Hyundai Ioniq 5 Complaints (2022)

402 consumer complaints on file.

#11588154May 10, 2024
ELECTRICAL SYSTEM
ICCU Failure. Known issue, occurred even after applying Recall 257 to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587921May 9, 2024
AIR BAGS
When the passenger front seat is occupied, the airbag disengaged warning light is illuminated; I have taken it to Hyundai service twice and they find no malfunction, yet the light remains illuminated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586590May 2, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Hyundai Ioniq 5. The contact stated that the vehicle failed to start and was jumpstarted. The dealer was notified of the failure and advised the contact to charge the 12 Volt battery. The contact stated that the 12 Volt battery was recharged; however, the failure recurred while driving 40 MPH a week later. A message advising to pull over immediately was displayed, and the vehicle lost motive power. The contact was able to veer to the side of the road. Towing services assisted the contact in recharging the 12 Volt battery, and the contact was able to drive to the residence. The contact stated that the failure persisted. The vehicle was taken to the dealer, where the contact was informed that the earliest availability for diagnostic testing and the recall repair of NHTSA Campaign Number: 24V204000 (Electrical System) was in 8 days. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585522April 26, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle was having issues charging large battery. Would shut off immediately. Today 12v battery died, probably related to ICCU recall performed earlier this month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584598April 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 24V204000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the battery was completely drained, and the vehicle needed to be jumpstarted. The contact stated that the failure occurred intermittently however, the failure had become persistent. Additionally, the battery warning light was illuminated. Due to the failure, the contact purchased several jumper cables. The vehicle was scheduled for a service appointment within several weeks. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 17,500. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583980April 19, 2024
VEHICLE SPEED CONTROL
While driving, the 'check EV system' light comes on, intermittently what will happen is that when stopped the car will put itself in park, when it is in park I can not get it out of park, thus unable to move forward, it has also happened while reversing (and not stopped). I need to cycle the car on and off a bunch of times in order for it to finally turn back on. This is very dangerous while on the road stopped in a busy intersection and has potential for a crash. I have brought it to a dealer 4 times and they do not know what is wrong and cannot fix it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582647April 12, 2024
ELECTRICAL SYSTEM
On March 29, 2024 I parked my Ioniq 5 with the EV battery at ~65%. 3 hours later I received an alert that there was something wrong with the battery. Investigating the car, the auxiliary functions of the car would turn on. However, the dashboard reported the EV battery was at 0%. The power train of the car would not turn on and it would not drive. A tow truck was needed to take it to a local dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581623April 7, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving 75mph on the freeway and I heard a pop and then the electrical warning system on the car lit up. I lost power to the car and was only able to accelerate minimally. There was a warning of low battery and the vehicle was going to lose power. I turned on my hazard lights and was able to get to the exit and was able to exit the freeway safely. Once the vehicle lost power I was unable to open the charger door, start the vehicle, use any of the key fob functions and had to jump the 12V battery, only to die immediately after. There is no pre-warning to this happening, it just shows the alert and the car loses all power. There are also problems with the vehicle after being plugged in to charge and it says "Charging Unsuccessful", or stops charging after a short period of time. It also will not charge to full capacity at home or the charging station. I receive no warning lights or messages about why the charge is not working. It took weeks to get the vehicle into the dealer, making it extremely unsafe to drive and the error has almost caused a major crash. My vehicle has been at the dealer and has not been diagnosed with any issues yet. The dealer has provided me with a rental vehicle...in which now I'm paying for gas. Reading through these other comments...who knows how long it will be to get my vehicle back, yet I'm still making my payments...this isn't
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581526April 6, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I was charging my car at home like I usually do and around 2am I received an alert on my Bluelink app that a charging alarm was detected. I saw that the breaker for my charger had tripped which it had never done before. I reset the breaker and tried to restart charging but was not successful. I turned on the car and immediately got the battery and EV warning lights telling me to stop the vehicle. I was charging my car at home like I usually do and around 2am I received an alert on my Bluelink app that a charging alarm was detected. I saw that the breaker for my charger had tripped which it had never done before. I reset the breaker and tried to restart charging but was not successful. I turned on the car and immediately got the battery and EV warning lights telling me to stop the vehicle. I had the vehicle towed to my local dealer and they determined it was the ICCU issue that has affected many Ioniq 5s. I had the software update done that was part of campaign [XXX] but it obviously didn’t work. It took a week to get a new ICCU fuse in and they also updated the software again in accordance with recall [XXX]. I am leery about another software fix solving this problem for good. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581406April 5, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
ICCU stopped charging my auxiliary battery (Hyundai Ioniq 5). I couldn’t figure out why, but I began carrying a portable charger with me which instantly got my car going again. One day during a particularly nasty snow storm, my battery was dead again and I jump started my car. I drove it about 40 feet before I realized it needed snow socks. I stepped out of my car and got back in and a whole myriad of warnings were going on. I got a code for the vent flaps (snow had got stuck in there…that was an easy fix. Also my Auto Hold light, Check ABS light, and Smart Cruise Control warning indicator lights were all on and are still two months later still not working. The car otherwise operates well enough to drive as I replaced the auxiliary battery. Since replacing the battery, the car operates as well as the ICCU (it charges the new battery) but the previous issues remain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581037April 3, 2024
FUEL/PROPULSION SYSTEM
The ICCU broke and the associated fuse blew. The car would only go about 25 mph. It told me to stop driving. The car was taken to the dealer for ICCU and fuse replacement. It said check electric vehicle system, then stop vehicle and check power supply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579608March 26, 2024
ELECTRICAL SYSTEM
Battery fails to recharge (12V battery). No open doors, no accessories on (12V system automatically stops when car is off and door opens) Previous recalls completed. Pictures fail to upload, basically just says "12V is low, stop safely"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578415March 20, 2024
VEHICLE SPEED CONTROL, STEERING, FUEL/PROPULSION SYSTEM
My vehicle was fully charged. About 1 mile after leaving my house, I received a warning message on my display (vehicle electrical system error or similar). Shortly after I received another message that power was reduced, then finally, "stop driving". I pulled into the nearest driveway and called roadside assistance. At that point, the vehicle was COMPLETELY dead. No lights or power whatsoever. I could not activate the car to shift into neutral. I had my vehicle towed to the dealership. They said it was due to a faulty ICCU and fuse. After about a week they were able to replace the ICCU, fuse and update the software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578193March 19, 2024
ELECTRICAL SYSTEM
Started car. Received low power warning and a turtle. Car did not drive faster than 12 miles per hour. Car instructed me to stop vehicle. Unable to restart to drive to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575566March 5, 2024
UNKNOWN OR OTHER
Highway speed vibration of entire vehicle, particularly steering wheel and seats. This continues despite wheel balance, forced wheel balance and replacing all 4 tires. Multiple trips to dealer without improvement. Test drive of a new, same model vehicle with same or more road vibration at high speed. Numerous same complaints on internet forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575229March 4, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My 2022 Ioniq 5 RWD died in my driveway in late February after first showing a "Check Electric Vehicle System" warning and limiting the vehicle's speed to 22mph while returning home from a short errand. I was initially able to at least turn the vehicle on, but the vehicle was completely non-responsive within two hours of returning home. If we had been traveling on the highway and/or far from home, we would have been in potential danger due to the low maximum speed and could have been stranded with a non-functioning vehicle due to the complete loss of power shortly after the initial incident. I ended up needing to have the vehicle towed to a dealership roughly 25 miles from my home. I was able to obtain a DTC before the vehicle died: (P1A90(96) [0x1A9096] Status: Test failed, Test failed (current drive cycle), Pending, Confirmed, Test failed since last DTC clear, Warning indicator requested). Since other Ioniq 5 owners have reported a similar problem, I suspected the problem to be a failed ICCU, and the dealership that is repairing the vehicle subsequently confirmed ICCU failure to be the problem. For reference, I had the ICCU software update installed in November of 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574690February 29, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I have a Hyundai Ioniq 5. I purchased it in July 2022 and have been driving it with no major issues except for a couple recall updates. On Monday, [XXX] I was driving home on the Highway when a warning light came on telling me to check EV Connection, it was an orange message. Then the light and message switched to red and displayed a battery symbol. The message said to stop vehicle and check power supply. My acceleration slowed down and I couldn't go above 25 mph despite attempts to speed up. There were many cars on the road when this happened, and I automatically turned on my emergency blinkers. There was a large 16-wheeler behind me that noted something was wrong and slowed down with his emergency lights blinking as well to support me. I panicked and found the nearest exit to come off the highway and before I could make it to the traffic light, the car shut off unexpectedly and completely stopped with no warning. Attempts to restart the vehicle did not yield positive results. After 2 hours of waiting for a tow truck in the middle of the road blocking traffic and waving people around my car, I was able to tow my vehicle to a dealership in NJ close by my house. As it was evening time, I left it at the dealership service center and dropped keys in drop box. I spent several days on the phone with Hyundai Service Center arguing to get my car checked as they told me that appointments were all booked, despite this being an emergency. I had no idea what was happening, but it was clearly inoperable, and I made that very clear. Finally, today, Thursday, [XXX] they confirmed that diagnostic testing showed ICCU failure. They advised that the part is on back-order, and they issued me a loaner for the time being. I have no idea how long this will take to fix. Luckily, I didn't have an accident, although very well could have with how quickly the issue escalated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574394February 28, 2024
ELECTRICAL SYSTEM
On 2/24/2024 I was driving my Hyundai Ioniq 5 and heard a pop from the backseat area. Immediately I lost power and was unable to move the car out of the lane of travel or put on my hazard lights. Prior to the pop sound there were no issues that would indicate something was wrong. The dealership confirmed my suspension that the ICCU failed. My car had the software update for the ICCU months prior to this incident. The dealer repaired the car under warranty so no one besides the dealer has seen the failed part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573813February 24, 2024
ELECTRICAL SYSTEM
Even though I had this recall for ICCU handled several months ago it didn't correct a problem, and on 02/07/2024 while driving 50 mph, a sudden pop occurred and the vehicle lost power and acceleration. I was able to pull over and shortly after 15 min, the vehicle died completely. After towing to the dealer, a few weeks later they told me that it was ICCU again and that the part needed to be changed. At this time they have no ETA for when the part will come!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572251February 15, 2024
SERVICE BRAKES, POWER TRAIN
Driving down I95 at 75mph. Heard loud "thunk" and car lost both power and brakes. Warning lights on the dashboard said to check brake system. I was unable to pull onto the shoulder due to construction barricades in place. The car slowed to 10mph and continued until I was able to pull over onto the shoulder. This was very dangerous given the highway traffic speeds, construction zone with limited emergency pull over space, and due to it being night time. Turning it off and on again restored power but it happened 4 more times before I was able to make it to an exit. This seems to be a common issue with this model. I have already performed the ICCU recall that was supposed to address this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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