Honda Prologue Complaints

972 consumer complaints on file.

#11728943April 2, 2026
STEERING
Axle clicking when turning. Car visited dealer on Jan2026 and they requested replacement parts. Last update from dealer stats Honda stopped replacing them due to defective parts. Replacement part is under design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728936April 2, 2026
ELECTRICAL SYSTEM
For the second time in 2 weeks, my car has had a “Service High Voltage System” warning. The HVAC failed and car has blown cold air while heat is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728853April 2, 2026
UNKNOWN OR OTHER
I need NHTSA assisting in resolving safety recall # 26V112, Instrument Panel and Rearview Camera Displays May Fail/FMVSS 101,111,305. I took my Honda Prologue vehicle to Honda dealer for the recall to be address. The dealer started the update process but failed to complete the update process and is now refusing to continue with the safety recall. The update process is to bring the vehicle operating system to the new and improved version to address failures as reported. The operating system that has the known failures is version Android 12, released in April of 2024. The new and improved operating system is version Android 14, released in May of 2025. This new and improved version were release to address the known failures. My vehicle is still operating on the same outdated operating version (Android 12) knows to have these failures. I have been in contact with Honda corporate trying to address this safety recall to no avail. I need assisting in resolving this safety recall as I do not feel safe driving my vehicle on the road. I am requesting a response regarding this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728630April 1, 2026
SUSPENSION
The CV joints are making a clicking noise now every time I turn and I’m starting to notice that there is some sticking when that happens. It would be available for inspection on request. Yes the dealer acknowledged the failure, but says the parts to fix it our back ordered and so has told me twice to just bring the car back at a later date. There are no warning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728568April 1, 2026
STEERING, UNKNOWN OR OTHER
When Turning to right and left there is rattling sounds mostly on slow turn. I brought to Honda dealership drive test it with their Tech. They said might be drive shaft or CV joints. But they did not fixed because they did see loose or bad since the car is new parts may not be available. yet they told I can still drive it . They said will report it and let the Honda motor company what to do on this issue they will me when they get response from the manufacturer. Today the rattling noise gradually increase. My concern is might worse or all a sudden will brake. Thank you for your time in reading my report. Best, 2024 Honda prologue Owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728542April 1, 2026
STEERING
Clicking noise while operating vehicle AND turning steering wheel to the left. Concerns of axle failing/braking while turning or sudden stop if ever encounter a situation when I need to slam on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728535April 1, 2026
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
High voltage system error has flagged and been fixed multiple times starting in early January of 2026. Car randomly warns and breaks in the middle of the road because it sensed something that wasn’t there. Luckily no wrecks have occurred. Both CV joints have a loud clicking noise that the Honda dealerships knows about but has no fix for. I currently have an appointment for the dealership to look at my brake and high voltage system again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728459April 1, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The onboard navigation and entertainment system, including both the primary dashboard/driver interface and the center console, went fully black for over 1 minute while driving on the highway. When the screen is blank, no input is available from the vehicle as to speeds, behavior of cruise control, warning systems such as lane control, front rear and side awareness, operator awareness of speed, other vehicle warnings. Bringing to dealer today. this is the 2nd time this has occurred. The first time was in December. Vehicle was brought to dealer for software update. Update “bricked” the car, and a new radio module needed to be ordered. This took about 6 weeks. Module installed, software was updated, and this was to have addressed the issue. While records may indicate that the update was not yet performed on the vehicle, it was fully updated and the vehicle (according to the dealer) is fully up to date and the recall for it has been addressed with the software update. However, the update did not address the issue. No other inspections have occurred to date. No other symptoms or warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728391March 31, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving with cruise control engaged, the car had a false positive for forward collision detection and slammed on the brakes at full Highway speed. After about one of second of emergency braking the car released the brakes and resumed cruise control as normal. There were NO other vehicles on the road in front or to the side of us at the time. Due to the unexpected braking, the vehicle following us almost collided into us. The event triggered just before the shadow of the bridge was on road of the underpass. I suspect it was the shadow that might have contributed to this event. However, this is not the first time the vehicle has had false positives in the forward collision detection system. We have experienced many of these, but typically at lower speeds. Generally speaking the “triple beep” and associated Heads Us Display red “brake” symbols briefly flash, then goes away without engaging the brakes automatically, again with these there are no other vehicles present. We have called two different dealers to report this and they tell us there is no associated TSB/service bulletin or recall for our vehicle and no software update for this. We tell them that GM has had several software updates for their Ultium platform with their other vehicles to fix this, but there is still nothing from Honda. There is a SB 25-051 for the 2024 prologues that would seem to address this but it’s not applicable to the 2025 according to them even though the symptoms are the same. This needs to be looked into as BOTH dealers told us that they had several other customers complaining about the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727747March 29, 2026
UNKNOWN OR OTHER, STEERING
The CV Axle joint has prematurely worn down and makes a popping sound when executing a sharp turn at low speeds. Honda is aware of the issue and has noted that it is widespread; however, they have offered no solution for fixing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727681March 28, 2026
UNKNOWN OR OTHER, WHEELS
Axle makes clicking sounds when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727278March 26, 2026
SERVICE BRAKES
The issue involves a failure of the braking system and related electronic control systems in a 2025 Honda Prologue. Prior to the failure, the vehicle displayed repeated warning messages including “Single Pedal Unavailable” and “Auto Hold Unavailable.” These warnings began appearing within approximately three weeks of taking delivery and became more frequent over time. The primary safety incident occurred while driving on a highway. Multiple warning indicators appeared simultaneously, including battery and maintenance alerts, and the vehicle began to decelerate automatically. When the brake pedal was applied, the brakes were completely unresponsive, creating a life-threatening situation. I was forced to continue driving for approximately one mile before bringing the vehicle to a stop using the parking brake. This incident placed both myself and other road users at significant risk due to the inability to slow or stop the vehicle under normal braking conditions at highway speed. The vehicle was towed to a Honda dealership (Folsom Lake Honda) for inspection and repair. The dealer returned the vehicle stating that the issue had been addressed. However, the same warning messages reappeared, and a second incident involving brake malfunction occurred, confirming that the problem was not resolved. The issue has been inspected by an authorized Honda service center, and the vehicle was diagnosed and repaired once, but the defect recurred after the repair. The vehicle has also been reported to the manufacturer (American Honda Motor Co.) for further action. This is a serious safety concern involving loss of braking capability at highway speeds, and the problem has occurred more than once despite attempted repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727198March 26, 2026
SUSPENSION, POWER TRAIN
The contact owns a 2024 Honda Prologue. The contact stated that while driving at various speeds, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, where it was test-driven, and the dealer confirmed that the vehicle made an abnormal clicking sound while turning. The contact was informed that it was a common failure; however, no diagnostic information was provided. The dealer informed the contact that the repair was pending approval. The contact stated that the vehicle was covered under warranty. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 51,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726998March 25, 2026
SUSPENSION
When turning the suspension does a clinking noise or sound. Very noticeable when fully turning to the right or left. Very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726836March 24, 2026
UNKNOWN OR OTHER
On March 18, 2026, while driving a leased Honda Prologue in rush-hour traffic on a major highway in [XXX] , the vehicle suddenly shut down and would not restart for approximately two minutes. The incident occurred without any warning messages, alerts, or notifications and created an extremely dangerous situation. At the time of the incident, traffic had been stop-and-go for approximately three miles. Without warning, the radio turned off, all dashboard lights went dark, and the vehicle lost power and stopped moving. I attempted to restart the car multiple times, but it would not turn on. On approximately the seventh or eighth attempt, the vehicle finally restarted, allowing me to safely pull off the highway. Fortunately, the slow-moving traffic prevented a rear-end collision with vehicles behind me. I began leasing the vehicle this past summer, and at the time of the incident it had fewer than 2,600 miles on the odometer. I took the vehicle to the dealership that same evening. During their inspection, the dealership identified several “Lost Communication” diagnostic trouble codes in the vehicle logs. The most significant code identified was B1B42 – Start/Stop Switch Not Plausible. The service team also noted that the manufacturer’s troubleshooting checklist references codes B1B15 or B1B15 2A; however, those codes were not present. Based on the findings, the dealership replaced the S38 Start/Stop Switch. I resumed driving the vehicle two days ago and have not yet experienced any further issues. However, I remain extremely concerned about the seriousness of this failure. If this same issue were to occur again at higher speeds or in faster-moving traffic, it could result in a severe accident. The complete loss of power without warning represents a significant safety risk and warrants further review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726830March 24, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We are experiencing 2 problems. The primary issue is both front axle. CV joints are clicking and making poppy noises when you turn either right or left. secondary issue, the car is having is the. Reverse collision warning problem. It is engaging and breaking the vehicle. When there is nothing behind it, it happens constantly. And we've had to turn the feature off on the vehicle's information head unit settings to stop it from causing harsh breaking. When backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726786March 24, 2026
POWER TRAIN
When driving vehicle and making left or right turns clicking and knocking noises can be heard and felt. It is consistent with both wide and tight turns. Not intermittent. No outside factors causing noises. Concern was validated by finding Honda forums detailing other owners having the same issue. Some owners have had axle and cv joint engineering problems stated to be the case by Honda and have had replacement parts installed when they can be acquired in a timely manner. Others like myself cannot get a dealership to recognize the issue upon inspection so no action can be taken. There are no warning lights or messages displayed. Honda states publicly that this is not a safety hazard but it could result in sudden failure of those parts which would prove to be a dangerous safety hazard. Vehicle would be made available for inspection upon request. Only Honda has inspected for this issue at this time. No independent repair shop, insurance or law enforcement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726755March 24, 2026
FUEL/PROPULSION SYSTEM, SUSPENSION, POWER TRAIN
My vehicle constantly receives an error message while driving stating, "SERVICE HIGH VOLTAGE SYSTEM" and "REDUCED ACCELERATION DRIVE WITH CARE." Error symbols appear on the dashboard that show an orange turtle, a red battery with a big exclamation point through it and and a red car outline with a big exclamation point going through the middle of it. When this happens, the vehicle acceleration is significantly reduced and the regenerative braking or "one-pedal" feature automatically becomes disabled. If you're relying on that system to brake, it will not do so when you need it to and you have to manually press the brake to slow and stop the vehicle. This error clears after a few days of driving but never fails to return. The dealer said they found nothing wrong when I brought it in (when the error wasn't being displayed, of course) but it went back today with the error displayed so they could witness it for themselves. Separately, the vehicle makes an incredibly loud knocking noise when accelerating with the wheel turned. It appears this is coming from the CV joints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726291March 23, 2026
POWER TRAIN
CV axles clicking and now a slight vibration in the steering while driving at highway speeds. Also audible buzzing noticable. This started around 8000 miles , it now has 11000 and getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726261March 23, 2026
SUSPENSION
I brought in my car for a software udpate recall this past Saturday 21MAR26. I also mentioned that at low speeds and turning the wheel I can hear a clicking sound from the front axel. The software recall was addressed but the dealership mentioned that that there is a known issue with front axle CV joints but at this time the car is still driveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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