Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10692375March 5, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BATTERY IN THE VEHICLE DIED MULTIPLE TIMES AFTER REPLACING IT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THE STARTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691744March 3, 2015
AIR BAGS
AIR BAG LIGHT IS ON. REPAIR CENTER SAID ITS A SENSOR AND WILL COST SEVERAL HUNDRED DOLLARS TO FIX. SHOP INDICATED THAT THIS IS A VERY COMMON PROBLEM WITH THIS MAKE AND MODEL. I AM VERY UPSET THAT THIS ISSUE HAS NOT BEEN RECALLED DUE TO THE APPARENT ENORMITY OF THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691391March 2, 2015
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON. AT THE SAME TIME, I NOTED WILD FLUCTUATIONS IN FUEL GAGE READOUT. ALSO, WHEN SELECTED, THE "RANGE" RAN FROM 0 UP TO 99 MILES. READING YOUR WEBPAGE LEADS ME TO BELIEVE THIS IS A REAL PROBLEM ON THE 2007 SANTA FE. MY ONLY OPTION IS TO CONTINUALLY TOP OFF THE GAS TANK TO INSURE THE VEHICLE IS FUELED. THERE IS NO WAY TO DETERMINE ACTUAL FUEL LEFT IN TANK. I BELIEVE THIS TO BE A SERIOUS SAFETY HAZARD, AS RUNNING OUT OF FUEL WITHOUT WARNING AT 65 MPH IN TRAFFIC WILL NOT ONLY SLOW THE VEHICLE, BUT KILL POWER STEERING AND POWER BRAKES. ISSUE MUST BE ADDRESSED THROUGH RECALL. IT IS TOTALLY UNFAIR TO EXPECT CONSUMERS TO FOOT THE BILL FOR AN ESTIMATED 700 DOLLAR FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691492March 2, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON HWY 71 APPROXIMATELY 25 MILES SOUTH OF ALEXANDRIA, LA WITH THE SUNROOF CLOSED AND THE INTERIOR SUNROOF LINER CLOSED WHEN I HEARD A LOUD "EXPLOSION" SIMILAR TO THE SOUND OF A SHOTGUN BEING FIRED. THERE WAS ONLY ONE VEHICLE NEAR ME, APPROXIMATELY 500 FEET AHEAD OF ME. I LOOKED TO SEE IF THE SIDE WINDOW HAD BEEN SHOT OUT AND TO MAKE SURE MY SON, WHO WAS SITTING IN THE BACK, WAS OK. I THEN COULD HEAR THE SOUND OF WIND COMING FROM ABOVE ME. I OPENED THE SUNROOF COVER AND DISCOVERED A LARGE HOLE IN THE FORWARD PART OF THE SUNROOF, WITH THE REMAINDER OF THE FORWARD RETRACTABLE SUNROOF SHATTERED. I PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT IT APPEARED THAT THE SUNROOF RELEASED UPWARD. I HAVE TAKEN THE VEHICLE TO A HYUNDAI DEALER AND THEY ARE TRYING TO SAY THIS IS THE RESULT OF SOMETHING STRIKING THE SUNROOF, AND THAT THEY HAVE "NOT SEEN THIS BEFORE". I HAVE DONE RESEARCH AND SEE THAT THERE HAVE BEEN SEVERAL COMPLAINTS OF THIS HAPPENING INCLUDING A RECENT RECALL OF HYUNDAI VELOSTERS FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691634March 2, 2015
STEERING
I HAVE A 2013 HYUNDAI SANTA FE SPORT 2.0T. THIS VEHICLE IS VERY DIFFICULT TO DRIVE IN A STRAIGHT LINE. IT WANDERS LEFT TO RIGHT AND RIGHT TO LEFT AT HIGHWAY SPEEDS. IT IS WORSE IN CROSS WIND CONDITIONS. REQUIRES CONSTANT STEERING WHEEL INPUT CORRECTION TO MAINTAIN A STRAIGHT DRIVING PATH AND PRODUCES FATIGUE ON LONG DRIVES. SOMETIMES THE STEERING FEELS DISCONNECTED. I PURCHASED THE VEHICLE NEW IN EARLY 2013, THE PROBLEM HAS BEEN THERE FROM DAY ONE. I HAVE RECENTLY BEEN INFORMED THAT HYUNDAI HAS MADE A CHANGE TO IMPROVE STEERING ACCURACY FOR THE 2015 MODEL YEAR. AN IMPROVED CENTRAL PROCESSING UNIT (CPU) HAS BEEN DEVELOPED FOR THE ELECTRIC STEERING SYSTEM. SO HYUNDAI IS WELL AWARE OF THE ISSUE WITH THE 2013 AND 2014 MODEL YEARS. HOPEFULLY THE IMPROVED 2015 STEERING CPU CAN BE RETROFIT TO THE 2013 AND 2014 VEHICLES OR THERE IS AN ALTERNATE FIX. PLEASE RECALL THE 2013 HYUNDAI SANTA FE SPORT TO HAVE THIS VERY SERIOUS SAFETY ISSUE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691656March 2, 2015
FUEL/PROPULSION SYSTEM
FUEL GAUGE FLUCTUATES A LOT . WHEN I FILL TANK IT SAYS EMPTY. THEN IT CHANGES WHILE I DRIVE TO 3/4. IT MOVES ALL OVER. NEVER A CORRECT READING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691289February 28, 2015
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, ENGINE
WARNING LIGHT CAME ON WHILE DRIVING VEHICLE INDICATING AN ELECTRICAL PROBLEM. WAS ABLE TO DRIVE HOME, BUT NEXT DAY CAR WOULD NOT START DUE TO DRAINED BATTERY. BATTERY WAS THEN RECHARGED AND CAR DRIVEN TO LOCAL FIRESTONE STORE FOR DIAGNOSIS. WAS DETERMINED THAT THE ALTERNATOR WAS NOT WORKING PROPERLY DUE TO OIL THAT HAD LEAKED FROM THE FRONT VALVE COVER GASKET. THE ALTERNATOR WAS HEAVILY CAKED WITH THIS OIL/GRIME. AFTER INSTALLING NEW VALVE COVER GASKET AND ALTERNATOR TODAY, CAR NOW RUNS FINE. THIS PROBLEM SEEMS TO ME TO BE IDENTICAL TO THAT DESCRIBED IN HYUNDAI'S RECALL NUMBER 121 WHICH COVERED CERTAIN VERACRUZ MODELS (NHTSA CAMPAIGN NUMBER 14V415000) AND THEREFORE I BELIEVE THAT THE RECALL SHOULD BE EXTENDED TO COVER AT LEAST MY CAR AND PROBABLY OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691078February 27, 2015
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE EQUIPPED WITH KUMHO CRUGEN PREMIUM (NA) TIRES, SIZE: P235/55/R19 (NA). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT. THE CONTACT ALSO MENTIONED THAT THERE WERE CRACKS DEVELOPING IN ALL IN TIRES ALONG THE TREAD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 900. ...UPDATED 04/15/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691088February 27, 2015
STEERING
FEBRUARY 28TH, 2015 REBUTTAL HYUNDAI CONSUMER AFFAIRS CASE#[XXX] YOU FAILED AGAIN AS NOT ONLY DID I ADVISE YOU THIS DEALER PERFORMED ALL THE NECESSARY TO ADDRESS THIS ISSUE AND MADE ALL YOUR SUGGESTED RECALCULATIONS BUT JUST LIKE MY ISSUE WITH THE FUEL SYSTEM ON THIS SAME VEHICLE YOU JUST WON'T FACE THE MUSIC. THE VERY ABSURDNESS OF THE LATEST SUGGESTION IS AMAZING. IN MY CONVERSATIONS AND DOCUMENTATION AS ANOTHER ATTACHMENT ON THIS FILE I PLAINLY ADVISED YOUR FIRM THAT MY DEALERSHIP (DELRAY HYUNDAI) IS NUMBER 1 FROM THEIR SERVICE DEPT. NOW HEADED BY SERVICE MGR. [XXX], SERVICE ADVISOR [XXX] AND CHIEF MECHANIC [XXX] HOWEVER YOU SEEM TO CONTINUE TWISTING OR NOT RECOGNIZING THE FACTS ABOVE. BESIDES THIS DEALERSHIP I ATTACHED ALL THE COMPLAINTS FROM ALL OVER THE USA WHICH ALL LEADS BACK TO YOUR FIRM HAVING MADE AN ERROR IN THE ELECTRONIC STEERING MECHANISM AND "FAILING" TO CORRECT IT FOR ALL THE COMPLAINTS WHETHER PRIOR OR NEW OR ON DEALERSHIPS RECORDS OR JUST PLAIN OLD REPORTED COMPLAINTS REGARDING THE IDENTICAL PROBLEMS. I CAN ONLY SUGGEST YOU REOPEN THIS CASE IMMEDIATELY FOR ALL CONCERNED AND IT MUST APPEAR BEFORE THE NHTSA AS A NEEDED RECALL ON WHICH IT WILL BEHOOVE YOU TO ERADICATE THE PROBLEM AND THEN IN THE BARGAIN THERE MAY BE FINES BY NHTSA. . [XXX] CC: DELRAY HYUNDAI [XXX], & , CONSUMERAFFAIRS@HMAUSA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691189February 27, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING DOWN THE ROAD. THERE WERE NOT ANY OTHER CARS NEAR ME. MY SUNROOF LITERALLY EXPLODED! IT SOUNDED LIKE A GUNSHOT WENT OFF. THE GLASS SEEMED TO HAVE DISAPPEARED INTO THIN AIR! I POSTED ON FACEBOOK HOW CRAZY THIS IS AND I STARTED RECEIVING INFORMATION FROM FRIENDS HOW THIS IS COMMON WITH HYUNDAIS. THE DEALERSHIP WILL NOT EVEN CONSIDER THAT IT MAY BE A DEFECT, DESPITE ME FINDING SEVERAL SANTA FE OWNERS THAT HAVE HAD THEIR SUNROOFS REPLACED BECAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690763February 26, 2015
SUSPENSION
THIS IS IN REGARDS TO NHTSA CAMPAIGN NUMBER: 14V435000. THIS IS A RECALL I WAS NEVER INFORMED ABOUT, ALTHOUGH I HAVE A 2003 HYUNDAI SANTA FE THAT WAS ORIGINALLY SOLD, REGISTERED, AND DRIVEN IN ONE OF THE "SALT BELT" STATES. BECAUSE I WAS NEVER NOTIFIED BY HYUNDAI, I NEVER HAD THE VEHICLE CHECKED BY A AUTHORIZED DEALER. AND TODAY, THE FRONT DRIVER'S SIDE SPRING BROKE. UNFORTUNATELY FOR ME, THE NEAREST AUTHORIZED DEALER THAT CAN MAKE THIS REPAIR IS OVER 100 MILES AWAY FROM MY HOME. I PLACED A CALL TO HYUNDAI CUSTOMER CARE CENTER AT 1-855-671-3059 AND WAS TOLD I HAD TWO OPTIONS - (1), I COULD TAKE THE VEHICLE TO A AUTHORIZED DEALER FOR REPAIR, OR (2), HAVE MY SANTA FE REPAIRED LOCALLY, THEN TAKE IT TO A AUTHORIZED DEALER TO ENSURE THE REPAIR MET THEIR STANDARDS, AND THEN HOPE TO GET REIMBURSED - WHICH COULD TAKE ANYWHERE FROM THREE TO FOUR MONTHS. I DO NOT BELIEVE HYUNDAI HAS DONE ALL THEY COULD DO TO REMEDY THIS SITUATION. FIRST, THEY NEVER CONTACTED ME, EVEN THOUGH I MADE THE DEALERSHIP IN MICHIGAN AWARE OF OUR MOVE TO NEBRASKA. SO HYUNDAI HAD OUR NEW ADDRESS INFORMATION. IF I HAD BEEN CONTACTED, I COULD HAVE SCHEDULED AN APPOINTMENT IN CHEYENNE, WY WHERE I GO AT LEAST ONCE A MONTH TO MEET WITH A FEW CLIENTS. NOW MY VEHICLE IS DAMAGED AND I CANNOT DRIVE IT, WHICH TAKES AWAY FROM MY LIVELIHOOD. AND TO GET IT REPAIRED, I NEED TO PAY FOR THE REPAIRS LOCALLY AND HOPE HYUNDAI REIMBURSES ME, OR I HAVE TO RENT A TRAILER AND TAKE IT TO THE DEALERSHIP THAT WAY. HYUNDAI DOES NOT SEEM TO VALUE THE TIME I'VE LOST FROM WORK, THE TIME I'VE LOST FROM MEETING WITH CLIENTS, AND THE ADDITIONAL EXPENSE I WILL INCUR WITH MY TWO REPAIR OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690518February 25, 2015
WHEELS, STEERING, SUSPENSION
WHILE DRIVING MY AWD SANTA-FE THROUGH SNOW. SNOW BEGINS TO BUILD UP ON TIRES AND RIMS AS DUE ALL VEHICLES. WHILE HAVING PARKED MY SANTA-FE FOR 30-45 MINUTES OR CONTINUALLY DRIVING THROUGH SNOW AND RETURNING TO DRIVE SAID SANTA-FE YOU START TO FEEL VIBRATIONS AND THEN VEHICLE STARTS VIOLENTLY SHUTTERING THE FASTER U GO. THE SNOW THROWS OFF THE WHEEL BALANCE AND MAKES CAR SHUTTER VIOLENTLY. THE ONLY FIX FROM DEALER IS PARK CAR IN WARM GARAGE WHILE PARKING OR SCRAP INNER WHEELS BEFORE DRIVING. YOU WOULD THINK ANY CUV/SUV WITH AWD SHOULD NOT HAVE THIS PROBLEM, REALLY ANY VEHICLE SHOULD NOT HAVE THIS PROBLEM. I GUESS I BOUGHT THE AWD TO STAY ON CLEAN DRY ROADS. DEFEATS THE PURPOSE OF AN AWD. GUESS IT WILL TAKE SOMEONE CRASHING BEFORE LOOKED INTO. MY FIX, BUY CAN OF NEVER WET AND SPRAY RIMS AND TIRES SO NO SNOW OR ICE STICKS TO WHEELS OR RIMS OR CHANGE RIMS MORE MONEY$ BUT BOTH WORK. SIMPLE, COMPLAIN AND SOLUTION RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690542February 25, 2015
FUEL/PROPULSION SYSTEM
AFTER FUELING MY GAS TANK COMPLETELY 16 GALLONS OF GAS I BEGAN TRAVELING ON FREEWAY ONLY TO HAVE MY GAS GAUGE PLUMMET TO EMPTY AND DIGITAL RANGE WENT BLANK. SINCE THEN I AM UNABLE TO TELL HOW MUCH FUEL I HAVE. THE READING FLUCTUATE RAPIDLY. I AM TERRIFIED THAT I WILL RUN OUT OF FUEL ON A BUSY EXPRESSWAY OR DURING SEVERE COLD WEATHER DUE TO RISK OF HARM AND OR INJURY. I WAS TOLD BY HYUNDAI DEALERSHIP THAT SENSORS ARE FAULITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690564February 25, 2015
VISIBILITY/WIPER
I WAS AT A GAS STATION DURING A WINTER STORM IN SOUTHERN NEW JERSEY WHEN THIS HAPPENED. I STARTED MY ENGINE TO PROCEED AWAY FROM THE PUMPS. AFTER STARTING THE ENGINE I COMMENCED TO TURN MY WIPERS ON AS IT WAS A VERY SNOWY DAY AND VISIBILITY WAS VERY DIFFICULT. MY WIPERS WOULD NOT WORK AT THE IDLE. I TRIED THEM DURING THE DIFFICULT DRIVE HOME AND THEY STILL DID NOT FUNCTION. THE NEXT DAY AFTER I STARTED THE CAR, I TRIED TO USE THEM AGAIN. I CAN HEAR THE MOTOR UNDER THE HOOD BUT THE WIPERS DO NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690630February 25, 2015
FUEL/PROPULSION SYSTEM
FUEL LEVEL GAUGE IS REGISTERING AS EMPTY WHEN COMPLETELY FULL AND THEN FLUCTUATING FROM FULL TO EMPTY TANK WHEN DRIVING. CHECK ENGINE LIGHT CODE IS REGISTERING AS FAULTY FUEL LEVEL SENSOR. UNABLE TO DETERMINE HOW MUCH FUEL IS ACTUALLY IN THE TANK AND FEEL THAT THIS IS A SAFETY ISSUE IF UNSURE HOW MUCH GAS I HAVE. THIS APPEARS TO BE A VERY COMMON PROBLEM WITH THIS MAKE/MODEL AS THERE ARE 95 OTHER COMPLAINTS JUST ON THIS SITE AND MANY MANY MORE WHEN LOOKING AT OTHER COMMENTS POSTED ONLINE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689925February 23, 2015
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
WHILE STOPPED AT A RED LIGHT ON AN INCLINE, VEHICLE DID NOT MOVE WHEN GAS PEDAL WAS PRESSED. IT FELT LIKE THE CAR HAD STALLED OUT BUT THE RPM'S WERE STILL BETWEEN 1 AND 2. WHEN I PRESSED HARDER ON THE GAS THE CAR LURCHED FORWARD. THIS HAS HAPPENED SEVERAL TIMES AND IS NOW HAPPENING MORE OFTEN, NOT ALWAYS ON AN INCLINE OR WHEN TEMPERATURE OR ENGINE IS COLD. TAKING TO DEALER FOR REPAIR BUT TOLD IF THEY CAN'T DUPLICATE THEY CAN'T DO ANYTHING ABOUT IT. I HAVE ONLY OWNED THIS CAR 4 MONTHS AND WANT TO GET RID OF IT BECAUSE I'M AFRAID TO DRIVE IT NOW. NOT SURE IF ITS A PROBLEM WITH THE TRANSMISSION OR FUEL SYSTEM BUT SOMETHING IS DEFINITELY NOT RIGHT. HOPE IT HAPPENS FOR THE DEALER SO IT CAN BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689747February 21, 2015
VEHICLE SPEED CONTROL
FEBRUARY 20,2015 ABOUT 7:30 IN THE EVENING AS I WAS GOING UP A GRADE TOWARDS A RED LIGHT , MY CAR SURGED FORWARD WHEN I WAS BRAKING. I APPLIED MORE PRESSURE BUT THE CAR DID NOT STOP UNTIL I THREW IT INTO PARK AND HAD HIT THE CAR IN FRONT OF ME. I CALLED 911 TO REPORT THE ACCIDENT. THE CAR IN FRONT HAD SOME GATE CRACK. MY CAR HAD CRACKED PLASTIC UNDER THE BUMPER AND MARKS ON THE PLASTIC PART OF THE BUMPER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10689510February 20, 2015
STEERING
STEERING NEEDS CONSTANT CORRECTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689527February 20, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I WAS PARKING MY CAR IN A SPACE AT A LOCAL STORE. THE CAR TOOK OFF. SUDDEN ACCELERATION. WENT FORWARD PROBABLY A GOOD 15 FEET BEFORE I WAS ABLE TO STOP. I ALSO HAD TO HAVE BOTH FUEL TANK SENSORS REPLACED. MY GAS GAUGE WOULD NOT REGISTER PROPERLY. FLUCTUATED UP AND DOWN AT RANDOM MOMENTS. COST ME $364.51! SEEMS TO BE A CONTINUING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689649February 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 05V450000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,200. UPDATED 5/4/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe