Honda Prologue Complaints

972 consumer complaints on file.

#11636979January 19, 2025
STEERING
Left front clicking when turning the wheel to the left. Happens when reversing as well. Sounds like the CV joint needs replacement. Vehicle has less than 1000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636961January 19, 2025
SUSPENSION, STEERING
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636959January 19, 2025
UNKNOWN OR OTHER
Heard creaking noise from front axels. Had them replaced via warranty and the new ones are doing the same which leads me to believe the replacement fb axels joints are the same
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636952January 19, 2025
POWER TRAIN
Both CV shafts click under load turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636932January 19, 2025
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636929January 19, 2025
SUSPENSION, STEERING
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636920January 19, 2025
UNKNOWN OR OTHER
HondaLink Application does not always accurately communicate with the vehicle. This could cause issues with sounding alarm for distress or just everyday convenience for heating/cooling the car. Also, it is used to track charing and tire pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636918January 19, 2025
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636910January 19, 2025
UNKNOWN OR OTHER
When turning, either left or right, a clicking noise is coming from the the front end. The noise comes from the front end in the direction I am turning from the wheels area of the front end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636896January 19, 2025
SUSPENSION
Knocking sound when sharp turn to the right. CV Joint?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636890January 19, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle abbrupted stops when driving with the front collision on. I drive up the same hill everyday and when slightly turning left along a curve going up hill, and if there is a parked car present on the right side of the road, the car will abruptedly stop. If I slow down to less than 20 mph, the car won't stop, but doesn't seem like it should happen at normal driving speeds.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11636885January 19, 2025
STEERING
When turning left or right at low speeds, I hear loud clicking noises. It is available for inspection. I'm not sure if this is a safety issue. There were no warning lamps or other messages prior to the issue. The symptom first appeared around 2500 miles on the odometer. I read on the forums that it could be related to the CV joints, so took it to my dealership and let them know. They did not document that I said CV joints, but did write down that there was a clicking noise. They kept my vehicle for three days, said they contacted Honda, replaced the axel using an axel from another new car on the lot, and the same noise was there. They said that it was not a safety issue, and that they would notify me when a fix was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636862January 19, 2025
UNKNOWN OR OTHER
I have a new Honda Prologue with less than 300 miles. The Vehicle Drive Shaft makes clicking noise at the CV Joint when I make a left hand turn. I took it to my local Honda Dealership, Roush Honda in Westerville, Ohio. They acknowledged the problem and in fact saw the same problem on a new Prologue that is on their lot. They told me they would contact Honda about my problem and hopefully arrange to get my vehicle repaired. I have heard/read that the part needed to repair my car is backordered due to nationwide shortage caused by this vehicle defect on numerous 2024 Honda Prologues. Prologues owners with this defect are being told the car is safe to drive. This is a guess on the part of the dealership staff since they really don’t know what the implications will be if their is a catastrophic failure of the defective part while someone is driving,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636837January 18, 2025
UNKNOWN OR OTHER
Less than 1200 miles on the car and the cv axle was clicking on the left side. Dealer confirmed that replacement of the cv joint/axle is needed and the part is apparently on order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636835January 18, 2025
UNKNOWN OR OTHER
Vehicle makes noise when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636834January 18, 2025
UNKNOWN OR OTHER
I was not assisted with setting up OnStar on the day of purchase, which was at the end of September 2024. The next day, when I was unable to set it up myself, I contacted the dealer and was sent numerous links to set it up. However, it has never worked and has been to the Service department twice. The first visit was on October 19, 2024, and I waited for one month for parts that never arrived. They informed me that the parts were on backorder, and since the vehicle was drivable, I chose to pick it up. However, the radio went completely out on December 19, 2024, and I was instructed to bring the vehicle back to the dealer because the parts had finally arrived. I was provided with a loaner, and the vehicle has been at the dealer ever since. I reached out to them on week three to inquire about the estimated time of completion for the new radio system installation and was informed that additional parts needed to be ordered, which would take seven more days. I followed up 10 days later and was told that the part had still not arrived
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636832January 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When backing up with the auto braking on, the car will sometimes brake extremely hard when there is nothing behind me. Sometimes it almost won't let me backup at all as it keeps thinking there is something back there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636830January 18, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Sensors are highly sensitive, particularly regarding rear braking and parking maneuvers. There are never any objects or individuals behind me, yet the vehicle brakes automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636828January 18, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The warning system is over-sensitive. Front Collision Warning - The forward collision warning randomly comes on while driving. Once, I was coming to a stop and at least two car lengths away when the system alerted me. Another time, I was driving down the road, and no one was in front of me when the system came on. This is a safety issue to both the driver, passengers, and others on the road because if the car thinks it's too close when it's not, it could violently and abruptly stop, thus causing other vehicles around the driver to crash, too! Rear Cross Traffic Warning - When backing up, the system violently stops the car and throws it into park mode, and there is nothing behind the vehicle. It will do it three times if you try to put it in reverse after being violently stopped. This happens all the time. One time I was in a parking lot with no one around and this happened 3 times before I could safely back up and then drive. The current mitigation is to turn the Rear Cross Traffic Warning off. This is a safety issue because being stopped so violently and abruptly could cause neck and back injuries. This is also a safety issue for others because I have to turn the system off, and there could be an unfortunate accident the system is meant to prevent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636826January 18, 2025
STEERING
There has been a knocking sound over the past 3-to 4 weeks when making a left turn. This is a safety issue because if the system fails while driving, I, my passengers, and other drivers on the road are at risk of injury. This has not been reproduced by the dealer or inspected by the manufacturer. Additionally, no warning lamps, messages, or other symptoms occur before the problem occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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