Honda Prologue Complaints

972 consumer complaints on file.

#11644138February 21, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
All ADAS systems have to be turned off. Even if switched to alert only the vehicle will randomly break very hard while driving. Also will randomly not allow you to back out of your garage. Or when raining will not allow you back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644137February 21, 2025
SERVICE BRAKES, SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Braking for no reason slam on the breaks so hard we all got so scare. Also the rear brakes engaging with no obstacles on the way.it felts like I hit something. took to the the dealer of purchase and very much make me field like I was insane. and what the technician did was turning off the automatic breaking system. that was the solution. now at when I turn right of left it makes a ticking noise on the suspension. started at 4k miles. plus a win noise is so heavy that I need to the radio volume. I got this car because of the automatic breaking technology offer, but I can't utilize it do to the failure of the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644136February 21, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
All ADAS systems have to be turned off. Even if switched to alert only the vehicle will randomly break very hard while driving. Also will randomly not allow you to back out of your garage. Or when raining will not allow you back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644134February 21, 2025
POWER TRAIN
CV joint needs replaced. Hearing clicking noise when making sharp left and right turns. Has been occurring for several weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644123February 21, 2025
UNKNOWN OR OTHER
Multiple times the Prologue has been in service for high voltage system and reduced acceleration errors that have come on during charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644121February 21, 2025
UNKNOWN OR OTHER
Multiple times the Prologue has been in service for high voltage system and reduced acceleration errors that have come on during charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644120February 21, 2025
UNKNOWN OR OTHER
Multiple times the Prologue has been in service for high voltage system and reduced acceleration errors that have come on during charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644059February 21, 2025
STEERING, UNKNOWN OR OTHER
A knocking or clicking sound occurs when the vehicle is changing direction; for example, when stopped at a corner and turning either left or right, oftentimes at low speed. This same clicking or knocking sound appears to come from the front (I am assuming at the axle) began appearing sometime in late December 2024. I did not know it was a problem experienced by other Honda Prolgoue owners until I watched a video on YouTube. I have made an appointment with the dealer, who said there is a charge to diagnose this problem on a car I bought in November 2024 at that dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644057February 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 2/16/2025, I was slowly (maybe 5mph or slower) backing out of an Electric vehicle charging stall. Rain was falling lightly. The AEB system activated more than five times in a span of 60 seconds. The vehicle thought there was an obstruction in my path, even though there was no vehicle behind me or in front of me. There was a vehicle that was parked in the other stall charging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644031February 20, 2025
STEERING, SUSPENSION
Loud clicking when turning sharply left and right, believe it’s related to faulty axel or CV joints on vehicle. Only 1500 miles on odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644030February 20, 2025
STEERING
When I turn from stop or an uneven piece of road, I can hear a knocking noise come from my car. I know that other Honda Prologue owners have experienced the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643975February 20, 2025
STEERING
When making turn left or right there is a noticeable cracking, ticking, knocking noise coming from suspension, sometimes it feels that i am about to loose the control of the steering. Went to Honda Dealership where I purchased the vehicle located at 35 Magee Ave, Stamford, CT 06902 they diagnosed the vehicle and confirmed that there was a noise due to faulty CV Axle Joint, however refused to fix it, they stated there are no recalls for this models and stated that the it is the vehicle characteristics. For me it raises serious safety issue, I can lose the control of steering whenever I am turning and cause fatal results. Please take this issue in consideration and review carefully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643874February 20, 2025
ELECTRICAL SYSTEM, SUSPENSION
High Voltage error in car and unable to charge at 3100 miles. Now without a car and dealership/Honda will not give courtesy car. The front suspension makes clicking noise in cold weather when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643761February 19, 2025
SERVICE BRAKES
On [XXX], I leased a Honda Prologue from Honda Carland in Roswell, GA. Within a week, the vehicle displayed multiple braking system failure warnings, including “Braking system failure,” “Service Stabilitrak,” and “Brake assist failure.” One-pedal driving also became unavailable. Upon attempting to drive, the brakes were completely unresponsive, causing the car to roll down a ramp uncontrollably before eventually stopping. Despite multiple attempts, the brakes failed entirely, making the vehicle out of my control. I immediately called Honda’s OnSite service, and the car was towed back to the dealership. The dealership initially diagnosed the issue as a loose connector that was allegedly not properly attached during assembly. They assured me the vehicle was now functioning as designed. However, about a week later, the same critical brake failure occurred again. The car would not brake, forcing me to request another tow back to Honda Carland. This time, the dealership claimed the issue was due to a faulty brake master unit, which they replaced—a far more serious defect than initially diagnosed. Given the life-threatening nature of repeated total brake failure, I refused to drive the vehicle and attempted to return it. In researching this issue, I have found similar complaints in online searches, including the NHTSA database, suggesting that this may be a much broader issue affecting Honda Prologue vehicles manufactured in 2024. This is not a minor issue—it is a safety hazard that puts my life and the lives of others at risk. I am not willing to drive this defective vehicle, and I urge the NHTSA to investigate this matter immediately to ensure that no other driver is put in danger due to brake system defects in the Honda Prologue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643752February 19, 2025
STEERING, SUSPENSION
I bought Prologue ELITE AWD on January 31st 2025 and drove 1000 miles. The steering is very stiff and makes squeaking noise while parking and turning. This sound is audible while the car is going slow; however, when the car speed is above 20 mph we may not hear, but my guess is it still there. If this fails during sharp turns, there is chance of damaging my own car and even other cars putting others and myself into safety risk. There are no warning lamps and messages. The problem first appeared after 5-7 days after the purchase; however, I thought the car is new and being adjusted for the ride with the huge 21 inch tires it has. Additionally, the car has problem with suspension, after a ride and when placing it in park mode, the suspension of the car swings enabling the car to move forward and backward possibly hitting the car infront or back damaging the other cars too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643705February 19, 2025
SUSPENSION
The contact owns a 2024 Honda Prologue. The contact stated that while making left turns, there was a knocking sound coming from the front driver’s side wheel well. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 2,401.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643578February 18, 2025
POWER TRAIN
Returning home from a 75 mile trip. No warning vehicle displayed "service high voltage system. Lost all heat from HVAC system. No defrost, blew cold air. Display of power usage used was not accurate. Car manual mentioned the vehicle could be disabled if the warning was not seen by a Honda dealer service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643490February 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Very frequent and sudden breaking when no objects or any moving vehicles in the line of sight. This keeps happening and I am not able to use the safe system as is without turning it off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643340February 18, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
I've had to turn off all the safety features in my car on multiple occasions. I nearly got hit by several cars turning into driveways because the car's sensors detected a vehicle on the driveway. Additionally, the sensors mistakenly detected another car pulling out of a shopping center, which caused heavy brake locking. This has even happened to me twice on the freeway. When I mentioned this to the service manager, he laughed and said, "I know what you're talking about. I have one too, and it happens to me as well. Unfortunately, there's nothing we can do about it except turn off the sensors." And be careful with your neck the ways brakes lock in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643336February 18, 2025
SUSPENSION, STEERING
The car has a very loud knocking noise when you turn left or right drop it off at the dealer today they didn’t want to look at it they said it was normal that there was nothing we can do freeway honda of Santa Ana Ca. They were seems careless about the situation they keep trying to blame GM Multiple times I felt something was gonna snap when turning according to the Maintenance manager multiple cars have came in with that issue pretty much they try to send me home I told them I still want to car to be check out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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