADS. I HAVE THE SENSORS THAT WERE REMOVED FROM OUR VEHICLE. I AM GUESSING CAR MANUFACTURES PROBABLY BUY THESE PARTS FROM THE SAME COMPANY. SO WHY WEREN'T ALL VEHICLES WITH THIS SENSOR RECALLED? OR IF THEY DON'T BUY THEM FROM THE SAME COMPANY THEN AROUND THE 2007 TIME FRAME A LOT OF SENSORS WERE BAD. WE PAID AROUND $500 TO GET OUR VEHICLE FIX BECAUSE WE HAD TO TRAVEL 400 MILES AND DID NOT WANT TO RUN OUT OF FUEL ON THE INTERSTATE, THAT HAS MANY SEMI TRAILERS TRAVELING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593449May 22, 2014
POWER TRAIN
MY FATHER RECEIVED A RECALL LETTER 9/23/13 FROM HYUNDAI ON HIS NEW 2013 SANTA FE SPORT REGARDING THE RIGHT FRONT AXLE SHAFT AND THAT IT COULD FRACTURE. CAMP112. HE CALLED HIS DEALER ON 9/24/13 TO SCHEDULE THE REPLACEMENT WORK. THEY WERE OUT OF THE PART. HE FOLLOWED UP AGAIN 10/17/13. MY FATHER GOT ILL AFTER THE HOLIDAYS. I FOUND THE RECALL PAPERWORK AND TRIED TO SCHEDULE THE REPAIR, IN MARCH 2014. THEY STILL DID NOT HAVE THE PART. MY MOM CALLED AGAIN IN APRIL. THEY STILL DO NOT HAVE THE PART. MY MOM OPENED A CASE NUMBER WITH HUYNDAI AT THAT TIME. I HAVE JUST CALLED TO SCHEDULE THE REPAIR AND THEY STILL DO NOT HAVE A PART. THEY SAY IT IS A NATIONAL BACK ORDER. MY COMPLAINT IS HOW CAN SOMETHING THAT IS RECALLED WITH A SIGNIFICANT SAFETY ISSUE ASSOCIATED WITH IT, BE ALLOWED TO CONTINUE WITH NO REPLACEMENT PART FOR 8+ MONTHS? THIS IS NOT A WINDOW THAT WILL NOT ROLL DOWN. BASED ON THE INFORMATION I CAN FIND THERE ARE 20,000 VEHICLES THAT HAVE THIS ISSUE AND IN 8 MONTHS THEY CAN'T SEEM TO SUPPLY ADEQUATE REPLACEMENT PARTS. WHILE THE RECALL HAS NOT INDICATED ANY DEATHS, I AM CONCERNED BECAUSE OF HOW THE ISSUE IS EXPLAINED. IT OCCURS SUDDENLY, AND THE DRIVER WILL LOSE ABILITY TO STEER. MY MOTHER IS NOT SOMEONE, WHO WHILE DRIVING ON THE HIGHWAY WILL BE ABLE TO CONTROL THIS CAR IF THIS OCCURS. I WOULD BE HAPPY IF THIS WOULD JUST GET TAKEN CARE OF BUT THE SERVICE MANAGER AT RED HOAGLAND AND THE CASE WORKER AT HYUNDAI JUST SAY SORRY BUT THERE IS NOTHING THEY CAN DO. AT THIS POINT MY MOM DOESN'T FEEL LIKE SHE CAN DRIVE THE CAR ANY DISTANCE FOR FEAR THAT THIS ISSUE WILL ARISE. IS HYUNDAI NOT ACCOUNTABLE TO GET THESE PARTS AND KEEP THEIR CUSTOMERS INFORMED AND SAFE. 8 MONTHS OF BACK ORDER IS NOT ACCEPTABLE. WHAT WILL IT TAKE FOR THIS ISSUE TO BE ADDRESSED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593533May 22, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
AFTER PULLING INTO TRAFFIC, I LIFTED MY FOOT FROM THE ACCELERATOR WHEN I REACHED MY DESIRED SPEED. HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. I APPLIED THE BRAKE, AND THE ENGINE CONTINUED TO REV FOR 1 OR 2 SECONDS. THERE WAS NO ACCIDENT ON THIS OCCASION, BUT IT WAS TERRIFYING, AND I HAD MY CHILD IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593134May 21, 2014
FUEL SYSTEM, GASOLINE
FUEL GAUGE INCORRECTLY DISPLAYED AMOUNT OF FUEL IN TANK. FUEL LEVEL SENSORS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593180May 21, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR CONDITIONER WAS ACTIVATED AND FAILED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593200May 21, 2014
SUSPENSION, POWER TRAIN
MY OIL CHANGING PLACE THOUGHT I HAD A POWER STEERING FLUID LEAK, SO I TOOK IT TO THE DEALER TO CHECK. THE REAL PROBLEM WAS THE FRONT RIGHT AXLE BOOT WAS LEAKING BADLY (COVERED BY THE POWER TRAIN WARRANTY), BUT THEY FOUND THAT THE RIGHT AND LEFT CONTROL ARM BUSHINGS HAD COLLAPSED AND THE SENSORS WERE FROZEN IN PLACE. AFTER THEY FIXED THESE, THE MECHANIC TOOK IT FOR A TEST DRIVE, AND DURING THE TEST DRIVE, THE RIGHT FRONT COIL SNAPPED. I AM TOLD THAT I MUST NOW REPLACE BOTH LEFT AND RIGHT FRONT COILS AND HAVE THE CAR RE-ALIGNED. THE COILS SHOULD BE ON RECALL, AS OBVIOUSLY THERE IS A DEFECT IN THE MANUFACTURING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593254May 21, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
WHILE DRIVING MY HYUNDAI SANTE FE 2007 I NOTICED THE CHECK ENGINE LIGHT CAME ON... I NOTICED THE MILES AT LITTLE OVER 95000 SO I THOUGHT IT JUST NEEDED SERVICE. THEN THE GAS GAUGE LIGHT CAME ON INDICATING I HAVE NO GAS AND WAS EMPTY WHICH I KNEW IS IMPOSSIBLE SINCE I HAD FILLED UP A DAY PRIOR AND HAD NOT DONE MUCH DRIVING. THE CHECK ENGINE LIGHT THEN WENT OFF ABOUT A 2-4 MILES LATER. I WENT TO THE GAS STATION AND FILLED UP AND THE LIGHT WENT AWAY... BUT WILL ALWAYS COME ON OR AFTER HALF TANK OF GAS. I TOOK THE CAR TO THE DEALER FOR SERVICE AND THEY INDICATED ITS THE FUEL SENDERS. THEY INDICATED NO WARRANTY ON MY CAR SINCE IT HAS PASSED THE 5 YEAR 60,000 MILES WARRANTY AND THE COST WOULD BE PAID BY ME TO FIX. I INQUIRED IF THIS WAS A SYSTEMATIC PROBLEM WITH THIS VEHICLE AND THE SERVICE REP INDICATED HE HAS SEEN A FEW ON THIS VEHICLE, HOWEVER NO RECALL MADE. IM COMPLAINING SINCE I HAVE VIEWED THIS TO BE AN ISSUE WITH THIS MODEL CAR ONLINE AND SHOULD BE CORRECTED BY THE COMPANY AT NO COST TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592885May 20, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE 2008 SANTA FE TRAVELING BETWEEN 55& 60MPH ON DIVIDED HIGHWAY WOULD NOT SLOW DOWN WHEN I TOOK MY FOOT OFF OF ACCELERATOR. I APPLIED BRAKES BUT DIFFICULT TO MAKE VEHICLE STOP. I THINK I SLOWED IT DOWN A LOT BUT DID NOT OR WOULD NOT BE ABLE TO STOP. IT WAS LIKE IDLE GOT STUCK ON HIGH! AFTER 20 SECONDS OR SO THE ACCELERATION RETURNED TO NORMAL & I PROCEEDED. IT WAS SCARY ! FIRST TIME THIS HAPPENED. I JUST HAD IT IN FOR SERVICE TO REPLACE TO HEADLIGHTS & MISSING SCREW UNDER FRONT SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592479May 19, 2014
VISIBILITY
SUN VISOR ON PASSENGER SIDE BECAME DETACHED/BROKEN FROM MOORING. HANGS IN VIEW OF DRIVER FROM ELECTRICAL WIRE. SAME ISSUE HAPPENED ON PASSENGER SIDE 2 YEARS PRIOR. I HAVE SEEN NUMEROUS COMMENTS ON WEB FROM OTHER OWNERS OF THIS VEHICLE DEALING WITH THE SAME ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592212May 18, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
EVENT HAS OCCURRED ON 2 OCCASIONS. FIRST EVENT: WHILE BACKING UP IN A PARKING LOT, WITH NO FOOT ON THE BRAKE, AND VERY SLIGHT FORCE ON GAS PEDAL, THE CAR SURGED MUCH MORE THAN TYPICAL WITH SUCH A LIGHT CONTACT WITH THE GAS PEDAL. THE CAR ACCELERATED BACKWARD SUDDENLY, UNTIL THE BRAKE WAS APPLIED SHORTLY THEREAFTER. SECOND EVENT: WHILE PULLING INTO A PARKING SPOT AT VERY LOW SPEED. THE SAME EVENT OCCURRED, BUT THIS TIME WHILE IN FORWARD DRIVE. WITH NO FOOT ON THE BRAKE, AND VERY SLIGHT FORCE ON GAS PEDAL, THE CAR SURGED MUCH MORE THAN TYPICAL WITH SUCH A LIGHT CONTACT WITH THE GAS PEDAL. THE CAR ACCELERATED FORWARD SUDDENLY, UNTIL THE BRAKE WAS APPLIED SHORTLY THEREAFTER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592263May 18, 2014
FUEL/PROPULSION SYSTEM
WHENEVER I GET GAS AND WHICH I DREAD , ONCE I FILL UP THE TANK OR JUST PUT A FEW GALLONS AND I TURN THE IGNITION IT GRINDS LIKE IT IS TRYING TO START . EVENTUALLY IT WILL TURN OVER OR I WILL HEAR A POP. I AM AFRAID AT SOME POINT WITH THAT POP THAT IT WILL CATCH ON FIRE. THIS HAPPENS EVERY TIME I FILL THE VEHICLE WITH GAS. COULD SOMEONE PLEASE LET ME KNOW WHAT THE RESOLUTION IS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592317May 18, 2014
SUSPENSION
HARD CLUNKING IN THE DRIVER SIDE FRONT WHEEL. SOUNDED LIKE A LOOSE BRAKE CALIPER. REMOVED THE TIRE TO CHECK IT OUT AND FOUND THE LOWER CONTROL ARM WAS BROKEN IN HALF ON THE ONE SIDE. IF IT BROKE ALL THE WAY WHEN THE CAR WAS IN MOTION. THE WHEEL WOULD HAVE COME OFF AND THE CAR WOULD HAVE FLIPPED OVER. THIS IS SERIOUS. I COULD HAVE BEEN KILLED DRIVING THIS CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592114May 17, 2014
ENGINE
WE WERE ON THE INTERSTATE WHEN TRAFFIC HAD STOPPED WE WERE STOPPED ABOUT 5 MINUTES AND WHEN WE WENT TO GO THE ENGINE QUIT RIGHT AFTER WE GAVE THE VEHICLE THE GAS, NONE OF THE ENGINE LIGHTS CAME ON. WE RESTARTED THE CAR AND GAVE IT THE GAS AND IT QUIT AGAIN STILL NO ENGINE LIGHTS CAME ON.WE WAITED A FEW MINUTES AND RESTARTED THE CAR AND GOT OFF THE INTERSTATE AND DROVE ON A SIDE ROAD TO SEE IF THE COMPUTER WOULD RESET ITSELF.WE HAD NO PROBLEM AFTER THAT.WE THEN TOOK IT INTO THE DEALER AND THEY WENT THROUGH THE VEHICLE AND COULDN'T FIND ANYTHING WRONG.I ASKED THE DEALER IF THIS COULD HAPPEN WHEN WE WERE GOING 65MPH AND HAVE THE ENGINE QUIT AND HE SAID YES.IF WERE ON THE INTERSTATE AND GOING 65-70MPH AND THE ENGINE QUITS WE COULD BE KILLED BY A TRUCK HITTING US.THIS IS OUR 3RD SANTA FE BUT WERE ARE TERRIFIED OF DRIVING THIS VEHICLE ESPECIALLY WITH THE GRAND KIDS.I DID CALL HYUNDAI CUSTOMER SERVICE AND WAS TREATED LIKE I WAS AN IDIOT HE WAS ONE OF THE WORST PERSON I HAVE EVER TALKED TO IN CUSTOMER SERVICE.THE REASON I'M SENDING THIS TO YOU SOMEONE IS GOING TO GET KILLED BECAUSE OF THIS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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